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How to troubleshoot bluetooth issues on windows

If you have been using Windows operating system for a while, then you might know that the operating system is fully compatible with wireless technology Bluetooth. Through Bluetooth, you can easily connect devices together. Although the use of Bluetooth is gradually decreasing with each passing day, still there are lots of users who depend on Bluetooth connectivity for file sharing and tethering.

If we talk about the use of Bluetooth on Windows 10, wireless technology is widely used for tethering, pairing keyboards, phones, speakers, etc. However, just like every other wireless technology, Bluetooth is not entirely perfect and sometimes you will come across connectivity problems.

So, if you are also using Bluetooth and having issues while connecting devices, then you are reading the right article. In this article, we are going to share some of the best methods that would help you troubleshoot problems related to Bluetooth on Windows 10 computers.

Methods to Fix Bluetooth Problem in Windows 10

Please keep in mind that the method shared below will not only help you deal with Bluetooth issues, but it will also help you fix problems related to other wireless technology like WiFi. So, let’s explore some of the best methods to fix the problem of Windows 10 Bluetooth not working.

1. Remove The Re-Add the Bluetooth Device

If you facing any issue with the device that is already connected to your computer that is paired then you need to first remove it from your PC and then reconnect it and for that, you need to follow the below steps.

Step 1. Firstly open the control panel by pressing the Windows button and typing the “control panel“. Now in control panel open devices and printers.

How to troubleshoot bluetooth issues on windows

Step 2. Now here right-click on the device that you facing the issue with and select remove.

That’s it, you are done! Now try to re-add it.

2. Allowing Bluetooth Device To Search your PC

Well, if your PC’s Bluetooth is not showing on your mobile devices, then you need to turn on the Bluetooth discovery. Follow some of the simple steps given below to Allow Bluetooth devices to search your PC.

Step 1. Firstly open the control panel by pressing the Windows button and typing the “control panel“. Now in control panel open devices and printers.

Step 2. Now there right-click on the device you want to connect to your PC and click on Bluetooth Settings.

How to troubleshoot bluetooth issues on windows

Step 3. There tick on Allow Bluetooth devices to find this PC and click on OK to save the changes.

How to troubleshoot bluetooth issues on windows

3. Updating Bluetooth Driver

An outdated Bluetooth driver might be another cause behind Bluetooth not working on Windows 10. So, in this method, we are going to update the Bluetooth driver to fix Bluetooth related problem in Windows 10.

Step 1. Press the Windows button and then type and select Device ManagerDevice Manager. Now there you will see Bluetooth device right-click on it and select Properties.

How to troubleshoot bluetooth issues on windows

Step 2. Now there click on the Driver tab and then select the option to Update Driver and the driver will be updated.

How to troubleshoot bluetooth issues on windows

4. Using Windows Hardware Troubleshooter

Well, if you are using a laptop, then you can also use Windows Hardware troubleshooter to fix Bluetooth related problem. Follow, some of the simple steps given below to use Windows hardware troubleshooter 2019.

Step 1. Press the Windows button and then type and select “Troubleshooter“.

How to troubleshoot bluetooth issues on windows

Step 2. There select “Hardware and Sound“.

There you will see the Windows troubleshooter will scan all the errors and will try to fix them.

5. Check Bluetooth Service Working Or Not

If the above method failed to fix Bluetooth related errors on your computer, then you need to check whether the Bluetooth service is working or not. Follow, some of the simple steps given below to check Bluetooth service is working or not.

Step 1. Press keyboard shortcut Win + R and then enter services.msc.

How to troubleshoot bluetooth issues on windows

Step 2. There you need to find the service Bluetooth Support Service and check it status running or not.

How to troubleshoot bluetooth issues on windows

If it’s not working then right-click on it and select start.

So the above discussion was all about Fix Problem of Windows 10 Bluetooth Not Working. Use these methods and you can easily fix all the errors related to Bluetooth in your Windows 10 PC. I hope this works for you, keep on sharing with others too. Leave a comment below if you have any related queries with this.

Bluetooth devices have long been a staple part of desktop systems. Both Windows and Mac have supported Bluetooth connectivity and the list of Bluetooth devices you can connect to your PC is ever expanding. A Bluetooth device, when it works, works great. When it doesn’t work, the cause of the problem is hard to pin-point. If you’re having Bluetooth problems on Windows 10, here are a bunch of fixes you can try.

