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How to use your iphone while on a phone call

Craig Lloyd is a smarthome expert with nearly ten years of professional writing experience. His work has been published by iFixit, Lifehacker, Digital Trends, Slashgear, and GottaBeMobile. Read more.

How to use your iphone while on a phone call

So you’ve decided you need to record a phone call. Maybe you’re performing a delicate sting operation…or maybe you just want to make sure you’re getting the best customer service possible. Whatever your reasons, things are a little difficult on an iPhone.

Is Recording Calls Legal?

Before you start recording phone calls, it’s important to know that—depending on where you live—recording phone calls without consent can be illegal. In the US, different states have different laws regarding this.

Some states require that both parties consent to the phone call being recorded, while other states only require that one person consents (and that one person can be you). In that case, as long as you’re okay with recording a phone call, the other person doesn’t have to know about it all; that’s perfectly legal if the law allows it.

For more info, you can check out the Digital Media Law Project, which has a ton of info about the legality of recording phone calls and conversations.

The Problem with Recording Calls on iPhone

How to use your iphone while on a phone call

Unlike Android, where recording phone calls is pretty easy, iOS has a lot of restrictions. In this particular case, third-party apps cannot gain access to the Phone app and the microphone at the same time, which makes recording phone calls a much trickier task, especially when there’s also no easy way to do it natively.

There are iPhone apps that can record phone calls, but they use workarounds that can be cumbersome. We’ll take a look at Google Voice and an app called TapeACall, both of which come with their own unique pros and cons.

How to Record Phone Calls with Google Voice

If you’re looking for a free method to use, give Google Voice a try. It’s easy to use, but has one major caveat: it can only record incoming calls, not calls you make.

If you’re not a Google Voice user, you can set up a Google Voice account for free and claim your own phone number that’s separate from your main number. You can also port over an old phone number that you own over to Google Voice. This alone makes the service worth using.

Also, you don’t absolutely need the Google Voice app downloaded onto your iPhone, but it does make things a bit easier when you go to record phone calls using the service.

Before you get started, you’ll need to enable the recording feature in Google Voice. To do this, go to voice.google.com on your computer and click on the “More” button on the left-hand side of the screen. In the app, tap on the menu button up in the top-left corner.

How to use your iphone while on a phone call

Next, select “Settings”.

How to use your iphone while on a phone call

Scroll down until you see “Incoming Call Options”. Hit the toggle switch to the right to enable it. You’re all set to record!

How to use your iphone while on a phone call

When you receive a call, answer it and then press “4” on the keypad. An announcement will be made to the other person that you’re recording the call. (So no, you can’t record the call secretly.)

Once you hang up, the recording will end and it will be saved to your Google Voice account where you can play it back anytime.

How to Record Calls with TapeACall

If Google Voice’s shortcomings are deal breakers for you, you have a few other options. The best call recording app is probably TapeACall, which comes in a Lite and Pro version. The Lite version is pretty much useless (only lets you listen to the first 60 seconds of a recorded call), so the Pro version is worth grabbing.

For $9.99 per year, you get unlimited recording capabilities with TapeACall Pro, which is pretty nice, but the hoops you have to jump through to get it up and running can be annoying. It relies on three-way calling, which your carrier has to support—some smaller carriers don’t. During any call, you open up the app and hit record. The app then puts the call on hold and dials their recording line. After that, you tap on “Merge Calls” to create a three-way call between you, the person you’re chatting with, and TapeACall’s recording line.

How to use your iphone while on a phone call

Things are a bit easier if you’re dialing an outgoing call, though. You can open up the app first and hit record. The app will dial the recording line and will begin recording as soon as it answers. From there, you just tap on “Add Call” and call the person you want to record. Then just press “Merge Calls” when the person answers; no need to put them on hold.

The app works, but it’s not really ideal, especially if you’re on the line with someone important; putting them on hold can be a little unprofessional.

Plus, most of these third-party apps cost at least something. Some apps will charge only a one-time fee and others will charge per minute. And of course, there’s the privacy concern. These apps record your phone calls, which undoubtedly raises some eyebrows, even if the company promises it doesn’t listen to them.

If you want to get rid of the costs and privacy concerns, you can use your voicemail to record a call. It’s essentially the same workaround as TapeACall, so it’s still pretty annoying. It also may not work depending on what carrier you have (sometimes it asks for your voicemail password and will just go through your voicemail messages, instead of recording a voicemail).

