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Sony fixes crashing ps4s here’s how to fix yours

Sony fixes crashing ps4s here’s how to fix yours

Here’s one way to prevent crashes on your shiny new PS5.

If your experience with the PlayStation 5 is anything like mine, it’s been a bit of a mixed bag.

That started with pre-orders, which were a monumental headache for just about everyone involved that wasn’t a reseller/scalper/scumbag.

Even on launch day, actually getting your hands on a PS5 wasn’t an easy task thanks to the COVID-19 pandemic and the various measures put in place to keep everyone safe.

Since you had to order the console online and then pick it up in-store, scalpers once again had a technological advantage, using bots to scoop up as many units as possible.

Dirty rotten scoundrels.

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In any case, once you did finally get your grubby little mitts on a PlayStation 5, boot it up, update it and the DualSense controllers and start downloading games you may have gotten lucky and simply had a perfectly bug-free experience there on out.

Or, if you’re in the same boat as yours truly, you may have experienced a whole cavalcade of bugs and issues. I wrote about several of my ongoing issues with the PS5 right here.

One of the most annoying problems I had with my PS5 has to do with Rest Mode. In this mode, your PS5 will go to sleep after a certain amount of time (which you can customize) thereby saving power, cutting down your electric bill and helping to stave off climate change all at once.

The problem? Saving a few bucks on your electric bill is just not worth the headache and potential loss of data that Rest Mode can cause. Here’s what’s happened to me several times since I got my PS5.

I’ll be playing a game, having a fine time, and then I’ll go make lunch or go write a post about the problems with next-gen consoles or a review of Fear The Walking Dead and the next thing I know the PS5 has gone into Rest Mode.

No big deal, right?

Credit: Unknown Source

When I go to start up the PS5 again, pressing the PS button on the DualSense does . . . nothing. Nothing at all. I have to go over to the console and manually turn it on from the front power button.

When it does finally boot up, it gives me an error message telling me that the console was shut off incorrectly (as though I’d unplugged the thing mid-game) and has to rebuild the database. So far, this hasn’t resulted in any corrupted data or lost save games, but this kind of crash is bad because it can do just that. In worst case scenarios, your console could be bricked. There’s a reason you’re not supposed to shut off your PS5 that way, after all. But here it is, simply going into Rest Mode and crashing.

Others I’ve spoken with have had Rest Mode kick in during the middle of a game, which is even worse than what I’ve experienced. Either way, Rest Mode is a problem PS5 owners need to be aware of.

The solution—or at least the temporary solution until Sony fixes this—is simply to turn off Rest Mode. Here’s how.

First off, head to the upper right corner of the home screen on your PS5 and click the Settings icon. Once inside Settings, go to System:

The PlayStation 5 launch has its teething problems, and here’s how to fix all of the PS5 issues we know about so far

Sony fixes crashing ps4s here’s how to fix yours

By Jacob Heayes Last updated 2020-11-24T11:14:12Z

The PS5 and Xbox Series X are here at last, but both consoles are running into launch issues. If your PS5 is misbehaving, we’ve found the fixes for all of the known PS5 issues so far.

We’ve heard reports bugs, crashes, and other malfunctions that have had users mystified, and while some of the Xbox Series X problems could be solved by just not blowing vape smoke into your console, the list of PS5 problems aren’t that simple to address.

That doesn’t mean they can’t be fixed though! Sony has already released the first stability update, which should help smooth things over, and for everything else, we’ve found the solutions below from all over the internet.

Download queue bug

This PS5 download queue bug is preventing some users from modifying downloads or even starting games altogether. As IGN initially discovered, sometimes games with download errors disappear from the download queue whilst the PlayStation Store insists the user does not own the title they’re trying to install, preventing access to the game.

How to fix it

Bad news: the only known fix is a full factory reset, wiping your system data. It’s certainly an inconvenience, but cloud save support thankfully negates worrying about lost progress.

In terms of what causes the bug, that’s still an unknown. One Reddit user claims they’ve run into the error when installing a game with insufficient storage space. However, IGN reported a whole host of potential triggers from Godfall, Demon’s Souls, and even the Disney+ app that caused the bug without a full SSD.

Rest Mode crashes

PS4 users will be well aware of the Rest Mode functionality that quickly resumes suspended software while consuming significantly less power. The PS5 equivalent however appears to be causing frustrating hard crashes and database rebuilds. On ResetEra, users claim that Spider-Man Remastered and PS4 games running off an external hard drive are common culprits for crashes, if left running in rest mode.

Meanwhile, members of the games press have taken to Twitter reporting that crashes can also occur in Godfall and Demon’s Souls whilst the database rebuild issue, in very rare cases, has permanently bricked systems.