Basic Bluetooth Problems

The solutions below are for problems with Bluetooth devices. If the Bluetooth option is missing on Windows 10, check the linked article for a solution. Make sure you’ve connected the Bluetooth device correctly. If your Bluetooth problems are audio related, you will need to troubleshoot your sound devices as described in the linked article. You should also make sure your Bluetooth device is charged, is not undergoing a firmware update, and is in range. For other, generic Bluetooth problems, try the fixes listed below.

Device Discoverability

Both your computer, and your Bluetooth device must be discoverable. On Windows 10, if you’ve enabled Bluetooth your PC ought to be discoverable however Windows 10 has problems with how its settings are distributed. Some crucial settings are still in the Control Panel which is where you may have to enable device discoverability for your PC.

Open the Settings app and go to Device>Bluetooth. Scroll down and click ‘More Bluetooth options’. This will open the Bluetooth settings window. On the Options tab, you will see an option to allow the PC to be discoverable by other devices. This may fix problems if you’re unable to pair a phone but for devices like speakers, mouse, and keyboards this won’t be necessary.

How to troubleshoot bluetooth issues on windows

The Bluetooth device will have similar settings. Bluetooth speakers and headphones will not need to be made discovereable but other devices like fitness trackers, smartwatches, and phones will. Check online to see how you can turn on discoverability for your Bluetooth device.

Bluetooth Service Is Running

Bluetooth runs as a service on your PC. If you’ve tinkered a bit too much Windows services you might have accidentally turned the service off. It’s also possible that a poorly developed app, or an overly zealous anti-virus decided that the Bluetooth service was a problem. Regardless, check and make sure the service is running.

Tap Win+R and in the run box, enter the following;

Look for all Bluetooth services (the list is alphabetically sorted), and make sure they’re all running. If they aren’t, right-click a service and select ‘Run’ from the context menu.

How to troubleshoot bluetooth issues on windows

Bluetooth Driver

With drivers, it’s a little tricky. If you never downloaded and installed device specific drivers for your system, you’re probably running generic Windows drivers for Bluetooth. They may have limited your device or caused it to not work correctly. Look for Bluetooth drivers specifically for your system. You will need to go to your laptop/desktop manufacturer’s website and search for them.

Likewise, Bluetooth drivers that you installed from your system manufacturer may not have updated as regularly as they should have. In this case, it’s best to uninstall the drivers, and allow Windows 10 to install the generic ones. You can uninstall drivers from the Device Manager. You will need administrative rights to do this.

Pairing & Connecting

It’s important to understand the difference between pairing and connecting a Bluetooth device. When you pair a device, you let your PC know that you trust this device. It identifies the device with a specific ID. Likewise, your Bluetooth device knows that it’s paired with specific PC and it won’t easily allow other devices to connect to it.

Connecting a Bluetooth device means your device has an active connection with your PC. If your Bluetooth device has paired correctly, you may need to connect it. Open the Active Center and click the Connect button to list all available, in-range, Bluetooth devices. Select a device to connect to it.

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My bluetooth stopped working once windows 10 upgrade was installed. I found this simple fix:

  • Open Device Manager, open the Bluetooth Radios subtree, right-click the “Apple Broadcom Built-in Bluetooth” icon, and choose the “Update Driver Software. ” menu item.
  • Choose “Browse my computer for driver software”
  • Choose “Let me pick from a list of device drivers on my computer”
  • Select “Apple Inc.” for Manufacturer, and “Apple Built-in Bluetooth” for Model, and click Next.

After the driver installed, The device list sows “Apple Broadcom Built-in Bluetooth” had been replaced by “Apple Built-in Bluetooth” and “Microsoft Bluetooth Enumerator” in the Bluetooth Radios subtree of Device Manager

I was then able to use the Add a device wizard to set up my Bluetooth mouse and keyboard.

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Replies (8) 

I have the same problem on my bluetooth mouse.

So, I tried to do what you did for fixing the problem.

But, I can not find the driver “Apple Built-in Bluetooth”.

Where did you find it?

Please, answer me.

