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How to troubleshoot internet explorer crashes

Does Explorer crash and restart every time when you open a folder window or when right-clicking a file or folder? This post tells you how to systematically troubleshoot Explorer crashes which sometimes seriously affect our workflow.

When the Explorer shell crashes, the taskbar vanishes and the desktop remains blank for a moment while the shell restarts itself. In a clean installation of Windows, this problem doesn’t usually occur; but if it happens, a 3rd party module or driver is probably at fault on most occasions. Follow this basic troubleshooting checklist and you should be able to isolate the root cause.

Explorer.exe Crash Troubleshooting Tips

View Reliability History

When the shell crashes, it records the reason for the crash in the Application event log, which you can see in the Event Viewer ( eventvwr.msc ), or in the Reliability history in the Control Panel.

Click Start and type reliability. Click View Reliability History in the search results. In the Reliability Monitor window, look for Windows Explorer entries marked as Critical, with the Red X icon – exactly the date when a crash occurred.

How to troubleshoot internet explorer crashes

Click Check for a solution. If you’re lucky, you might get some recommendations there. If it says “No new solutions found”, double-click an entry to see if a faulting module (3rd party) is mentioned.

How to troubleshoot internet explorer crashes

Sometimes, the exact module name which caused the crash is mentioned, and in that case, uninstalling the related software would fix the problem. But unfortunately, in the above example, the Fault Module Name is mentioned as ntdll.dll which is a core Windows module. But it’s not the culprit; there is an underlying cause that needs to be found out.

Disable 3rd Party Shell Extensions

Shell Extensions are modules that attach to Explorer and load with every instance of Explorer.exe. A poorly coded 3rd party shell extension can cause Explorer to repeatedly crash.

The best way to narrow down the context menu handler (or any other type of shell extension) causing the problem is to use Nirsoft’s ShellExView. To do so, see article Slow Right Click and Explorer Crashes Caused by Shell Extensions.

How to troubleshoot internet explorer crashes

Note: You can also use Autoruns to disable 3rd party shell extensions, but I prefer ShellExView for this purpose.

Control Panel Items (.CPL files)

List out the .CPL files in your System32 and SysWOW64 directories. An outdated or incompatible module can cause Explorer to crash repeatedly. I made a batch file to output the list of CPLs from the System32, SysWOW64 folders as well as Control Panel namespace implementations in the registry.

The output file shows every Control Panel item registered in the system, from which 3rd party ones can be easily identified.

How to troubleshoot internet explorer crashes

Editor’s note: I recently saw a case where a very old ODBC module (compiled in the year 1995) caused Explorer to repeatedly crash. It was a .CPL file present in the System32 folder, placed by an old program. ProcMon log showed Explorer crashing repeatedly every time it tried to load the module. This was going on in a cyclic loop. Clearing the .CPL file instantly fixed the issue.

If no 3rd party Control Panel items exist or eliminating them doesn’t help, then move on to the next step.

Clean Boot Windows

Explorer loads modules added by 3rd party programs, through shell extensions or DLL injections. Disable all the 3rd party modules from loading with Explorer, following the instructions in Clean Boot guide. Using this method, all 3rd party shell extensions, Services, and Startup Programs are disabled and a clean instance of Explorer shell loads.

If the problem doesn’t occur in a clean boot state, the next job is to find out which one of the disabled items contributed to the crash. You may need to restart Windows multiple times to test.

For detailed information, see Clean Boot Troubleshooting Using Autoruns. If the problem still occurs in a clean boot state, move on to the next step.

Create a New User Account

Create a new user account to test if the problem occurs in the new profile. Take sufficient time to test (at least 15-30 minutes or so) with the newly created profile, especially if the original issue is an “intermittent” one. If everything works fine in the new user profile, then the issue may be caused by corrupt cache files (icon, thumbnail, Quick access, etc.) in the original user profile.

Clear the Cache

Do some cleanup work in your original profile:

Update your Drivers

Check for updated drivers for your hardware, especially your video card. If you’re using custom scaling, try reverting back to the default scaling level to test. An issue was reported in Windows 10 where Explorer crashed repeatedly when scaling was set to 175% or higher, in certain configurations.