How to fix it

The best fix for this one is either to quit software before switching to rest mode or turn off the feature entirely. Insomniac community director James Stevenson also stated that a fix is coming soon in the case of Spider-Man.

PS5 playing PS4 versions of cross-gen games

When you pick up your shiny new PS5, you ideally want to be playing the best PS5 games, right? You don’t want to discover you’re playing old PS4 versions of games, but Reddit users have noticed that this is exactly what has been happening in some cases.

Cross-gen titles including Call of Duty: Black Ops Cold War with different PS4 and PS5 versions both being installed on the console. The PS5 will then default to the older PS4 game when pressing the Play button, rather than the PS5 version.

How to fix it

As Activision Support clarified, this can be quickly fixed by clicking the three dots next to Play and selecting the PS5 file. This can also be combined with the download queue bug if attempting to install the correct version, in which case a factory reset is still the only known fix.

Coil whine

If your console is emitting a strange sound, don’t panic! What was assumed to be coil whine was actually discovered to be a sticky label inside inside the fan case that had come loose. So before you pack up your PS5 to return it, we recommend trying this fix first.

Disc games uninstalling

After installing games from discs, users are reporting that they seem to be uninstalling themselves. If the disc is ejected immediately after being installed, it’s likely that this is going to occur.

While we expect this to be addressed in a future patch, a Reddit user has found a workaround that involves disconnecting the console from the internet, inserting the disc for installation, booting up the game in offline mode, and creating a save file.

When you reconnect it to the internet, your problems should be resolved.

Ultimately, both consoles are having their share of launch niggles, but hopefully Microsoft and Sony will be quick to roll out patches to address hardware stability.

The PS5 launches in remaining regions tomorrow, but if you don’t manage to nab one, don’t panic! Sony’s Jim Ryan says more PS5s will be on the way both before and after Christmas; things aren’t looking so good for the new Xbox, with Phil Spencer warning of shortages that could last until 2021.

We’re expecting some retailers to hold back stock for their Black Friday deals – although don’t expect any discounted hardware just yet. Having any stock at all is the main draw for stores right now, so be sure to visit the likes of Amazon, Walmart, Best Buy in the coming weeks.

Sony fixes crashing ps4s here’s how to fix yours

Many PS5 users have been experiencing and reporting a staggering amount of PS5 crashes, both small issues that restart the application being used and bigger crashes that entirely shut down the system. While my experience with the PS5 has been largely positive so far, the crashes are starting to get out of hand, and Sony needs to get out ahead of these PS5 crashing issues.

Earlier today I woke my PS5 up to install the PS5 version of Destiny 2, but instead, I spent my morning dealing with repeated PS5 crashes, hard crashes that entirely shut down the system and required system repair. I couldn’t even use my console at all before it shut down again. This happened three times before someone on Twitter suggested these might be connected to my external hard drive. Disconnecting the drive (loaded up with over 3 TB of PS4 games) resolved the issue for the moment, eliminating the constant crashes and letting me finally install Destiny 2 PS5 on my SSD.

The issue is exacerbated by a black screen that comes up after repairing the external hard drive. To bypass this screen, I needed to manually push the power button on the console to put the PS5 into rest mode, and then wake it back up again. While I’ve had these problems come up a few times before, today’s issues sent my PS5 into a pattern of crashes, powering off the console entirely just a few seconds after booting it up each time. I was honestly panicked, thinking my console was bricked into a crash loop, before discovering that the external hard drive was apparently causing the problem.

Sony fixes crashing ps4s here’s how to fix yours

I haven’t done enough testing since leaving the hard drive disconnected to ascertain if there are any additional crashing issues, though anecdotal reports seem to indicate that there are still issues with games crashing even without an external drive. I’ve also had previous unrelated software issues where PS5 games I’m playing will just close out with an error, though they don’t entirely power down my console.

Perhaps most frustrating is Sony’s relative silence on the matter, despite many people telling me that they are scared to even plug in an external drive until there’s a definitive fix from Sony. A few system software updates have been issued, but none have specific fixes outside of the usual “system software stability” jargon that means nothing to most users.

The other concern this presents is defeating the benefits of PS4 backwards compatibility on the PS5. To avoid crashing issues, I’m leaving my external drive unplugged for now, but this also leaves me in the predicament of my entire PS4 backlog being unavailable on my PS5. The tiny SSD storage is already full up with PS5 games (and I’ve even had to delete a few to make room for others, despite not being finished with them), so I’m left not being able to play things like today’s Marvel’s Avengers update, adding Kate Bishop, because it’s on my external hard drive.

