Categories
Device

How to troubleshoot your internet connection problems from chrome

Cameron Summerson
How to troubleshoot your internet connection problems from chromeCameron Summerson
Editor in Chief/Review Geek

Cameron Summerson is the Editor in Chief of Review Geek and serves as an Editorial Advisor for How-To Geek and LifeSavvy. He’s been covering technology for nearly a decade and has written over 4,000 articles and hundreds of product reviews in that time. He’s been published in print magazines and quoted as a smartphone expert in the New York Times. Read more.

How to troubleshoot your internet connection problems from chrome

Network issues can be hard to pinpoint, but if you have Chrome installed (or a Chromebook), you can easily run a thorough diagnostic right from your browser that can help you figure out what could be going wrong.

To do this, we’re using a Chrome app called—get this—Chrome Connectivity Diagnostics. I like a straightforward app that knows what it is. Go ahead and install it from the Chrome Web Store to get started.

Once installed, you can fire it up by jumping into Chrome’s app menu and finding Chrome Connectivity Diagnostics. If you’re using the Chrome browser on Windows, Linux, or macOS, you can open the app menu by clicking on “Apps” in the bookmarks bar.

How to troubleshoot your internet connection problems from chrome

On a Chromebook, you can either click the menu button in the bottom left corner and find the app, or just tap the search button and type “Chrome Connectivity Diagnostics.”

How to troubleshoot your internet connection problems from chrome

Either way, these are two means to the same end.

How to troubleshoot your internet connection problems from chrome

As soon as the app launches, it’ll do its thing. It’ll take a few minutes to run through all the tests, but a progress bar will let you know how far along it is.

How to troubleshoot your internet connection problems from chrome

Once finished, it’ll give a breakdown of everything it found—if all’s well, like it is in my test case here, you’ll see nothing but a sea of green checkmarks. Congratulations.

How to troubleshoot your internet connection problems from chrome

If not, however, Chrome Connectivity Diagnostics will let you know where there’s a problem. Regardless of whether the test passed or failed, you can click on each one to get more info. In the case of failed tests, this should at least help you find a potential solution.

How to troubleshoot your internet connection problems from chrome

There are also a few settings to tweak in the app, which can be done by tapping the gear icon in the upper right corner. The main thing that you may want to check here is the “Hide passing tests” result. This will basically remove the results unless there’s an issue, which can make it quicker and easier to start diagnosing problems. Personally, I like to see all the good stuff, so I leave this option alone.

How to troubleshoot your internet connection problems from chrome

While Chrome Connectivity Diagnostics is a super helpful tool, it’s not very helpful if you wait until you’re having issues to try to install it—at that point, it may be too late. I recommend going ahead and installing it now so it’s ready to go when you’re having issues. It’s always a good idea to be proactive!

  • › How to Add Images to Questions in Google Forms
  • › How to Delete Your Photos on Facebook
  • › Razer Thinks You Want a PC Gaming Headset That Vibrates
  • › How to Get a Link to a Photo or Video on Instagram
  • › The Fix for Slow AMD Processors on Windows 11 Is Here

How to troubleshoot your internet connection problems from chrome Cameron Summerson
Cameron Summerson is the Editor in Chief of Review Geek and serves as an Editorial Advisor for How-To Geek and LifeSavvy. He’s been covering technology for nearly a decade and has written over 4,000 articles and hundreds of product reviews in that time. He’s been published in print magazines and quoted as a smartphone expert in the New York Times.
Read Full Bio »

If you get an error message when you try to visit a website, try these fixes.

If your error isn’t listed below, learn how to fix page loading errors or downloading errors.

Fix most connection errors

If you try to visit a website and it doesn’t open, first try to fix the error with these troubleshooting steps:

  1. Check the web address for typos.
  2. Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability issues.
  3. Contact the website owner.

Get help with a specific error message

You’ll see this error when the page has tried to redirect you too many times.

Sometimes, pages don’t open because cookies aren’t working correctly. To fix the error, try clearing your cookies.

You’ll see this error if the page had an error that Chrome couldn’t understand. To fix the error, contact the website owner.

