Waste no time getting back to your movie
What to Know
- Restart Roku: Choose System >System Restart >Restart. If frozen, press Home button 5 times + up arrow + Rewind + Fast Forward.
- Factory reset: Go to Settings >System >Advanced System Settings >Factory Reset. Choose Network Connection Reset to reset the network.
- Reset the remote: Unplug the Roku and re-install the remote batteries. If it has a Link/Pairing button, press it.
Roku streaming devices are a gateway to a universe of viewing content, but sometimes you run into issues and have to troubleshoot. If you’re having trouble with your Roku device, you have a few options: restart it, perform a factory reset, reset the network connection, or reset the remote. We’ll tell you how to do each.
How to System Restart Roku
This is analogous to the restart feature on your PC; a system restart turns your Roku device off and back on. This may, or may not correct any problems. Since Roku streaming sticks and boxes don’t have an on/off switch, except for the Roku 4 and Roku TVs, this is the only way to do a system restart.
System restart doesn’t change any settings, alter your app/content library, or delete your account information, but may correct a minor issue you were having trouble with, such as a freeze.
Using your Roku’s remote control, you can execute a system restart using the following steps:
From the Home Screen go to System.
Scroll down and click System Restart.
Wait a few minutes for Roku to turn off and on, then show your home page.
Check to see if the features you were having trouble with now work properly.
You can also unplug the Roku’s power cord and plug it back in again, but the system restart option allows you to stay on your couch.
How to Restart a Frozen Roku
If your Roku is frozen, you can perform a system restart by following these steps using your remote:
Press the Home button 5 times.
Press the Up arrow once.
Press the Rewind button twice.
Press the Fast Forward button twice.
The restart will begin, though it may take a few seconds.
How to Factory Reset Roku – Soft Method
Before using this option, it’s important to note the following changes will occur on your Roku device:
- Personal preferences are erased.
- Your Roku device is unlinked from your Roku account.
- Roku is reset to how it was out of the box, meaning you’ll have to go through the initial setup process again.
To execute a factory reset using the soft method, follow these steps:
Press the Home button on your Roku remote.
Scroll up or down and select Settings.
Select System > Advanced System Settings.
Select Factory Reset.
Confirm you want to continue the factory reset and enter the special code provided.
The factory reset should begin.
How to Factory Reset Roku – Hard Method
If a system restart and soft factory reset don’t do the job, or your Roku TV, box, or stick isn’t responding to your remote commands, your final choice is to execute a hardware factory reset.
Find the reset button on your Roku TV, streaming stick, or box.
Press and hold the reset button for about 20 seconds.
When the factory reset is complete, the power indicator light on the Roku device will blink rapidly. Release the reset button.
How to Reset Roku TV Without a Reset Button
If you have a Roku TV and it doesn’t have a reset button, you can still reset it using the following steps:
Press the Mute and Power buttons on the TV.
While holding the aforementioned buttons, unplug the TV’s power cord and plug it back in.
Release the buttons when the TV’s startup screen comes back.
Proceed through the Guided Setup to re-enter your account and settings information.
Network Connection Reset
If you are having problems with maintaining a Wi-Fi connection, you can do a Wi-Fi network connection reset without changing the rest of your Roku settings.
Here are the steps:
From the Home Page go to Settings.
Select System > Advanced System Settings.
Select Network Connection Reset.
Select Reset Connection, which removes all current Wi-Fi connection info.
Go to Settings > Network > Set up a new connection and re-enter your Wi-Fi account information.
Reset Roku Remote Control
If your Roku remote isn’t working with your Roku device either before or after the restart or factory reset, unplug/replug the Roku device and re-install the batteries in the remote.
If that doesn’t work, check to see if your remote has a Link/Pairing button.
Press the Link/Pairing button. Make sure your Roku device is on and see if you can re-establish the pairing of the remote and your Roku.
If your remote does not have a link button, it means it’s a standard IR remote that requires clear line-of-sight connection with your Roku device and there’s no reset possible from the remote. In this case, check the batteries and make sure there are no obstructions between the remote and your Roku device.
What to Do If Nothing Works
If none of the above options solve your problem, contact Roku Support for further instructions or advice.