Advanced Troubleshooting Options

If all else fails, here are your options (in no particular order):

  1. Run Process Monitor, start a trace, reproduce the problem and save it to a .PML log file. Zip it and send it to a friend who can help. Check the Process Monitortutorials.
  2. Run a Thorough Scan for Malware. Start with Malwarebytes anti-malware and Junkware Removal Tool. If you find anything suspicious, or the tool can’t remove an infestation, register with a reputed Malware removal forum and seek expert advice.
  3. Post your issue in a Windows forum mentioning in detail what exactly you’ve tried earlier. If someone can help with debugging your Explorer crash dump, the root cause may be determined easily.
  4. Consider resetting Windows, or perform a repair installation. Be sure to backup your data first, whatever repair method you may use to reinstall the Operating System.

How many of you are using Internet Explorer 11 on your PC? Do you know how to repair IE browser when it crashes in Windows 10?В
I’m now having this issue that the browser keeps crashing when I tried to open it again and again. Internet Explorer reinstallation cannot even solve this problem.
What can I do? Help!

When Internet Explorer crashes, freezes or stops responding in your PC, don’t worry. This article will provide you 5 effective methods to help you effectively fix Internet Explorer not working, crashing issue and just follow to repair IE browser in Windows 10/8/7 with ease now.

Method 1. Run Internet Explorer Performance troubleshooterВ

1. Press Windows key on the keyboard > Type: troubleshooting and select the topmost search result.
2. Click View all > Select Internet Explorer Performance > Advanced > В Apply repairs automatically.
3. Follow the onscreen instructions and wait for the process to complete.
Then you can check whether the crashed IE browser can work or not.

Method 2. Scan and repair bad sectorsВ

Option 1. Repair bad sectors with partition manager software
EaseUS partition manager software allows you to effectively repair bad sectors in Windows system that stops IE from working:

В Windows 10 is supported

Step 1: Open EaseUS Partition Master on your computer. Then locate the disk, right-click the partition you want to check, and choose “Check File System”.

How to troubleshoot internet explorer crashes

Step 2:В In the Check File System window, keep the “Try to fix errors if found” option selected and click “Start”.

How to troubleshoot internet explorer crashes

Step 3:В The software will begin checking your partition file system on your disk. When it has completed, click “Finish”.

How to troubleshoot internet explorer crashes

Option 2. Run SFC command to repair corrupted system files to make IE work

1. Right-click Start > Select Command Prompt (Admin);
2. Type:sfc /scannow and hit Enter.

Method 3. Disable Add-ons in Internet Explorer

1. Run Internet Explorer > Click Manage Add-ons on Tool menu;
2. Click the name of add-on and click Disable to disable all add-ons and close the Internet Explorer;
3. Restart IE browser to see if the problem has been fixed or not;
If not, continue below steps:
4. Click Manage Add-ons in Internet Explorer tool menu > Click and disable one add-on at a time;
5. Restart the Internet Explorer to check if the problem has been fixed;
6. Next time, enable the previously disabled add-on and disable another different add-on till IE browser crashing problem gets fixed.

Method 4. Reset Internet Explorer to default settings

1. Open Internet Explorer > Tool > Click Internet Options to open Internet Options box;
2. Go to Advanced > Click Reset to open Reset Internet Explorer Settings dialog;
3. Click Reset and wait for the system to change IE browser to default settings.
4. Close the dialog and restart Internet Explorer browser to apply all changes.

Method 5. Update Internet Explorer to the latest version

When Internet Explorer is outdated, you may not be able to continue using it to search wanted answers online. Therefore, update Internet Explorer to the latest version can also repair and fix IE browser crashing, not responding or freezing issue in your IE browser:

For Windows 10/8 users:
1. Open Start by pressing Windows key > Type: check for updates and press Enter.
2. On Windows Update or Update status screen> Click Check for updates to look for available updates for Internet Explorer.

For Windows 7 users:
1. Click on Start to open Start menu > Type: windows update and hit Enter.
2. On Windows Update screen, click Check for updates to find the available update for IE browser by then.

Original Title – Internet explorer 9

I have recently done a full restore on my laptop. I have installed the updates required, and installed the latest version of IE9 for my system, Vista.

