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How to share ring doorbell access with other household members

How to share ring doorbell access with other household members

A company named Ring is putting a high-tech spin on this classic front-door fixture — combining video and security into one.

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Rich’s Notes on Ring:

The doorbell was easy to install, you can just attach it to your home and operate it as a stand alone device, or you can connect it to your existing doorbell wiring. If you connect to your existing wiring, the bell will ring throughout your home as normal and you won’t have to charge the device.

If you decide to install as a stand alone device, you will need to detach it from your home every once in a while to charge it. Ring says the battery can last up to a year between charges, but with the new motion detection feature it will probably be closer to a few months. This all depends on how much activity it is detecting in front of your home.

Ring comes with special screws that allow you to easily remove it from your home to charge it, but tough for someone to just come and rip off. Ring says they’ve only gotten one report of a stolen device, and if it happens, they’ll replace the doorbell for free. Additionally, you will have a video recording of the perpetrator.

Every time someone rings your doorbell a recording of them is made and stored in the cloud. Recordings are stored indefinitely right now, but Ring is expected to determine a fixed period of time for their deletion, it will likely be between 6 months and 1 year. You’ll also eventually need a subscription – pricing for that is also being determined, but it will likely run about $3 a month.

The motion feature isn’t yet active on my test unit, so I wasn’t able to try it out, but from what I was shown it works with thermal imaging, so it can better identify people approaching your door while something like a cat shouldn’t easily set it off. You can also adjust the intensity of the motion sensing. When this feature is turned on, a cloud recording is made of the moving person even if they don’t ring the doorbell.

The device is super useful and you’ll grow to enjoy having a video record of every visitor that comes to your home. There are currently two downsides I experienced:

While the alert on your phone is nearly instantaneous when someone rings the bell, it does take a bit of time to load the live video from your front door to your phone. If you’re trying to see who a visitor is before you walk to the door they could be gone if they’re impatient. Ring says it’s constantly working to cut down on this time.

Second, if you don’t connect Ring to your internal doorbell wiring, you might not hear your doorbell ringing if your phones aren’t in the house or are on silent. You can connect several devices to Ring so it can alert multiple phones at once, but it could be a problem in situations where you have a house sitter or baby sitter in your house.

Also, you can’t just “call up” a video stream from Ring to your phone at any time. It’s not like a Dropcam in that aspect.

Overall, Ring is a neat addition to your front door and well worth the $200. You can’t put a price on peace of mind, and knowing you have a record of anyone who comes near your front door or home is priceless.

Craig Lloyd
How to share ring doorbell access with other household membersCraig Lloyd
Writer

Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. Read more.

How to share ring doorbell access with other household members

If you don’t want to leave your spouse or roommate in the dust with your smart new doorbell, here’s how to share Ring Doorbell access with the people in your home.

If you just have the RIng Doorbell, the only way you know if someone came to your door and rang the doorbell is through a phone notification–unless you get the add-on Chime device or hook up the Ring unit to your existing doorbell’s wiring. If not, you’ll be the only one who knows that someone rang the doorbell, but you can easily share this information with other people who live in the same house.

To start, open up the Ring app on your smartphone and tap on your Ring Doorbell unit in the top-left corner of the screen.

How to share ring doorbell access with other household members

Tap on “Shared Users”.

How to share ring doorbell access with other household members

How to share ring doorbell access with other household members

Type in the email address of the person you want to give access to and then hit “OK”.

How to share ring doorbell access with other household members

After that, their email address will appear in the list and it will say “pending invite” underneath, which says that they were sent an invite but have not yet responded to it.

How to share ring doorbell access with other household members

They will receive their invite in the form of an email, which will include a link to where they’ll accept the invite. Have them click on that link.

How to share ring doorbell access with other household members

They’ll be prompted to create a Ring account and they’ll type in their email address and create a password. Then click “Next”.

How to share ring doorbell access with other household members

After that they can close out of the browser window and then install the Ring app on their own phone. After they download the app and open it up, tap on “Log In”.

How to share ring doorbell access with other household members

Then have them enter in their email address and password that they just created and then hit “OK”.

How to share ring doorbell access with other household members

Once they’re logged in, they’ll now have access to the Ring Doorbell and will be able to receive notifications, as well as see a history of who came to the door. They won’t, however, be able to change any settings with the unit.

How to share ring doorbell access with other household members

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How to share ring doorbell access with other household members Craig Lloyd
Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile.
Read Full Bio »
Craig Lloyd
How to share ring doorbell access with other household membersCraig Lloyd
Writer

Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. Read more.