PS5 Crashing Issues Need to Be Addressed

Sony needs to address two primary issues with the PS5 soon:

First, Sony needs to acknowledge the myriad crashing issues that people are having and provide at least a general timeline for a fix. One of the things I was most excited about on PS5 was the ability to just plug and play an external drive loaded with my old PS4 games. To have this capability be the cause of major crashing issues takes away a major feature of the PS5 that eased the transition from last generation.

Second, we need to hear about the timeline for enabling PS5 SSD storage expansion, as well as what SSDs are compatible. For now, Sony has simply said that compatibility will come in a future update, but we don’t know if that’s within the next few weeks or the next few months. That’s only 667.2 GB of usable internal storage right now, and when you add the issues presented by external hard drives for PS4 games, that tiny size really becomes a huge issue. While Jim Ryan says that Sony is apparently “not hearing” any of the complaints about limited SSD storage, even the creator of Super Smash Bros. says the SSD storage space is a problem.

Sony fixes crashing ps4s here’s how to fix yours

There might be an interim solution that could help at least solve some of the issues, which is rebuilding the database. A database rebuild tends to be a default solution to many console issues, effectively remapping and reorganizing the files on the system. This fix doesn’t require a full factory reset of the console, but users have also reported still experiencing problems after rebuilding the database. I haven’t tried this yet, but honestly, I don’t know if I feel comfortable reconnecting the external drive to even try this fix.

While I’ve had frustrating crashes in the past, today was the first time I was truly sent into a panic thinking there might be something severely wrong with my PS5 as it went into a repeated hard crash loop. The fact that it won’t even stay powered on while connected to an external drive presents an enormous issue that I want Sony to address sooner rather than later. I’m fine with launch day woes. I can handle some of the road bumps of being an early adopter. But concerns about the console becoming unusable and an entire feature of the PS5 causing this issue are more than simple concerns, ones that I cannot weather without saying something.

By Brittany Vincent 04 December 2020

Running into PS5 troubles? Here’s a list of all the big issues the new console is facing and how you can fix them

Sony fixes crashing ps4s here’s how to fix yours

The PS5 is finally out in the wild after launching in November. And it’s proven to be an astonishing console with a killer game lineup of games, from Astro’s Playroom to Marvel’s Spider-Man: Miles Morales. But for some unlucky buyers, the PS5 has also been a source of frustration — and not just because it’s hard to find the PS5 in stock.

Rather, some users have run into problems with their PS5s following the system’s debut. Reports of PS5 issues include crashes, software issues, a frustrating whine, and even systems being bricked. While it’s difficult to gauge just how widespread the problems are, anyone who spends $499 on a new console expects it to arrive free of issues.

So that you can get a sense of what problems some PS5 owners are running into, we’ve collected the various PS5 errors, bugs, and issues that you should be aware of, along with whether Sony has issued a fix. (Sony has patched a handful of problems with some update software, but many of them still remain.)

Here’s a rundown of the biggest PlayStation 5 problems and what fixes are available.

PS5 latest system updates

November 25, 2020 system update: Sony pushed through a new system update for PS5 that resolves a litany of issues users had been reporting, including the “Queued for Download” problem that kept many from being able to access the games they had purchased or redeemed via code on the PlayStation Store.

According to Sony’s patch notes, the Nov. 25 update is meant to improve system performance as well as resolve an issue where disc versions of games were sometimes being deleted. The update also resolves an issue that prevented the PS5 wireless controller from charging while in rest mode when connected to the PS5’s front USB Type-A port via the USB cable included with the console.

Unresolved PS5 issues

PlayStation Network connectivity issues: Users have reported problems connecting to the PlayStation Network at random in addition to downloading games from the service. It’s unlikely to be an issue localized to the PS5 most of the time, but when it comes to downloading updates for the new console, some users have reported problems across social media that they’ve had issues getting online when receiving their new systems.

There is no definite fix in place for this PS5 problem at the moment.

Transferring data from PS4 to PS5 via USB or LAN: When you first pick up your PS5, it can be tempting to want to connect straight to your PS4 to get everything moved over to your new system in one fell swoop. You can do this by connecting your PS4 via USB or LAN to PS5, just as the system prompts you when you turn it on.

However, users have been experiencing system crashes, errors, and additional problems when attempting this. There’s no firmware update to resolve the issue just yet, so you might want to just hold off on the whole thing for now.

Rest mode crashes console: Though the PS5’s rest mode is hardly a new feature, it’s been giving users fits as of late. Rest mode will suspend your game, keeping the game up to date while you’re away from your system. Some players have experienced crashing and critical errors when attempting to use rest mode resulting in last-ditch database rebuilding. In some cases, the console has even bricked.