Now when I open internet explorer it crashes with the message that problems with this webpage has caused it to shut down. the webpage is either a Microsoft one or I have tried www.bbc.co.uk as I know this is a clean page.

any help would be appreciated.

I don’t know which update may have caused this to happen there was so many of them

Replies (2) 

Please answer this question to get more clarity on this issue.

– Have you performed a complete scan on the computer?

This issue might occur if some system files associated with Internet Explorer is not working as expected.

Sorry to know that you are facing this issue. Let us follow these methods and check if this helps.

Method 1.

You may boot the computer in Safe Mode and check if the issue persists. Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. The words “Safe Mode” appear in the corners of the display to identify which Windows mode you are using.

If the issue does not occur in Safe Mode, then you may boot the computer in a clean boot state and check if this helps. When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the application or program. These programs may include antivirus and system utility programs. When you perform a clean startup procedure, you prevent these programs from starting automatically.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7, Windows 8 : http://support.microsoft.com/kb/929135

Note: After you have finished troubleshooting, follow steps under “How to reset the computer to start as usual after troubleshooting with clean boot” in the article to boot to normal startup.

Method 2.

You may perform a full computer virus scan on the computer to ensure that the computer is free from virus.

Safety Scanner Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate virus if any.

Reply with the status of the issue and we will be glad to offer our assistance.

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Please run a scan with Malwarebytes and let us know if it picks up anything.

Step 2: Run Disk Clean-up to delete files that aren’t needed in your system anymore.

Step 3: Run the FixIT to make Internet Explorer fast, stable and safe.

Step 4: Reset Internet Explorer back to it’s default settings to fix most problems.

Step 5: Open Internet Explorer in safe mode and see if its still occurring.

If the above steps don’t work, you can try the following:

Uninstall Then Re-install Internet Explorer

  1. Close all programs.
  2. Click Start, and then click Control Panel.
  3. Click Programs, and then click Turn Windows features on or off.
  4. In the list of Windows features, click to clear the Internet Explorer 11 box.
  5. Click Yes when you are prompted.
  6. Click OK. Internet Explorer 11 will now be uninstalled. The system will restart after the installation.

Re-install Internet Explorer After Uninstall

  1. Close all programs.
  2. Click Start, and then click Control Panel.
  3. Click Programs, and then click Turn Windows features on or off.
  4. In the list of Windows features, check the Internet Explorer 11 box.
  5. Click OK, and then wait for system to restart.

Note: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer.

Replies (9) 

Are you facing this problem with other programs?

Open start and search for Internet options and open it and under Advanced tab, click reset and see whether problem persist?

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In Internet options, click on Programs and Manage Add-ons and disable all add-ons and try again.

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Open Control Panel and under Turn Windows Features on or off, find Internet Explorer and uncheck it.

You may need to restart your PC.

Then visit same location and recheck it.

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Open Control Panel and under Turn Windows Features on or off, find Internet Explorer and uncheck it.

You may need to restart your PC.

Then visit same location and recheck it.

Tried that and it didn’t help with the problem.

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That’s how I fixed it.

-Reset IE settings to default
-Disabled Add-ins
-Cleared temp files
-Installed Malwarbyte anti-virus and removed threats
-Removed unknown software
-Restarted PC
-Removed Malwarebyte
-IE is working properly with no issue

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How to troubleshoot internet explorer crashes

Download and try Outbyte PC Repair right now to see what it can do for your Windows.

Developed for Windows 10 (8, 7, Vista, XP)

Windows 10 comes with a default web browser in the form of Microsoft Edge. But we understand that there are Internet Explorer loyalists out there who are using this Windows OS. They still likely use Internet Explorer 11 for their internet browsing activities.

Packed as it may be with new features and a potentially improved experience, IE 11 is far from perfect. According to user reports, it can sometimes trigger crashing or freezing. It’s not surprising anymore if IE 11 suddenly closes or hangs on your Windows 10 computer, with some users reporting it crashing on Windows 10 1809 update.

Let this article help you navigate this annoying issue and help you when Internet Explorer 11 keeps crashing on Windows 10.