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@joesej thanks for posting this work around. It worked a treat for my apple Bluetooth card in Windows 10. I have been able to pair my iPhone and keyboard via Bluetooth.

Now I just need to get a wireless driver that works reliably in Windows 10 with my Broadcom (BCM943602CS) Wi-Fi combo card.

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Did you manage to install Windows 10 with my Broadcom (BCM943602CS) Wi-Fi combo card?

I can’t fine the driver for it as well. I let you know if i have any luck

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Yes I have both the Wi-Fi and Bluetooth modules for this card working under Windows 10.

I downloaded the latest Apple drivers using Bootcamp Assistant under OS X. The BC Assistant wizard allows you to save the latest Apple drivers to a FAT32 formatted USB stick.

The previous drivers that have been hosted in various locations on line were v5 drivers, these do not work under Windows 10.

The latest Apple drivers are v6, which I understand have been written for Windows 10.

Once you have downloaded the latest drivers, navigate to \Bootcamp\Drivers\Broadcom

There you will find the wireless and Bluetooth drivers for this card. Install these and both should be ready and waiting to be used.

I have attached a screenshot of the Device Manager tree from my PC, which shows the Apple Bluetooth and Broadcom 802.11ac wireless elements are correctly installed.

The tree also shows a couple of ‘Other Device’ items, which are part of the combo card and Apple specific I think. Anyway the card works without drivers for these other two elements.

How to troubleshoot bluetooth issues on windows

Michelsmith

Sep 4, 2020 · 3 min read

How convenient is to share important files and media through Windows 10 Bluetooth driver? Such unresponsive Bluetooth Drivers become a real burden on Windows 10 computers especially when the devices are supposed to automatically reconnect once in range. So, this guide gives you different methods to troubleshoot Bluetooth driver for Windows 10.

In order to troubleshoot Bluetooth driver for Windows 10, you can apply any of the following:

  • Bluetooth cannot be turned on or off (when the icon is missing)
  • Bluetooth is not showing in the Device Manager
  • Bluetooth is not working after Windows 10 upgrade from Windows 7 or 8.1
  • Bluetooth is not working after an update
  • If any of the above issue applies then continue reading to troubleshoot Bluetooth driver for Windows 10 system.

Method 1: Ensure that Bluetooth is turned on

The first important step is to ensure that your Bluetooth was not inadvertently switched off. It’s easy to check using the following steps:

1. Click the Start button and find Settings.

2 . From the Windows Settings, choose Devices.

3. In the device menu, navigate to Bluetooth & other devices and ensure that the Bluetooth slider is switched on.

Method 2: Switch off Airplane mode

You might have mistakenly switched on the Airplane mode. Most of the laptops normally come with an Airplane button that can be toggled on or off. You can also turn it off with the following steps:

1. Firstly, click on Start button and search for Settings.

2. In Settings, select Network & Internet.

3. Now, go to the Airplane mode and ensure that the Airplane mode toggle is set to on.

Method 3: Check the Bluetooth Device

Certainly, there are devices in which Bluetooth isn’t enabled by default. So, it is crucial to check your product information on turning on your product’s Bluetooth. Some common device Bluetooth remedies are:

1. Turn off the device and wait for a moment before turning it on again.

2. Ensure that the device is in range

3. Keep your device away from unshielded USB devices that might interfere with its Bluetooth.

Method 4: Reinstall your Device

Reinstalling the Bluetooth device is another best to troubleshoot Bluetooth driver for Windows 10.

1. For this, you need to navigate to Settings > Devices > Bluetooth & other devices.

2. Now in the Other devices section, go to the device that is having issues.

3. Lastly, select Remove device and then Yes.

Method 5: Reconnect your Bluetooth Device

1. Using the settings menu, click on Add Bluetooth & other devices.

2. Here, click on Bluetooth.

3. Now, choose the device you want to add.

Method 6: Fixing Bluetooth Audio

Another method to troubleshoot Bluetooth driver for Windows 10 is to fix the Bluetooth audio settings. Generally, the connectivity with a Bluetooth speaker may come into question when it results into low-quality audio.

