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How to see your uber or lyft passenger rating

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How to see your uber or lyft passenger rating

After every Uber and Lyft ride, you can rate your driver out of five stars based on how good or bad the ride was. However, you may not know that drivers also rate you as a passenger. Here’s how to view your passenger rating for both Uber and Lyft.

When you request a ride, the closest driver will receive the request, and they’ll have the option to accept or deny it. If it’s denied, the request moves onto the next-closest driver. Generally, you shouldn’t have a hard time getting a driver to accept your request, but if you have a low passenger rating, that can affect your chances severely. So it’s good to know where you stand.

Your Uber Passenger Rating

Start off by opening up the Uber app on your phone and tapping on the menu button in the top-left corner of the screen.

How to see your uber or lyft passenger rating

In the sidebar that pops out from the left side, you’ll see your name and profile picture at the top. Below your name will be your passenger rating out of five stars. That’s it! Easy, huh?

How to see your uber or lyft passenger rating

Your Lyft Passenger Rating

Unfortunately, there’s currently no way to see your Lyft passenger rating in the app itself, but you’re not completely out of luck.

Perhaps the easiest way to find our your passenger rating is to just ask your Lyft driver the next time you take a ride—drivers are able to see your passenger rating in order to get a quick feel for what kind of passenger you are. So politely asking them for your passenger rating is a quick and easy way to find that out.

Alternatively, can contact Lyft support and they can tell you what your passenger rating is. Personally, I hit up Lyft’s support Twitter account and was able to find out my passenger rating that way.

How to see your uber or lyft passenger rating

How to Be a Good Passenger

If your passenger rating isn’t as good as you’d have hoped, or you just want to keep that perfect five-star rating intact, there are some things you should keep in mind whenever you take an Uber or a Lyft.

How to see your uber or lyft passenger rating

Over on Reddit, many Uber drivers and passengers alike have chimed in on what makes a good or bad passenger. Here are some key points to know:

  • Don’t reek of smoke or any other pungent odor that can linger.
  • Likewise, don’t smoke or drink during the ride.
  • Don’t vomit in the car (a pretty obvious tip).
  • Be ready when your Uber or Lyft arrives.
  • Don’t be loud or obnoxious.

In the end, it really just comes down to not being a jerk and having some common courtesy, which isn’t hard to do at all. If you can manage that, then your passenger rating should stay pretty high and you shouldn’t have to worry about it for the most part.

When you finish a Lyft ride, the app asks you to rate your driver. What you may not know is that your driver is asked to rate you too.

Lyft calculates the composite score of your last 100 rides into a “Lyft rating” that ranges between one and five stars. That’s an averaged number, so your score can bounce back over time and there’s incentive to do so.

Rude comments and barking orders probably won’t earn you a great passenger rating — and if you’re a driver, swerving through traffic and keeping a dirty car won’t help you either.

A low passenger rating tells drivers you may not be worth the money, and could affect how quickly you’re picked up. And a low driver rating will impact how many riders you’re offered. If your rating goes too low for too long, you may even be banned from the platform.

Generally, any rating below four stars is considered low. If you rate a driver less than four stars, you won’t ever be matched with them again. Drivers who don’t rate their passengers within five minutes of a ride’s end give out a free 5-star rating.

Checking your Lyft rating is simple, but you won’t be able to see how individual drivers or passengers have rated you. Only Lyft can see that feedback.

How to check your Lyft rating

The app doesn’t show you any data about your rating beyond the score and how many rides you’ve taken or given. If your score is lower than you’d like, better behavior on future rides may help raise the average.

1. Open the Lyft app.

2. Tap the menu button in the top-left corner.

3. Tap “View profile” below your profile picture.

4. Your star rating is in the banner below your name and photo.

If you’re a driver, you’ll also receive an email from Lyft every week containing feedback from your recent riders.

How to improve your Lyft rating

Most people won’t have to worry about their Lyft rating. Unless you’re a real demon, there’s very little chance that your Rating will fall so low that it’ll affect your rides.

But if you’re concerned about your rating, and want to make sure it stays high, there are a number of easy tips to follow. These go for both drivers and passengers.

  • Show up on time. If you accept a ride, you should make sure to get to your passenger quickly. If you say you’ll arrive in five minutes, and then take 20, it won’t look good. And if you’re a passenger, be ready to get into the Lyft when it arrives — if you take longer than five minutes to show up, your driver has the right to leave.
  • Be kind. No one appreciates a rude driver or passenger. Treat the car well, be polite, don’t leave trash behind, and don’t give your driver or passenger a hard time.
  • Tip well or offer perks. It might sound shallow, but leaving a good tip is a great way to boost your passenger rating. A driver can’t tip their passenger, of course, but you can offer amenities like bottled water, tissues, or hand sanitizer.

If you find yourself receiving low ratings even when you’re following all the rules, you should contact Lyft. They might be able to help you recover your Lyft rating.

Devon Delfino contributed to a previous version of this article.

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You probably think you’re an amazing passenger, but so does everyone else. What do Uber and Lyft drivers actually think of you? Here’s how you can find out.

It’s no secret that Uber and Lyft drivers rate passengers in much the same way riders can rate their drivers. And as a passenger, you get to see exactly what your rating is.

Uber has buried the feature deep within the app, but you can easily look it up and see how drivers have rated you. Lyft makes it a little more difficult, but it’s still possible to find out.

Your Uber Passenger Rating

To look up your Uber passenger rating, launch the app, and pull up the menu. If you’ve disabled location services in the Uber app, you can pull up the menu by tapping the hamburger button in the top-left corner. It may be a little obscured by prompt encouraging you to enable location services.

Go to Help > Account and Payment > Account Settings and Ratings > I’d like to know my rating.

You’ll see a screen explaining why Uber has a rating system in place, but the real reason you are here is to find out what your rating is. So just hit that big submit button, and your rating will be displayed instantly.

Your Lyft Passenger Rating

With Lyft, the rating is not as easy to come by but it’s still possible. Last year, as part of a promotion, Lyft was notifying select customers of their five-star rating, but there’s no indication as to how riders are selected for this privilege.

So if you want to know your overall figure, the easiest way is to just ask your driver what your rating is during your next Lyft ride, but that could make for some awkward conversation.

Another way is to reach out to Lyft themselves. Some people have found out through Twitter, but if you prefer a private exchange, you can either ask them to DM it to you, or reach out through the Support website.

Do you have a preference between these two services? Find out if Uber or Lyft is cheaper.

Image Credit: Jeramey Lende via Shutterstock.com, Estoy Aquí via Wikimedia Commons

Charging your smartphone overnight can damage the battery and shorten its lifespan. Here’s everything you need to know.

Nancy is a writer and editor living in Washington DC. She was previously the Middle East editor at The Next Web and currently works at a DC-based think tank on communications and social media outreach.

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How to see your uber or lyft passenger rating

Not loving your Uber experience? Is your Lyft driver being unpleasant?

As you pull out your phone to tap 3 stars instead of 5, remember one thing: they’re rating you, too.

After all, this two-way feedback is one of the key differentiators between a ridesharing service and taxicabs, along with other advantages: a less expensive ride, requesting a car on your smartphone, seeing the vehicle arrive on an overhead map, and not worrying about cash exchanges when you reach your destination.

READ: 5 Helpful Apps Every Torontonian Needs To Download

So why should you care about a low rating from a driver, anyway? Well, it brings your overall average score down, and while you won’t necessarily be banned by the service if it plummets – being kicked off Uber or Lyft is determined on a case-by-case basis – a low rating could mean fewer drivers will want to pick you up.

Here, we look at how to see your rating, and ways to improve it.

Find Your Rating

The location of your rider rating varies depending on the service.

With Uber, it’s uber easy. After you’ve taken at least five trips, simply open the app and touch the menu icon – the three horizontal lines in the top left corner of your smartphone screen – and your rating is the number displayed under your name, such as 4.6.

Previously, you had to go to the Help>Account section, which required multiple taps.

It’s not as easy with Lyft. You’ll need to ask your Lyft driver for it, contact the company via the app, or send an email with the request.

Note: Once you know your rating (out of 5 stars), you won’t see which driver gave you what. But if your rating was 4.9 before a certain ride, and then falls to 4.78, you can deduce who gave you the lower score.

Improve Your Passenger Rating

Boosting your rider score isn’t rocket science, says Lexi Levin, in Consumer Communications at Uber. In fact, you can make a good impression even before you step into the car.

1. Be on time

“Time is money, and no one likes to be kept waiting,” says Levin. “Always try to meet your driver on time. If you’re running late, call or send a text to let them know you’re on the way.”

Siamak Omanesh, a seasoned Lyft driver, agrees. “Remember, everyone is a 5-star when you request a ride, so to keep it there, the first tip is to make sure you’re not late.”

“If you are, you can easily contact the driver to let them know what’s going on. It’s common courtesy,” adds the 55-year-old, who puts in about 40 hours a week as a Lyft driver — and works full-time at a supermarket, too.

Another issue, says Omanesh, are GPS glitches when your phone is sharing its location with the driver. Therefore, riders should review their map location and tweak if necessary (by moving the pushpin on the map), and don’t blame the driver if it’s not clear.

2. Be respectful

People who use Uber come from all walks of life reminds Levin, therefore “please respect those differences in your conversations and behaviour. We want all riders and drivers to always feel welcome.”

“You’re more likely to get a lower rating if you have your nose up in the air,” adds Omanesh. “Treat me like a fellow human being, as I will to you, and it will be a pleasant ride.”

On a related note, have respect for the driver’s car, says Levin. “Uber drivers use their own cars, so please be careful when opening and closing doors, and try to avoid making a mess. That might mean enjoying your burrito in the backseat isn’t the best idea.”

Omanesh confirms one of his pet peeves is being asked to go through a drive-thru, riders eating in the car, and sometimes spilling food and drinks, and leaving trash behind. “This means a zero star,” he says.

That said, Omanesh understands many use ridesharing services after drinking, so they don’t have to drive. “I’ve often helped drunk people walk up to their doors and use their keys — but there’s no excuse for being rude or messy.”

3. Follow the rules, go with the flow

Another way to lose points as a rider? By not following the rules, says Levin. “Buckle up, don’t carry open alcohol containers, and don’t ask your driver to speed.”

All three of these scenarios happen every day with Uber and Lyft drivers.

Also, don’t smoke or vape in the vehicle. Don’t even ask if you can. Don’t hit on your driver. Don’t do anything obscene with a special someone beside you. Don’t be obnoxious on phone calls.

This is all common sense, folks. And don’t threaten to rate drivers poorly as leverage.

Omanesh says he can tell if riders are “chatty,” and will do it, “even if I’m not in the mood.” “This is a service industry, so I’m there for the rider.” And if riders want a silent ride or some music, he will comply, too.

“Not all drivers like it, but I’ll also let riders play their own music if they like,” adds Omanesh.

4. Tip your driver (even a little), and other suggestions

While Lyft always offered this, and Uber a little more recently, adding a tip will make the driver happy and will likely mean a higher rider rating from them. Even if it’s a buck or two. Will you really miss it?