The crashing or freezing issue can occur for different reasons. One is if your machine’s graphics aren’t responding fast enough, making the browser stop responding halfway through its performance or simply close unexpectedly. Another is if you have installed add-ons that are incompatible with the new browser, whether you’re on Windows 10 or Windows 8.

Here is a rundown of possible solutions to the IE 11 crashing problem, whether due to your graphics, incompatible add-ons, or another root cause. Work your way down the list to see which one appropriately solves the irksome crashing.

Using Software Rendering Mode

Here are the steps to follow for this graphics-related workaround:

  1. Open IE 11.
  2. Go to the Tools menu, which you can find in the upper corner.
  3. Click the Internet Options feature in the Tools menu.
  4. Click the Advanced tab located in the upper side of Internet Options.
  5. Next, click Settings.
  6. Plant a check mark on Use software rendering instead of GPU rendering, found in the Acceleration graphics topic.
  7. Click OK, located in the lower side of the window.
  8. Restart your computer and see if the browser issue has been solved.

If this solves the issue, note than you have to upgrade your graphics driver to the latest version that sits well with your Windows 10 computer. This will fix the issue with an outdated Internet Explorer 11 or an unsupported system graphics driver.

Checking Those Add-ons

Now, you can pinpoint if add-ons are causing the problem by following these steps:

  1. Press and hold the Windows + R keys.
  2. In the Run dialog box, type in iexplore.exe –extoff.
  3. Press Enter on your keyboard to launch IE 11 without the add-ons you have installed.
  4. If your browser is now working properly, then it’s likely that one of your add-ons is causing the problem.
  5. If this is the case, open your add-ons by going to the Tools menu and clicking Manage Add-ons.
  6. Turn off every add-on present under the Toolbars and Extensions category. Restart the browser to see if the problem is still there.
  7. Once you find the problematic add-on, uninstall it.

Resetting IE 11

Resetting all Internet Explorer 11 settings can sometimes resolve the crashing issue. Here is the procedure:

  1. Open IE 11.
  2. In the upper corner of the window, click Tools.
  3. Click Internet Options.
  4. Next, hit the Advanced tab situated in the upper side of the window.
  5. Click Reset.
  6. Click Reset again, this time in the new window that opens.
  7. Wait for the browser to reset to its default settings.
  8. Restart IE 11.
  9. Restart your computer and see if the crash issue persists.

Updating or Reinstalling the Browser

Sometimes, all it takes to properly tackle the IE 11 crashing or freezing problem is to update the browser itself. Do this with the following instructions:

  1. Press and hold the Windows + C keys.
  2. Once the Charms bar is open, click Settings.
  3. Click Change PC Settings.
  4. In Windows Update, click the Check now button. Allow Internet Explorer 11 to check for any available updates.
  5. Once it’s done, close the browser and reboot your computer.

Consequently, you may opt to reinstall Internet Explorer 11. This is a sound move if the options above didn’t work to make the browser work properly. Reinstall IE 11 by following these steps:

  1. Press and hold the Windows + S keys.
  2. In the search box, type in Windows features.
  3. Afterwards, click Turn Windows features on or off.
  4. In the window that opens, untick the box next to Internet Explorer 11.
  5. Click OK in the lower side of the screen.
  6. Restart your machine to complete the uninstallation.
  7. Go back and check again the box located next to Internet Explorer 11. Restart your computer, so that it will automatically reinstall the browser in your system.

Scanning for the Presence of Malware

Have you considered that malware could be the force behind Internet Explorer 11 crashing on Windows 10 1809 or another update version? Run a complete virus or malware scan using your trusted antivirus program. Allow it to work and wipe out any unwanted programs from your system. Once its mission is done, restart your machine to see if the problem continues.

Get into the habit not just of running a virus scan but also optimizing your computer’s performance. Find and fix potential speed and stability problems on your device by using a trusted PC repair tool. It can safely and effectively diagnose your Windows system, clean out junk files, improve speed, and restore stability to make errors and crashes a thing of the past.

Summary

Several users have complained online that Internet Explorer 11 keeps crashing on Windows 10. This can take place due to your computer’s graphics, incompatible add-ons, or another pesky issue that’s going on. Try one of the various solutions we presented above to troubleshoot this issue. Hopefully they can solve IE 11’s slow performance and freezing problems.