How to share ring doorbell access with other household members

The Ring Doorbell works like any other doorbell, but has a video camera built in that can alert you to motion and button presses. While it’s a pretty basic device for the most part, there are definitely some features and tricks that you might not have known about.

Ring also makes several other products, like standalone cameras called the Stick Up Cam and Spotlight Cam, as well as different versions of the Ring Doorbell. This post focuses on the original Ring Doorbell model, but some of these tips can work on Ring’s other products as well.

Share Access with Other Users

How to share ring doorbell access with other household members

If you have other people living under the same roof, it might be a good idea for them to also know who rang the doorbell and when. Thankfully, the Ring app lets you do just this.

If you tap on your Ring Doorbell within the app and select “Shared Users”, you can invite people to access your Ring Doorbell. They’ll have to create their own Ring account, but it’s a quick and easy process.

Adjust the Motion Sensitivity

How to share ring doorbell access with other household members

While the Ring Doorbell notifies you whenever the button is pressed, it can also notify you of any motion that’s detected, whether the doorbell is rung or not. This can be great for mailmen or UPS drivers who forget to ring the doorbell whenever they drop off a package.

To adjust the sensitivity of the motion detection, select your Ring Doorbell from the app and navigate to Motion Settings > Zones and Ranges. From there, you can set the sensitivity for different zones, like left, center, and right.

Connect It to Your Doorbell’s Existing Wiring for Live View

How to share ring doorbell access with other household members

The Ring Doorbell comes with an internal battery, allowing it to power itself without relying on your doorbell’s existing wiring (in case you want to keep your existing doorbell as well). However, you won’t get all of the features of the Ring Doorbell without connecting it to your doorbell’s wiring.

Live View, for instance, is a big feature that battery-powered Ring Doorbells can’t use. It lets you pull up a live video feed of the Ring Doorbell whenever you want. Whereas if you’re running it on battery power, you can only see the live view when motion is detected or the doorbell button is pressed.

Don’t Forget to Recharge It (If It’s Running on Battery Power)

How to share ring doorbell access with other household members

If you do decide to forgo the doorbell wiring and run the Ring Doorbell off of its battery, you’ll need to make sure to recharge it every few months.

The app lets you see how much juice it has left, and you can receive an alert whenever the battery gets low. Recharging it isn’t exactly super easy (and you can’t put it to use while it’s charging up), but all you really need to do is remove the unit and plug a microUSB cable into the port on the back of the device.

Connect It to IFTTT for More Capabilities

How to share ring doorbell access with other household members

If you want to be able to do even more things with your Ring Doorbell, you can connect it to IFTTT, which integrates all sorts of products and services together for serious automation.

There are many things you can control based on what your Ring Doorbell does. For example, you can have your lights blink whenever someone hits the button, or have your porch light turn on when the Ring detects motion. The world is your oyster with IFTTT and it adds a lot of cool capabilities to the Ring Doorbell.

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How to share ring doorbell access with other household members Craig Lloyd
Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile.
Read Full Bio »

Ring Doorbell devices are more than simple doorbells. They offer two-way communication with your visitors, as well as a live video feed. So, it’s an intercom, then? Not quite, as the live footage is accessible through your mobile device at all times. Oh, and it also has a motion sensor, which triggers video recording for about fifteen seconds. These videos are all stored in the user’s personal Cloud.

How to share ring doorbell access with other household members

But can you share these videos with someone else? Of course, sharing Ring Doorbell Video footage with other people is entirely possible. Here’s how to do it.

The Two Types of Sharing

Essentially, you can share the video footage with your friends and family in two ways. The first by accessing the recorded footage on your Cloud and sending a video or videos to a designated party. The second by sharing the actual live feed with another Ring user, which may be much more convenient. Then again, it all depends on what you want to achieve. You may not want to give permanent access to your front door’s live feed to just anyone.

Downloading and Sharing

The first method is a fairly basic notion. Simply download the selected video and share it. In reality, however, it’s a bit more complicated, due to discrepancies from device to device.

iOS and Android Devices

If you’re using the new timeline feature that was introduced about a year ago, open the Ring app and navigate to the Ring device you want to share a video from. Using the timeline function, scroll left, back to the video itself. On the left side, below the video, you’ll see a Share icon. Share the video that you want to. Tap the download arrow if you want to download the video.

Alternatively, if you aren’t using the timeline feature, access the Ring app, select the Ring device in question, and then go to Event History (found under the Live View bar). Select the video that you intend on sharing and tap the share button in the bottom right.