Bonus tips:

  • Verify it’s the right vehicle before you get in: Make sure you’re getting into the right car by checking the license plate and asking your driver who they’re picking up. This way, you can be sure you don’t get into someone else’s Uber.
  • Give people space: It can be close quarters in a car you’re sharing with other riders. Be sure to respect everyone’s personal space. “No one wants to feel cramped, uncomfortable, or unsafe,” says Levin.
  • For those sharing a ride with others, you can’t change your destination or the drop-off order. If you ask drivers to do this, they will likely give you a bad rating. After all, they’re not getting paid to go out of their way for you (plus they risk a bad rating from other passengers).
  • When you get out, say “thank you.”
  • If you check your rating and it’s lower than you like, the only way to make it better is to take more rides and be extra courteous. It may take a while, but that 3.8 can grow to a 4.5 in no time.

Marc Saltzman is one of the most recognized technology evangelists in North America. He is a freelance columnist for more than 40 publications, a prolific (16-time) author, radio and TV personality, public speaker, and host of “Gear Guide,” which runs on Cineplex movie theatre screens across Canada. Marc specializes in consumer electronics, online technology, business tech, interactive entertainment, and future trends.

How to see your uber or lyft passenger rating

  • If you want to know what your Lyft rating is, the process will depend on whether you are a driver or passenger.
  • Drivers can see their Lyft rating within the driver app, while passengers aren’t given that information and will have to either ask a driver or contact Lyft to find out.
  • Both drivers and passengers can give each other a Lyft rating after their ride – on a scale of one to five stars – and the rating system is used to match drivers with passengers and monitor poor behavior on Lyft.
  • Visit Business Insider’s homepage for more stories.

When it comes to rideshare apps like Uber and Lyft, your rating is everything. It’s the difference between getting rides quickly and easily and getting passed over, and consistently low ratings for drivers can even lead to account deactivation.

If you’re a driver, your score is calculated based on an average of your last 100 rides (or all of your previous rides if you haven’t yet had 100 rides), and the rating is based on a star scale from one to five, with five being the best.

According to Lyft , an “awesome” rating is 4.8 or higher while those who get a score below that, “may want to consider ways to improve it” — at least when it comes to the driver score. In case you’re worried about missed requests or cancelled rides negatively impacting your ability to earn money via the program, those have no bearing on your rating.

For passengers, Lyft considers a three star rating or lower not “up to par.” Either way, higher is better and being polite goes a long way.

Here’s how to figure out what your Lyft rating is, whether you’re a driver or a passenger:

What is my Lyft rating?

How drivers can find their Lyft rating

Your rating is located within the app, within the dashboard’s “Driving History” section.

You’ll also get an update about your rating (as well as how it compares to the previous summary) in your weekly driver summary emails.

How passengers can find their Lyft rating

Right now, there’s no way to view your passenger rating within the Lyft app. So you’ll have to be a bit creative to find out what your passenger rating actually is.

However, it’s worth noting that the default rating (meaning the driver didn’t manually rate the passenger during an allotted amount of time) is five stars.

To figure out your passenger score, you have a couple of options: Ask a friendly Lyft driver the next time you use the service, or contact Lyft to see if they will share that information with you.

Related coverage from How To Do Everything: Tech:

How to check your Uber passenger rating, and improve it if it’s low

How to use Uber promo codes to get free or discounted rides

How to contact your Uber driver before they pick you up, or contact Uber afterward to report an issue

How to apply to become a Lyft driver, even if you don’t have your own car

Axel Springer, Insider Inc.’s parent company, is an investor in Uber.

How to check your Lyft rating Open the Lyft app. Tap the menu button in the top-left corner. Tap “View profile” below your profile picture. Your star rating is in the banner below your name and photo.

Can I see my Lyft rating as a passenger?

Passenger rating To see your rating in the app: Tap ‘View account’ View your rating, ride count, and time spent with Lyft.

Where is my Lyft rating?

Checking your Lyft rider rating is easy! If you want to see your score on the app, simply head to the menu on the top left corner, select “view profile,” and your rating will be at the top under your name.

Is 4.7 a bad uber rating?

The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.

How do I change my Lyft passenger number?

If it turns out there are more than two riders in one party, you can change the ride over to a regular Lyft by tapping the passengers icon in the lower right.

How can I see my Uber rating?

OK, open your Uber app, click on the menu icon in the top-left corner and look underneath your name. Here you can check your Uber rider rating, which is calculated as an average of all the Uber ratings you’ve received (anonymously) from driver-partners, ranking on a scale of 1 to 5 stars.

What is a normal Uber passenger rating?

The average rating for Uber riders is 4.89 out of 5. Don’t get frustrated if your rating is below the average. We’ve concluded 3 tips for getting 5-star trips. You’ll be scored 5 stars if you practice these tips.

Why is my Uber rating low?

Why is my Uber Rider Rating Low? You’ve had a few drivers that score riders harshly, or you have displayed behaviors that drivers felt disrespected or unsafe. Also consider how your friends behave when they are in the vehicle with you and you request the ride.

Who has the worst Uber rating?

Uber driver Adam Thompson, turns the company’s 5-star rating system on its head by aiming to become the worst-rated Uber driver.

Does tipping affect Uber?

Uber riders in more than 100 markets may notice something new after they complete a trip: the option to tip their driver. If you don’t want to tip your Uber driver, you don’t have to. When your driver rates you, they also won’t know if you’ve tipped, so a bad tip — or no tip — won’t affect your rating.

Who is the highest rated Uber driver?

Vishwas Aggrawal [Photo: courtesy of Neil Pasricha] But something different happened recently. A few months ago I hailed an Uber driven by a guy named Vishwas Aggrawal, who goes by Vish for short. He had a staggering 4.99 rating.

Does Lyft tell you who your driver is?

Once you’ve requested a ride in the app, you’ll be paired with the closest driver. The app will then show you the driver’s name, photo, rating, and vehicle description.

Is Lyft cheaper than Uber?

For my trip, both Lyft’s and Uber’s base fares were $1. Uber’s cost per minute was 22 cents higher than Lyft’s, but Lyft’s cost per mile was five cents less than Uber’s. I tipped both drivers $2, as well.Uber versus Lyft: Field test ride. Uber Lyft Time $1.08 $1.30 Booking fee $2.75 $2.75 Total $7.80 $7.97.

Is Lyft better than Uber?

Research firm Statista offers that Lyft has a higher driver satisfaction rate at 48.4% vs. 34.1% for Uber. Both companies provide discounts and perks for drivers. If getting paid on the spot is a top priority, Lyft is a better fit because it offers instant pay after every ride, whereas Uber pays weekly.

Can Lyft take 5 passengers?

Requesting a Lyft XL ride will pair you up with a larger vehicle that can fit up to five passengers. As part of Lyft’s Health Safety Commitment, the front passenger seat must remain empty. On the map screen, toggle over to ‘XL’ and tap ‘Request XL.

Can Lyft fit 6 passengers?

A Lyft XL vehicle is large enough to accommodate up to six passengers, as opposed to the normal four passenger limit on a standard Lyft ride. Lyft XL rides typically cost more than a standard Lyft ride, but the fare can be spread out across more passengers and is often the most economical option for a large group.

Does Lyft allow 4 passengers?

Bringing friends A standard Lyft ride can seat up to 3 riders. If you have a bigger group, a Lyft XL can seat up to 5. As part of Lyft’s Health Safety Commitment, the front passenger seat must remain empty.

How can I see my Uber rating 2021?

If you want to see what your passenger rating is, you can easily access it within the Uber app. Once it’s opened, tap on the menu icon. Underneath your name, you should see your passenger rating, from 1-5 stars and up to two decimal points.

How do I see my Uber driver reviews?

Check the rating you gave. On the left half of the screen next to the driver’s name and face, you will see between 1-5 stars under a header that reads “You Rated”. This is the rating you gave your Uber driver after the trip. Tap the “Need Help?” button.

How do you increase your rating on Uber?

How to improve your Uber rating: Be ready when your driver arrives. This isn’t the time to rehearse your DJ set. Location, location, location. Put your phone down. Don’t slam doors. Mind your manners. Stick to the number of people that’ll fit in the car. Avoid being a backseat driver.

How to see your uber or lyft passenger rating

Lyft is a 5 star ride share company. The main goal of the transportation service is to provide safe rides and keep customers happy. When using the platform, whether you are a driver or passenger, you have to follow the Lyft community guidelines .

One of the features of the Lyft driver app allows drivers to leave feedback easily while also helping other drivers get authentic customer ratings. In this complete guide you will learn everything you need to know about the passenger ratings.

What is The Lyft Rider Rating?

Rating systems are a standard way of measuring. The star is the symbol usually used to classify hotels, restaurants and other types of public places. The same system is used to classify forms of entertainment such as cinema, theater, museums, business and anything else that needs an evaluation.

In addition to the background checks and the vehicle inspection, to ensure safety on the platform, the transportation company uses a rating system.

Basically, Lyft uses a 5-star rating to indicate how well or bad a passenger you are. The overall rating is a score from 1-5, calculated from the most recent 100 rides reviews submitted by drivers on their experience. Being 5 the top score and 1 the lower score.

The review score is calculated and updated at the end of each ride. Indeed, drivers and riders are prompted to rate each other. These calculations ensure that the overall score best reflects your reputation.

The average passenger score is 4.5. In almost all the rideshare platforms , you can be considered a good passenger if you have a score between 4.5 – 4.9.

Lyft Rating Scale

Lyft rating scale and scores for passengers explained

Rating Quality
5-star rating Excellent (very few people on the app have this score)
4.5-4.9 You are a good passenger
4.5 Your score is on teh average
Above a 4.0 You are at risk of deactivation

How Do I See My Passenger Rating On Lyft?

The first important thing you should know is that feedback and reviews are anonymous. They are also a mandatory step. This means that drivers can manually rate the customer and leave a customer review otherwise the app will automatically rate the passenger 5 star.

Finding out your Lyft rating is really easy and can be done in a few steps with the rider app. Follow our step by step tutorial:

  1. Open the rider app
  2. Tap on the menu icon
  3. Tap ‘View profile’
  4. From there you will be able to check your rating, the ride count, and time you spent with Lyft

How To See Lyft Driver Comments?

When drivers rate a rider poorly, they are prompted to leave a comment. The Lyft customer reviews allow drivers to share more detail about their experience with the riders.

Passengers are not able to see the reviews on the Lyft app. However, if Trust & Safety guidelines are violated, Lyft will reach out to the passenger.

You will be able to respond to the negative review. However, your rider account may also be permanently deactivated.

Does Your Reputation Matter?

How to see your uber or lyft passenger rating

Your rider rating will impact your ability to take a ride on the Lyft platform.

Rideshare drivers, like delivery drivers, are independent contractors. They can choose when to go online and they often choose the most rentable times. They can also decline a gig because there is a low pay or for other reasons.

On a ping ride request there is some basic information including:

  • Passenger’s name
  • Pickup location
  • Passenger’s rating

Drivers have the legal right to refuse a ride with a passenger that has a bad score.

If you are a bad passenger, you can even be banned from the platform. Keep in mind that Lyft will always inform you if you are at risk of suspension for poor passenger experience.