It’s also important to consider switching to another browser if the issue won’t let up. Microsoft still offers IE 11 on Windows 10, 8.1 and 7 devices, but there are other browsers you can choose from. There’s Google Chrome, Mozilla Firefox, and others that specialize in either privacy or suitability to older computers. Choose the one that best fits your needs and browsing preferences. Let our list of 35 alternative web browsers assist you in your search.

Let us know in the comments section if any of the workarounds above solved the issue!

A serious pain in the neck with no official fix

The Windows 7 AppCrash iexplore.exe error is a serious pain in the neck. It is an error message that randomly occurs at different times that forces you to restart Windows explorer.

In turn, any programs that you have open must also restart, meaning loss of data (unless you have an autosave feature enabled). Unfortunately, Microsoft has not yet released an official patch or fix for this problem. Fortunately, there are a couple of things that you can do which will more than likely fix the error.

The easiest and simplest way to stop Internet Explorer Appcrash errors is to use a different browser. Internet Explorer does not have the best reputation for reliability and security.

If you don’t have a problem using a different browser, then give this solution a go. Mozilla Firefox, Apple’s Safari, and Google Chrome are three highly popular browser choices that you may be interested in.

How to troubleshoot internet explorer crashes

You should also set your new browser as the default browser. This step is very important as it also adjusts the way Windows treats Internet links. By setting a browser such as Firefox as your default browser, rather than Internet Explorer, Windows 7 will react differently when performing certain tasks.

Each browser has a somewhat different method of setting itself as default browser. Most of the time, it’ll just ask you when you first open the browser. If not, the option will be located in the settings for that specific browser. For example, to set Firefox as your default browser, simply use the path Tools > Options > Advanced > Check Now.

How to troubleshoot internet explorer crashes

Fix AppCrash for IE

If you still want to use Internet Explorer, you can still use this fix, just be sure that you have a different browser set as your default. From there, just launch Internet Explorer as you normally would when you want to use the Internet.

The next option you have is to reset your Internet settings. Sometimes, Internet settings get changed by applications or by accident. This can cause problems with Internet Explorer. To reset your Internet settings, start by opening up the Control Panel (Start – Control Panel).

From the Control Panel, click the icon labeled Internet Options. Under the Security tab of Internet Options, click the Reset all zones to default level button. Under the Privacy tab, click the Default button. If that doesn’t work, you may have to do a full reset of IE.

How to troubleshoot internet explorer crashes

Click on the Advanced tab and then click on the Reset button at the bottom.

How to troubleshoot internet explorer crashes

When you are done, click the OK button in the Internet Options box to close it.

Next, you need to ensure that Internet Explorer is running the latest version. From Internet Explorer, click the Tools menu options and select Windows Update. If you don’t see the Tools menu, press the ALT key on your keyboard.

How to troubleshoot internet explorer crashes

Online videos are one of the top causes of browser crashing. This is due to several reasons which involve online videos and browser rendering and capabilities. Make sure that you are up-to-date on all of your browser add-ons, particularly your video add-ons.

If you use Adobe Flash Player, Shockwave, etc, be sure that you are running the latest version. If not, make sure it is disabled. You can get the latest version of Adobe Flash Player here. You should also try adjusting all of your browser add-ons. It could be just one simple add-on that is causing Internet Explorer to crash. Just click on Manage add-ons under the Tools menu.

How to troubleshoot internet explorer crashes

More than likely, one of the above solutions will stop the Appcrash iexplore.exe error from happening. However, because Microsoft has not officially released a patch or fix for the problem, there is still a chance that you will receive iexplorer.exe errors from time to time. Be sure to always stay up to date with your software as new fixes are always being released. Enjoy!

Founder of Help Desk Geek and managing editor. He began blogging in 2007 and quit his job in 2010 to blog full-time. He has over 15 years of industry experience in IT and holds several technical certifications. Read Aseem’s Full Bio

Internet Explorer 11 is a pretty stable browser and runs very well on Windows. But there maybe be times when you may find that, for some unknown reasons, your Internet Explorer freezes, crashes or frequently hangs in Windows 10/8/7 – or that it does not load or start at all. You may even see a Internet Explorer has stopped working message.