When the speaker is paired but not playing, a different audio device is set to default. You can fix the issue using the following steps:

1. Firstly, turn on the speaker.

2. Now, search for Sound in Windows Start.

3. Lastly, select your audio device and set it to Default.

Method 7: Launch Windows 10 Troubleshooter

Based on the issue, you can try Windows Bluetooth troubleshooter to troubleshoot Bluetooth driver for Windows 10 using the following steps:

1. Initially, open the Start menu and select the Settings.

2. In the Settings tab, go to Update & Security section.

3. Now, select the Troubleshoot from the sidebar and then select Bluetooth option.

Following the above discussed methods, this guide should definitely work to troubleshoot Bluetooth driver for Windows 10 system.

Bluetooth speakers aren’t meant to work over long distances but most have good range. Bluetooth headphones and speakers at times start to stutter. Some will stutter from day one while others will do it at random. In both cases, there doesn’t seem to be an obvious cause to the Bluetooth audio problems. If you’ve just gotten a new speaker or headset or you’ve been using one for a while and the audio is choppy here are a few fixes to try.

Constant Audio Stuttering

If your Bluetooth audio problems have been there since day one, try every fix in this section, and the next one.

Update Bluetooth Drivers

If you’ve just started using a new Bluetooth audio device, it’s a good idea to check if you have the correct Bluetooth drivers installed. If you’re using the generic drivers that Windows 10 installs, try installing dedicated Bluetooth drivers released by your system manufacturer. Generally, if the Bluetooth driver is the problem, you will experience lag with other Bluetooth devices too like keyboards.

Select Audio Device

Some speakers and headphones end up registering as two different devices. They might register as both a speaker and as a headset. Click the speaker icon in the system tray and from the list of audio input/output devices, check if your device is listed twice, or if it’s listed but the system’s built-in speakers are selected.

Select your device and check to see if the stuttering goes away. If your device is listed twice, select the second/other type.

How to troubleshoot bluetooth issues on windows

Disable Handsfree Telephony

Find your device’s name; open the Settings app and go to Devices>Bluetooth.

How to troubleshoot bluetooth issues on windows

Next, open File Explorer and type the following in the location bar;

Here, you will see your Bluetooth speaker or headphones. Identify it via its name and not the icon. The icon very likely may be incorrect so the name will help you identify your speakers or headphones correctly. Right-click the device and select Properties.

On the Properties window, go to the Services tab. Wait for it to populate and disable the ‘Handsfree Telephony’ service.

How to troubleshoot bluetooth issues on windows

Random Audio Stuttering

If you’ve suddenly started experiencing audio stuttering with a Bluetooth audio device that has been working fine check to see if your Bluetooth driver has recently been auto-updated. If it has, the new version is likely causing problems in which case, you should roll back the driver. It’s also a good idea to pair the speakers or headphones with a different system or phone to see if the problem persists. If it does, it’s probable that the speakers have become defective. If the problem only appears when the speakers/headphones are connected to your desktop, try the solutions below.

Check Distance From System

Try moving your device closer to your system and check if the stuttering goes away. If it does then it’s highly likely that something, a device or other physical item is interfering with the Bluetooth signal or your device’s range has deteriorated.

Check Battery

Make sure your device is fully charged. If possible, try using it while connected to a power source. If the stuttering goes away, your device’s battery might either have developed a defect or it’s depreciated to the point that audio quality is suffering. You can try and get the battery replaced or if that’s not an option, you can try running it while it’s connected to a power source.

Unpair And Pair Device

Much like restarting your system might resolve a lot of problems, unpairing and pairing your device again might fix the stuttering as well. For good measure, restart your system after unpairing the device, then pair it again.

Remove Interfering Devices

Phones and tablets can interfere with the Bluetooth signal. Try moving phones and tablets away from your speakers to see if it fixes the problem.

When you try to connect two devices wirelessly, Bluetooth feature comes to mind in the first place. Why not? It’s really very easy to use. Bluetooth becomes unavoidable in portable usages like connecting mouse, keyboard and speakers to your Windows 10 computer. Not just even in connecting two devices but Bluetooth also help us in sharing files. During connecting devices and sharing file, there could be Bluetooth problems. Windows 10 allows us to fix these bugs and all we need to is follow few steps.