If the error mentions HSTS, privacy certificates, or invalid names, try the following steps:

Step 1: Sign in to the portal

Wi-Fi networks at places like cafes or airports need you to sign in. To see the sign-in page, visit a page that uses http:// .

  1. Go to any website starting with http:// , like http://example.com.
  2. On the sign-in page that opens, sign in to use the internet.

Step 2: Open the page in Incognito mode (computer only)

Open the page you were visiting in an Incognito window.

If the page opens, a Chrome extension isn’t working right. To fix the error, turn off the extension. Learn how to turn off Chrome extensions.

Step 3: Update your operating system

Make sure your device is up-to-date on Windows, Mac, or another operating system.

Step 4: Temporarily turn off your antivirus

You’ll see this error if you have antivirus software that provides “HTTPS protection” or “HTTPS scanning.” The antivirus is preventing Chrome from providing security.

To fix the problem, turn off your antivirus software. If the page works after turning off the software, turn off this software when you use secure sites.

Remember to turn your antivirus program back on when you’re done.

Step 5: Get extra help

If you still see the error, contact the website owner. You can also get more help on the Chrome Help Forum.

You’ll see this error if you’re using a Wi-Fi portal where you have to sign in before you can get online.

To fix the error, click Connect on the page you try to open.

You’ll see this error if your computer or mobile device’s date and time are inaccurate.

To fix the error, open your device’s clock. Make sure the time and date are correct.

You’ll see this error if you try to go to a website with an outdated security code. Chrome protects your privacy by not letting you connect to these sites.

If you own this website, try to update your server to support ECDHE and turn off DHE. If ECDHE is unavailable, you can turn off all DHE cipher suites and use plain RSA.

You’ll see this error if you try to go to a website with an outdated security code. Chrome protects your privacy by not letting you connect to these sites.

If you own this website, try to set your server to use TLS 1.2 and TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256, instead of RC4. RC4 is no longer considered secure. If you can’t turn off RC4, make sure that other non-RC4 ciphers are turned on.

You’ll see this error if you have Superfish software on your Windows computer. To remove this software from your computer:

  1. On your Windows computer, open Chrome.
  2. Go to Lenovo’s support page for this problem.
  3. Click Download SuperFish Removal Tool.
  4. At the bottom, click the filename (Lenovo.SuperFishRemovalTool.exe).
  5. Follow the onscreen instructions.

You’ll see this error if the page uses a certificate that isn’t set up right on your computer.

To fix the error, try these tips:

  1. On your Mac computer, at the top right, click Spotlight search .
  2. Enter “Keychain Access.”
  3. In the results, click Keychain Access.
  4. At the top of your computer screen, click ViewShow Expired Certificates.
  5. At the top right, click Search .
  6. Enter “DigiCert High” and press Enter on your keyboard.
  7. Find “DigiCert High Assurance EV Root CA” that’s marked as Expired . Click the certificate.
  8. Press Delete on your keyboard.

Did you mean [site name]?

You’ll see this message if the link you opened goes to a site with a slightly different name from one you usually visit. Chrome will ask if you want to go to the site you usually visit.

  • Click the name of the site or Continue to go to the site Chrome suggests.
  • Click Ignore to continue to the link you opened.

Still not working? If the tips above don’t help, your connection might be compromised. You can get more help on the Chrome Help Forum.

Are you having issues with how Chrome Browser is running on your users’ computers? Is Chrome running too slow or using too much memory? Here’s how to troubleshoot Chrome Browser performance issues on Microsoft ® Windows ® devices.

Step 1: Check common issues

First, check these potential issues:

Step 2: Diagnose the cause

If you still need help, gather information to try and diagnose the cause. If you try the steps below and you’re still having issues, contact the Google Cloud Support Center. If you don’t have access to support, file a Chromium bug.

Write down the events that reduce Chrome Browser performance.