Downloading to a Computer

Using the browser on your computer, go to ring.com/account. Sign in and take a look at the list of your videos. Select the one that you want to download by clicking Share. Then, copy the link that appears by selecting it, right-clicking on it, and then selecting Copy. Now, paste this into the address bar and you’ll see a new screen appear. Find the three dots symbol towards the video’s bottom-right corner and then click Download. This will save the video to your computer.

You can also share the mentioned link that you’ve copied with other people, by simply sending it to them.

Sharing the Live Feed

As an owner of the Ring Doorbell device, you get full access to it. You can view the footage at all times, share footage, download the videos, etc. But what about a family, for instance? If you were the dad or mom, it wouldn’t really be fair or safe for you to be the only one with access to the app. Naturally, you can share the live feed of your Ring Doorbell with anyone you want.

How to share ring doorbell access with other household members

To share the live feed with other people in your household, open the Ring app and navigate to the particular Doorbell unit that you want to share with other family members. Once you’ve opened the particular device, tap Shared Users and then Add user. Now, simply type the person in question’s email address and hit OK.

Keep in mind that whoever you share the live feed with will have to create a Ring account to be able to access it. Naturally, they’ll be able to access it via their own Ring app. Your email invite, however, will explain all of this in detail and will even feature a link that will guide them through the account creation process.

After completing this, they’ll have access to the Ring device that you’ve given them access to. All they need to do is simply start using the app. Oh, and they won’t be able to change any settings with the unit, just view the live feed.

Sharing Your Videos/Feed

If you want to send your Ring videos to someone else or simply download them, follow the instructions above. It isn’t overly complicated and works on the vast majority of mainstream platforms. If you want to share the live feed, keep in mind that the user needs to be registered on Ring in order to be able to access the camera view.

Who do you share your Ring video feed with? Do you allow your children access to it? What do you think about the whole share/download process? You’re welcome to discuss this and everything else Ring-related in the comments section below.

How to share ring doorbell access with other household members

One of the most advanced features that you get on Ring is the option to have shared users. This allows you to have better control over the Ring and all the family members can effectively manage their own preferences and device settings. The shared user is a feature that works most of the time perfectly but it might stop working occasionally. If you are having an issue with your Shared Users feature on the Ring Doorbell, here are a few things that you definitely need to try out to fix it up.

Ring Shared Users Not Working

1. Restart the Doorbell

The first thing that you need to try if you are getting such errors is to restart the doorbell. There are different sorts of errors that can be fixed up easily with a simple reboot. So, all you will need to do is perform a reboot. Once the doorbell reboots, you will be able to use the shared users feature without facing any sort of issues and you can use the shared users feature again.

2. Re-sync the account

The main way how these shared users work is that you have an admin account and then you get to assign the control to other accounts. You can also have more than one admin accounts with access to all the permission. You can even assign guest and shared users their own passcodes so the admin can know who’s access code was used. This is a perfect choice to keep track of your visitors.

You can also use this for your small-sized office. If you are facing some sort of trouble with the Shared account settings, you might need to reset the accounts. Just delete all the accounts and allow permissions again. This would work out perfectly for you and you can have the shared accounts working once again.

3. Reset the Doorbell

You can also try resetting the doorbell and that would be just the perfect thing to do if nothing so far has worked for you. Once you rest the doorbell to factory settings, you will also be wiping out all the settings and accounts on the device. After reset you can sync up all the accounts again and that way you will be able to use the Shared accounts option once more.

If the problem is with some specific account, you might need to reset that particular account. Try removing it from the application and join again.

4. Update the applications

Each account on the device is synced with their own applications. You might also need to update the application on your phone to troubleshoot the problem. Once you have updated the application version, this will ensure that you can use the Shared account feature once again without having any sort of issues at all.

5. Ring Support

Ring support assists you with any sort of issues that you might be facing. All you need to do is give them a call and they will help you diagnose the issue properly.

2 thoughts on “5 Ways To Fix Ring Shared Users Not Working”

I am invited to another person’s Ring and it is part of my job to monitor activity on that account. I added a home Ring for our dog, and now the OTHER ring access has disappeared. HELP, I need this resolved immediately!

Hi, Shared ring stick up cam account access with my sister and the ring app allows her to get info and video from the neighborhood but ring camera does not show up on the app. Please advise.

How to share ring doorbell access with other household members

Jei nenorite palikti savo sutuoktinio ar kambario draugo dulkėse savo protingu nauju durų skambučiu, štai kaip bendrinti "Ring Doorbell" prieigą su savo namuose esančiais žmonėmis.