Fix Bluetooth Problems in Windows 10

  1. Turn on Bluetooth
  2. Verify device is paired
  3. Check discoverability
  4. Check hardware status
  5. Update Bluetooth drivers
  6. Check Services

1. Turn On Bluetooth

In order to connect any devices to your Windows 10 PC, first turn on the Bluetooth connection. Click on the action center icon shown in lower right corner of the taskbar. Click ‘Bluetooth’ button to turn on.

How to troubleshoot bluetooth issues on windows

Turn On Bluetooth from Action Center

You should see a Bluetooth icon appears on taskbar.

2. Pairing a Device

After checking the hardware, you should check whether a device is paired or not. Sometimes, the device has not connected properly. So, you should perform a cross-check by pairing it again. To pair a device in Windows 10:

  • Go to ‘Start’, type ‘Settings’ and press ‘Enter’ key. This will open Windows Settings. Navigate to the path ‘Devices > Bluetooth & other devices’.

How to troubleshoot bluetooth issues on windows

Searching Settings In Start Menu

  • Make sure the ‘Bluetooth’ is ‘On’ and Click on the ‘Add Bluetooth or other device’ button.

How to troubleshoot bluetooth issues on windows

Adding Bluetooth Device

  • After that, click on ‘Bluetooth’ and it will start looking for the devices.

How to troubleshoot bluetooth issues on windows

Add A Bluetooth Device

  • Connect with your device and it should be working now.

3. Check Discoverability

When you are connecting a device with your laptop/PC, then both of them should be discoverable. To check this:

  • Open ‘Settings’ app, head over to ‘Devices > Bluetooth & other devices’.
  • From the right-hand side menu under ‘Related settings’, choose the ‘More Bluetooth options’.

How to troubleshoot bluetooth issues on windows

More Bluetooth Options

  • Check the option ‘Allow Bluetooth devices to find this PC’. Click on ‘Apply’ and then ‘OK’.

How to troubleshoot bluetooth issues on windows

Allowing Bluetooth Device To Find This PC

This will resolve the issue of not seeing the Bluetooth device and after that, you can be able to connect them.

4. Hardware Check

Bluetooth would be a USB device used to connected portable wireless devices. There is also a great chance that your hardware may have damaged or it is not working properly. In the above ‘Bluetooth Settings’ screen, go to ‘Hardware’ tab. Check the ‘Device status’ is showing ‘This device is working properly.

How to troubleshoot bluetooth issues on windows

Checking Bluetooth Hardware

If there are hardware problems then try to update the device drivers as explained in next section.

5. Update Bluetooth Drivers

There is a strong reason why your Bluetooth device is not working it’s because of the outdated drivers. To update the Bluetooth drivers:

  • Go to ‘Start Menu’ and search for ‘Device Manager’. Hit ‘Enter’ key from the keyboard to launch it.
  • Click on the drop-down icon from the left-side to see the Bluetooth drivers for your PC. Right-click on it and choose ‘Update driver’.

How to troubleshoot bluetooth issues on windows

  • Click on ‘Search automatically for updated driver software’ and it will start looking for the latest driver on the internet. If there would be any latest drivers then install them.

How to troubleshoot bluetooth issues on windows

Searching Drivers Automatically

  • If you select ‘Browser my computer for driver software’, then select the path of the drivers and click on ‘Next’. You can also click on ‘Let me pick from a list of available drivers on my computer’, it will look for suitable drivers itself. After that, you can select the drivers and click on ‘Next’ button to install them.

Most of the time, the connection issues will be resolved by just updating the Bluetooth drivers on your PC.

6. Check Services

This is an important point where you will be restarting the Bluetooth service in Windows 10. To do this:

  • Click on the ‘Start Menu’, search for ‘Services’ and hit ‘Enter’ key.
  • In the list of ‘Services’, look for ‘Bluetooth Support Service’, right-click on it and choose ‘Restart’ option.

How to troubleshoot bluetooth issues on windows

Restarting The Bluetooth Service

  • Right-click on it again and choose ‘Properties’.

How to troubleshoot bluetooth issues on windows

Properties Of Bluetooth Service

  • Set the ‘Startup type’ to ‘Automatic’.

How to troubleshoot bluetooth issues on windows

Set Automatic Startup Type for Bluetooth Service

If you have problem with wireless Bluetooth headphone then check ‘Bluetooth Handsfree Service’ is running properly. If not then restart and check the headphone is working.