All you have to do is tap on “Add Call” during a phone call and then dial your own number. It will automatically go to voicemail. From there, tap on “Merge Calls” and you’re good to go. After you hang up, the recorded call will appear in the Voicemail section of your iPhone’s Phone app.

The Easiest, Most Versatile Method: Just Use Speakerphone and a Recorder

How to use your iphone while on a phone call

At the end of the day, the best and most simple method for recording calls on the iPhone is doing it the old-fashioned way: Speakerphone and a recorder of some kind.

During a call, just enable the speakerphone and then begin recording with an external device, even if it’s just your computer using the webcam—you won’t need the video portion, but it’ll record the audio of the entire phone call from both parties. You can even use the Voice Memos app on an iPad if you have one.

Plus, the recording is stored locally on your own device, so it’s privacy-friendly. And best of all, it’s free and dead-easy to do with no workarounds or loopholes to deal with.

Switching to another app while you’re on a call is easy, and it’s just as easy to get back to your call.

How to use your iphone while on a phone call

When you’re on the phone with someone, you can still use other apps. Let’s say you’re talking to a friend who needs another mutual friend’s number. You can stay on the phone with them while you visit your contacts to find the information. It’s a simple tip but one that will be forever useful. Here’s how to use another app while on a phone call with the iPhone.

* This post is part of iPhone Life‘s Tip of the Day newsletter. Sign Up. *

Using another app during a call won’t end your call, and you can easily return to it. Better yet, if it’s a video FaceTime call, you can do Picture in Picture so you can still see the video of the person you’re talking to.

Make a call. Once you’re on the phone, swipe up from the bottom of your screen (iPhone X and later) or press your Home button (iPhone 8 and earlier).

How to use your iphone while on a phone call

From your Home screen, select an app.

How to use your iphone while on a phone call

When you’re done, tap the green bar at the top of your screen to return to the phone call.

Last updated on February 28, 2021 By Stacey Butler 1 Comment

Some users have reported a problem where they are unable to use their iPhones keypad (also called dial pad) to punch in numbers while they are on a phone call. This can be a serious problem when trying to make a call that requires entering information and selecting menu options. This issue seems to affect users’ ability to enter numbers for phone prompts for many different phone numbers, and so appears to be a general problem for the affected users. This issue has affected people using different cell services.

One user reports being able to use the keypad while on a phone call only if the phone is not on speaker, but if the phone is on speaker – the way many people will dial a number they know will require making multiple menu selections before being put on hold – they cannot input menu selections using the keypad. At least one user reports that after trying to enter from the keypad, the call will fail.

Problems like this have been seen before. There are posts in Apple’s discussions dating back to 2014 from an iPhone 5 user running iOS 8.

How to Fix

We first explain about the two keypads you can find on your iPhone, then give some general tips to try and resolve the problem, and finally list a few alternative options that have worked for some users.

The Two Keypads

As a few users who have experienced this problem have realized, there are two iPhone keypads. While you are in an active call, there is an option to select the keypad from the call screen.

How to use your iphone while on a phone call

Which opens up a keypad with a black background. This is the keypad that is actually “active” and the one you need to use while on a phone call.

How to use your iphone while on a phone call

The other keypad is the one you would see when using the phone’s keypad to make a call. It has a white background.

How to use your iphone while on a phone call

You access this keypad by tapping on the phone icon from your Home Screen. You can see that even though there is an active call – the time of day is in green in the upper-left corner of the screen – this keypad doesn’t have a red phone image but a green one. Numbers typed into this keypad during a phone call will not be transmitted as DTMF tones, in other words, your menu choices won’t be transmitted.

Restart your iPhone

iPhone X, 11 or 12

  1. Press and hold the volume down button and the side button until the power off slider appears.

How to use your iphone while on a phone call

  1. Drag the slider, Wait for 30 seconds.
  2. Press and hold the side button until you see the Apple logo.

iPhone SE (2nd gen), 8, 7, or 6

  1. Press and hold the side button until the power off slider appears.

How to use your iphone while on a phone call

  1. Drag the slider, Wait for 30 seconds.
  2. Press and hold the side button until you see the Apple logo.

iPhone SE (1st gen), 5 or earlier

  1. Press and hold the top button until the power off slider appears.

How to use your iphone while on a phone call

  1. Drag the slider, Wait for 30 seconds.
  2. Press and hold the top button until you see the Apple logo.

Update to the Latest iOS

Keeping your iPhone updated is important. Often people will find that an update has fixed an issue they are having. Go to Settings > General > Software Update. Install any available updates.