Internet Explorer Freezes Or Crashes

Here are some troubleshooting steps you may want to try if you find that your Internet Explorer freezes or crashes frequently:

1] To begin with, clear Internet Explorer Cache via it Settings or by using Disk Cleanup Tool or run CCleaner. Next, run your antivirus software to check for malware infections. Run sfc /scannow and at the end, reboot if asked for. This will replace corrupted system files if any. Finally, Open IE, click Tools > Internet Options > Security > Reset all Zones to Default level, and see if it helps.

How to troubleshoot internet explorer crashes

2] If still, you find your IE giving problems, close it and run IE (No Add-ons). This opens up the browser without loading any add-ons, toolbars or plug-ins. If it works fine, then it is obviously one of your add-ons that may be causing problems. Use the Manage Add-ons tool, and disable each one after the other to find out which one is causing the problem.

How to troubleshoot internet explorer crashes

Try to narrow down and identify the offending add-on and then disable or remove it completely.

3] In Internet Options, go to Advanced Tab and click on Reset tab. Restart IE. The Reset Internet Explorer option deletes all temporary files disables any add-ons, plug-ins, toolbars, and resets all changed settings to default. Although this is a quick-fix, you will have to re-install the add-ons.

How to troubleshoot internet explorer crashes

4] Use Software Rendering instead of GPU Rendering and see if stops the crashes. You will find the setting under Internet Options > Advanced tab.

How to troubleshoot internet explorer crashes

5] You may want to read this article on how to Repair Internet Explorer and see if something helps you.

6] You can also see if the Internet Explorer Troubleshooter Fix It helps in resolving your problems. It fixes issues like IE freezes, running slow, security issues, etc. –>

7] However if you find that the problem persists, you may have to make a few changes in the Registry. Do back up your registry and create a System Restore Point, before making any changes.

Run regedit and navigate to the following key:

Right-click in the right side and select New.

Create a New DWORD value called “MaxConnectionsPerServer

Double-click “MaxConnectionsPerServer” and give the value as “10

Create another new DWORD with the name “MaxConnectionsPer1_0Server

Double-click it and give the value as “10“.

Save and Exit from the registry.

Additionally, also see if the following registry subkey is enabled:

If it is absent, no issues. But if it is present and of its DWORD value is set at 1, change this value to 0, Click OK and Exit.

9] If you are facing other specific problems with Internet Explorer, you may see these posts:

I hope something helps you!

Fix Freezes or Crashes with these resources from The Windows Club:

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Internet browser crashes cause annoyance and frustration, especially when they happen repeatedly and you don’t know the reason why. When your business relies on the Internet, browser crashes interrupt you and slow down your work day. Google, Mozilla and Microsoft recommend several troubleshooting tips that can help you determine the cause of your Internet browser crashes.

Update Your Browser

Mozilla, Google and Microsoft regularly release updates for the Firefox, Chrome and Internet Explorer browsers. These updates fix problems and improve browser stability and security. To update Internet Explorer, click “Safety” and “Windows Update.” When Chrome finds an update, a wrench icon appears in the toolbar. Click it, then click “Update Google Chrome.” Firefox checks for updates automatically, so you only need to click “OK” when prompted to install the update, then restart the browser.

Disable Add-Ons

Add-ons enhance your online experience, but incompatible add-ons can cause your browser to crash. If you use many add-ons, it is difficult to tell which one is causing problems. Running your browser in safe mode temporarily disables all add-ons. If your browser does not crash while in safe mode, at least one of your add-ons is causing the problem. Disable them one at a time to find the conflicting add-on. To enter Firefox Safe Mode, click “Help” and “Start with Add-ons Disabled. “. For Internet Explorer, click “Start | All Programs | Accessories | System Tools | Internet Explorer (No Add-Ons).” For Chrome, click the wrench icon on the toolbar, then click “New incognito window.”

Check for Malware

If disabling add-ons and updating your browser does not correct the problem, your computer may be infected with malware such as spyware or a virus. Malware can cause your browser to crash randomly or when you visit certain websites. Some malware redirects your Internet searches or even takes complete control over your browser. Microsoft recommends that you use the Microsoft Security Scanner to search for malware on your computer. One tool may not find all infections, however, so consider running a second program, such as Avira, Panda, Norton or Malwarebytes.