Conclusion

We hope one of the above solutions helped you to fix your Bluetooth connectivity problem in Windows 10. If the hardware is having problem or you could not resolve the issue then get help from your support company.

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These troubleshooting steps go from easy to more advanced.
Please follow the steps in order and check if the device works after each step.

Make sure you have the latest version of Windows 10

Microsoft is regularly improving the way Windows handles Bluetooth devices. Check to make sure you have installed the latest updates.

  • Click Start, then go to Settings >Update & Security >Windows Update, and select Check for updates. See Microsoft for more details on how to update Windows. If prompted, you should also include the optional updates related to Bluetooth, WiFi or radio.

Make sure you have the latest Bluetooth drivers

Computer manufacturers are regularly improving the way they handle Bluetooth devices. Make sure you install the latest Bluetooth drivers from your computer manufacturer:

  • Lenovo computers
    1. Click Start, and then go to Lenovo Vantage (formerly Lenovo Companion), and select System Update. Then select Check for Updates.
    2. If there is an update available, click Install selected. Optional updates are not required but are recommended. Click here for more details on how to update your Lenovo computer.
  • HP computers
    1. Click Start, and then go to HP Support Assistant or search for support assistant. If it is not installed you can install it from HP site here.
    2. In the Devices window, select your HP computer and click on Updates. Optional updates are not required but are recommended. Click here for more details on how to update your HP computer.
  • Dell computers
    1. Click Start, and then go to Dell Command | Update and select Check. You can also go to the Dell support page here and scan your system for new updates.
    2. If there is an update available, select Install. Optional updates are not required but are recommended.
  • Other computers
    • Check the product support page of your computer manufacturer’s website to see how to update your system.

Make sure Bluetooth is turned ON on your computer

Click Start, then select Settings > Devices > Bluetooth & other devices. Make sure Bluetooth is turned ON. If you’re using a laptop with a Bluetooth switch, make sure the switch is turned on.

How to troubleshoot bluetooth issues on windows

Restart Bluetooth on your computer

  1. Navigate to the Bluetooth settings pane:
    • Click Start >Settings >Devices >Bluetooth & other devices.
  2. Click on the Bluetooth switch to turn Bluetooth Off.

How to troubleshoot bluetooth issues on windows

Wait a few seconds and then click on the Bluetooth switch to turn Bluetooth On.

How to troubleshoot bluetooth issues on windows

  • Check to see if the Logitech Bluetooth device is working. If not, go to the next steps.
  • Remove your Logitech device from the list of devices and try to pair again

    1. Navigate to the Bluetooth Settings pane:
      • Click Start >Settings >Devices >Bluetooth & other devices.
    2. Locate your device in the Devices list, click on it and select Remove device.

      How to troubleshoot bluetooth issues on windows

    3. Re-pair your device by following the procedure described here.

    Run the Windows Bluetooth troubleshooter

    Click Start, then select Settings > Update & Security > Troubleshoot. Under Find and fix other problems, select Bluetooth, and then Run the troubleshooter and follow the onscreen instructions.

    Advanced: Try to change Bluetooth parameters

    1. In Device Manager, change the Bluetooth wireless adapter power settings:
      • In the search box on the taskbar, type Device Manager, then select from the menu.
    2. In Device Manager, expand Bluetooth, right-click on the Bluetooth wireless adapter (ex. “Dell Wireless XYZ adapter”, or “Intel(R) Wireless Bluetooth”), and then click Properties.
    3. In the Properties window, click the Power Management tab and uncheck Allow the computer to turn off this device to save power.
    4. Click OK.
    5. Restart your computer to apply the change.

    Bluetooth technology has been allowing our electronic devices to communicate with each other for 20 years now. Yet, Bluetooth connections between devices can still fail, or give you all kinds of issues when you’re trying to set them up. Here are some troubleshooting techniques to try when pairing Bluetooth-enabled devices gives you the blues.

    Check your range

    If you are experiencing trouble pairing two Bluetooth devices, you’ll first want to make sure that they are within a reasonable range of each other—about 30 feet or less should do the trick. And while Bluetooth signals can indeed travel through solid objects like walls and ceilings, these obstructions can also lessen their effective range.