There is no current fix from Sony for this particular issue, but you can always turn off rest mode in the interim to ensure you can’t encounter these problems. Simply go to the Settings menu, find System Settings, then choose Power Saving. Choose Set Time Until PS5 Enters Rest Mode and the select Don’t Put in Rest Mode. Your console should be safe from these frustrations, at least.

External hard drive corruption: Sony has long paraded the use of external hard drives as one of the PS5’s most useful features. You can store your PS4 games there if you’d like, and you have plenty of extra space in addition to what the system came with. However, users are reporting problems with transferring data from their PS4 system over to PS5 with an external hard drive. Some are seeing corrupted data following the transfer process, while others have lost data previously available on the hard drive.

There isn’t currently a resolution from Sony just yet, so it’s best to avoid using external storage at the moment.

Error code CE-108262-9: Users who routinely experience system crashes, failures, and error code CE-108262-9 may be seeing system deterioration and faulty hardware that will necessitate a call to tech support.

CE-108262-9 is not the type of error code to wait for a firmware fix for. If you see this error over and over again (or even just a few times), consider contacting PlayStation support for a potential resolution. There is currently no known fix for this error code.

Resolved PS5 issues

Queued for Download errors: Sometimes, when the PS5 attempts to download games from the PlayStation Store, you’ll be met with a Queued for Download message, but your content won’t begin downloading. This can occur when grabbing both PS5 and PS4 titles from the service.

As of the most recent system update, this problem appears to have been fixed, eliminating the need to perform a factory reset or system rebuild. Luckily, it no longer seems to be plaguing PS5 owners.

Well, the hype still hasn’t completely died yet, has it? Undoubtedly, Cyberpunk 2077 is simply a far cry from the masterpiece CD Projekt Red wanted you to think it was. That said, the game is still terrific, and one of the best RPGs in years. It boasts unparalleled visuals, replete with a great implementation of raytracing.

However, all of this comes at a cost. Cyberpunk 2077 simply doesn’t run well, no matter what you play it on. The game makes even high-end PCs, with RTX 3090s, struggle to hit 60 FPS at 4K. That’s right, even the most powerful consumer GPU (though not Nvidia’s most powerful GPU ever) can’t handle this game.

On consoles like the Xbox One and PS4, the game suffers even more. You simply cannot play this game smoothly, without severe bugs. At launch, the confusing Day 0 and Day 1 patch timings did little to smooth things over. The internet is currently rife with ridiculously bad screenshots of Cyberpunk 2077 on PS4 and Xbox One.

Players on all consoles except the Xbox Series X and PS5 (which still don’t have native versions of this game) report extremely blurry textures, low framerates and frequent crashes.

On PC, Xbox One and PS4 versions of Cyberpunk 2077 players report occasional crashes

Let’s face it: Cyberpunk 2077 is poorly optimized wherever it is. That isn’t necessarily CD Projekt Red’s fault, since they had to contend with the ongoing COVID-19 pandemic and frequent delays. However, the game has one foot in next-gen consoles like the Xbox Series X and PS5 versions, and another in Xbox One and PS4. That may explain its messy performance on previous-gen consoles.

One of the biggest issues is Cyberpunk 2077 crashes on PS4. Xbox One owners may also face the same crashes, but currently, online reports of the former outnumber them. The game also crashes sometimes on PC, but Cyberpunk crashing happens primarily on the PS4. Several theories may explain this, including issues with Sony’s hardware. Regardless, we have taken the liberty of compiling several fixes for Cyberpunk 2077 crashes on PS4. Feel free to add any additional workarounds that you found helpful!

1) For PS4, and Xbox One, try reinstalling Cyberpunk 2077

Sometimes the simplest fixes lead to the best outcomes. It becomes evidently clear that the age-old method of “try turning it off and on again” bears some merit. In the case of Cyberpunk 2077 PS4 and Xbox One crashes, the rule may help. What happens at times with installed games is the accumulation of bugs or corrupted data. While you may not know of any such issues in your downloaded/installed AAA title, these errors may cause save file deletion or constant crashes. They may even lead to server/multiplayer connectivity issues in some cases.

There really isn’t any reliable way of clearing such errors out of your storage, without deleting your game. It might seem like a huge sacrifice given the large file size, but this method may iron out any persistent failures or crashes in Cyberpunk 2077 PS4 version. Trust us, you’ll definitely thank us later when your game finally runs without the constant threat of crashing ever minute. The game certainly is at its most enjoyable when running uninterrupted.