Reset Settings

Your browser settings may cause crashes, freezes and other problems. If other troubleshooting procedures do not work, reset the browser to its default state. Resetting browser settings does not delete your bookmarked websites, browsing history, stored passwords or feeds. To reset Firefox, click “Help,” “Troubleshooting Information” and “Reset Firefox.” Reset Internet Explorer by clicking “Tools,” “Internet Options” and “Advanced.” Click “Reset” twice, then click “Close” and “OK.” To reset Chrome, click the wrench icon, then click “Options,” “Under the Hood” and “Reset to defaults.”

Windows 10 begins 2020 hoping to turn a page on a bug-ridden 2019. Problems ranged from frustrating to limiting, chaotic to simply bizarre and Microsoft was even hit by a whistle-blower exposing the reasons for the increase in instability. But now 2020 is off to a rocky start as well. 01/28 Update below

How to troubleshoot internet explorer crashes

Windows 10 updates continue to cause problems

Picked up by the ever-reliable Windows Latest, Microsoft’s Windows 10 November update is causing significant problems by breaking core elements of File Explorer. These include file search, file transfers and being, as one user described, “generally all around terrible”. Windows Latest notes these bugs are “widely reported”.

For its part, Microsoft has committed to investigate the issue, though Microsoft senior program manager Brandon LeBlanc has riled some affected users after tweeting “We will look into this but since it’s not a pressing issue, we may not get traction until after the holidays.”

“It’s a very pressing issue, affecting everyone,” replied one disgruntled user.

01/28 it has taken time but Microsoft has now issued a Windows 10 1909 cumulative update which fixes a number of bugs which have may File Explorer usable. Bleeping Computer confirms the primary fix is for the search field and it also restores the ability to right click and paste in it as well. Unfortunately, File Explorer bugs do still exist with some reports that it needs to be clicked twice before text can be entered and more. So there’s still work to be done here.

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Gordon’s Top Microsoft Daily Deals:

  • Xbox One S 1TB All-Digital Edition – (typically $249.99) – Amazon: $173 / Best Buy: $149.99 / Walmart: $159(includes 3 games)
  • Xbox One X 1TB bundles (typically $499) – Amazon: $364.95 / B&H: $499 / Microsoft: $449 (+ free 2nd controller)
  • Xbox One Wireless Controller – (typically $59.99) – Amazon: Offers from $32.99 / Target: $46.49 / Walmart: $46.88
  • XBOX VIDEO GAME SALE – up to $30 off titles like FIFA 20, Gears 5 ($60 to $35), Call of Duty: Modern Warfare ($60 to $38), Marvel’s Spiderman ($40 to $19), Red Dead Redemption 2 ($60 to $39), Star Wars Jedi: Fallen Order ($60 to $45) and more – Amazon / Best Buy / Costco (members only) / Target / Walmart

Windows Latest notes that a patch has been pushed to beta testers running Microsoft’s upcoming Windows 10 20H1 release in Windows Insider program but a fix for everyone else may not appear until late January or even early February.

01/05 Update: BleepingComputer points out that release notes for Windows 10 Insider build 19536 released in December contains further File Explorer fixes. As the site explains: “It is not known when Microsoft will push the fixes out to Windows 10 1909, but hopefully, they will be properly tested in the Insider builds before being pushed out to release versions.”

What did the Windows 10 November update deliver? Here are the highlights:

  • Quickly creating an event directly from the Calendar flyout on the Taskbar.
  • Better managing notifications, including a new button at the top of the Action Center and the ability to sort notifications by most recently shown.
  • Integrating OneDrive content online with traditional indexed results in the File Explorer search box.
  • The navigation pane on the Start menu now expands when you hover over it with your mouse to better inform where clicking goes.
  • Using your voice to activate third-party digital assistants from the Lock screen.

Handy, for sure but there’s nothing here worth risking the functionality of File Explorer. So if you have put off the November update this long, you would be wise to keep stalling.

Microsoft has promised to make fundamental changes to Windows 10 updates but, for an operating system approaching one billion users worldwide, the fruits from this need to arrive sooner rather than later.