Roku’s platform makes it easy to bring all of your favorite entertainment sources together. You can install channels, centralize billing, and customize your Roku to suit your needs. But there are plenty of reasons that you might want to reset a Roku to factory settings and wipe out all of this information. Maybe you just bought the latest model, for instance, and want to clear your old one of any private information. Maybe you’re giving your old Roku to a friend or a family member – very generous, but you would probably prefer to not give them your Netflix login along with it! And maybe, just maybe, Roku’s usually reliable system is just not working, and you think a full reboot is your best troubleshooting option. At times like these, it’s useful to know how to reset a Roku to factory settings. So, naturally, that’s why we wrote this post! Here’s how to reset a Roku Ultra, Roku Stick, or any other modern Roku device.
How to Reset a Roku
There are two basic ways to reset a Roku device. The first is to use Roku’s menus. This method works on a broad range of Roku devices, so it’s the one we’ll start with. The second method is a “hard reset,” in which you’ll press and hold a button to reset a Roku device.
First up: the menus method. Here’s how to reset a Roku using that method.
Step 1: Navigate to Settings > System > Advanced System Settings
Roku’s menus are pretty simple, so this shouldn’t give you too much trouble. We’re just going a few levels deep in the menus by selecting Settings, then System, and then Advanced System Settings.
So we just need to get on the main menu – if you’re in the channels menu, just hit the back button to head back to the left-justified main menu. Then, head down to Settings and hit the OK button on your remote. In the sub-menu that appeals, highlight System and hit okay. In that sub-menu, select Advanced System Settings and hit OK again.
Step 2: Select “Factory Reset”
If you’re in the right menu, you should see an option in there labeled “Factory Reset.” This article is called “How to Reset a Roku to Factory Settings,” so you can probably guess that this is the option we want. Go ahead and select it!
Step 3: Confirm Your Decision
So far, following our steps and learning how to reset a Roku has been easy – too easy, perhaps, for those of us with little kids in the house! Roku wants to make sure that you really, really want to reset your device, so they’re going to give you a few hoops to jump through during this step. Roku will send you a code that you’ll have to enter.
Once you enter the code and commit to the reset, it’s a done deal! Your Roku will be wiped and won’t remember your settings at all.
How to Reset a Roku, Option Two: Hard Reset
If you’re resetting your Roku because it isn’t behaving itself, there’s a chance that its menus aren’t usable anymore. If that’s the case, what can you do to reset your Roku? How can you select menu items if your Roku is totally frozen?
You can’t, of course, but you can still reset your Roku. Here’s how to reset your Roku with a “hard reset,” using a button.
Step 1: Find the Reset Button
Look on your physical Roku device for a reset button. It’s probably somewhere out of the way, like on the bottom. For instance, here’s a look at the underside of Cordcutting.com’s Roku Ultra:
See the reset button? Yep, it’s the one labeled “RESET.”
You should be able to find a reset button on any remotely modern external Roku device. Keep in mind that it might be one of those little pinhole-type deals – older Rokus have those instead of the larger buttons on the new ones.
Roku TVs have reset buttons, too – you didn’t think we’d show you how to reset a Roku without including Roku TVs, did you? You Roku TV owners should look on the backs of your TVs, near all the ports. On the Roku TCL TV, for instance, the reset button is right below the HDMI ports.
Step 2: Press It!
With your reset button located, go ahead and press and hold it. Folks with the pinhole buttons will need to bend a paperclip or something in order to do this; the rest of us can just use a finger.
Owners of Roku devices like the Roku Ultra or Roku Stick, you’ll want to keep your Roku plugged into power and the TV when you do this. Keep on holding until you see the Roku logo reappear on the TV. When it does, you should be greeted as if your device is factory-new – because, as far as your Roku knows, it is!
Roku TV owners, you’ll want to have your TV plugged in and powered on, and should hold the button for a while – 12 seconds is sufficient for TCL models, for instance. The TVs will generally not power back on and reboot like the external devices will, so just hold for a good dozen seconds or more and then turn your TV on yourself to see how things have gone. If you did it right, you should meet with a factory-fresh greeting from your Roku TV.