  • Do you experience reduced Chrome Browser performance as soon as you start the browser?
  • Does the Chrome Browser run slower when you load more than one webpage? If so, how many webpages?
  • Was the browser running continuously for a few days? If so, for how long?
  • Do you run Chrome Browser in a shared environment, such as Microsoft ® Windows ® Remote Desktop Services, Citrix ® XenApp ® , Citrix XenDesktop ® , or VMWare ® Horizon ® ?
  • In a shared environment, does browser performance depend on the number of users running Chrome Browser at the same time?

Use Windows Task Manager or another process manager, such as Process Explorer, to identify processes with high CPU usage.

Determine the type of process that makes Chrome Browser run slower. In Process Explorer, you can see command-line parameters to verify the type of Chrome Browser process that’s running. For example, the –type=renderer process is responsible for one or more tabs or extensions that are currently in use. If you don’t see the –type parameter, the process is responsible for all disk and network access and user interactions.

Common scenarios that reduce browser performance include:

  • The main process slows down if disk access is slow or there’s not enough system memory available.
  • CPU usage for the renderer process increases if you run web apps that aren’t well programmed. Isolate Chrome Browser tabs and identify which web apps or webpages are reducing browser performance.
  • The graphics processing unit (GPU) process slows down if there’s an issue with a particular graphics card driver. Or, Chrome Browser is rendering a graphics-intensive page, such as a website with 3D images or YouTube videos.

If you can’t identify the process that’s causing high CPU usage with a process manager, try recording performance event traces and sharing them with Chrome engineers. Event Tracing for Windows (ETW) collects performance information from all running processes during a specified time period. Traces might contain sensitive data, such as process names or parameters and DLL function names or filenames. You can securely share your trace with Chrome engineers by following the instructions below.

Step 1: Download the tool

You can use the open-sourced application UIforETW to record the trace files.

Note: The names of all files that are read or written during the trace will be included in the trace file. Also, anonymized input data is recorded. To protect sensitive data, all letters are replaced with A and all numbers are replaced with 1.

As we all know, if we want to access the internet, we need a web browser like Google Chrome. But sometimes we will encounter a problem that Google Chrome is not connecting to the internet which happens not only on Win/Mac but also iPhone/Android. To troubleshoot this problem, what should we do? Don’t worry, we will show your workarounds according to different cases in this article.

People Also Read:

  • [Most-Viewed] Top 5 Posts of iOS Tips & Tricks
  • [Solved] Chrome Bookmarks: Lost?Gone?Not Syncing?

Win/Mac: Google Chrome Not Connecting to Internet

According to some users, they can’t open any website on Google Chrome, but websites can be opened on other browsers such as Firefox and IE 8. Computers running Windows 10/8/7/Vista/XP or macOS X/Sierra/High Sierra are also possible to meet Chrome not connecting to internet problem. When this problem happens, please follow the workarounds below.

Workaround 1: Force Stop Chrome and Restart Mac/Windows
When Google Chrome cannot connect to the Internet, you can click on “X” icon to close Chrome. Moreover, you can press down Ctrl+Alt+Del keys (on Windows) or Cmd+Option+Esc (on Mac) to force quit Google Chrome.
After that, you need to power off your computer. After waiting for few minutes, restart your Mac/Windows PC to check if Google Chrome is connecting to the network.

Workaround 2: Make Sure Chrome is Up to Date
In most cases, updating Google Chrome is one of the most effective workarounds to ensure Google Chrome works normally. Therefore, when Google Chrome is not connected to Wi-Fi, you need to make sure your Chrome is up-to-date.

  • Click on “” icon> Help > About Google Chrome.
  • Click Relaunch to finish the update, if an update is available.

How to troubleshoot your internet connection problems from chrome

Workaround 3: Disable Experimental QUIC Protocol
When Chrome is not connecting to Wi-Fi, you probably get this error messages:
“This site can’t be reached. ERR_QUIC_PROTOCOL_ERROR”. The quickest and most effective solution is to disable “Experimental QUIC protocol” on Chrome.

  • Open a new tab.
  • Type “chrome://flags” in the URL.
  • Find “Experimental QUIC protocol“.
  • Change the setting to Disable.