Additionally, if a rideshare driver gives you bad ratings 3 or lower, the Lyft algorithm will never match you again.

How To Improve Your Lyft Rider Score?

Every driver dreams of the perfect passenger. You should know that Uber and Lyft drivers use their own cars or rent a vehicle from one of the rideshare rentals platforms .

Cars are a part of their everyday lives and a way to make money driving. From a passenger point of view, having good reviews is always rewarding.

So, if you want to improve your reputation score, just follow these tips:

Be On Time

You should never let a driver wait longtime for you. Drivers do not get paid for the waiting time.

Be Courteous And Respect The Rules

In a world where you can be anything, be kind. Kindness never goes out of style. Often gig workers drive for Lyft as a second job to make more money . They are not eligible for benefits. Making a living from the hustle can be hard. Gig workers have to find creative ways to save money, especially when it comes to gas expenses .

Be a Safe Rider

You should always be a safe driver and follow the health safety commitment. A drunk or rude passenger can be a nightmare.

Do your part being a safe passenger includes:

  • Never smoke in the car. The tobacco odor is nearly impossible to get rid of.
  • Respect the car sitting etiquette. If you have long legs and want to sit in the front seat, ask the driver beforehand.
  • Do not eat and drink in the car
  • If you have a lot of luggage, book a bigger car. We suggest you consult our guide on the type of Lyft rides.

What To Do If I Get An Unfair Rating?

If you believe that you get an unfair score, you can always contact the Lyft customer service to report the issue.

How to see your uber or lyft passenger rating

После каждой поездки на Uber и Lyft вы можете ставить своему водителю пять звезд в зависимости от того, насколько хорошей или плохой была поездка. Однако вы можете не знать, что водители тоже оценивают вас как пассажира. Вот как посмотреть рейтинг пассажиров для Uber и Lyft.

СВЯЗАННЫЕ С: Uber против Lyft: в чем разница и что мне использовать?

Когда вы запрашиваете поездку, ближайший водитель получит запрос, и у него будет возможность принять или отклонить его. В случае отказа запрос переходит к следующему ближайшему драйверу. Как правило, вам не составит труда заставить водителя принять ваш запрос, но если у вас низкий рейтинг пассажиров, это может серьезно повлиять на ваши шансы. Так что хорошо знать, где вы стоите.

Ваш рейтинг пассажиров Uber

Начните с открытия приложения Uber на телефоне и нажатия кнопки меню в верхнем левом углу экрана.

How to see your uber or lyft passenger rating

На боковой панели, которая появляется слева, вы увидите свое имя и фото профиля вверху. Под вашим именем будет рейтинг вашего пассажира из пяти звезд. Это оно! Легко, да?

How to see your uber or lyft passenger rating

Ваш рейтинг пассажиров Lyft

К сожалению, в настоящее время нет возможности увидеть ваш рейтинг пассажиров Lyft в самом приложении, но вам не совсем повезло.

Возможно, самый простой способ узнать свой рейтинг пассажиров – это просто спросить своего водителя Lyft в следующий раз, когда вы отправитесь в поездку. Водители смогут увидеть ваш рейтинг пассажиров, чтобы быстро понять, какой вы пассажир. Так что вежливо спросить у них рейтинг пассажиров – это быстрый и простой способ узнать это.

В качестве альтернативы можно обратитесь в службу поддержки Lyft и они могут сказать вам, какой у вас рейтинг пассажиров. Лично я зашел в службу поддержки Lyft в Твиттере и таким образом смог узнать свой рейтинг пассажиров.

How to see your uber or lyft passenger rating

Как быть хорошим пассажиром

Если ваш рейтинг пассажиров не так хорош, как вы ожидали, или вы просто хотите сохранить безупречный пятизвездочный рейтинг, есть некоторые вещи, о которых следует помнить, когда вы садитесь на Uber или Lyft.

How to see your uber or lyft passenger rating

На Reddit многие водители и пассажиры Uber одинаково вмешались от того, что делает пассажира хорошим или плохим. Вот некоторые ключевые моменты, которые следует знать:

  • Не пахнет дымом или другим резким запахом, который может сохраняться.
  • Точно так же не курите и не пейте во время поездки.
  • Не рвите в машине (довольно очевидный совет).
  • Будьте готовы, когда прибудет ваш Uber или Lyft.
  • Не говорите громко или неприятно.

В конце концов, все сводится к тому, чтобы не быть придурком и проявить некоторую общую вежливость, что совсем несложно. Если вы справитесь с этим, то ваш рейтинг пассажиров должен оставаться довольно высоким, и вам не стоит об этом беспокоиться по большей части.

Название изображения автор: Убер

How To See Your Uber Or Lyft Passenger Rating

If you have a low Uber passenger rating, fewer drivers could be willing to pick you up. Here are 5 things you can do to raise your score.

How to see your uber or lyft passenger rating

Passenger ratings on Uber and Lyft can affect how quickly you get picked up. (Photo: Gene J. Puskar, AP)

Not loving your Uber experience? Your Lyft driver not the most pleasant?

As you pull out your phone to tap 3 stars instead of 5, remember one thing: they’re rating you, too.

After all, this two-way feedback is one of the key differentiators between a ride-hailing service and taxicabs, along with the chance of getting a less expensive ride, requesting a car on your smartphone, seeing the vehicle arrive on an overhead map, and not worrying about cash exchanges when you reach your destination.

Why should you care about a low rating from a driver, anyway? It brings your overall average score down, and while you won’t necessarily be banned by the service if it plummets – being kicked off Uber or Lyft is determined on a case-by-case basis – a low rating could mean fewer drivers will want to pick up.

Here, we look at how to see your rating, and ways to improve it.

See your rating

How you find your rider rating varies by service.

After you’ve taken at least five Uber trips, open the app and touch the menu icon – the three horizontal lines in the top left corner of your smartphone screen – and your rating is the number displayed under your name, such as 4.6.

Previously, you had to go to the Help>Account section, which required multiple taps.

It’s not as easy with Lyft. You’ll need to ask your Lyft driver for it, contact the company via the app, or send an email with the request.

Note: Once you know your rating (out of 5 stars), you won’t see which driver gave you what. But if your rating was 4.9 before a certain ride, and then falls to 4.78, you can deduce who gave you the lower score.

More importantly, why were you rated low?

4 ways to improve your passenger rating

Boosting your rider score isn’t rocket science, says Lexi Levin, a representative in consumer communications at Uber. In fact, you can make a good impression even before you step into the car.

1. Be on time

“Time is money, and no one like to be kept waiting,” says Levin. “Always try to meet your driver on time. If you’re running late, call or send a text to let them know you’re on the way.”

Siamak Omanesh, a seasoned Lyft driver in Austin, Texas, agrees. “Remember, everyone is a 5-star when you request a ride, so to keep it there, the first tip is to make sure you’re not late.”

“If you are, you can easily contact the driver to let them know what’s going on. It’s common courtesy,” adds the 55-year-old, who puts in about 40 hours a week as a Lyft driver.

Another issue, says Omanesh, are GPS glitches when your phone is sharing its location with the driver. Therefore, riders should review their map location and tweak if necessary (by moving the pushpin on the map), and don’t blame the driver if it’s not clear.

2. Be respectful

People who use Uber come from all walks of life, reminds Levin, therefore “please respect those differences in your conversations and behavior. We want all riders and drivers to always feel welcome.”

On a related note, have respect for the driver’s car, says Levin. “Uber drivers use their own cars, so please be careful when opening and closing doors, and try to avoid making a mess. That might mean enjoying your burrito in the backseat isn’t the best idea.”

Omanesh confirms one of his pet peeves is being asked to go through a drive-thru, riders eating in the car, and sometimes spilling food and drinks, and leaving trash behind. “This means a zero star,” he says.

That said, Omanesh understands many use ride-hailing services after drinking, so they don’t have to drive. “I’ve often helped drunk people walk up to their doors and use their keys — but there’s no excuse for being rude or messy.”

3. Follow the rules, go with the flow

Another way to lose points as a rider? By not following the rules, says Levin. “Buckle up, don’t carry open alcohol containers, and don’t ask your driver to speed.”

All three of these scenarios happen every day with Uber and Lyft drivers.

Also, don’t smoke or vape in the vehicle. Don’t even ask if you can. Don’t hit on your driver. Don’t do anything obscene with a special someone beside you. Don’t be obnoxious on phone calls.

This is all common sense, folks. And don’t threaten to rate drivers poorly as leverage.

Omanesh says he can tell if riders are “chatty,” and will do it, “even if I’m not in the mood.” “This is a service industry, so I’m there for the rider.” And if riders want a silent ride or some music, he will comply, too.

“Not all drivers like it, but I’ll also let riders play their own music, if they like,” adds Omanesh.

4. Tip your driver (even a little), and other suggestions

While Lyft always offered this, and Uber more recently, adding a tip will make the driver happy and will likely mean a higher rider rating from him or her. Even if it’s a buck or two. Will you really miss it?

A few more tips:

• Verify it’s the right vehicle before you get in: Make sure you’re getting into the right car by checking the license plate and asking your driver who they’re picking up. This way, you can be sure you don’t get into someone else’s Uber.

• Give people space: It can be close quarters in a car you’re sharing with other riders. Be sure to respect everyone’s person space. “No one wants to feel cramped, uncomfortable, or unsafe,” says Levin.

• For those sharing a ride with others via UberPool or Lyft Line, you can’t change your destination or the drop-off order. If you ask drivers to do this, they will likely give you a bad rating. After all, they’re not getting paid to go out of their way for you (plus they risk a bad rating from other passengers).

• When you get out, say “thank you.”

• If you check your rating and it’s lower than you like, the only way to make it better is to take more rides and be extra courteous. It may take a while, but that 3.8 can grow to a 4.5 in no time.

How to see your Uber rating as a passenger

How to see your uber or lyft passenger rating

Scott Orgera is a former Lifewire writer covering tech since 2007. He has 25+ years’ experience as a programmer and QA leader, and holds several Microsoft certifications including MCSE, MCP+I, and MOUS. He is also A+ certified.

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At the end of each trip, Uber riders are asked to rate their driver and provide feedback for other users to see. However, drivers can rate passengers after dropping them off. If you have trouble getting rides, you should know how to check your Uber rating and what you can do to improve it.

Instructions in this article apply to the Uber app for Android and iOS devices.

How to See Your Uber Rating

Many Uber customers don’t realize that they have a personal rating since it’s not widely publicized. To check your Uber passenger rating, tap the hamburger menu in the upper-left corner of the Uber app. Your Uber rating appears under your name at the top of the screen, accompanied by a star icon.

A five-star rating is the highest. If you do not see a rating, you haven’t taken enough trips to compile one.

How to see your uber or lyft passenger rating

What Does a Bad Uber Rating Mean?

Your Uber rating could influence how quickly a driver responds to your ride request and how they treat you when they arrive. When you request a ride with Uber from your phone, drivers closest to your location are notified. These drivers cannot see your name or destination at this point. However, they can see your rating.