And that’s it! Those are your two options for resetting any Roku device. Make sure that you reset your device if you’re gifting or re-selling it. You can also use the factory reset as a last-ditch option when you’re troubleshooting your Roku device – though, of course, you’ll probably want to start with less extreme options, such as simple turning your Roku on and off (unplugging it and plugging it back in will perform a “hard reboot,” which – unlike a hard reset – will not wipe your settings from your Roku’s memory). You now know how to reset a Roku and why to do it. Good luck!
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Updated June 30, 2017, 12:31pm EDT
Giving away your Roku? Whether you’re giving it to a friend or selling it online, you probably don’t want to leave your Roku account connected to the device.
That account is tied to your credit card number, after all, which is how you pay for TV and movie rentals on your Roku. As much as you love your friend, you probably don’t want to give them free movies for life on your dime. And you’ve almost certainly logged into Netflix, Hulu, and numerous other accounts while using your Roku, and you probably don’t want to give you friends lifelong access to those things either.
Thankfully, you can reset your Roku to its factory settings easily. Head to Settings > System > Advanced System Settings > Factory Reset and you’ll find the option there.
You’ll need to enter a numerical code to start the factory reset; this is here just to make the option hard to trigger accidentally.
Enter the code with your remote and the factory reset process will begin, eventually leaving your Roku exactly the way it was when you first took it out of the box. All of your settings and channels will be gone, as will all of your accounts.
If you’ve got an older Roku device, there’s a slight chance that you won’t find this option in the menu. You can still factory reset your device, however, thanks to the hidden Secret Screen. To launch this, you need to press a few buttons on your remote.
- The Home Button five times.
- Fast Forward three times.
- Rewind two times.
This will launch the Secret Screen, which offers all kinds of information about your Roku as well as a Factory Reset option.
Select “Factory Reset,” and you’ll be asked if you’re sure this is what you want.
Select “Perform factory reset” and the process will begin as described above.
Before you return, sell, or gift your existing Roku streaming player or Roku TV, we recommend you perform a factory reset which will:
- Erase your personal preferences.
- Unlink your Roku device from your Roku account.
- Reset all settings and return your Roku device to a state ready for initial setup.
Performing a factory reset from the device settings
Follow the steps below from your Roku device to perform a factory reset.
- Press the Home button on your Roku remote.
- Scroll up or down and select Settings.
- Select System.
- Select Advanced system settings.
- Select Factory reset.
- Select Factory reset everything and follow the on-screen instructions.
Performing a factory reset using the hardware reset button
On the back or bottom of each Roku device is a reset button. On some devices there is a tactile button, while other devices have a pinhole button. The reset button on your Roku device will look like one of the following:
If your device has a pinhole button, you will need a paperclip to perform the factory reset.
Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for up to 20 seconds. The indicator light will blink rapidly on most Roku devices when the factory reset is complete.
Roku makes streaming easy and convenient, providing you with access to over 4,000 paid and free channels. This includes YouTube, Netflix, BBC iPlayer, Sky News, and more. You can select everything that fits your taste and interests and have it available at a press of a button.
To use your device, you need to connect it to your Roku account, which stores all your preferences and saves your credit card information. Every purchase or rental you make through Roku happens through the account. If you have to switch to a new Roku stick, you can use the same account again.
Using Roku makes it easier to enjoy streaming without having to worry about the specifics. But sometimes, the device doesn’t perform the way it should, and a factory reset is required.
What Happens If You Complete a Factory Reset?
While the idea behind Roku is to provide you with a smooth, carefree experience, glitches may appear from time to time. The device can lag or stop responding.
Performing a reset should take care of this problem. A factory reset will restore it to the way it was when you first started using it. This means that your device gets disconnected from your Roku account. All the channel apps you have downloaded disappear, and so does all the personalization.
Once you’ve completed a factory reset, you can reconnect the device to your account. The channels and apps you’ve downloaded before will become available to you again. In most cases, the performance issues will be resolved.
How to Restart Your Roku Device from the Settings
Let’s look at the ways you can restart your device from the settings:
On your Roku remote, press Home button. This is the button with the house icon, located near the top of your remote.
Scroll to Settings. Use the arrow buttons and OK button to navigate the list.