How to troubleshoot your internet connection problems from chrome

Workaround 4: Disable Hardware Acceleration
Some users also reported that hardware acceleration is the reason why Chrome is acting strangely. In this case, you can try to disable hardware acceleration, and then, check if it is workable.
STEP 1. Click on “” icon.
STEP 2. Navigate to “Settings” > “Advanced“.
STEP 3. Disable “Use hardware acceleration when available” option.

How to troubleshoot your internet connection problems from chrome

Workaround 5: Reinstall Google Chrome
Uninstalling Google Chrome can help you clear cache of the application and refresh it so that Google Chrome not connecting to network problem is fixed.

  • Uninstall Google Chrome on your PC.
  • Get download link for Mac/Windows version on Google Chrome official website.
  • Or you can directly download it from App Store(on Mac) or Store(on Windows).

Android/iPhone: Google Chrome Not Connecting to Wi-Fi

Likewise, it is probable when Google Chrome loses Wi-Fi connection on Android or iPhone. To isolate the problem, some measures are necessary to put into practice.

Workaround 1: Restart Your Mobile Phone
In most cases, a simple restart of iPhone/Android is beneficial to fix some issues like Google Chrome is not connecting to Wi-Fi.
On An iPhone
On iPhone X:

  • Press and hold the volume down and power keys for few seconds.
  • Drag the slider to the right.
  • Switch on iPhone X by long pressing the power button.

On iPhone 8/8 Plus or earlier:

  • Press the power button until the slider bar appears.
  • Drag the slider to the right.
  • Next, long press the power button to restart the iPhone.

On An Android

  • Long press power button to power off your phone.
  • Reboot your Android by long pressing power button again.

Workaround 2: Reset Network Settings
If restarting your iPhone/Android is not useful, you might need to reset network settings on your cell phone.
On An iPhone
STEP 1. Tap on “Settings”>”General”.
STEP 2. Go to “Reset”>”Reset Network Settings”.
STEP 3. Enter the passcode, if asked.
STEP 4. Tap on “Reset Network Settings”.

How to troubleshoot your internet connection problems from chrome

On An Android
STEP 1. Tap on “Settings”>”General Management”.
STEP 2. Navigate to “Reset”>”Reset network settings”.
STEP 3. Tap on “RESET SETTINGS” button.

How to troubleshoot your internet connection problems from chrome

Workaround 3: Force Stop and Clear Cache (Android Only)
As we know, regularly clearing cache of application is the key to make sure it works smoothly. To fix Google Chrome not connecting to Wi-Fi problem, you’d better clear cache of Google Chrome. First of all, you need to force stop Chrome. And then, clear cache of Google Chrome.
STEP 1. Tap on “Settings” and navigate to “Applications”;
STEP 2. Scroll down and choose “Google Chrome”;
STEP 3. Tap on “FORCE STOP” button.
STEP 4. Choose “Storage”.
STEP 5. Tap on “CLEAR CACHE” button.

How to troubleshoot your internet connection problems from chrome

Workaround 4: Reinstall Chrome App on Phone
If there is still no network connection to Google Chrome, you can try to reinstall Chrome App on your cell phone which can refresh Chrome app. It is very simple, but worth trying.
On An iPhone

  • Long press Google Chrome.
  • Tap on the delete icon.
  • Reinstall Google Chrome on App Store.

On An Android

  • Long press Google Chrome.
  • Drag it to the dust bin icon.
  • Reinstall Google Chrome on Play Store.

Sincerely hope that you can get a helpful workaround in this article. If you still can’t fix your problem after reading this article, please comment below to know us know.

Network issues are bad, but they’re worse with a Chromebook. Chromebooks thrive on an active Internet connection, even though apps are being developed for offline use. When that connection is severed, the Chromebook can be like a fish out of water.

While there are ways to get work done while offline on a Chromebook, chances are you’ll need your connection back as fast as possible. With a few simple steps, you can get your Chromebook back online where it belongs.

Where the wireless settings are

There are two places where you can make changes to your wireless settings on a Chromebook. The most convenient route is through the status area in the bottom right-hand corner of your Chromebook’s shelf.