Being consistently rude, late, or engaging in other bad behavior while riding with Uber may result in low ratings and longer wait times since drivers can choose not to accept your request. If your rating gets low enough, Uber has the right to ban you from using the app.

Uber Passenger Rating vs. Uber Driver Rating

For drivers, low ratings could mean fewer opportunities over time. Some drivers have reported having their Uber driving privileges revoked when their rating dropped below 4.6 stars.

Uber relies on honesty from its patrons. Whether you had a positive or negative experience, you should rate your driver accordingly. If you’re worried about giving an Uber driver a bad rating on the off-chance that you might see them again, don’t fret. Calculations are reported as averages, and neither drivers nor passengers have access to ratings for an individual trip.

How Do I Improve My Uber Rating?

If you had a few bad rides which resulted in a low rating, it’s not too late to turn things around. Here are some tips for improving your Uber rating:

  • Before requesting a ride, verify that your pickup location is accurate.
  • Be on time, and never leave the driver outside waiting for you.
  • Treat the driver’s vehicle as if it were your own. Respect the interior and don’t make a mess.
  • Common courtesy goes a long way. You don’t have to talk to the driver for the entire ride, but a friendly greeting is generally expected.
  • Always wear your seatbelt to protect yourself and the driver.

You have the option to tip your Uber driver after each ride. While tipping is considered common courtesy, it doesn’t affect your rating. In addition to a star rating, you can choose from several predefined compliments (such as Great Conversation and Awesome Music). You can also enter a customized thank-you note for your driver.

by Taylor Soper on July 27, 2014 at 10:05 pm August 3, 2014 at 8:17 am

How to see your uber or lyft passenger ratingOne unique part about companies like Uber and Lyft is the ability for riders to rate their drivers, and vice versa. The transparent grading system helps the startups monitor driver performance, while also giving passengers a way to provide feedback on their experience.

But while Uber and Lyft riders can see driver ratings, it’s not possible to see your own personal passenger rating — only drivers can see your ratings when you request a ride.

However, an NYC-based software engineer has figured out how to access that information. Aaron Landy, a software engineer from New York City, penned this post on Medium detailing how to find your rating.

Here are the steps:

  1. Go to https://m.uber.com and log in.
  2. Open console (CMD + option + j on Chrome)
  3. Paste this Javascript code from Landy’s post into your console, hit enter:
  4. The first time you paste code, your browser will reload. Keep the console open and once the page loads again, paste code again, hit enter. If you are successful, popup below will appear.

How to see your uber or lyft passenger rating

I’ve taken Uber a handful of times, and it looks like I’m not a bad customer at 4.7 out of 5 stars. That’s the same rating as what Uber drivers are expected to maintain.

According to Landy’s post, Uber is trying to fix this hack, so check out what your rating is before it’s too late.

Update, 11:10 p.m. PT: Looks like some people, including me, are having trouble seeing their ratings now. If you really want to know your rating, you can always ask your driver.

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How to see your uber or lyft passenger rating

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From its humble beginnings as a rideshare app to becoming one of the biggest passenger transport companies in the world, Uber has revolutionised how we commute . And because Uber’s fleet is growing by the minute, the company needed to implement an easy system to ensure high-quality service; thus, the Uber rating system was born.

While most people are familiar with Uber ratings as a stand-in for driver reviews, there’s a lesser-known rating system in place: Uber passenger ratings. Are you a highly-rated, 5-star passenger? Or do you need to improve your score? Find out everything you need to know about your passenger rating right here.

The Gig Economy: An Overview Of Uber And Its Rise To Popularity

The gig economy was the natural result of the rising cost of goods and services combined with the stagnation of income for the middle class. On-demand apps like Uber (and later iterations such as Uber Eats) provided platforms for customers to access cheap products/services while allowing workers to ‘hustle’ and make easy money on the side.

At the time Uber was founded, private transport options were expensive, inaccessible, and few and far between. Because they offered lower prices, instant bookings, and a wide range of transport options (for customers) and a near-endless network of customers, schedule flexibility, and incentives (for drivers), Uber now makes up a majority of the passenger transport market share, as well as a quarter market share for food delivery.

Plenty of apps have tried to follow Uber’s ‘sharing’ model and use of technology to bridge sellers and consumers. Although they’ve had many bumps along the way (and more than a few lawsuits), Uber remains one of the most influential and iconic companies today.

Uber’s Rating Scale: What It Is & How It Works

The Uber rating scale is a simple one: after you complete your trip, the app will prompt you to rate your driver on a scale of one star to five stars, with five stars being the highest. Conversely, drivers are also asked to rate YOU as a passenger using the same scale. The system is used to reward good drivers and passengers, while weeding out the bad ones.

Why There’s An Uber Passenger Rating

It makes sense to have a driver rating; after all, as a passenger, you want to know if you will be safe and comfortable on a ride with someone who is virtually a stranger. Drivers with low ratings are removed from the system, ensuring that you get consistent, high-quality service from Uber.

Similarly, passenger ratings are a way for Uber to protect its drivers. “Respect is a two-way street, and so is accountability,” said Kate Parker, Uber’s head of safety, in a blog post . “Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.

What Is A Good, Average, And Bad Passenger Rating, And Why Does It Matter?

While Uber doesn’t explicitly mention the thresholds for good and bad ratings, we can make some easy assumptions about the kind of ratings you should be aiming for.

Of course, having a 5-star rating is the best possible score you can get. But very few people on the app have this rating, and it’s incredibly difficult to achieve. But you don’t need to have a perfect rating to reap the benefits of a good passenger score; a high 4.5-4.9 rating is just as good. The average passenger rating is around 4.6.

With a good passenger rating, you can expect to book rides faster, get matched with better drivers, and potentially get exclusive perks in the future. On the flip side, having a bad rating reduces your likelihood of getting rides quickly and may even get you banned from Uber, so be sure to keep your rating above a 4.0.

Uber Rating FAQs

How to rate drivers on the Uber app?

Here’s a step-by-step guide:

  1. Complete your trip with your Uber driver.
  2. Once the ride has been completed, the app will ask you to provide a rating for your Uber driver (and other passengers, if you used Uber Pool).
  3. Consider your overall trip: did your Uber get you to your destination safely and quickly? Was the driver loud and aggressive? Did you have an overall positive or negative experience?
  4. Using the 5-star scale on the screen, press the number of stars that correlates to your rating. One star is the lowest, while five stars is a perfect rating.
  5. OPTIONAL: Explain why you gave that rating. This is highly encouraged if you gave less than 5 stars.
  6. Submit the rating by tapping “Rate Rider” on the screen.

How can I see my Uber passenger rating?

If you’re wondering “where can I check my rating?”, it’s actually quite easy to find. Your Uber passenger rating is displayed under your name in your profile. But if you can’t see your star score for some reason, follow the steps below. You can check your rating whether you’re on an iPhone or Android.

  1. In the Uber app, tap on your profile icon.
  2. Tap on ‘Help’, then ‘Account Settings and Rating’.
  3. Choose ‘I’d like to know my rating’ then submit.

How can I improve my Uber rating?

Improving your Uber rating is all about being a good passenger. Here are some tips:

  • Be at your pickup location before your driver arrives to reduce wait time.
  • Communicate respectfully and politely with your driver and the other passengers.
  • Avoid playing loud music, eating messy food, being boisterous, throwing up in the backseat, and other obnoxious behaviour.
  • Follow Uber’s rules on passenger limits, transporting pets, and others.

Conclusion

There are lots of perks to being a highly-rated Uber passenger. But mostly, it’s rewarding to just be a good person, regardless of the benefits. Act with respect and kindness, and you’ll see your Uber passenger rating improve in no time.

(Pocket-lint) – Next time you’re riding in an Uber cab, make sure you’re nice and courteous and tip accordingly. Or else an Uber driver may never pick you up again.

That’s right. Uber, the mobile app and site that connects passengers with screened drivers of vehicles for hire, considers feedback a two-way street. While the app allows you to view driver ratings, compare fares for different verified vehicles, set pick-up locations, check the progress of your car, and then rate your Uber driver based on the quality of your overall ride experience, it also lets your Uber driver assign a trip score to you (the passenger).

How do Uber passenger ratings work?

Drivers can see everything, while you can only see some things.

Uber has said that rides should also be a good experience for drivers – and that drivers “shouldn’t have to deal with aggressive, violent, or disrespectful riders”. That’s the reason why Uber drivers can rate passengers for individual trips. Most Uber passengers don’t know this however; they can only see driver ratings through their version of the Uber app and site. There’s no spot to see passenger ratings, because Uber only shows that information to drivers.

An Uber user is only able to see a driver’s rating after the driver has accepted a ride request. Ratings are scored on a one- to five-star scale and appear next to a driver’s photo, car type, and license plate number at the bottom of the app. Similarly, on a driver’s version of Uber, he or she can view your first name, one- to five-star rating, and individual trip scores.

Dom Anthony Narducci, an engineer at Uber, admitted in a Quora response online that Uber doesn’t expose passenger ratings to passengers – especially scores for individual trips – due to security reasons: “I know our users are all amazing and would never do such a thing but its not infeasible to see a customer harass a driver they’ve had previously for giving them a bad rating,” he wrote.

(Note: Some Uber drivers have said they can only see passenger ratings from the previous day, week, or month and for all time, but passengers are still scored for each individual trip.)

If you’re wondering why a passenger would ever harass an Uber driver for receiving a bad score, it’s because scores affect the total passenger rating and whether the passenger will ever be able to use Uber again. Passengers have been given a” temporary cooling off period or barred” for inappropriate or unsafe behavior, according to Uber.

A reporter for New York Magazine even claimed recently that a driver once said he wouldn’t pick up passengers if they have a rating total of 4 or less. That means, if you’re having a bad day and aren’t especially polite to your Uber driver, you could potentially have trouble booking an Uber car in the future. After all, Uber drivers have to accept your ride request. And they have the right to take a pass – just like you do.

But don’t have an anxiety attack just yet over how bad or good your rating might be, because there are ways to find out your rating today. Read on to learn more.

How do I find my Uber passenger rating?

Currently, there are only two ways to find your passenger rating. And, potentially, a third.

Uber doesn’t make it easy though. You can’t just open the Uber app or client site and look at your profile. You have to do some leg work.

1. Ask a driver.

No, really. Uber actually recommended that you first and foremost ask a driver. It works too. That New York Magazine reporter we mentioned earlier recently found out he had a 4.8 rating for all his ride scores. So, if you’re curious about your rating, request a ride on Uber and then ask away.

2. Contact customer support.

Uber said it would provide ratings to passengers if they simply contact customer support. You can do that by filling out Uber’s Submit a Request form online. Simples.

3. Wait for a newer version of the Uber app.

Uber admitted it is “exploring ways” to show passenger ratings in the next generation of the app. Narducci also said Uber is looking into exposing individual trip scores to passengers on the client site so they can have the same real-time feedback as drivers do. But who knows when or if that feature will arrive.

Why can drivers see their ratings but passengers can’t see their ratings?

Uber doesn’t want passengers harassing drivers for good scores, as we mentioned earlier. On the other hand, Narducci said drivers also aren’t allowed to confront passengers about previous scores. Drivers will be promptly removed from the Uber system if they ever do.