2) For PC, try updating your drivers

Depending on if you use an AMD or Nvidia GPU, you’ll know the importance of game drivers. These downloads of software optimize and stabilize your game. If you play on an Nvidia GPU, for instance, you can check the GeForce Experience app for the latest drivers.

Sony fixes crashing ps4s here’s how to fix yours

Therefore, we advise all gamers to routinely check and install the latest ones, as these can prevent Cyberpunk 2077 PC crashes.

3) On PS4 and Xbox One, rebuild your game database, and restore game licenses

Sometimes, as errors accumulate on console games, you can experience severe performance issues. Heavy, intensive games like Cyberpunk 2077 require an ideal allocation of system memory and resources. Bugs in the stored codex, or in the game’s files may lead to a number of issues. In an immersive, replayable game like this one, an unexpected save file deletion or crash can really ruin your experience. Luckily, what you can do is verify and rebuild the game’s database. This will root out any hidden bugs and ensure that your next experience is less faulty.

On PS4, you can do this by turning off your system (without the standby rest mode). Then, hold the power button until you hear two distinct beeps, indicating the launch of ‘safe mode’. From here, you can view and navigate several system settings, including the Rebuild Database option. This process won’t take very long, and it helps reorganize data in your hard drive, eliminating bugs and boosting performance.

To restore your games’ licenses, go to the Settings page. Then, go to Account Management, which should display your PSN profile information. From here, find the Restore Licenses tab, and select it. While this fix primarily helps with transferred games, sometimes the system flags your own games. This can lead to unintended errors in the game’s files, which can cause crashes. Restoring licenses may help prevent that in the future.

4) For PC, try looking for new Windows updates

The biggest issue with gaming on a PC is the infinite sources of errors and bugs from all the different software. While you’d think this just refers to malware from the internet, sometimes the biggest culprit is Windows itself. Microsoft occasionally releases buggy and glitch-ridden updates to Windows 10, and these may seriously hinder your gaming. Because these updates come so frequently, it takes a while before PC gamers notice the affect it has on their game’s crashing.

If you suspect your PC has a faulty Windows update, don’t worry. Microsoft usually catches these quickly, and subsequently replaces them in the next update. Alternatively, you can navigate to Windows settings and rollback to a previous version. Don’t worry, this won’t affect your installed game, but it can possibly end the Cyberpunk 2077 PC crashes.

5) Wait for CD Projekt Red to release an official patch

At the end of the day, we need to realize that the heart of the issue is the game itself. It just simply isn’t built very stably and contains many bugs. While the above fixes may help prevent Cyberpunk 2077 crashes, the best thing to do is wait for the developers to clean up the mess. CD Projekt Red has already acknowledged the subpar performance and issues on consoles, and they’ll probably address them soon. After all, their magnum opus, the Witcher 3: Wild Hunt was fixed the same way. Hopefully, patches for Cyberpunk 2077 PS4, Xbox One, and PC are imminent.

Stay tuned for the latest on Cyberpunk 2077!

By Sherry | Follow | Last Updated December 02, 2020

Summary :

Sony fixes crashing ps4s here’s how to fix yours

It could be really annoying if your PS4 screen goes black randomly. The reasons for this issue are various, but don’t worry. MiniTool offers 3 solutions to PS4 black screen in this post. You can try them one by one to solve your problem.

Quick Navigation :

  • Solution 1: Restart Your PS4 Completely
  • Solution 2: Disable HDCP
  • Solution 3: Change Resolution in Safe Mode
  • User Comments

Some PlayStation 4 users report that the PS4 screen goes black randomly. It comes sometimes when they turn on the console. The console is running well but they can see nothing on the screen. Sometimes, they encounter PS4 black screen only when they try opening specific applications.

If you are facing the same problem, you can fix it with the solutions listed below.

Solution 1: Restart Your PS4 Completely

You can solve many problems on your PS4 simply by restarting it. When you encounter PS4 black screen of death, the first thing you should try is restarting your PS4 completely.

Step 1: Press and hold the power button until you hear the second beep from the console (for about 7 seconds) to turn off the console completely.

Step 2: Unplug the power cable from the console and wait for at least 30 seconds.

Step 3: Plug the power cable back and then turn on your PS4.

Then you can continue your game and check if PS4 black screen still exists.

Sony fixes crashing ps4s here’s how to fix yours

Do you often play PS4 game? Have you ever encountered some problems? This post will show you four frequently encountered problems and responding fixes.

Solution 2: Disable HDCP

HDCP refers to High-bandwidth Digital Content Protection, which is a protection technology designed to prevent the digital content from being pirated. It is often used with digital video standards like DisplayPort, DVI, HDMI and so on.