Force Restart

iPhone 12, 11, X, 8 or iPhone SE (2nd gen)

  1. Press and release the volume up button, then immediately press and hold the volume down button.
  2. While holding the volume down button, press and hold the side button.
  3. When the Apple logo appears, release both buttons.

iPhone 7

  1. Press and hold both the volume down button and the Sleep/Wake side button.
  2. When the Apple logo appears, release both buttons.

iPhone 6 or iPhone SE (1st gen)

  1. Press and hold both the Sleep/Wake (top or side) button and the Home button.
  2. When the Apple logo appears, release both buttons.

Other Things to Try

These suggestions are things that some users who have experienced this problem have said worked for them.

Turn Off VPN

Go to Settings > General > VPN to find your VPN settings.

Muting/Turning Off Speaker

Some users have said that pressing mute allows them to make the number selection. Press mute again after making the selection. Other users have said that they can’t use the keypad while using the speaker for audio and that they were able to use the keypad if they turned off the speaker – so that the audio came through iPhone’s normal phone speaker.

Reset Network Settings

Be warned that this resets your Wi-Fi networks and passwords, cell settings, VPN and APN settings. To reset network settings, go to Settings > General > Reset > Reset Network Settings.

Reinstall Apps and Data

A user who said he had this issue on multiple previous iPhones as well claimed that reinstalling all apps and data from scratch worked to resolve the issue. It may be a pain to reinstall all your apps and re-enter all your settings. If you would like to try this:

  1. Make a backup first. Make sure your important files, photos and data are saved to either your computer or iCloud. You can use your backup in case the solution does not work for you.
  2. Go to Settings > General > Reset > Erase All Content and Settings. Enter your passcode or Apple ID if requested and confirm the Erase.
  3. You can restore your iCloud files and re-download your apps from the App Store.

Apple Support

If your problem hasn’t been solved by following any of the above steps, you may contact Apple Support for more assistance.

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Filed Under: Not working? Tagged With: iPhone

Comments

Ironically, anytime you contact Apple Store/Customer Service/Support by phone, you encounter an intricate menu system that requires either specific phrases and/or DTMF responses, making the request for assistance extraordinarily complex (by design?) The DTMF problems which have plagued iPhones for years obviously have not managed to rise to any appreciable priority. Whenever I need to contact a number which I know uses these prompts, I can use an old battery-operated DTMF acoustic device from the 1960’s, and avoid my “iPhone 11 – IOS 14.2” deficiency.

Jan 9, 2020

How to use your iphone while on a phone call

Rev › Blog › Productivity › How to Record a Conversation on an iPhone

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How to use your iphone while on a phone call

Whether you’re recording the voice of a loved one or conducting an interview, it’s easy to record phone conversations these days. In the past, recording phone calls required specialized equipment and adapters, but these days, it only takes a simple tap on your iPhone. Whether you’re a tech pro or one of the not-so-tech-savvy types, we’re here to walk you through how to record conversations on iPhone.

Why Record Phone Conversations?

The need to record phone conversations runs the gamut, including everything from business meetings to personal calls. Perhaps you want legal documentation conversation that took place, or maybe you hate taking meeting notes. iPhone users are at a disadvantage because Apple doesn’t include a native phone recording app on their devices. A clunky solution for iPhone users is to put a call on speakerphone and use a digital voice recorder to record the conversation or meeting. But, this route would likely strain your ears and force you to play the recording many times to decipher words.

You can save yourself the frustration by using a call recorder app to keep track of important conversations. Call recorder apps, like the Rev Call Recorder, make it easy to record both incoming and outgoing calls. With the Rev app, you create high-quality recordings of your calls, making transcriptions a breeze.

How to Record Phone Conversations on iPhones

It’s important to note that recording phone calls with iPhones differs from Androids. Apple doesn’t allow third-party software access to the microphone while the phone app is in use. Because of this, call recorder apps use a recording line. When you record a conversation on an iPhone, you call into a recording line for the app.