Uber allows drivers to see passenger ratings only as a means of improving or correcting the service and experience they offer for the next passenger – and passengers can view overall driver ratings in order to decide whether they want to request a ride from that specific driver.

That said, unliked Uber drivers, passengers essentially have no real need or justification to see their own rating/individual trip scores. or at least that’s what Uber claims.

What affects my passenger rating?

A driver can potentially give you whatever score they desire after dropping you off at your location, and you’ll never know how that score affected your passenger rating unless you ask a driver or call Uber. But don’t ask that driver right then and there. Uber doesn’t want you to pester drivers for a good score.

Also, don’t cancel rides. You’re allowed to cancel an Uber ride at least one time, but it appears excessive ride cancellations will allow drivers to give you unsatisfactory scores. Your best bet is to get into every Uber car you requested and be extra polite for the entire ride.

It’s annoying but not too hard to do, right?

How to see your uber or lyft passenger rating

Thanks to smartphone technology and the evolution of the ride-sharing economy, it has never been so easy to get a lift. It’s incredibly convenient and simple, but having had my fair share of rides in the back seat, I’ve racked up quite a few harmless but unfavorable tales. Sometimes the driver is exhaustively chatty, or, on the other extreme, seems so disengaged I wonder if he’s even going the right way. Sometimes the car stinks or is in bad condition.

I could go on with my unpleasant anecdotes but after looking at a new survey from Driving-Tests.org, I’m finding that my vexations as a passenger pale in comparison to the rude (if not downright despicable) behaviors that drivers face from clients. The survey, which polled nearly 500 current or former ride-sharing drivers to pinpoint their top reasons for giving a rider a low star rating, found that people are doing some pretty awful stuff while en route to their destinations. Topping the list of worst passenger offenses are vomiting in the vehicle followed by smoking, not showing up, engaging in sexual activity, spilling food or drinks and exceeding available seating.

Vomiting and Smoking Are The Worst, But Seemingly Smaller Things Are Also Offensive

“It’s expected to see that vomiting and smoking are the worst passenger behaviors according to drivers,” says Joey Morris, project manager working on behalf of Driving-Tests.org. “But when you see that no-show is the third worst behavior, it puts it more in perspective in how rude riders find that to be.”

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This is an important takeaway and one that illuminates that not only does outlandishly uncivil actions (like vomiting) rightly irritate drivers to the point of giving passengers a low-star rating, so do the seemingly less obnoxious behaviors. In addition to being jilted by passengers, drivers also said they give low ratings when clients are “backseat drivers”, eat without asking first, slam the door and ask personal questions about their lives.

I thought I was the ideal passenger, but I’ve got some changing to do

As a passenger I’ve been guilty of some of these ostensibly lesser misdemeanors. I’ve slammed doors when in a hurry. I’ve scarfed down a granola bar without even thinking to ask if that’s alright with the driver. I’ve even been bossy about what routes to take, especially when I’m in my own neighborhood and think I know it all. No wonder my Lyft rating hovers just below 5 stars.

Reflecting on this, I’ve come to wonder is it about the Uber/Lyft environment (or even the on demand gig world at large) that enables us to behave unprofessionally, and how we may all become better passengers.

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Instant gratification can lead to bossy entitlement

Jacquelyn Youst, president of the Pennsylvania Academy of Protocol, an organization that teaches social skills and etiquette, suggests that to an extent we’ve become spoiled by this ultra-convenient technology where we literally have the world at our fingertips.

“The instant gratification of having a driver available, at one’s beck and call seems to create a sense of entitlement,” says Youst. “With that sense of entitlement, there are customers that show a lack of respect for their drivers, [and] the sentiment of ‘I’m paying for a service, I can act however I want’ might play a role in the lack of good manners.”

How to see your uber or lyft passenger rating

Uber announces new safety measures to reassure critics, riders and drivers

The app makes it kinds feel like a game

The app itself may play an unintentional role in that it tends to dehumanize the whole process. The driver is no more than a name, a microscopic pic, a car model and a license plate. And the car looks like something out of a video game when you watch it in the app, crawling closer to you down the cartoonish little streets.

“Perhaps rude passengers don’t recognize [these apps] involve real life person-to-person interaction,” speculates Youst. “Perhaps they assume it is an app no different than an internet game. Regardless, the Uber driver’s job is to help passengers reach their destination safely.”

And we have to respect that, even if it means doing what seems absurd: pausing and remembering each and every time we book a ride that this is real life, this is someone’s job, and we, as their clients have the obligation of etiquette.

Now, Lyft requires you to explain why you gave someone less than 4 stars

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How to see your uber or lyft passenger rating

After a perfectly fine Uber trip in San Francisco a while back, up popped the screen asking me to rate my ride. I gave 4 stars out of 5, thinking that was a pretty good grade. Imagine my surprise, then, when the driver was anguished and wanted to know what he’d done wrong. It turns out that both Uber and Lyft drivers need near-perfect 5 ratings to stay active.

According to Harry Campbell, founder of The Rideshare Guy and author of ” The Rideshare Guide,” “A 4-star rating for Uber and Lyft drivers is actually a failing grade, as they need to maintain a 4.6-star rating to stay active on the platform. I like the idea of the ratings system but in its current implementation, it causes a lot of unneeded worry and stress for drivers. Even though the average rating is 4.8 stars for drivers, a lot of us worry about our rating since there isn’t a way to challenge ratings that were given for reasons beyond our control or to even see why we’re getting low ratings.”

Stress for passengers, too, since they often don’t realize they’re sabotaging a driver’s career with a “low” rating. After all, a 3- or 4-star rating for a record or movie would be considered pretty good. The ridesharing standards seem ridiculously high. Lyft says, “Anything higher than 4.8 is awesome. If your rating is below 4.8, you may want to consider ways to improve it. Consistently low ratings can put you at risk of deactivation.” Uber states, “Since your overall rating is based on an average of up to 500 of your most recent trips, an individual trip rating will not have a significant impact on your overall rating.”

But drivers get upset about just one sub-5 pulling them down. A BMW-driving Uber pilot in Boston named “Cicadaguy” got upset when “out of the blue my 5-star rating was blemished with a 4-star rating. So now I am at 4.99.” He asked, “How long will it take for me to get back up to a 5-star rating again?” Maybe never.

Campbell is critical of the companies’ approach. “Uber and Lyft don’t pass negative comments back to drivers, but also don’t provide any training to drivers. So as a driver, you may see your rating falling but have no idea what to do to improve it.”

Actually, Uber does advise drivers with low ratings to make sure they keep their vehicles clean; stay polite, professional and respectful; dress nicely; open doors for riders; provide such amenities as bottled water and phone chargers; and help with luggage. But the Uber driver I hit with a 4 had done all of that—I just didn’t know it was a bad rating.

And Lyft, at least, has taken steps to improve the process. On May 21 it announced what it calls mandatory secondary feedback. “In cases when a rider rates less than 4 stars, they will be required to provide additional insight so our support team can take appropriate action as necessary,” Lyft said. “Feedback for drivers will be anonymously communicated to drivers in a single location found in the driver app — so they are clear on how to improve and provide the best possible experience for riders.”

Of course, this policy still allows Lyft riders to give the hated 4 stars without providing feedback.

Current drivers have varying responses to Uber’s ratings. Roy, an Uber driver in the New York area when he’s not doing limousine runs, has gotten exactly two 4 ratings in the 4,000 trips he’s made. “It hurts when I get a 4,” he said. One of the two 4s he got was from a young college student who got both a bottle of water and free upgrade and thanked him for the pleasant ride.

According to Roy, “I asked her what rating she was going to give me, and she said, ‘4, because my daddy says there’s always room for improvement.’ I wanted to say to her, ‘Give me back my bottled water.'” The other 4, Roy said, was from a passenger who complained that he’d diverted from the prescribed route, even though his app told me that he’d have faced a 12-minute delay that way.

> Related: How to deal with problem rideshare customers

Roy said he contacted Uber explaining the circumstances and says he was told he’d never get back to a perfect 5, that it’s a career score. “I had to do 150 5-star trips just to get back to 4.8,” he said. Today, he’s at 4.98, but wishes he could go back to 5.

But Julia, an Uber driver in Connecticut with 14,000 trips in four years, said she has gotten a dozen or so ratings below 5, and now has a rating of 4.89. “I don’t worry about it,” she said. “Who cares? It’s a perfectly good rating, and I’ve never given an ounce of water to anyone.” She thinks Uber’s rating system is basically fair.

Two drivers contacted through Rideshare Drivers United, an independent association in Los Angeles, also had their gripes.

“Uber does not do a good job at explaining the rating system,” said James Hicks. “How it works and why it’s important. Usually a 4 is good and a 5 is great, but if we have too many rides that are just ‘good’ we get in trouble. Uber doesn’t even describe the difference between ‘good’ and ‘great.’ It’s an outdated system that puts consistently good drivers in danger of losing their jobs.”

Alvaro Bolainez adds, “If the driver’s rating falls below 4.7 he or she is at risk of getting deactivated, and a lot of drivers can’t afford to get deactivated due to bad rating. Sometimes passengers request a pool ride and the driver has to go pick up another passenger. Then if the passenger is late for work, they’ll blame the driver, who will get a bad rating. A lot of time we pick people up who were smoking weed and the next passenger gets in the car and smells the weed, then gives a bad rating. There are a lot different ways a driver can get a bad rating.”

It’s worth pointing out that an Uber driver’s rating can also be reduced for reasons other than passenger feedback, including declining to accept rides when the app is turned on. This seems fairly onerous, because sometimes drivers simply forget to log off and then get requests they can’t fulfill.

Uber failed to respond to press inquiries about the star ratings for drivers; Lyft sent word of its new mandatory feedback policy.

Failure to tip, a refusal to chat … even where you sit could influence how drivers rate you and under a new policy could see you banned

Drivers are required to maintain a rating of at least 4.6 stars and now passengers could face sanction if they fail to keep up their standards. Photograph: Brendan Smialowski/AFP/Getty Images

Drivers are required to maintain a rating of at least 4.6 stars and now passengers could face sanction if they fail to keep up their standards. Photograph: Brendan Smialowski/AFP/Getty Images

Last modified on Sat 1 Jun 2019 19.12 BST

Will your Uber rating be docked if youdon’t tip? What side of the car should you sit on? Small talk or silence?

Since Uber first began to allow users to check their ratings on the app in 2017, riders have harbored growing anxiety about how many stars their behavior in the back seat will earn them.

Now those are being magnified by another new policy: Uber announced on Wednesday it would begin to ban passengers with consistently low ratings.

Uber did not say how low a passenger’s rating will have to be for them to be removed from the platform. Drivers on the platform, for example, are required to maintain at least a 4.6 star rating on their most recent 100 trips to stay on the app.

In the blogpost, Uber announced that those with a “significantly below average rating” will be warned and given “several opportunities” to improve before losing access to Uber apps. The company encouraged riders to avoid “impolite” behavior like leaving trash in the vehicle or asking a driver to go above the speed limit.