How to troubleshoot your internet connection problems from chrome

The Chromebook’s wireless options can be reached via the status bar at the bottom right of the shelf on the home screen.

Click anywhere in the status area to expand it: Among other basic settings, it’ll show your current connection in the Network bar near the top. If you’re connected to a network, it should say, “Connected to [Network Name].”

How to troubleshoot your internet connection problems from chrome

When you scan for networks, a list of Wi-Fi networks will appear in the status area popup.

If it says “No Network,” click the box to open up a list of available Wi-Fi Networks. You can click Join other… or Settings at the bottom to enter a network manually.

Click the Settings bar at the bottom of the expanded status area to launch into the full Settings page within the Chrome browser, which delves deeper into your Chromebook’s settings. In the Internet Connection section at the top, you can allow proxies for shared networks and edit your saved wireless connections.

How to troubleshoot your internet connection problems from chrome

The wireless settings in Chrome are a bit more advanced than the simple controls in the status bar.

Make sure your Chromebook is connected to Wi-Fi

If the password for the network you’re trying to connect to has changed, you’ll need to re-configure the connection to update the password. From the list of available networks in the Settings tab in Chrome, click the network name you want to connect to.

How to troubleshoot your internet connection problems from chrome

Check that your WPA password is indeed correct by clicking on Configure.

Click the Configure button at the bottom of the pop-up window to enter the new password and click Connect.

How to troubleshoot your internet connection problems from chrome

In the dialog that pops up, enter the WPA password for your WI-Fi network.

Run Google’s diagnostic tool

If you’re actually connected to a network but are having issues with your connection, you’ll want to run Google’s Chrome Connectivity Diagnostics App built specifically for Chromebooks.

How to troubleshoot your internet connection problems from chrome

Google’s Diagnostic Tool will help you identify connection problems and reccommend action if there is anything you can do.

The app runs a detailed diagnostic that gives you in-depth information on what could be causing you trouble. It makes sure Chrome is up-to-date, checks for a DNS server, and it also checks whether internet traffic is being blocked by a captive portal.

How to troubleshoot your internet connection problems from chrome

The Diagnostic Tool will test each part of your connection to find what’s slowing you down or keeping you from working.

Reboot all the things!

If you’ve tried everything listed above, your laptop likely isn’t the problem. When in doubt, follow the age-old advice of turning everything off and on again.

Turn your Chromebook off, turn the modem off, and turn off the router if you have a separate one. Wait a good minute or two, then begin rebooting your devices. Start with the modem, followed by the router and then, finally, your Chromebook. If that doesn’t fix your problem, move on to the next step.

Check other computers

The next step is to figure out whether it’s your Chromebook or the wireless network itself causing problems. Try to connect another device to the wireless network. If that device can use the web when connected to Wi-Fi, the problem is with your Chromebook. If not, the router may be at fault.

Test the wired network

If none of your other devices can connect to the Internet through Wi-Fi, there may be some other problem with your router. To test this, you’ll have to try connecting your Chromebook—or another computer—to the router the old-fashioned way: with an ethernet cable.

Unfortunately, most Chromebooks don’t have an ethernet port. If you’ve made the commitment to use a Chromebook as your regular machine, you should probably invest in a $13 USB-to-ethernet adapter.

If you can connect to the Web through the ethernet cable, you’ve discovered that it’s definitely the wireless network causing you grief. If not, the router, modem, or your ISP are the likely culprits.

If you get an error message on Chrome when you try to download apps, themes, extensions, or other files, try these fixes.

Fix most file download errors

If you try to download a file and it doesn’t work, first try to fix the error with these troubleshooting steps:

  1. Make sure your internet connection is working normally. If your internet connection is unstable, learn how to fix internet stability issues.
    • Chrome will automatically resume the download. You can also resume the file download by clicking the Down arrow Resume or More Resume.
  2. Try to download the file later.
  3. Contact the website owner.

To help find your downloaded file, learn how to view a downloaded file.

Get help with a specific error message

If you see ” NETWORK_FAILED ” when you try to install something from the Chrome Web Store, unwanted software could be blocking the installation.