    Bluetooth antennas transmit data by sending and receiving radio waves to each other. To avoid interfering with other devices that transmit in the same section of the radio frequency and to cut down on battery usage, Bluetooth devices are low power. This means that Bluetooth signals can’t travel as far as higher-powered wifi signals or the output from commercial radio stations.

    Reset both devices

    The advice to turn something off and on again has become a bit of a joke in the tech world, but it may, in fact, help you to reestablish your Bluetooth connection. Try switching the Bluetooth function off and then on again on your transmitting device (computer, tablet, phone, etc.) and put the receiving device (keyboard, speaker, mouse, etc.) into pairing mode following the manufacturer’s instructions. This may encourage your device to make the connection again.

    If that doesn’t do the trick, try shutting down both the transmitting device and the receiving device. Then turn the transmitting device back on, wait until it is fully rebooted and then turn on the receiving device and attempt to pair.

    Make sure bluetooth is turned on

    OK, we know this sounds almost as simple-minded as “turn it off then on again,” but sometimes, when devices enter low-power mode, like when your phone is running low on juice, the Bluetooth antenna may get turned off. Also, keep in mind that Bluetooth turns off when you turn on airplane mode.

    And speaking of running low on juice, you’ll also want to make sure that the device you’re trying to pair with has a good charge so that its antenna is working at full power.

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    Check the pairing

    Many Bluetooth devices, like speakers, will enter pairing mode automatically when they are turned on and will connect to the last device paired if it is range. While this is handy, it can also get a little frustrating if you say, want to stream audio to a Bluetooth speaker from your tablet but the speaker itself keeps automatically connecting to your phone.

    To solve this, turn off Bluetooth on the transmitting device you don’t want to use and then re-pair your receiving device to the correct transmitting device. Alternatively, you can activate Bluetooth pairing mode on the receiving device (such as a long press of the Bluetooth or power button on a speaker) and then try to connect again.

    Some Bluetooth devices will require that you type a pairing code or accept a pairing request on one of your devices. Many Bluetooth keyboards, for example, require that you type a specific code in order to pair them with a tablet or a computer. If pairing two devices seems like it’s taking too long, be sure to check the screen on your device to see if it’s asking for permission or a code to finish the pairing process.

    Check for interference

    Many other devices operate in the same low frequency range in which Bluetooth signals transmit. Baby monitors, cordless phones, microwave ovens, and even some lighting fixtures can send and receive signals in the same 2.4GHz radio frequency. If your Bluetooth connection is not working, try moving away from these objects.

    Wifi signals in the 2.4GHz band can interfere with Bluetooth, so if you’re having trouble connecting, try switching off the wifi function on your transmitting device and attempt to pair again—or step into a different room that isn’t quite so full of other devices that are all jamming up the 2.4GHz band. You can also try connecting more devices to your router’s 5GHz network, if they’re compatible, or try changing the channel of your router’s 2.4GHz network.

    The human body can also interfere with Bluetooth signals, as the transmissions have a hard time getting through the main ingredient in human beings: water. So if you are using a pair of wireless headphones and your signal keeps cutting out, be aware of the position of your body in relation to the transmitting device.

    How to Fix Bluetooth Audio Stuttering

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    Delete the device

    Once you’ve paired with a Bluetooth device on most computers, tablets and phones, your transmitting device will attempt to automatically connect when the receiving device is present. But if your devices are refusing to pair, a good idea is to delete the receiving device and start over.

    You can do so by heading to your device’s Bluetooth settings, searching for the problematic receiving device and deleting it. Then, place the device back into pairing mode, have your other device scan for available Bluetooth connections and re-pair.

    Check with the manufacturer

    Sometimes, manufacturers of Bluetooth devices will post updates on their website about known Bluetooth pairing issues along with specific steps to fix them. Or they may post information that will tell you if there are known compatibility issues between devices so that you can at least stop feeling as though you’re doing something wrong as you attempt to make a pairing that simply might not work.

    Additionally, some devices—such as Bose portable speakers or your car’s dashboard unit—will actually get software updates periodically, so it’s good to check and see if your device is in need of one. And with some computers—especially PCs—the Bluetooth antenna driver can go out of date, particularly with the installation of new operating systems. Follow the instructions for your particular machine to check and update your drivers if needed.