Jei turite tik Ring Doorbell, vienintelis būdas žinoti, ar kas nors atėjo į jūsų duris ir paskambino durų peradresavimui per telefono pranešimą, nebent jūs gausite papildomą "Chime" įrenginį arba prijunkite "Ring" įrenginį prie esamos durų skambučio instaliacijos. Jei ne, jūs būsite vienintelis, kuris žino, kad kažkas skambino durų peradresavimui, bet jūs galite lengvai dalytis šia informacija su kitais žmonėmis, gyvenančiais toje pačioje namuose.

Norėdami pradėti, atidarykite "Ring" programą savo išmaniajame telefone ir bakstelėkite "Ring Doorbell" įrenginį viršutiniame kairiajame ekrano kampe.

How to share ring doorbell access with other household members

Bakstelėkite "Bendrieji vartotojai".

How to share ring doorbell access with other household members

Palieskite "Pridėti vartotoją".

How to share ring doorbell access with other household members

Įveskite asmens, su kuriuo norite susipažinti, el. Pašto adresą ir paspauskite "OK".

How to share ring doorbell access with other household members

Po to jų el. Pašto adresas bus rodomas sąraše, kuriame bus nurodyta "laukiama kvietimo", kurioje sakoma, kad jie buvo išsiųsti kvietimą, tačiau dar neatsakė į jį.

How to share ring doorbell access with other household members

Jie gaus kvietimą kaip el. Laišką, kuriame bus nurodyta nuoroda, kur jie priims kvietimą. Paspauskite ant tos nuorodos.

How to share ring doorbell access with other household members

Jie bus raginami sukurti "Ring" paskyrą, jie įveskite savo el. Pašto adresą ir sukursite slaptažodį. Tada spustelėkite "Toliau".

How to share ring doorbell access with other household members

Po to jie gali uždaryti naršyklės langą ir tada įdiegti "Ring" programą savo pačių telefone. Atsisiųsdami programą ir atidarę ją, palieskite "Prisijungti".

How to share ring doorbell access with other household members

Tada įveskite savo el. Pašto adresą ir slaptažodį, kurį jie ką tik sukūrė, ir paspauskite "Gerai".

How to share ring doorbell access with other household members

Kai prisijungsite, dabar jie galės pasiekti "Ring Doorbell" ir galės gauti pranešimus, taip pat pamatysite, kas atvyko į duris. Tačiau jie negalės pakeisti įrenginio nustatymų.

Hi all, The rich notifications doesn't show up for my family? Anyone know how to enable it? Thx.

So.. Don't know how but all of my shared users(family) has now got the rich notifications without my doing anything. Thanks for your comments though 👍🏼

It's normal. The Ring account must have access to the Ring Protect Plus and Rich Notifications during the rollout to gain any screenshots from owned or shared devices. If you own a Ring account which doesn't have Ring Protect Plus, you won't see a screenshot even if the shared device has it turned on. This is going to affect most family members as they only have a vanilla Ring account with shared devices.

I confirmed this with Ring and tested it myself by sharing my Doorbell to a friend whose account has Ring Protect Plus, and he could see the screenshots but none of my family members could.

Ring's solution at the moment is to use your primary account as the sign-in on your family. So what I've done is signed everyone out on their mobile and used my account. Everything works fine as it did before even the notification setup where everyone has different devices switched on and off.

Ring told me they are aware of the way it works and will look into granted access with the shared device but not until the full rollout is complete. What they mentioned to me was Shared Accounts is more towards sharing your product with someone you don't trust, such as a Neighbour or someone watching over your home while you are away. If anyone is inside the home, such as a closer family member, they should use the same account for better benefits and full access to features.

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OP has offered the following explanation for why they think they might be the asshole:

Not wanting to share the ring doorbell feed with my roommate? I’m wondering if I’m the asshole bc I know it might feel weird that I have a camera on our door that no one has access to?

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YTA, but you are also stupid. You lose literally nothing from giving them access, and you gain extra security from everyone in the house having access to it. You are just being petty.

For everyone saying you arent the asshole, imagine you bought a TV, put it in the shared space living room, and said no one else can use it..

INFO: Is there a down side to giving them access? As a safety measure, doesn't it make sense to have more people access the feed to monitor the place?

Just them being rude to me and then benefitting from something they didn’t pay for. Not that I don’t care about their safety, but if ever I wasn’t home (which I am 16/7 at the very least), I would absolutely check it, tell them anything I saw or share video with the police if need be.

Consider that it would be a bit pointless to split the cost of something only one of you can take with you when you leave, and who is that going to be?

I understand that you're annoyed that they didn't want it and now they want access to it, but it's kinda pointless not to let them because see point 1, splitting ownership of something like this is not very workable in the long run.