To fix the error:

  • First, remove the unwanted software. Then, try to install the app, extension, or theme again.
  • If you still can’t install the app, extension, or theme, reinstall Chrome.

This error means that your computer’s security settings blocked the file.

On Windows: Windows Attachment Manager could have removed the file you tried to download. To see what files you can download or why your file was blocked, check your Windows internet security settings.

This error means that you’re trying to download a file that doesn’t exist on this site or has been moved to another area of the site.

To fix the error, contact the website owner, or try to find the file on a different site.

These errors mean that your virus scanning software might have blocked you from downloading a file.

  • Check your virus-scanning software for details about why the file was blocked.
  • On Windows:Windows Attachment Manager could have removed the file you tried to download. To see what files you can download or why your file was blocked, check your Windows internet security settings.

This error means that there’s not enough space on your computer to download the file.

To fix the error:

  • Delete some files from your computer
  • Empty your Trash

These errors mean that Chrome couldn’t save the file to your computer.

To fix the error:

  • Cancel the download and try again.
  • Instead of clicking the file to download, right-click the link and select Save link as.
  • Be sure to download files to a place on your computer you can access, like your Desktop or Documents folder. You can change download locations.

This error means you don’t have permission to download the file.

To fix the error, contact the website or server owner, or try to find the file on a different site.

This error means you don’t have permission to download this file from the server.

To fix, go to the website where the file is hosted. Check if you need to sign in (or provide some other authentication). If you can’t sign in, contact the website or server owner, or try finding the file on a different site.

Still not working? Get more help on the Chrome Help Forum.

Google Chrome is by far the largest and most used internet browser today and with the increasing number of users, there is no doubt that sometimes you experience certain issues like unable to connect to the internet.

However, there could be a lot of potential reasons as to why your Chrome is not connecting to the internet and it can affect both Windows and Mac computers. It could be a matter of simple connection errors or maybe something more elaborate like not being able to open any websites on Chrome while the site is accessible in other browsers like Firefox, Safari, and Internet Explorer.

We’ll go through the easiest and quickest ways to resolve your Chrome not connecting to the Internet in this new post, so read along to find out!

Part 1. 5 Easy Methods to Fix Chrome Not Connecting to the Internet Issue

Before you jump into troubleshooting your Google Chrome, it’s best to diagnose the issue first. Begin by first ensuring that you have a stable and excellent internet connection that can open other online services. If you are able to do so, then you are sure that your Chrome has an issue. With this, you can try any of the following 5 methods:

Solution 1. Force Stop and Restart Google Chrome

Perhaps the easiest troubleshooting you can do is to quit Chrome and restart it on your computer.

  1. Click on the X icon on the upper right corner of Google Chrome to close the window
  2. Force Start by pressing Ctrl+ Alt+ Del keys on your Windows and Cmd+ Option+ Esc on a Mac
  3. Restart your computer and re-open Chrome

If you are able to access Google Chrome then your problem is now resolved otherwise, continue troubleshooting.

Solution 2. Change the DNS Address

Another option to fix your Chrome that is not connecting to the internet is to change the DNS address. Follow these steps on how to perform this step:

  1. Find and click Open Network and Sharing Center. You can do this by right-clicking on the network icon
  2. Click Change Adapter Options from the left side menu
  3. Find your active network connection and right-click and go to Properties
  4. Search and click Internet Protocol Version 4 (TCP/IPv4). Right-click and go to its Properties
  5. Mark “Use the following DNS server addresses” and enter the following:
    • Preferred DNS Server: 8.8.8.8
    • Alternate DNS Server: 8.8.4.4
    1. Click OK

    How to troubleshoot your internet connection problems from chrome

    Close the window and retry accessing Google Chrome this time.

    Solution 3. Update Google Chrome

    Like any other software, your Chrome might need an update, reason why you are unable to connect to the internet. Mostly, Chrome is automatically updated; however you can update it manually by following this method:

    1. Launch Chrome and click on Settings or the 3-dotted line
    2. Go to Help and go to About Google Chrome
    3. Select Relaunch once the update is completed

    After updating your Chrome, try to refresh the current web page you were trying to access.