Some users say they have been docked for obvious reasons: taking Uber when they are drunk, or with a rowdy group of friends, showing up late for the car, or asking for an inconvenient drop-off location.

Others say they have found ratings docked for seemingly discriminatory reasons: Hilary Weaver, a journalist based in New York City, said they noticed their rating was docked by a few points after taking a car home with a same-sex partner after a date. One rider said she felt the ratings system was weaponized against her: Hannah Simkins, a musician in London, said her rating was docked after she rebuffed sexual advances from her driver.

But many people who have low ratings say they have no idea why.

Nick De Tullio, a tech worker in New York, noticed a few years ago his rating was hovering around four stars. He could not figure out why: he always tips drivers and tries to be polite, but suspects that his desire to avoid conversation with drivers may affect his rating.

“I’ve made it a policy to continue a conversation when the driver initiates it and my score since then has gone up considerably,” he said. “Still, I wish my preference for a silent ride didn’t have such an initial impact on my score.”

De Tullio is not alone; Uber recently implemented a “silent” setting for its higher-end Uber X option. After years of a concerted effort to make conversation and be on his best behavior in the car, his rating has gone up to 4.74.

Uber drivers, for the most part, are happy about the change. Many said obvious bad behavior like recklessness, drunkenness and rudeness can lead them to dole out a one-star rating, but some admit their ratings of passengers can be more arbitrary at times.

Andrew S, a driver for Lyft and Uber said he is “excessively liberal” with low ratings. He says the most common behaviors to earn a passenger a low rating includes slamming the door on the way out, rudeness, hostility, “excessive personal questions”, leaving a mess in the car or taking a very short trip. He said he has on at least one occasion given a rider one star for sitting directly behind the driver seat rather than on the passenger side of the car.

“Passengers sitting directly behind you when there’s no one else in the car is so unsettling for some reason,” he said.

Uber said it does not expect many accounts to be affected by the change and that the new policy is a continuation of its rules banning threatening and rude behavior, unwanted physical contact, and discrimination.

“Respect is a two-way street, and so is accountability,” the blogpost said. “Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

If you want to know what your Lyft rating is, the process will depend on whether you are a driver or passenger.

  • Drivers can see their Lyft rating within the driver app, while passengers aren’t given that information and will have to either ask a driver or contact Lyft to find out.
  • Both drivers and passengers can give each other a Lyft rating after their ride on a scale of one to five stars and the rating system is used to match drivers with passengers and monitor poor behavior on Lyft .
  • .

When it comes to rideshare apps like Uber and Lyft , your rating is everything. It’s the difference between getting rides quickly and easily and getting passed over, and consistently low ratings for drivers can even lead to account deactivation.

If you’re a driver, your score is calculated based on an average of your last 100 rides (or all of your previous rides if you haven’t yet had 100 rides), and the rating is based on a star scale from one to five, with five being the best.

According to Lyft , an “awesome” rating is 4.8 or higher while those who get a score below that, “may want to consider ways to improve it” at least when it comes to the driver score. In case you’re worried about missed requests or cancelled rides negatively impacting your ability to earn money via the program, those have no bearing on your rating.

For passengers, Lyft considers a three star rating or lower not “up to par.” Either way, higher is better and being polite goes a long way.

Here’s how to figure out what your Lyft rating is, whether you’re a driver or a passenger:

What is my Lyft rating?

How drivers can find their Lyft rating

Your rating is located within the app, within the dashboard’s “Driving History” section.

You’ll also get an update about your rating (as well as how it compares to the previous summary) in your weekly driver summary emails.

How passengers can find their Lyft rating

Right now, there’s no way to view your passenger rating within the Lyft app. So you’ll have to be a bit creative to find out what your passenger rating actually is.

However, it’s worth noting that the default rating (meaning the driver didn’t manually rate the passenger during an allotted amount of time) is five stars.

To figure out your passenger score, you have a couple of options: Ask a friendly Lyft driver the next time you use the service, or contact Lyft to see if they will share that information with you.

You’ve been warned.

How to see your uber or lyft passenger rating

Obnoxious Behavior Will Now Get You Banned From Uber. Can Lyft Be Far Behind?

Have you ever asked an Uber driver to go faster than the speed limit because you were in a hurry? Eaten strong-smelling food during a ride? Put your feet up on the dashboard? Flirted with a driver you found attractive? Left a driver waiting 10 minutes for you to get in the car? These and other such behaviors can now get you banned from Uber. And though Lyft has not announced similar measures, it seems highly possible it will follow Uber’s lead.

As rideshare drivers recently told the New York Times, while drivers have to pass background checks, anyone with the app can summon an Uber. That means drivers never really know what to expect when they answer a call. They can, and do, give passengers bad ratings for rude or obnoxious behavior. And drivers have long been allowed to decline rides from passengers with low ratings.

But now, in the wake of driver protests over mistreatment and lower fares, and with heightened concerns about rider and driver safety, Uber has stepped things up with statement by Kate Parker, head of safety brand and initiatives, laying out the company’s new policies. To begin with, Uber users in the U.S. and Canada will see a full-screen version of Ubers’ community guidelines and will have to acknowlede them; if they don’t they may lose access to Uber.

But just tapping “I understand” won’t be enough. Riders who get a “significantly below average rating” from drivers may now have their accounts deactivated. The need to behave with respect and accountability applies to riders as well as drivers, Parker explains. “Drivers have long been expected to meet a meet a minimum rating threshold which can vary city to city,” she writes. “While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”

Uber hasn’t publicly shared information about just how low a driver’s or rider’s ratings can go before he or she is deactivated from Uber. But The Verge reports that one leaked Uber document from 2015 said a rating below 4.6 could cause a driver to be banned. It also hasn’t said whether these new rider deactivations will be permanent, or if not, how long riders must wait before they can sign up again. Uber also hasn’t said what, if anything, it will do to prevent a rider from simply creating a new account with a different email address, credit card and/or mobile number.

From the drivers’ point of view, the new policy is likely to be a welcome change. It’s disheartening, if not surprising, to read about some of the rude, gross, or simply freakish behavior drivers get subjected to by passengers. (If you’ve considered becoming a rideshare driver yourself, these accounts might be enough to dissuade you.)

The company did say that deactivation shouldn’t come as a surprise to anyone. Riders will be warned when their behavior is earning them dangerously low ratings, and will “have several opportunities to improve their rating prior to losing access to the Uber apps,” according to Parker’s statement. So if you haven’t been told that you’re in danger of deactivation, you probably have nothing to worry about.

Still, if you’re an Uber user, it’s probably a good idea to check your average rating, which you can find underneath your name when you tap the menu bar in the top right corner of the app. And if it’s close to 4.6, or lower, you may want to change your ways.

If it’s bad, drivers can decline you

The rating of your Uber driver is likely the first thing you look at when you’re ordering an Uber. It gives you some peace of mind to know how others rate their experiences with this driver. What you may not know is that while you can see your driver’s rating, your driver can also see yours.

Yes, passengers on Uber also have a rating. Uber drivers have the option to choose what rides they will or will not pick up, and seeing your rating can help them to make this decision. So, it’s important to maintain a good rating if you want to be sure you can reliably get rides with Uber.

How to see your uber or lyft passenger rating

What Is the Passenger Rating and How Does It Work?

After every ride you take, much like how you have the option to rate your Uber driver, your driver is also able to rate you. Uber does this in order to keep the app safe and enjoyable for both parties involved.

Generally, it’s extremely difficult to get below a four-star rating as a passenger. But, if you have above a 4.5 star rating, it’s safe to say that you won’t start getting turned down for rides. Anything under 4.5 might make drivers have second thoughts about accepting you.

How to see your uber or lyft passenger rating

You aren’t able to see individual ratings from trips, only your average rating from all your trips overall. Uber calculates this average from the last 500 trips you’ve taken. This means if you get a bad rating, it’ll likely impact your average for a while.

You also have to rate your driver before your own rating will change based on how the driver rated you. This is to prevent passengers from ruining a driver’s rating because the driver rated them low.

How to Check Your Uber Passenger Rating

If you want to see what your passenger rating is, you can easily access it within the Uber app. Once it’s opened, tap on the menu icon. Underneath your name, you should see your passenger rating, from 1-5 stars and up to two decimal points.

If you don’t see an Uber passenger rating, there could be a few reasons. Most often the reason is that you haven’t taken enough rides yet. In order to see a score, you need to take at least 5 rides where your driver gave you a rating to see your score. If a driver decides not to rate you at all, it won’t count towards your overall rating. So although you may have taken 5 or more rides, you might not see your score because not all the drivers rated you.

How to see your uber or lyft passenger rating

You also may want to see if your Uber app needs any updates. Over time, Uber has changed how you are able to see your rating, so if you haven’t updated recently this might be the reason why you can’t see it.

To update Uber from the App Store, go to your account profile and tap Purchased. Then search for Uber and see if you can update it.

In Google Play, go to My apps & games. Then search for Uber here to see if there is an update available.

If you still can’t see it, you may have to wait a few days or so, especially if you’re using a new device or have just updated the app.

How to Improve Your Uber Passenger Rating

If you’ve noticed your Uber passenger rating isn’t exactly where you want it to be, or you’re wondering how to keep it at a good rate, there are some things you can do while using the Uber service that will help you in that regard.

How to see your uber or lyft passenger rating

The no-brainer is that you’ll want to be kind and respectful to your Uber driver during the ride. Don’t be offensive or rude, or you’re sure to get a low rating. You should also respect your driver’s car. More often than not, they’re using their own personal car for their Uber driving, so it’s important to not be messy or damage anything.

Another big factor in how an Uber driver may rate you is wait times. If you leave your Uber driver to wait to pick you up for very long, that can definitely leave a bad impression. Uber drivers are trying to finish rides as quickly as possible, because the more rides they finish, the more money they’ll receive. So, pay attention to your Uber app when it tells you how close your driver is and when they’re arriving.

How to see your uber or lyft passenger rating

If you have other people joining you for a ride, such as friends, try to make sure they treat the driver and their car in the same way. Although you can’t control what others do, having a rude or disrespectful friend ride with you might frustrate your Uber driver and could end up in a bad rating for you. So be careful who you bring on rides with you if you can help it.

Sometimes, though, an Uber driver might just be having a bad day or something happened that you can’t help. It’s unfortunate, but this shouldn’t happen normally. However, a few bad ratings shouldn’t impact your overall score much. As long as you follow common sense etiquette, your passenger rating should turn out fine.

Since she was a child, Kayla has had a fascination with technology, video games, and filmmaking. Growing up she wrote on multiple personal blogs about these topics, enjoying the process of breaking down technical concepts. Most recently her focus has shifted to writing, and Kayla now reviews and writes technology, video editing, and gaming related articles. Read Kayla’s Full Bio

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We’re committed to making every trip with Uber as safe as possible. That’s why—in addition to our Door-to-Door Safety Standard—we’ve built new safety features and updated our Community Guidelines for respectful and positive experiences.

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Give your loved ones peace of mind while you’re on a trip—you can share your location and trip status so they know you made it to your destination.

You can contact emergency services
You can call your local authorities directly from the app, and your location and trip details will be displayed so you can quickly share them with emergency services.