Choose “Advanced system settings”
Scroll to and select Factory Reset
Now, select the “Factory reset everything” option and then follow the instructions that appear on your screen. You may need to enter a code that’s displayed on your screen to prove that you’re not selecting these options by accident.
Going through the settings is easy and quick, and it’s occasionally referred to as a soft reset.
But it’s not an option if your Roku device keeps freezing. If you have an unresponsive or extremely slow device to deal with, you should use the hardware reset option instead.
Resetting the Device Through the Physical Reset Button
Every Roku device comes with a way to reset it manually. This can be either a tactile button or a pinhole, depending on the model of the device you own.
If your Roku player is equipped with a tactile button, you want to keep pressing it for 20-30 seconds. It’s not enough to just wait for the screen to go black, you should keep holding the button beyond that.
Devices with a pinhole button are easy to reset as well. You should use an unbent paperclip or a pen to safely press and hold the button. Again, you should wait 20-30 seconds until the restart happens.
Note that you can also shut down the device using these buttons, by pressing them down briefly. Holding the buttons down for a long time ensures a full reset. The indicator light on your device will start blinking rapidly when the reset is complete.
What Should You Do Once the Device Has Been Reset?
When your Roku device has been reset, you can start using it again as though it’s brand new. Here is how to set it up:
- Connect the device to your home Wi-Fi network.
- On your phone or computer, log in to your Roku account. All the apps you’ve downloaded before will be at your disposal.
- Re-link your device to the account.
- Wait until your Roku channels get downloaded.
- Personalize the device. You can reorganize the channels you’ve downloaded, choose a new theme, rename your device, or install a screensaver. For themes, screensavers, and more, you can investigate the Roku Channel Store.
Another Good Reason to Reset
Roku devices are a great way to keep up with the times. You can enjoy your favorite streaming services while using a remote control. You can even turn your Roku remote into a universal remote control in a few easy steps.
But if you decide to upgrade to a smart TV, your Roku devices won’t be as useful anymore. In this situation, many people choose to sell their Roku player. If that is what you want to do, resetting the device before selling it or giving it away will erase all your channels, preferences, and downloads. This will allow the new owner to use the device as if it was brand new and prevent them from accessing your Roku account.
Want to learn how to reset Roku? You’ve come to the right place! The following guide is all about how to reset Roku, especially if you’re experiencing problems with your device. This solution usually works in most situations.
But, before we start, keep in mind the following as we go through this process:
- You’ll need to undergo the initial device setup process
- This process will remove all of your personal preferences
- Your Roku account will disconnect from your Roku device
What is Roku?
Roku is a device that enables you to view online video content through your TV. You can use Roku to download and stream content from platforms like YouTube, Sling TV, Hulu, Amazon, and Netflix.
While most of the content you’ll be viewing is old, some of the platforms will allow you to view relatively new content that has been recently uploaded. Some apps might even allow you to view live content in real-time. Sling TV is one example of this.
Roku Box is basically one of the many ways that cord-cutters are catching up on their favorite shows. The only difference is that instead of streaming videos on small screens like your smartphone, tablet or laptop, you can now watch your favorite online content from your TV.
Ironically, the Roku device is square-shaped and treats apps like channels so that it feels like you’re channel surfing on your TV as usual. The Roku TV offers the best of both worlds; a good quality TV and unlimited streaming of all your favorite shows.
Roku was established back in 2008, at the same time as Netflix. The streaming industry has expanded since then to include a multitude of other platforms. This means you can stream just about any TV show, movie or series on your TV via Roku.
Roku is available in a number of streaming devices, including the Roku Streaming Stick Plus, the Roku Streaming Stick, the Roku Express, Express+, Roku Premiere, Premiere+ and Roku Ultra. This brings us to a total of seven streaming devices.
In addition to all of these streaming devices, Roku opens the user to a world of entertainment and access to a wide variety of streaming services. Two of the above-mentioned devices come with HDR support and work with TV sets that have this feature.