However, if your monitor isn’t compatible with HDCP, your PS4 won’t output any video or audio, which leads to PS4 black screen.

If you encounter PS4 black screen, you can try disabling HDCP on your PS4.

You just need to go to Settings and select System. Then find the option Enable HDCP and uncheck it.

Now you can check if the problem has been solved.

Sony fixes crashing ps4s here’s how to fix yours

A great many PS4 users are bothered by the PS4 blue light of death problem. Read this post, you will get 4 effective troubleshooting methods to fix it.

Solution 3: Change Resolution in Safe Mode

Changing Resolution in Safe Mode is another effective way to help you get rid of PS4 black screen of death. Safe Mode is present in almost every console or computer to enable the user to perform advanced diagnostics and help in upgrading firmware, resetting databases etc.

Here are the detailed steps.

Step 1: Turn off your PS4.

Step 2: Press and hold the power button until you hear two beeps.

Step 3: Connect your PS4 controller to the console with a USB cable. Then press the PS button on the controller to boot your PS4 in Safe Mode.

Step 4: Select Change Resolution and choose OK to confirm the operation.

Step 5: Then PS4 will restart. After it is restarted, you can select the video output resolution.

Once you change the resolution, PS4 black screen should be removed.

If there is still something wrong with your PS4, you need to check if the HDMI port is working properly. Here are some tips for you:

  • If you suspect that the port may be damaged, you need to get the port checked by a technician.
  • If your PS4 is still under warranty, go to find the vendor of your device or Sony’s customer service to have your console repaired or replaced.

Sony fixes crashing ps4s here’s how to fix yours

Some users don’t know how to exit this mode after fixing the PS4 problems. If you are also one of them, you can read the post from which you will know 4 ways.

ABOUT THE AUTHOR

Sony fixes crashing ps4s here’s how to fix yours

Position: Columnist

Sherry has been a staff editor of MiniTool for a year. She has received rigorous training about computer and digital data in company. Her articles focus on solutions to various problems that many Windows users might encounter and she is excellent at disk partitioning.

She has a wide range of hobbies, including listening to music, playing video games, roller skating, reading, and so on. By the way, she is patient and serious.

The PlayStation 4 disc read and eject issues are one of the common problems the users often experience. A major characteristic of this problem is when the PS4 ejects a disc by itself during gameplay or when a Blu-ray disc is inserted. Here are a few additional symptoms that may be exhibited by the PS4 in relation to the disc read and eject problem.

  • The system unexpectedly ejects the game disc or Blu-ray and refuses to accept any more disks
  • When playing a game, it shows “No Disc Inserted” or “Unrecognized” disc
  • The console shows a blank screen when a disc is inserted into the drive.
  • The PlayStation 4 cannot eject an inserted disc.

In this guide, there a few solutions, ranging from software fixes to hardware fixes, to help you fix your disc drive problems. You have to find which issue might be specific to you and then apply the method accordingly.

Method 1: Performing a System Update

  1. Get a USB Flash Drive with at least 400 MB free space. Format the flash drive and then create a folder named PS4 with a subfolder named UPDATE.
  2. Download the latest PS4 update from here and copy it to the UPDATE folder on your flash drive.
  3. Fully shut down the console by pressing the power button for at least 7 seconds, and then slot the USB drive into one of the PS4’s USB ports.
  4. Hold the power button for at least 7 seconds to boot into Safe Mode.
  5. Plugin your DualShock 4 controller and then press the PS button to continue
  6. In Safe Mode, select the third option, which is “Update System Software”Sony fixes crashing ps4s here’s how to fix yours
  7. Choose Update from USB Storage Device” and then follow the directions with from there.

Sony fixes crashing ps4s here’s how to fix yours

You can also choose to download the update directly from the internet by selecting the third option.

Method 2: Manually Eject the Disc

  1. Turn off the system by pressing the power button for at least 7 seconds.
  2. Remove the power cable and any other cables attached to the PS4 unit.
  3. Turn the system over and turn it around so that the PS Logo is facing away from you.
  4. Remove the sticky cap from the manual eject hole right above the PS Logo.Sony fixes crashing ps4s here’s how to fix yours
  5. Insert a long Philips screwdriver into the manual eject hole and turn it anti-clockwise in several turns to release the disk. There’s a plastic layer which you will need to push through to remove the screen.Sony fixes crashing ps4s here’s how to fix yours
  6. Insert the cables back into the system and power it on to make sure everything is functioning properly.

Pro Tip: If you are using another variant of PlayStation 4, visit here for specific instructions for your device.