Once the call connects, you merge your party call into the recording line. In essence, you’re creating a three-way call to enable recording capabilities. Don’t worry, it’s much simpler than it sounds and we’ll walk you through it.

Step 1: Know the Law

Before you begin dialing, brush up on recording laws in your state so that you won’t be breaking the law when you hit the record button. Some states only require one-party consent to record, which means you can be the consenting party on the call. But, some states need both parties to consent. Check out our handy call recording law reference guide if you’re unsure of your state’s regulations.

Step 2: Download a Call Recorder App

To record your iPhone conversations, you’ll need a call recording app, such as Rev Call Recorder. You have a long list of call recording app options to choose from, but all apps are not created equal. We’re a little biased here, so we recommend Rev’s free call recorder, which offers unlimited call recordings, unlimited storage, and the ability to transcribe phone calls to text.

Once you’ve downloaded your call recording app, take a moment to verify your phone number and register the app. With your account established, you’re ready to record incoming and outgoing phone calls.

Step 3: Record Outgoing Calls

To record phone conversations when you’re initiating the call, tap on your recording app to open and begin. If you’re using Rev to record, you’ll follow these steps:

1. Once the app is open, tap on “Start Recorded Call”

2. Tap the “Outgoing Call” option

3. Enter the phone number you wish to call

3. Follow the prompt to call Rev’s recorder

4. Tap “Add Call” to dial the phone number of your call recipient

5. Once your call connects, tap “Merge Calls” to merge the call with the recorder and begin your recording

6. To stop recording, end the call normally

Step 3a: Record Incoming Calls

Sometimes you need to record a call on the turn of a dime. Not to worry, most call recording apps provide the option to record incoming calls. When you use the Rev app, you’ll follow these steps:

  • Accept your incoming call
  • Open the Rev app
  • Tap the “Start Recorded Call” option
  • Tap on the “Incoming Call” option
  • Call Rev’s recorder when prompted
  • Once that call connects, tap “Merge Calls” to start recording
  • To stop recording, end the call normally

Your call recording is available moments after you hang up. You’ll see the recording listed under “Recordings” in the app. When you tap on your recording, you’ll see several options. You can play, share or export the recording, or use Rev’s top-rated transcription services. Tap on the ellipses at the right of the recording and select the “Rename” option to keep your calls organized. You may also choose to trim the recording or delete it under these menu options.

How to Record an In-Person Conversation on iPhone

To record an in-person conversation on iPhone, the Rev Voice Recorder app’s got you covered. Rev Voice Recorder creates high-quality recordings of conversations, perfect for transcribing. Perhaps you’re video conferencing, or in a conference room on speakerphone. Whatever the case may be, you’re set with your iPhone and the Rev Voice Recorder app.

You need to capture the best audio for the most accurate meeting transcription. Position your microphone four-to-six inches away from the audio speaker or person. If you’re too close or too distant from the microphone, sounds will distort. Poor audio results in recordings that are difficult to decipher.

Now that you know how to record a conversation on iPhone, you’re ready to get organized! With Rev’s free recording apps, you can record and store phone conversations. And when you rename your recording files, all your conversations are organized. Need a transcription? Rev makes it easy to request a copy from your saved recording. Ready? Set? Record!

I am still new with the iPhone. I made a phone call where I had to press a series of numbers to complete a prescription order. Sometimes the numbers I pressed were announced, other times I think the screen went dim. I never got it to work. My typing mode is where I lift a finger, then it is entered. What’s the secret?
Thanks

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Comments

Press 0.

Submitted by david s on Tuesday, December 20, 2016

Yeah, pressing the numbers while on a call can be a bit tricky. You can do one of these.

Wear a headset. I find that VO speaking the numbers is a bit louder when you’re wearing a headset. Also, if you wear a headset, it will be a bit easier to enter the numbers since your hands are free to type in the number.

If you don’t want to wear a headset, try swiping left or right to find the numbers instead of direct type/touch. While you’re waiting for the other party to answer, find number 5 and be ready to swipe left or right as needed.

IF all else fails, do what I do. Press 0 and speak with a rep.

BTW, does your pharmacy or plan have an app? Most do now days and it will make things a bit easier.

HTH and good luck.

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This Solution Works For Me

Submitted by Roxann Pollard on Tuesday, December 20, 2016

Another way to press numbers while on a call is to touch the screen, without lifting the finger. Drag your finger until you find the number and then lift up your finger. Repeat as needed.