Everyone has things in shared houses that they paid for and let other housemates use. There is no loss to you by letting them access it, so it is kinda petty to refuse.

Also considering it's for safety, not letting other people in the house see what is happening at the door is lessening the effectiveness of the camera. You want safety? Better that anyone who lives there can access the video than just one. Don't shoot yourself in the foot out of annoyance.

YTA. I would be super creeped out if my roommate put up a Ring to see my comings and goings, but refused to share access.

YTA. Whole entire purpose of the camera is improved household safety. If you're not home, and your roommates have no access to the camera, and the bogeyman shows up at the door with a flame thrower and knocks, what good did it do.

NTA, it’s your property, you can do what you want with it.

Slight YTA you have legitimate concerns about them, but if you're genuinely concerned about your safety then more people having access would increase your safety.

Info: Does having a ring doorbell still make the actual doorbell chime?

Only if you buy the Chime device or have the app installed.

YTA. It’s their home too. It helps them too and is at no detriment to yourself. It’s a little rude of your roommate to not split the cost and then ask for access but since you have it now there’s literally no point in blocking access to it except to be petty at the detriment to your roommates safety.

INFO: Is it just facing the front of the house? If so, what privacy concerns do you have?

Just facing the front of the apartment. Only concerned about potential packages being stolen or who approaches the door when I’m home alone.

Yta because you are thinking about it selfishly. Your roommate did not want to split the cost so you don’t want to share. Think about your safety. What if you are showering or sleeping and someone tries to break in. You might not be able to check the notification until they are in the house. However, if one of two roommates (who are away) see it they could call the police right away.

I would want to be as safe as possible.

They’re literally never home at night without me and I shower in the morning so this isn’t likely to be honest. I appreciate your thoughts though.

AUTOMOD Thanks for posting! This comment is a copy of your post so readers can see the original text if your post is edited or removed. This comment is NOT accusing you of copying anything. Read this before contacting the mod team

(20 F) Recently gifted a ring doorbell for safety by a family member. Gifted is loose as I had to split the cost with them. My roommate is asking for access to the camera, AITA for not wanting to grant it to them? I don’t have saved video features or anything like that, just the live video if something happens and motion detection. I just don’t think its fair that I should grant them access when they didn’t seem interested in getting one when I mentioned splitting it a few ways. Tl;dr: my roommate (and possibly other roommates) want access to my ring doorbell feed and I’m not keen on giving it as they didn’t contribute to the cost

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How to share ring doorbell access with other household members

Hvis du ikke ønsker at forlade din ægtefælle eller værelseskammerat i støvet med din kloge nye dørklokke, så kan du dele Ring Doorbell adgang med de mennesker i dit hjem.

Hvis du bare har RIng Dørklokken, er den eneste måde du ved, hvis nogen kom til din dør og ringede til dørklokken, via en telefonmeddelelse – medmindre du får add-on Chime-enheden eller tilslut ringenheden til din eksisterende dørklokke ledninger. Hvis ikke, er du den eneste der ved, at nogen ringede til dørklokken, men du kan nemt dele denne information med andre mennesker, der bor i samme hus.

For at starte, skal du åbne Ring-appen på din smartphone og trykke på din Ring Doorbell-enhed i øverste venstre hjørne af skærmen.

How to share ring doorbell access with other household members

How to share ring doorbell access with other household members

How to share ring doorbell access with other household members

Indtast emailadressen til den person, du vil give adgang til, og tryk derefter på "OK".

How to share ring doorbell access with other household members

Derefter vises deres e-mail-adresse på listen, og det vil sige "ventende invitation" under, der siger, at de blev sendt en invitation men endnu ikke har svaret på det.

How to share ring doorbell access with other household members

De modtager deres invitation i form af en email, som vil indeholde et link til, hvor de vil acceptere invitationen. Få dem til at klikke på det link.

How to share ring doorbell access with other household members

De bliver bedt om at oprette et ringkonto, og de vil indtaste deres e-mail-adresse og oprette en adgangskode. Klik derefter på "Næste".

How to share ring doorbell access with other household members

Derefter kan de lukke ud af browservinduet og derefter installere Ring-appen på deres egen telefon. Når de downloader appen og åbner den, skal du trykke på "Log ind".

How to share ring doorbell access with other household members

Derefter skal du indtaste dem i deres e-mail-adresse og adgangskode, som de netop har oprettet og derefter trykke på "OK".

How to share ring doorbell access with other household members

Når de er logget ind, har de nu adgang til Ring Doorbell og vil kunne modtage underretninger, samt se en historie om, hvem der kom til døren. De vil dog ikke kunne ændre nogen indstillinger med enheden.