    Solution 4. Run CMD Prompt

    If you are a bit technical or familiar with the CMD prompt then you can also troubleshoot the Chrome not connecting to the internet issue.

    Here’s the detailed guide:

    1. Type CMD on the search field
    2. Right Click on the CMD app and right-click and select Run as Administrator
    3. Enter the following commands:
      • ipconfig /release
      • ipconfig /all
      • ipconfig /flushdns
      • ipconfig /renew
      • netsh int ip set dns
      • netsh winsock reset
    1. Restart your computer

    After restarting, your chrome should be working now.

    Solution 5. Reset Chrome Settings to Default

    Lastly, you can reset the Chrome to its default setup to fix the internet connection issue.

    1. Open your Chrome and type in chrome://flags/ on the URL address bar and hit Enter
    2. Find and select Reset All to Default on the right side
    3. Click Relaunch Google Chrome

    How to troubleshoot your internet connection problems from chrome

    This should resolve your Chrome not connecting to internet problems.

    Part 2. How to Fix Chrome Not Connecting to Internet on Android and iOS

    Like your computer, your Smartphone may also experience the same Chrome connection issue. Here is the definitive guide on how you can resolve it quickly:

    Solution 1. Clear Cache and Force Stop (Android only)

    As you know your Android Smartphone keeps cache of all the sites and apps you are accessing to ensure smooth operation. However, the caches are stored on your device and eat up your space and will later on cause slowness and other issues. One of which is the problem with the internet connection.

    1. Go to Settings on your Android phone
    2. Navigate to your Applications or Manage Applications
    3. Find and Open Google Chrome
    4. Tap Force Stop
    5. Select Storage and tap Clear Cache

    This should remove all the caches stored by the device from your Chrome app.

    Solution 2. Reinstall Google Chrome App (Both iOS and Android)

    Re-installing the Google Chrome app will remove all the issues you are experiencing since it will give you a clean slate app. Here’s how:

    1. Tap on the Google Chrome icon until it wiggles
    2. Tap the X icon to delete
    3. Once deleted, go to the App Store and search for Chrome
    4. Install Chrome and try accessing
    1. Long-press on the Google Chrome app
    2. Drag the icon to the Trash can
    3. Open Play Store and download Google Chrome

    How to troubleshoot your internet connection problems from chrome

    This should resolve the Chrome connection issues on both operating systems.

    Solution 3. Reset Network Settings (iOS and Android)

    Lastly, you can opt to reset the network connections of your mobile phone to not only fix the Chrome issue but the overall internet connection problem that your phone is facing with.

    1. Go to Settings and select General
    2. Tap Reset and choose Reset Network Settings
    3. Enter your passcode if there is
    4. Choose Reset Network Settings
    1. Open the Setting on your Android phone
    2. Find and tap Reset, it could also be found inside General Management
    3. Navigate to Reset Network Settings
    4. Tap Reset Settings to confirm action

    Now that you have reset the network connections, you should be able to open Google Chrome without any issues now.

    Part 3. Summary

    Fixing the Google Chrome not connecting to the internet issue is easy and does not need a technician or an expert to perform the actions. All you need is to go through these steps that we mentioned above and see which among these works best for you.

    Small Business Networks: Troubleshoot a Downed Internet Connection

    Whether you work from home on a single PC or you manage small business networks, chances are good that, at one time or another, you’ve opened a Web browser and instead of being greeted by Google you got “Page Not Found.” Fortunately, troubleshooting a downed Internet connection isn’t as intimidating or as complicated as it seems.

    Whether it’s one PC or many, the rules and techniques for troubleshooting Internet problems are basically the same. All it takes is some patience and a bit of common sense. I’ll highlight the basic steps to take the next time your small business network fails to connect to the Internet.

    Step 1: Restart Your PC and Router

    It might sound like the obvious starting point, but you’d be surprised how many people don’t try this before sounding the alarm. Yet a simple reboot can actually resolve many of the everyday issues you run into, including a flaky network connection.