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Keypad

Submitted by DPinWI on Tuesday, December 20, 2016

Occasionally, You may not have the keypad available while on a call. There will however be a button on the screen to enable it.

So, if the problem is that you don’t find the numbers, look for a keypad button, double tap it, and you will then have the keypad, and can proceed as others have already instructed.

How to use your iphone while on a phone call

Though the wireless AirPods have taken over the arena by storm, this does not make the wired Apple EarPods obsolete. They are still excellent for music, calls, etc. Whether you have one with the 3.5mm headphone jack or the Lightning connector helps to know how to utilize them like a pro. In this guide, let me show you 15 tips and tricks to get the best of your iPhone headphones while using them for calls, Siri, music, and more.

Ways to Use iPhone Headphones like a Pro

The buttons on the EarPods remote control can be used for several actions. Here are the best ones categorized under suitable headings. Note that most of the actions below can also be performed using any reputable, MFi certified earphone with remote.

How to use your iphone while on a phone call

Music

1. Play or Pause: Press the center button of the headphone remote control. This will pause the playing song and vice versa. It works with any media app with audio output like Music, Spotify, Podcasts, Video, YouTube, VLC, Safari, etc.

2. Volume Up and Volume Down: Press the (+) and () buttons to perform this job. This works system-wide for any app.

3. Skip to the next song: Quickly double press the center button to play the next song. The Podcast app lets you customize this action. For this, open the Settings app → Podcasts → under EXTERNAL CONTROLS choose between Next/Previous or Skip Forward/Back. Note: If the current podcast has chapters, it will go to the next chapter instead of ‘Playing Next.’

4. Restart the current song from the beginning or Go back to the previous song: Quickly triple press the center button to play the current song from its beginning. Next, if you again quickly triple press the center button (I guess within 5 seconds), you will switch to the song playing before the current one.

5. Fast-forward: Double press and hold to fast forward the song, podcast, etc.

6. Rewind: Triple press and hold to rewind the media. This is the opposite of the above tip.

Calls

7. Pick up an incoming call: Press the center button once.

8. End the ongoing call: Press the center button once to end the current ongoing call.

9. Reject an incoming call: When your iPhone gets the call notification, press and keep holding the center button until you hear two beeps. The call will be rejected (and sent to the Voicemail, if applicable).

10. Put the current call on Hold: Suppose you are talking to someone, and you get another call. In this situation, if you press the center button once, the current call will go on hold, and the new incoming call will be answered.

11. Switch between calls: Suppose you are on multiple calls at once. In such a scenario, press the center remote button to put the current call on hold and switch to the next call.

12. End one of the multiple calls: Suppose you are on multiple active calls. If you press and hold the center button, it will end the current call, and you will automatically switch to the next call.

Siri

13. Summon Siri: Press and hold the center button to call the Assistant.

14. Close Siri: Single press the center button to get out of the Siri screen.

Camera

15. Use wired headphones as Camera remote: When you are inside the Camera app, press either the Volume Up (+) or Volume Down (-) button of the connected wired iPhone headphones. This will click the picture or start the video recording or panorama. To stop video recording, press either the (+) or (-) button.

Signing Off!

This is how you can use the buttons on your wired earphones to perform several actions. Now, it is worth noting that you can do most of these, even with an iPad or iPod touch. Finally, you can also enjoy some controls like play, pause, etc. on Mac while using iPhone EarPods in QuickTime Player, Music app, etc.

How to use your iphone while on a phone call

Are you jealous of your iPad-user friends who can FaceTime and browse their Instagram feeds at the same time? Now, you don’t have to. You can now FaceTime while using other apps on iPhone. If you think that’s interesting, then read on.

iOS 14 brings in new changes to the iPhone. One of them is the new picture-in-picture mode. If the feature does not sound that exciting for you, then how about multitasking? Yes, you can now have a FaceTime call while opening other apps on your iPhone without pausing the call. You can now check on your friends’ Facebook posts while on a FaceTime video call. Now that’s convenient! The next sections will guide you on how to FaceTime while using other apps on iPhone.