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    How to troubleshoot bluetooth issues on windows

    Some computers, like laptops, come with Bluetooth preinstalled, while others, like desktop computers, require a Bluetooth adapter to be installed. In either case, having a Bluetooth adapter in a computer is required to turn on and use Bluetooth.

    Below are steps for checking if Bluetooth is installed, how it’s turned on, and how to fix Bluetooth that cannot be turned on.

    • Check if Bluetooth is installed
    • Check if Bluetooth is enabled
    • Cannot turn on Bluetooth

    Check if Bluetooth is installed

    Checking a computer to see if a Bluetooth adapter is built-in or installed can be done by looking in the Device Manager.

    1. Open the Device Manager.
    2. Look for the Bluetooth entry and click the arrow to the left of the entry to expand the Bluetooth hardware list.

    How to troubleshoot bluetooth issues on windows

    In the Bluetooth hardware list, the Bluetooth adapter should be listed. In the example picture above, “Intel Wireless Bluetooth” is the Bluetooth adapter.

    If a Bluetooth adapter is listed, then the computer has Bluetooth capabilities. If a Bluetooth adapter is not listed, the computer doesn’t have Bluetooth capabilities and requires a Bluetooth adapter to be connected.

    Check if Bluetooth is enabled

    Checking if Bluetooth is turned on can be done in the Device Manager.

    1. In the Device Manager, locate the Bluetooth entry and expand the Bluetooth hardware list.
    2. Right-click the Bluetooth adapter in the Bluetooth hardware list.
    3. In the pop-up menu that appears, if the Enable option is available, click that option to enable and turn on Bluetooth.

    How to troubleshoot bluetooth issues on windows

    If the Enable option is not available in the pop-up menu, and instead you see the Disable option, it means Bluetooth is already enabled and turned on.

    How to troubleshoot bluetooth issues on windows

    If you want to disable Bluetooth, in step 3 above, select the Disable option in the pop-up menu.

    Cannot turn on Bluetooth

    If the Bluetooth adapter is disabled in the Device Manager and the Enable option shown above does not work, try the following options.

    Install latest drivers for the Bluetooth adapter

    1. Visit the laptop or Bluetooth adapter manufacturer website for the latest drivers for the Bluetooth adapter in the computer.
    2. Download and install the latest drivers.
    3. Restart the computer.
    4. Try to enable the Bluetooth adapter in the Device Manager.
    • How to install and update a computer driver.
    • Restart the computer.

    Uninstall Bluetooth adapter

    1. In the Device Manager, right-click the Bluetooth adapter and select Uninstall.
    2. Restart the computer.
    3. If the Bluetooth adapter is detected by the computer, it should automatically be reinstalled.
    4. Check in the Device Manager to verify the Bluetooth adapter was reinstalled.
    5. Try to enable the Bluetooth adapter, if it’s not already enabled.

    Remove Bluetooth adapter and reinstall

    If the Bluetooth adapter in the computer can be removed (not an integrated adapter), try the steps below.

    1. In the Device Manager, right-click the Bluetooth adapter and select Uninstall.
    2. Turn off the computer.
    3. Open the computer case and remove the Bluetooth adapter card from the computer.
    4. Turn on the computer.
    5. Verify in the Device Manager the Bluetooth adapter is not listed.
    6. Turn off the computer again.
    7. Reinstall the Bluetooth adapter card in the computer.
    8. Turn on the computer.
    9. If the Bluetooth adapter is detected by the computer, it should automatically be reinstalled.
    10. Check in the Device Manager to verify the Bluetooth adapter was reinstalled.
    11. Try to enable the Bluetooth adapter, if it’s not already enabled.

    If the options above do not work, see other causes below with their fix.

    • There are some corrupted system files on the computer, preventing the Bluetooth adapter from being enabled and working properly. If Bluetooth worked previously, you could activate a Windows restore point for a date before Bluetooth stopped working.
    • How to restore Windows to an earlier copy.
    • The Bluetooth adapter is defective. If the Bluetooth adapter is removable, replace the existing adapter with a new adapter. If the Bluetooth adapter is integrated into the computer, you can disable the adapter in the BIOS, then purchase and install a new Bluetooth adapter.