    Shut down all of the relevant hardware, which includes the PC, the router and the ISP’s modem. In some cases the router and modem are integrated into a single unit. And obviously if none of the other PCs in your environment are having this issue you don’t need to reset the modem and router, but always try rebooting the computer.

    Once you shut down everything, wait at least 5 minutes and restart the devices in this order:

    • The ISP’s modem. Then wait 3 – 5 minutes.
    • Next restart the router. Again, wait 3 – 5 minutes.
    • Finally restart your PC, and try to get online.

    In most cases, that will do the trick. If not, then you need to search for other possibilities.

    Step 2: Isolate the Network Problem

    Isolating the problem is not just saying, “I can’t get onto the Internet.” That’s just a symptom or a result of the problem. To resolve it, we need to discover the cause of the problem. How do we do that? Like a good detective, we investigate and ask questions.

    For instance, is your machine the only one having the problem, or is it all of the PCs on the network? If it’s just your machine then it’s probably not the Internet connection itself, but a problem exclusive to your system. On the other hand, if the problem is affecting multiple PCs, then you need to look for other factors, such as how those machines are connected to the Internet. Are they using a wired or wireless connection?

    If they all use a wireless connection, then it could be a problem with the access point. If instead they all use a wired connection, then it might be a problem with the switch. If both the wired and wireless PCs are affected, then it could be a problem with the router or the ISP.

    In some cases the problem might occur using Internet Explorer, but not when using Google Chrome. This could indicate a problem with the Internet Explorer application itself. In other cases you might not be able to browse the Web, but you can still get email. That would indicate that your Internet connection is fine, but something is blocking HTTP data traveling over port 80, but not email traveling over port 25. This might lead me to suspect a firewall issue or possible virus or malware infection. Once you identify the potential problem area, you can begin troubleshooting.

    Step 3: Follow the Network Path

    When you have a problem establishing an Internet connection, one of the ways to resolve it is to determine where the communication breakdown is occurring. You can test this by using the Ping command to trace the data path out of your network and to the Internet. To do this, you’ll need to know your PC and router/gateway IP addresses.

    You find these by running IPCONFIG at the Command Prompt. Typically the IP address will start with a 192, but 172 and 10 would also be valid. If you find your PC has an IP address beginning with 169, then it is invalid and would explain why you can’t get online. This could indicate either a problem with TCP/IP or your router. You can learn more by reading this article about the origin of the 169 address.

    If you are experiencing lagging or freezing while using ChiroFusion, it’s most likely related to your web browser or internet connection.

    ChiroFusion is a cloud or web-based software that is access through your web browser. If you are experiencing lagging or freezing while using ChiroFusion, it’s most likely related to your web browser and/or internet connection. If you spend a lot of time online or have been visiting websites for a long time, your web-browser’s cache may build up and affect the speed and performance of your computer.

    IMPORTANT: Only one user should be logged into ChiroFusion at a time on the same computer. Having multiple people logged in on the same computer through multiple tabs can cause issues within the application. Google Chrome is the only browser we support and recommend.

    Follow the steps below to troubleshoot and resolve common issues.

      .
    1. Verify that you are running the latest version of Chrome.
    2. Some Chrome extensions can be problematic as they block good data and prevent web-based programs from freely communicating with the cloud. You can test if your extensions are causing an issue by turning them off and running ChiroFusion.
    3. Ensure that your pop-up windows are enabled. Disabling them can cause issues with web-based applications. You can easily enable these by resetting Chrome. Always allow pop-ups from ChiroFusion.
    4. Be sure to always “allow cookies” when using ChiroFusion.
    5. As a final troubleshooting step, you may need to reinstall Chrome.
    6. If you are still experiencing issues after following these steps, we ask that you log into ChiroFusion from another computer outside of your office environment (home, laptop, etc). There have been situations where office firewall settings have caused problems with ChiroFusion.

    In the majority of cases, performing the first two steps will resolve any issues. These steps should be performed on a weekly basis to ensure the best performance from ChiroFusion.