How to Reset Roku
In the following section, you’ll learn how to reset Roku, specifically their Streaming Stick+ device. But, these instructions will work for any of the Roku devices despite the fact that we only tested it on the former
Read on and learn how to reset Roku:
1. Launch the device.
2. Navigate to the bottom of the screen and go to Settings.
3. Click on System.
4. Navigate down and select Advanced System Settings.
5. Select Factory reset.
6. You’ll be asked to input a pin. This is so you can confirm the factory reset.
7. Once you’ve provided the pin, select OK.
8. You’ll see the following message. Select Factory reset.
9. Give the resetting process a few minutes.
10. You now know how to reset Roku and at this point, the system should take you back to the setup screen.
Attention: Read before you continue
Governments and ISPs across the world monitor their users online activities. If found streaming or browsing content on your Fire TV Stick, mobile or PC, you could get into serious trouble.
Currently, the following information is visible:
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We strongly recommend you to get a good VPN and hide your identity so that your online experience doesn’t take a bad turn.
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Posted By : Anirudh Bhardwaj | 10-Jan-2017
Roku is by far one of the best streaming media players available in the market. It is famous for its upbeat live streaming services as well as the awe-inspiring features. For all one knows, Roku has a lot to offer. Be it the stunning graphics, superlative media quality, subscription to Netflix, Hulu Plus and the availability of hundreds of apps and games, Roku always stands off the charts. When it comes to hardware, Roku offers a compact yet powerful streaming box which fits right into your palm. But as the say, nothing in this world is perfect and Roku is no exception. Like every other streaming media player, Roku too, has its shortcomings.
One software bug you might encounter in Roku is that the screen freezes sometimes when you try to switch from one channel to another. This can be at times quite perturbing. There are many other minor bugs in Roku that you may start to experience at some point or another. This generally happens when you are downloading too many apps or downloading the apps from the untrusted sources. It can also happen in case you are using an outdated version of Roku. But don’t worry, it is fixable.
Performing a hard or soft reset is probably not the best solution to the issues like this but you can’t deny that it can fix most of the issues in any device and Roku is no exception. So by resetting your Roku device to its factory settings, there is no guarantee that it will fix the problem. But it’s really worth a try as most of the times, it can be the perfect solution. In this blog, I’ll tell you how to soft and hard reset your Roku device.
Performing A Soft Reset
First things first. Let’s begin with the soft reset. In Roku, doing a soft reset will simply reboot the Roku OS without changing your settings and without losing your data. Seeing it this way, it can be compared with the reboot process in a smartphone or PC. You might have noticed that when some problem is encountered in your smartphone, rebooting your device can fix the issue if it’s not that serious. In the same way, soft resetting your Roku device can fix most of the issues, at least for some time.
If you’re using Roku 4 or Roku Ultra, you reboot or soft reset your device by going into System Settings .
To do that on Roku Ultra, go to Settings > System > Power > System Restart .
However, in the older Roku models, you’ll find the Reset button at the back of the streaming box. Pressing that button will soft reset your device without losing any data or settings.
Performing A Hard Reset
Performing a hard reset is least recommended as it wipes all the data and settings from your device. But sometimes it’s the only option you are left with. However, before performing a hard reset, you must try performing the soft reset and see if that fixes the problem. If you are using Roku Ultra, you can hard reset your device by following these steps.
Go to Settings > System > Advanced System Settings > Factory Reset .
But in case you are using older Roku models, the process might be a bit obscure. In an older Roku device, you can do so by following these steps.
First of all, you need to remove all the cords and cables from the back of the device except for the power cord.
After doing that, press and hold the Reset button at the back of the streaming box.
Hold it for around 15-20 seconds and at the same time, remove the power cord as well.
Release the Reset button. Wait for about 10 seconds and then plug in all the cables back to the device.
So that’s pretty much how you perform a soft or hard reset on your Roku device. If you’re still having problems with your Roku media player, it is recommended that you contact the Roku support team for help!
Electronic devices are great when they work as intended. But sometimes they act up and refuse to do much of anything very well. This is one of the times when a factory reset could be necessary. Another time might be when you plan to return the device to the store for whatever reason.
Before you begin resetting a Roku device, you must understand that resetting the device will erase any personalization, remove all downloaded channel apps, and unlink the device from your Roku account.
Your device will be set back to its original state (fresh from the factory). You won’t have to make a list of installed apps since they’re stored in your Roku account, but you will need to login to each one after the device has been reset.