Method 3: Checking the Disc

A faulty disc definitely means the system cannot recognize it. Ensure proper care is taken of discs to prevent them from damaging. Here are a few tips.

  • Clean your disc with a microfiber cloth to ensure there for no fingerprint smudges or scratches.
  • If your disc is BattleField 4, or other games are known to cause this problem, try another one.
  • Discontinue using the disc that has obvious signs of physical damage.

Method 4: Restarting the System

This is a classic fix for any device with problems. Restarting the PS4 system is likely to solve the disc read/eject problem.

  1. Press the power button until you hear two beeps indicating it is completely off.
  2. Take off the power cable for a few seconds and plug it back in.
  3. Turn on the power button and try using a disc on the system.

If you are still facing issues after applying any of these three methods, you can try to reset your device, visit the Sony Service Center or contact your retailer for help.

The PlayStation 5 launch has its teething problems, and here’s how to fix all of the PS5 issues we know about so far

Sony fixes crashing ps4s here’s how to fix yours

By Jacob Heayes Last updated 2020-11-24T11:14:12Z

The PS5 and Xbox Series X are here at last, but both consoles are running into launch issues. If your PS5 is misbehaving, we’ve found the fixes for all of the known PS5 issues so far.

We’ve heard reports bugs, crashes, and other malfunctions that have had users mystified, and while some of the Xbox Series X problems could be solved by just not blowing vape smoke into your console, the list of PS5 problems aren’t that simple to address.

That doesn’t mean they can’t be fixed though! Sony has already released the first stability update, which should help smooth things over, and for everything else, we’ve found the solutions below from all over the internet.

Download queue bug

This PS5 download queue bug is preventing some users from modifying downloads or even starting games altogether. As IGN initially discovered, sometimes games with download errors disappear from the download queue whilst the PlayStation Store insists the user does not own the title they’re trying to install, preventing access to the game.

How to fix it

Bad news: the only known fix is a full factory reset, wiping your system data. It’s certainly an inconvenience, but cloud save support thankfully negates worrying about lost progress.

In terms of what causes the bug, that’s still an unknown. One Reddit user claims they’ve run into the error when installing a game with insufficient storage space. However, IGN reported a whole host of potential triggers from Godfall, Demon’s Souls, and even the Disney+ app that caused the bug without a full SSD.

Rest Mode crashes

PS4 users will be well aware of the Rest Mode functionality that quickly resumes suspended software while consuming significantly less power. The PS5 equivalent however appears to be causing frustrating hard crashes and database rebuilds. On ResetEra, users claim that Spider-Man Remastered and PS4 games running off an external hard drive are common culprits for crashes, if left running in rest mode.

Meanwhile, members of the games press have taken to Twitter reporting that crashes can also occur in Godfall and Demon’s Souls whilst the database rebuild issue, in very rare cases, has permanently bricked systems.

How to fix it

The best fix for this one is either to quit software before switching to rest mode or turn off the feature entirely. Insomniac community director James Stevenson also stated that a fix is coming soon in the case of Spider-Man.

PS5 playing PS4 versions of cross-gen games

When you pick up your shiny new PS5, you ideally want to be playing the best PS5 games, right? You don’t want to discover you’re playing old PS4 versions of games, but Reddit users have noticed that this is exactly what has been happening in some cases.

Cross-gen titles including Call of Duty: Black Ops Cold War with different PS4 and PS5 versions both being installed on the console. The PS5 will then default to the older PS4 game when pressing the Play button, rather than the PS5 version.

How to fix it

As Activision Support clarified, this can be quickly fixed by clicking the three dots next to Play and selecting the PS5 file. This can also be combined with the download queue bug if attempting to install the correct version, in which case a factory reset is still the only known fix.

Coil whine

If your console is emitting a strange sound, don’t panic! What was assumed to be coil whine was actually discovered to be a sticky label inside inside the fan case that had come loose. So before you pack up your PS5 to return it, we recommend trying this fix first.

Disc games uninstalling

After installing games from discs, users are reporting that they seem to be uninstalling themselves. If the disc is ejected immediately after being installed, it’s likely that this is going to occur.

While we expect this to be addressed in a future patch, a Reddit user has found a workaround that involves disconnecting the console from the internet, inserting the disc for installation, booting up the game in offline mode, and creating a save file.

When you reconnect it to the internet, your problems should be resolved.

Ultimately, both consoles are having their share of launch niggles, but hopefully Microsoft and Sony will be quick to roll out patches to address hardware stability.

The PS5 launches in remaining regions tomorrow, but if you don’t manage to nab one, don’t panic! Sony’s Jim Ryan says more PS5s will be on the way both before and after Christmas; things aren’t looking so good for the new Xbox, with Phil Spencer warning of shortages that could last until 2021.