Use Other Apps While on FaceTime on iPhone

The picture-in-picture mode used to be only available for iPad models. For years, only iPad users can multitask while on FaceTime. The reasoning behind this is mainly due to the iPad’s screen size. Apple thought that only the iPad has enough screen space to use two apps at a time conveniently. Luckily for iPhone users, Apple has changed its mind and included the picture-in-picture mode in the iOS 14 update.

iPhone Models Supported

Since the picture-in-picture mode is only available on iOS 14, only devices that support iOS 14 can multitask. Only iPhone 6S and later models support iOS 14 while both iPhone SE1 and SE2 can run the said OS version. If you are using the said devices but have not updated to iOS 14 yet, then it’s time that you consider doing the update. As a guide, you can check our article on how to update your iPhone’s operating system.

FaceTime While Using Other Apps on iPhone

Now that you have your iPhone updated to iOS 14, follow the steps below to FaceTime while using other apps on iPhone:

1. Open your FaceTime app and initiate a call. You can also ask someone to call you on FaceTime.
How to use your iphone while on a phone call
2. While on a FaceTime call, go to your Home Screen. If your iPhone has a Home button, press the Home button to go back to the Home screen. If your iPhone does not have a Home button, swipe up from the bottom of the screen to get to the Home screen.
How to use your iphone while on a phone call
3. The FaceTime screen gets minimized. You can then open a new app and use the app while the FaceTime call is ongoing.
How to use your iphone while on a phone call
You just learned how to FaceTime while using other apps on iPhone.

What You Can Do to a Minimized Screen

With the screen minimized, you can:

  • Reposition the minimized screen to your desired screen location by doing a drag-and-drop action.
  • Swipe the minimized screen off if you want to get it off the screen while retaining the video.
  • Change the screen size by doing a pinch-zoom gesture.
  • Control playback option (pause, play, back, forward) in case you are watching a video file.

iPhone Apps that Support Picture-in-Picture

Apple integrated the Picture-in-Picture feature in their apps such as FaceTime, iTunes, Apple TV, Safari, and podcasts. Some third-party already support the feature. The most notable apps are Netflix, Disney+, Twitch, and Hulu. Other apps should follow as third-party developers have the option to add the feature to their apps.

Frequently Asked Questions

Q: Does Picture-in-Picture supports the Youtube app?
A: Google has removed the Picture-in-Picture app for non-premium YouTube users. Only premium YouTube users can use the feature. However, you can open YouTube in Safari and use the PiP feature of Safari to use other apps while viewing YouTube at the same time.

Q: Is the Picture-in-Picture available on my iPhone 6?
A: Unfortunately, iPhone 6 and older devices do not run on iOS 14. Since the Picture-in-Picture mode is only available for iOS 14 and later versions, you cannot use the feature.

You just learned how to FaceTime while using other apps on iPhone. What do you think of this feature? What changes or improvements do you want to see on the iPhone’s Picture-in-Picture mode? We’d love to hear your thoughts in the comments section.

Do you think this article is helpful? Then, you may want to check out these related articles:

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Why i cannot access anything while in a phone call even the cellular option has boice and data selected

iPhone 6

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We want your phone working properly. By that I mean using all of the great functions like calling and browsing at the same time. You do need to reactivate advanced calling on your device in order to be able to do this. You will need to go to: Settings> Cellular>Enable LTE>Voice and Data. Make sure there is a check next to this category. Restart the device and test it out. Keep us updated.
NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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  • how can i receive text messages while on a phone c.
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how can i receive text messages while on a phone call

iPhone 6s

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When you are on a call, do you see LTE in the upper left notification area. If not, then you are not on HD Voice, something is not set up right.

On your phone, in Settings / Cellular / Cellular Data Options – do you have Enable LTE set to Voice and Data?

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Which iPhone do you have?

With iPhone 5S and before, you should be able to receive regular text messages even while on a call, but any multimedia message or iMessage sent will not be recieved during a call unless you are on wifi also. You can try turning off iMessages so your text messages come in as regular text messages.

iPhone 6 and later, if you have HD Voice and the LTE Voice and Data setting on in your phone, then you can get text, iMessages, and multimedia messages while on a phone call while in an LTE area.

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Nicole, we will help get you back to texting and talking. You should be able to send and receive text while on the phone. Can you provide us with more information about the issue? When did it start?

For one on one assistance Please send us a private message by visiting our Facebook page or sending us a DM to [email protected] on Twitter. This way we can further assist you.

RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ‘Correct Answer’ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!