How to reset a Roku device
There are two ways to perform a factory reset on a Roku. You can navigate through the onscreen settings menu to the reset option or use a hardware reset by pressing the reset button or reset pinhole at the back of the device. Below are instructions for each method.
Reset from the Settings menu
1. Use the Home button on your Roku remote to jump to the home screen.
2. Navigate to the Settings menu by scrolling up or down until you find it.
3. Press “Ok” on your Roku remote to select the Settings menu.
4. Choose “System” from the available menu items.
5. Choose “Advanced system settings.”
6. Select “Factory reset” from the available menu items.
7. When prompted, choose “Factory reset everything” and follow the reset wizard’s onscreen instructions.
Reset using the hardware reset button or pinhole reset
Every Roku device comes with a hardware reset option. Newer devices will have a hardware reset button, while older devices will have a pinhole for resetting.
1. Locate the reset option on the outside of your Roku device.
2. Press and hold the button for 20 seconds. If your device has a pinhole reset, you’ll need to use a paperclip to press and hold the button.
Most Roku devices have an indicator light that will blink rapidly once the reset is complete.
What happens after you reset a Roku
After your device has been reset, it should boot up to the home screen. If you’re not selling the device or returning it, but instead looking to use the device again, you’ll need to reconnect to your home network. Once you’re connected, login to your Roku account on your computer or from your mobile device to relink it to your account.
Your Roku channels will begin downloading after the device has been added to your Roku account. Now you’re ready to spend some quality time logging into all your channel apps!
Related coverage from Tech Reference:
How to cast videos to Roku from your phone onto your TV
‘Can you watch Amazon Prime on Roku?’: You can — here’s how to download and watch Prime Video
‘Why is my Roku not connecting to the internet?’: How to troubleshoot your Roku if it won’t connect to the internet
How to get Disney Plus on your Roku device, and watch Disney’s new streaming service with a free 7-day trial
How to stop your Roku device from talking to you by turning off its Audio Guide
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For some this goes without saying, but many people have no idea you need to/should RESET YOUR ROKU device before you give it away or sell it. That is, if you don’t want someone else subscribing to channels or renting videos on your dime and/or knowing what YOU watch.
I wanted a Roku I to use for testing the Standard Definition (SD) video output of the channels we develop, so I turned to Craigslist where I found one for $20. I met the seller at the local quickee mart, we made the exchange, and within an hour I had that bad boy hooked up and working. Right away, however, we noticed something…
The previous owner never RESET the device! His Netflix account, his Hulu account, and a few other channels he paid-for, were all right there for us to use. Sine Roku stored all of his login info for those channels, we could have cancelled our own account and just used his for as long as we could — at least until he changed his password.
I promptly reset the device, BUT the next guy may not, so heed this warning: If you are upgrading to a new Roku device, be sure to wipe clean your old one before you sell it or pass it on to a friend. Otherwise, the new owner may be enjoying Netflix and Hulu and whatever else you subscribe to, on your dime!
I recently passed a Roku XD on to our son in college. I didn’t bother doing the Factory Reset because I figured he could use our Netflix and Hulu accounts. Only problem was, he started adding new channels left and right — and removed some existing ones! So everything we turned on OUR Roku, new channels were added and some of our old favorites removed!
Not to mention, that device was still linked to our M-go and credit card accounts! Even though he set up a new Roku account with HIS credit card, he forgot to link the device. So he was charging movies thinking he was paying for him, when they were being charged to me. No big deal because it was my son, but what if that was a stranger I had sold the device to? Or a friend or colleague I had passed it on to?
Again, don’t forget to do the Factory Reset!
From your Roku Home screen, scroll up one to Settings, then move right and up one to System, then move right and down to Factory Reset. It then gives you the option to Factory Reset Everything. Click that and the instructions for resetting will appear on the screen.
That’s it! The reset process is very simple therefore there should be no excuses for NOT doing it. (Remember that when you’re wondering who charged all the movies to your M-go account.)
Don’t compromise your credit card OR your privacy. Your credit card goes without saying, but your channel selection is your own private business, too.
If you don’t want family members, friends or colleagues — or complete strangers, for that matter — knowing you enjoy Weed TV or Nowhere Porn, be sure to RESET YOUR ROKU before you give it away or sell it.