We’re expecting some retailers to hold back stock for their Black Friday deals – although don’t expect any discounted hardware just yet. Having any stock at all is the main draw for stores right now, so be sure to visit the likes of Amazon, Walmart, Best Buy in the coming weeks.

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KodiakGTS

  • Jun 9, 2021
  • #1
  • So I was one of the people that was very hyped to play Returnal when it first came out, especially because it was the first truly next-gen game that I would be playing (up till this point I’d mostly used by PS5 for BC games and a little bit of Astro’s Playroom). Unfortunately, once I purchased Returnal and tried to play, I just kept getting consistent crashes about 10 seconds in to the game (after the opening cutscene).

    I first tried to chat with Sony (on 05/03) and get a refund for Returnal. This is because there were a plethora of reports online of other people having issues with the game, crashes, lost saves, etc. This was my first experience with Sony customer service (I didn’t own a PS4, and my PS3 I fortunately had no issues with). Even though I’d not gotten a refund for anything previously (there is a nebulous you get one freebie policy out there) they basically told me to pound sand, because the game had not been officially designated as defective by Sony support. Maybe I needed to explicitly invoke the one return policy before they would consider giving it to me? Who knows.

    Well after posting about my experience here, someone suggested that maybe it was a problem with PS5 specific games, because they’d heard about that happening before. Realizing I’d not played any other native PS5 games (only extensive BC play), I decided to give Miles Morales and Control UE a shot. Surprise surprise, they both crash as well. Not great, but hey at least I know what is going on now. I followed Sony’s guide for trying to fix things and was not able to remedy the situation with any of the following:

    1. Re-install the game(s)
    2. Clearing caches
    3. Rebuilding the DB from safe mode
    4. Factory reset,
    5. A hard re-install of the OS from USB drive.

    Since none of that worked, I had to call Sony support. I ended up calling 4 times before finally getting through:

    1. I asked for a callback, which I received about 50 mins later, but was subsequently disconnected (the line went blank on their side) before getting to talk to an agent.
    2. They would not accept the call or allow a callback, because they were experiencing “extraordinary high volume”, most likely because of all the issues with Returnal.
    3. I called back again and decided to wait in line and after being told a 50 min wait I had to hang up after 70 mins of waiting because I had a work call I had to take
    4. I called right away early in the morning as soon as they opened and got through after about 10 minutes

    Once I finally got through the agent was very helpful. Since I listed off everything I had already tried he didn’t jerk me around and put in for a repair order right away. Finally a positive experience from this whole thing! He apologized profusely and told me Sony would be sending a box for my repair. This was on 05/04. Turns out profuse apologies don’t make them act any quicker, and it took 11 calendar days (05/15) for them to get the box to me.

    So I got the PS5 all packaged up, and shipped off to the repair facility the next business day (05/17) dropping it off at a FedEx location in person and getting a receipt to be sure. Of course Sony does not like to spend unnecessary money, so it takes another 9 calendar days (05/26) for them to receive my system. Oh well, at least it is there now. I patiently await word of what they have decided about it, after hearing some horror stories online of people not getting issues repaired (or the dreaded no-repro).

    But finally a stroke of luck! I hear back after another 9 calendar days (06/04 early AM) that they’ve fixed my system, and it will be sent back to me. Great! I receive a tracking number from FedEx, which says that a shipping label has been created. and today (06/09) that is still where things stand. I called Sony support, who claims that they handed the package off to FedEx last Friday. I called FedEx, who claims that they’ve never received the package. They would need to initiate a lost package investigation, but I as the recipient cannot do so, it must come from the Shipper (Sony). So I call back again to Sony support and this time they claim that FedEx has never picked up the package. I ask how many times per day Sony has FedEx pickups, and they say 1-5x per day, including on Saturdays. So why has my console not been handed off after 4 days of pickup attempts (Friday, Sat, Mon, Tues)?

    It has now been 37 calendar days since I’ve had a working PS5, and probably a dozen hours doing manual debugging/repair steps, packaging/dropping off, calling service for both Sony and FedEx, and now I’m again on the phone with Sony support trying to figure out where the hell my repaired console is. Definitely not a great experience as a Sony customer.

    I’ve been mostly a MSFT customer before this, and despite having to do 2 previous console repairs (an X360 with RROD and an Xbox One S) I’ve never felt so frustrated. Both of those experiences were very easy, with easy to follow online status, expedited shipping, little to no waits for customer service (maybe 10-12 days round trip?). This is something Sony absolutely needs to improve.