TIP AND RATE YOUR DRIVER
After every ride, you can submit a rating along with comments. You can also let your driver know you appreciated your experience by adding a tip for them right in the app.

Not all products are available in all markets.

In the last few months, Uber and Lyft have made it easy for riders to know their passenger rating. While it’s currently easier to check your rating on Uber than Lyft, the situation is a vast improvement from a couple of years ago when getting your passenger rating on either platform usually required about three or four email exchanges.

How To Check Your Uber Or Lyft Passenger Rating in 2018.

For Uber, you just click on menu in the upper left hand corner inside the app, and your rating is displayed right below your name.

How to see your uber or lyft passenger rating

While this is great for passengers, it sucks for drivers. Here’s why. If you’re a passenger who’s has a 4.85, and immediately after a ride, your rating drops to 4.83, you’ll know your driver didn’t rate you five stars, and you are less likely to rate them five stars. Since drivers usually have to rate passengers before they can accept another trip, this means the driver is at risk of receiving a bad rating in return. Uber could easily fix this by having the passenger rating update a week later (the time passengers have to rate drivers).

Lyft still doesn’t let you check your rating in the app, but you can contact them here or message @AskLyft on twitter. If you want to keep your rating private, be sure to direct message @AskLyft.

How to see your uber or lyft passenger rating

Many Passengers Are Astonished That Their Rating Is So Low

Now that passengers can find out their rating pretty easily, more riders are checking to see what their rating is. Unfortunately, there are many passengers who, for some reason, thought they were a 4.9, but are only a 4.5, or a 4.1, or worse. The gentleman in this article recently found out he was a 4.2. In order to boost his score, he resorted to, “making conversation, laughing at drivers’ jokes, giving a great tip.” He was able to raise his rating to a 4.4 – still not great, but an improvement.

I feel for the guy in the article. He seems like a perfectly nice fellow and he’ll probably never know why he received some bad ratings. In truth, there are many things that can get you on a driver’s bad side, and what pisses one driver off may be just fine with another. This is similar to the situation drivers have been dealing with for years. As drivers, we generally have no idea why a passenger leaves us a bad rating. So passengers, welcome to the club.

As for the rating of the guy in the article, I’ve picked up passengers with a 4.2 or 4.4 and the riders have usually been fine. However, if the passenger is under a 4, they’re always awful. I used to pick up pretty much everyone, but if you’re pulling a 3.7 or 3.5, you’re not getting a ride from me.

What passengers must understand is that when you take an Uber or a Lyft, you are getting in someone’s car. Sure, the driver is providing a service to you, but it’s their car. In most cases, they bought it and want to take care of it. So, if you don’t treat the driver, and their vehicle, with respect, you’re going to get a bad rating. Luckily, there are a few things you can try to boost your Uber or Lyft passenger rating.

How To Raise Your Uber Or Lyft Passenger Rating

First, watch this video so you have a better idea of the things that piss most drivers off.

Now that you’ve watched that, here’s a list of things you can do to raise your Uber or Lyft rating.

  1. Tip your driver. Less than half of Uber riders tip. If you tip, you’re far more likely to get a five star rating.
  2. Tip your driver. I put it twice because it’s probably more likely to help than anything else on the list.
  3. Don’t make the driver wait. If you drive Uber or Lyft, time is money, and drivers hate waiting.
  4. Don’t eat, smoke, or fuck in the car – The last two are definite no-no’s (no vaping either). If you just grabbed a sandwich and you’re absolutely starving, ask the driver nicely if you can eat in the car. Say please and grovel a little. “I haven’t eaten yet today”. Don’t just start stuffing your face. If you ask, the driver will most likely (but not always) say yes.
  5. Don’t hit on your driver. I understand the thirst is strong sometimes. However, your driver is working and probably isn’t interested. Even if they are, they’re working. Wait until you get home and avail yourself of the copious amounts of free pornography available in our great nation.
  6. Don’t leave trash in the car. Who does that? Believe it or not, lots of passengers. The trait seems particularly strong among the bro-douche crowd.
  7. When you get out, don’t slam the door.
  8. Don’t mess with the radio or air condition controls.
  9. If it’s 30 degrees out and the driver has the heat on, don’t open the damn window.

This is not a complete list, but there is a common theme running through the items on this list – respect. If you treat your driver with respect, like they’re a human being as opposed to your servant, you’re more likely to get a five star rating.

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Lina Misitzis, 28, considers herself a conscientious person. She’s worked in customer service, pays her bills on time, and always says “thank you.”

So she was shocked when she found out that she had a terrible Uber passenger rating.

“[My driver] told me that I must have pissed off a few people,” says Misitzis, a radio producer based in Greenwood Heights. “[But] I’m never rude.”

Uber passengers have long been able to see their drivers’ ratings, but since March, a new feature lets customers see how their chauffeurs score them. Many have been shocked to learn that they rate poorly.

“I was really surprised,” says Misitzis, whose rating is a 4.5 out of 5.

Uber wouldn’t provide information about average ratings, but driver Harry Campbell, 29, says that most riders are a 4.8 — and anything below a 4.6 signals a problematic passenger. For comparison, Campbell, who’s worked for Uber for 2 ¹/₂ years, says that drivers who rate below a 4.5 after 50 rides are dismissed or suspended.

Many riders don’t even realize what they’re doing that is bringing down their rating. In hindsight, Misitzis suspects that her score may have been lowered when she asked an Uber driver to open the window because the car smelled bad, or ordered rides for other people as part of her job.
Keegan Bales, a 28-year-old account executive, says she was mortified when she found out in June that she was a 4.3.

How to see your uber or lyft passenger ratingKeegan Bales was surprised to learn she had a low rating but then worked hard to increase that rating. Jordan Silverman

“I’d be lying if I said my score didn’t make me question my likability as a person,” says Bales, who splits her time between Long Island and Washington, DC. “I’ve never ridden in an Uber drunk, eaten or drank in an Uber, or tried to bring a dog.”

But Bales admits that she has made some drivers wait a few minutes for her and got dinged.

Recently, she’s made efforts to be a better passenger and is now a 4.56. “I was, like, super-conscientious,” Bales says.

Those with high ratings boast about them on Instagram and at parties, but driver Campbell says it’s about more than bragging rights. It means being able to quickly get a ride.

“When it’s peak time, and I see a passenger request with a 4.2, I’ll ignore their request ’cause in 30 seconds I can find someone else,” says Campbell, who runs a blog for drivers, TheRideShareGuy.com. “But if I’m in the middle of nowhere, drivers will take whatever [passengers] they can get.”

The most common reasons drivers dock passengers, he says, are being late, acting belligerent, eating in the back seat, and dictating directions. He also recommends that riders manually enter their pickup address instead of relying on the app’s GPS to make sure drivers know exactly where to go. And, while he doesn’t expect a gratuity, Campbell says he’s heard of some drivers who give lower ratings if passengers don’t offer cash tips.

‘The most common reasons drivers dock passengers, he says, are being late, acting belligerent, eating in the back seat, and dictating directions.’

But even smaller infractions can impact your score. Tiffany Potenciano, 26, a production assistant from Crown Heights, takes Uber up to five times a week and has a 4.5 score. She says that she usually smokes while waiting to be picked up and suspects her smoky stench has brought her down.

Nicholas Carey-Sheppard, 30, has a 4.53 rating, and blames his impatience.

“I have a habit of calling an Uber and canceling it if I see a taxi,” says the marketing content manager, who lives in Carroll Gardens. (Campbell confirms that cancellations can affect your rating.)

Others say it’s not them but their offspring. Ella Leitner attributes her 4.4 rating to her two kids.

“I don’t think drivers are happy listening to two young children fight in the back seat of a car,” says Leitner, 43, who works in education and lives on the Lower East Side.

But, some New Yorkers are choosing not to fret.

“I have better things to worry about than my Uber rating,” says Misitzis. “It doesn’t mean much.”

Your driver gives you a rating every time you get out of the car—and if you piss her off, it might doom you for future rides.

How to see your uber or lyft passenger rating

How to see your uber or lyft passenger rating

Ever wonder why it takes you forever to get a ride on a ride-sharing app like Uber, while your friend standing right next to you gets picked up in minutes? It might not just be bad luck. Apps like Uber and Lyft not only let you rate your driver — they also let your driver rate you on a five-star scale. And when a driver sees that there’s a fare nearby, they also see your rating, and decide whether you’re worth the hassle.

Have you been a gigantic jerk and want to redeem yourself? Kim Aberle, an Uber driver based in Los Angeles, gave Cosmopolitan.com some tips about how to become a five-star passenger and boost your ratings. She said that she understands if you don’t feel like chatting, want to take an nap, or make a business phone call from the back seat. But she loves having fun with passengers so much that she posts selfies with them on Instagram. In general, as long as you follow these basic rules, she’ll likely give you a five-star and help you maintain a stellar reputation.

1. Learn your rating, if you can. If you use Uber, here’s how to see your rating. Open the app, hit the menu on the top left corner, go to Help, Account and Payment, Account Settings and Ratings, and then “I’d like to know my rating.” Hit Submit, wait a few agonizing seconds, and now you know the average rating from all your Uber drivers. (Mine’s a 4.72 out of 5, not that I’m bragging.) Here’s a step-by-step process:

If you use Lyft, though, you’re out of luck. A spokesperson for Lyft said you cannot actually access your rating on their app, but you can always ask your driver to pull it up for you. Your rating is not designed to hurt your chances for a pickup, but rather a way to flag Lyft if you’re a perpetually bad customer.

2. Make your pickup destination as specific as possible. Sometimes your phone’s GPS might be too wonky to tell your driver the exactly place you’ll be waiting. So be sure to manually enter the address where you want to be picked up so your driver doesn’t have to circle the neighborhood three times to find you. And make sure you’re not near any roadblocks or other obstacles that make it impossible for your driver to physically get to you.

3. Running late? Give your driver a call. Time is money, and the longer your driver is just sitting around waiting for a mystery passenger, the more annoyed he or she will get. “The driver will feel like they’re being stood up,” Aberle says. “We don’t mind waiting but if we’re waiting too long, we begin to wonder, Am I wasting my time here?” A brief heads up is all you need.

4. Verify you’re in the right car before going in. If you’re waiting outside the bar for your car, it’s likely that you’ll be in good company. So when the car you think is yours pulls up, take note of the name of your driver, and before even getting in, say, “Are you Bob? I’m Susan.” The driver can verify you’re the right passenger, and you can be sure you didn’t just get into someone else’s Uber and ruin their night.

5. Don’t be a backseat driver. Even the best GPS system isn’t infallible, so don’t scream at your driver for missing a turn during your trip. Aberle says she will sometimes give passengers three or four stars if they’re rude about directions. She’ll also dock stars for people who try to make her speed or drop them off in the wrong place when they’re trying to rush to the airport. It’s your fault you’re running late, not your driver’s. Just leave earlier next time.

6. Follow the rules. Don’t try to convince your UberPool driver to not pick up other passengers on the route. (That’s unfair to your driver, who’s missing out on a fare.) Don’t hail an Uber for your friends and not show up yourself, or insist they make a stop to drop your friends off after you get out. (If your friends misbehave, there is no accountability for them and it could put your driver at risk.) Basically, if your driver says he or she can’t do what you want, don’t push them, because their jobs are on the line.

7. Remember, this is likely their personal car. A representative for Lyft emphasized this as one of the top things every rider should remember. Even though you’re paying for the privilege, you’re still a guest in their car, and that means you should treat your ride with respect. Don’t spill stuff everywhere, damage the seats, or slam the door on your way out.

8. Say thank you. Seriously, it’s not that hard.

I’m a huge fan of Uber, and have used them hundreds of times. For me they’ve transformed how I get around, especially in cities where public transportation is lacking. I love that Uber is cashless (even though I sometimes tip), and I also find the service to pretty consistently be excellent.

That’s the beauty of Uber’s instant feedback loop. After each ride, the passenger can rate the driver, and the driver can rate the passenger. It keeps the drivers on their feet, since they can get kicked out if their rating falls too low.

Passengers can see their ratings as well

A lot of Uber users don’t realize that they can pull up their Uber rating at any time through the app or Uber’s website. In March I explained how you can find out your Uber score — it’s quite easy, and can be updated at any time.

I’m surprised Uber lets you constantly see your rating, because it enrages some customers to see when their rating drops after a ride. On a recent post, reader lopore said the following about waiting to rate drivers until after he sees how they rated him:

After I finish the ride and BEFORE I rate the driver through the app, I log into uber.com and see what my rating is. It appears to be updated real time and it’s fairly easy to see what they’ve rated you as long as you have your rating before you took the ride.

With the detailed rating this is even easier to do. Some scumbag driver rated me a 3 this week for no reason at all and was able to rate him appropriately. Otherwise I would have given him a 5.

At the time I thought that seemed silly, but now I’m almost considering it…

My perspective on Uber ratings

While I think a feedback loop is good, personally I think Uber’s rating system is flawed. Drivers have to maintain a 4.5+ score in order to stay in the system, so the default is to give drivers a 5.

But that’s a dumb rating scale, because shouldn’t a score of 3 be average, while a score of 5 is exceptional? But I understand how the system works, so I don’t rate drivers low, since I realize their livelihood depends on them getting scores of 5. I don’t recall ever rating a driver anything but 5.

As far as my score goes, I don’t care what the score as such is. I will say that I go out of my way to always be courteous, never leave anything in the car, always clearly enter my pick up and drop off locations, make a point of being outside before the driver arrives, and always say “please” and “thank you.”

At the same time I sometimes get non-perfect scores, because I do sometimes order cars for friends who might be a little drunk (not to the point of throwing up, but to the point where they shouldn’t be driving — isn’t that partly the point of Uber?), take fairly short rides when it takes the driver a while to get to me (which isn’t my fault, but…), etc.

But that leads me to the situation I faced yesterday.

I got a low rating (1-star?)… for no reason!

Now, I know usually when people say “for no good reason” there actually is a good reason… but hear me out!

I took my first Uber ride in a while yesterday, as I’ve spent the past week flying. For whatever reason, I was inspired to check my Uber rating before the ride. I don’t know why.

My score was 4.63.

How to see your uber or lyft passenger rating

I did everything I could as a passenger (it was an UberBLACK, for what it’s worth):

  • I entered the origin and destination into the app
  • I was waiting outside when the driver arrived
  • When I got in the car I said “hi, I’m Ben… I’m going to ____, and I think it should be in the app already?”
  • I didn’t say a word the rest of the

10 minute drive, but just looked out the window (and to clarify, he didn’t try to talk to me either, or anything)

  • When I got out of the car I said “thanks so much, have a great evening”
  • The guy didn’t seem especially friendly or like he was in a great mood. When I said “thanks so much, have a great evening” he said “yeah.” I still gave him five stars, because I realize he gets kicked out if he gets too many negative scores.

    I had a weird feeling about the guy, so after rating him I checked my score again, and saw it dropped to 4.62. I’ve taken hundreds and hundreds of Uber rides, probably around 1,000. Given that my score dropped by 0.01, I suspect he gave me a 1-star rating.

    How to see your uber or lyft passenger rating

    Regardless, it wasn’t a 5 star rating, which is the only rating a driver can consistently get if they want to stay in the system.

    I don’t know if he didn’t like me or what, but last I checked this is Uber and not Tinder. The things I stated above are facts, about not having said anything during the ride, and everything else having been entered.

    I’m sort of pissed. Not actually pissed, but just sort of puzzled as to how he dared give me a lower rating, when he’s really the one who relies on me giving him a good rating. I paid him, did everything I was supposed to, and somehow that wasn’t enough?

    As much as it’s usually not my personality, I’m tempted to start using the strategy mentioned by lopore above, and checking my score through Uber’s site before rating a driver. Why should I reward a driver with a 5 star rating when they don’t think I’m worthy of one?

    Do you care if you get a low rating from an Uber driver? Anyone else use lopore’s strategy above?

    Are you a Lyft or Uber driver? Whether you are new to the business or have been in the ride-sharing industry for a while, there are some answers you are always seeking.

    The companies regularly change their policies, but the answers provided below are the most up-to-date.

    1. Can You Make Money Driving For Uber/Lyft?

    Expenses vary widely, but can on average subtract 20% to 30% of your gross earnings driving for Uber. Lyft drivers in a survey made $17.50 per hour before expenses and reported much higher satisfaction than Uber drivers.

    2. How Can an Uber Driver Cut Expenses?

    Uber drivers’ biggest expense is with the car. Once they figure out how to use the car with minimal expense, they make more money. Smart drivers are increasingly adopting technology like GOFAR that helps them to;

    • Track the car mileage for tax deductions
    • Alert them when the car has a fault
    • Explain the car faults in plain English
    • Remind the driver of Registration and Insurance
    • Connect them to top-rated mechanics and parts suppliers
    • Save fuel by finding the engine’s sweet spot

    3. Is Uber Driving Profitable?

    Earnings vary for Uber drivers on a city-to-city basis. However, research shows that the average driver earns $8.80-$11 per hour of driving for Uber after accounting for driving expenses.

    4. How Often Does Uber Pay?

    Uber’s pay period starts on Monday at 4 AM and comes to an end the following Monday at 3:59 AM. You can view your weekly earnings under Pay Statements on your dashboard. Uber also sends you an email with a link to your payment statement every Monday.

    5. How Much Do Uber Drivers Make A Week?

    The average hourly rate is $8 after expenses. So if a driver works a 40 hour week, he will make a total of $320.

    6. How Much Does Uber Eats Pay?

    Although the earnings can vary from day to day, drivers can make between $8 and $12 after expenses. To make more money, you should try to work during the lunch and dinner peak times.

    7. Is Being An Uber Driver Safe?

    Yes. It’s safe for women, just as it’s safe for men if they are smart and protect themselves. Let’s face it, all of these things are true for all drivers, and everyone can benefit from having some safety tactics in place before deciding to drive with Uber or Lyft.

    8. Do Uber Drivers Get Paid Immediately?

    Uber drivers are paid each week on Wednesday or Thursday via direct deposit (ACH). If you are eligible for Instant Pay, the system will allow you to withdraw earnings per ride or per day.

    9. Do Uber Drivers See Tips?

    An Uber driver cannot see the tip amount until he rates the passenger. Once an Uber driver completes the ride by swiping, the next screen is the passenger rating screen. After evaluating the customer, he can see if he was tipped or not. This setting ensures a driver does not give the customer a bad rating just because he was not tipped.

    10. Do Uber Drivers Know Who Rated Them?

    Uber provides its drivers with the information as to how they have been rated, but not by whom. The information is detailed enough for the smart drivers to know who gave them the lousy rating.

    11. Do UberEats Drivers Get Tips?

    The UberEats app has an in-app tipping feature. In most cities, tipping the food delivery driver is as an acknowledged practice.

    The customer can decide whether to tip you or not once the order is complete. Drivers confess to getting either cash tip or in-app tip for almost all the deliveries they make.

    12. Do Uber Drivers Rate Passengers?

    “After each trip, riders and drivers are given the opportunity to rate one another based on their trip experience,” says Uber on its website.

    13. What Is The Average Uber Driver Rating?

    The average rating in major cities around the world is 4.80. A fall below 4.6 is considered low and may lead to deactivation. A majority of riders give the drivers a 5.0.

    14. Does Uber Tell the Driver the Customer’s Destination?

    No. Whether the customer is going one block away, or 90 miles away, Uber and Lyft prevent drivers from seeing the passenger destination until they confirm picking up the customers.

    The app knows where you’re going, and you know where you’re going.

    15. Can Uber Drivers Choose Destination?

    Uber Drivers can now pick up riders headed in the same direction as them. This feature on the app helps the drivers to filter requests so that they only get the requests from customers traveling in the same direction.

    16. What Does Waybill Mean on Uber?

    The Waybill is a part of the mobile application which Uber provides for its drivers. That particular section tells the driver a ton of information about his/her last trip to comply with city regulations, Uber’s insurance coverage information for the trip as well as a link to the certificate of insurance.

    17. Can Uber Drivers Bring a Friend?

    Many Uber drivers have been deactivated for just having their spouse in the car when giving a customer a ride. Most riders will not report you for this, but if you happen to have an Uber staff as a passenger, be sure he is going to report you.

    18. Can You Work In Multiple Cities With Uber?

    Each country has its laws and regulations relating to where a vehicle may pick or drop a passenger.

    Read the road rules and regulations of the country you are offering the ride-sharing services to avoid getting in trouble with the authorities and ultimately with Uber when they do their background check.

    19. Can a Customer Request for a Specific Uber Driver?

    The Uber app cannot match you a customer with a specific driver. When a customer puts a request for a ride, the app sends the request to nearby drivers to pick the customer up at his/her pickup location.

    20. How Does Uber Make Money?

    Uber makes its money from taking a cut of the fees paid by the riders to the drivers. The company has other secondary sources of income such as advertising on its website.

    All Uber’s transactions are done inside the app, unlike the traditional taxi service where customers hired the driver and the vehicle and paid reservation for the ride.

    21. How Do Uber Drivers Pay Taxes?

    Every year, Uber will file returns with your country’s tax authority reporting how much it paid you. When the driver submits the tax returns, he has to declare similar income and then pay both income tax and self-employment tax.

    Of course there are many allowable deductions that will reduce the amount of tax you pay.

    22. Is Driving for Lyft Or Uber Better?

    Uber provides its drivers with a big signup bonus but takes a higher cut per ride compared to Lyft. Uber is more popular around the world and therefore has more customers.

    Unfortunately, the competition among the drivers is also high. Drivers on Lyft make money per hour due to better tips, smaller cut and better prime time pricing.

    23. What Percentage Does UberEats Take?

    Uber will be requesting a 30% cut of the bill on orders they deliver. This cut is higher than websites such as Seamless and GrubHub whose fees are in the range of 12% to 24 %.

    Uber has an advantage in that it provides the drivers whereas the other websites just handle the food order. The restaurants have to hire the drivers to deliver the food. The Uber brand is also well recognised.