Life hack

How to call an ambulance

Eventually, the majority of people will either witness or be associated with a mishap or experience a medical emergency situation.

Understanding what to do next and who to call can possibly conserve lives.

Dangerous emergency situations

Call 999 in a medical emergency situation. When somebody is hurt or seriously ill and their life is at threat, this is.

Medical emergency situations can consist of:

If you or somebody else is having a heart attack or stroke,

Call 999 right away. Every 2nd counts with these conditions.

Likewise call 999 if you believe somebody has actually had a significant injury, such as after a severe roadway traffic mishap, a stabbing, a shooting, a fall from height, or a severe head injury.

Non-life-threatening emergency situations

If it’s not a lethal emergency situation and you or the individual you’re with does not require instant medical attention, please think about other choices prior to dialling 999.

  • self care in your home
  • calling NHS 111
  • speaking to a pharmacist
  • checking out or calling your GP
  • going to your regional NHS walk-in centre
  • going to your regional immediate care centre or your regional small injuries system
  • making your own method to your regional A&E department (getting here in an ambulance does not suggest you’ll be seen any quicker)

Selecting the very best service for your requirements will make sure the ambulance service has the ability to react to individuals who require aid one of the most.

What takes place when I call 999?

If it’s a real emergency situation, where somebody is hurt or seriously ill and their life is at threat, call 999 and do not panic.

You can call emergency situation services by means of SMS if you’re deaf, hearing impaired or have a speech obstacle.

Check out the emergencySMS site to learn more or to register your phone.

1. Respond to the concerns

When you’re linked to a call handler, you’ll need to respond to a series of concerns to develop what’s incorrect, such as:

  • Where are you (consisting of the location or postal code)?
  • What contact number are you calling from?
  • What has occurred?

This will permit the operator to figure out the most suitable reaction as rapidly as possible.

Dialling 999 does not always suggest an ambulance will be dispatched. The call handler will choose what’s suitable.

It might be safe enough for you to be seen in other places, or you can be provided telephone recommendations by a clinically experienced scientific consultant.

If it’s a lethal emergency situation,

An ambulance will be sent out.

Reaction systems that might be dispatched consist of:

  • an emergency situation ambulance
  • a quick reaction lorry or motorcycle
  • a cycle reaction system
  • a neighborhood initially responder
  • a mix of the above

2. Do not hang up yet

Await an action from the ambulance control space. They may have more concerns for you, such as:

  • What’s the age, gender and case history of the client?
  • Is the individual awake or mindful and breathing?
  • Exists any major bleeding or chest discomfort?
  • What is the injury and how did it occur?

When they have all the info they require,

The individual managing your call will let you understand.

You may likewise be provided guidelines about how to offer very first help up until the ambulance shows up.

How you can help the ambulance team

There are a variety of things you can do to help the ambulance service.

For instance, remain calm and:

  • if you remain in the street, stick with the client up until aid shows up
  • If the client’s condition modifications


  • call the ambulance service back.
    If your area modifications
  • ,

  • call the ambulance service back.
  • if you’re calling from house or work, ask somebody to unlock and direct the paramedics to where they’re required
  • lock away household animals
  • if you can, document the client’s GP information and gather any medication they’re taking
  • if you can, inform the paramedics about any allergic reactions the client has

If suitable, you might wish to call the client’s GP. The GP might fulfill you at the A&E department, or call with essential info about the client.

How to offer very first help

If somebody is hurt in an event, very first check that you and the casualty aren’t in any threat. Make the circumstance safe if you are.

When it’s safe to do so, evaluate the casualty and, if essential, dial 999 or 112 for an ambulance. You can then perform fundamental emergency treatment.

It is very important to remain calm and attempt to get a summary of the circumstance.

If you can recognize what the most major issue is,

See. The most apparent issue isn’t constantly the most major.

Deal with the most lethal issues initially, such as absence of breathing, bleeding or shock.

Look for other injuries and damaged bones later on.

If an individual is unconscious however is breathing and has no other lethal conditions, they must be put in the healing position.

If an individual isn’t breathing generally after a mishap, begin and call an ambulance CPR quickly if you can.

Page last evaluated: 29 August 2018
Next evaluation due: 29 August 2021

An ambulance supplies transportation to a healthcare facility and makes it possible for emergency situation medical professionals (Emergency medical technicians) to start medical treatment on arrival, extending treatment through the trip to the medical. If you need treatment and require to get to an emergency situation department, it is essential to keep in mind that the rescue team is not the only alternative.

When you might not desire to call an ambulance and discover a various method to get to the medical facility,

There are times. When in doubt, call 911.


In most cases, treatment need not be instant. Some locations have non-emergent transportation readily available if you call 911 and the issue is not life or limb threatening, such as small injuries or health problem, such as an aching throat. Small injuries and diseases normally do not require an ambulance, however there are constantly exceptions.

If you are uncertain if you require an ambulance, much better to call 911 and they will help you straight. It is most likely that an ambulance is suitable if you see that:

  • An individual’s condition is possibly lethal. They might be experiencing chest discomforts, problem breathing, abrupt confusion or a modified psychological status. These signs might be indications of cardiac arrest, stroke, or associated conditions and instant medical attention might be needed. Call 911 and get an ambulance.
  • Somebody is choking and requires stomach thrusts (Heimlich maneuver) or back blows, or his/her heart has actually stopped and the private needs cardiopulmonary resuscitation (CPR). Call 911 prior to carrying out CPR to get the ambulance moving; the dispatcher can likewise help you with the life-saving treatments.
  • Moving the client might even more hurt the person. This can be seen in automobile mishaps or falls or other injury. EMS companies are trained in how to draw out individuals securely from possibly unsafe circumstances.
  • You are not able to obtain or the client to the Emergency situation Department due to fall, injury or weak point. If you are too weak to get up on your too unstable or own on your feet, it would not be an excellent concept to support the wheel of an auto.

Other factors to consider consist of:

Rural vs. Urban Your geographical area aspects greatly into reaction times. If you reside in a rural area, an ambulance– most likely a volunteer rescue team– might take a while to reach you, and in some backwoods, the reaction times can be considerable if the ambulance lies far from your home. If you remain in a city, it might likewise take a very long time if traffic is crowded, though there might be more systems readily available than there remain in the countryside.

Cash. If you can not obtain or the victim to the medical facility due to absence of transport or injury, and the condition is non-life threatening, call a buddy or member of the family, taxi, or ride-sharing service. Utilizing an automobile service will cost numerous dollars less than an ambulance.

Volunteer companies might not charge you straight for transportation, however the cash originates from taxes. City Emergency Situation Medical Solutions (EMS) companies will charge you based upon level of call and range transferred. If you have medical insurance, this might cover part or all of an ambulance transportation, depending upon your insurance coverage.

No matter your condition, emergency situation doctors will be prepared and waiting on the opposite.

Joseph Lang, MD., FACEP is a personnel doctor and partner at Emergency situation Physicians of Tidewater in Norfolk, Va. He is an assistant teacher in the Department of Emergency situation medication at Eastern Virginia Medical School.


Calling Triple No (000) for an ambulance in an emergency situation, frequently at a demanding time, can be difficult. When calling Triple No (000) for an ambulance, it is practical to be prepared to respond to the call taker’s following concerns.

Is it an emergency situation?

If they have a medical emergency situation,

Individuals must just ever call Triple No (000) to ask for an ambulance. If it is something less immediate, think about whether it is better suited to:

  • See a GP
  • Contact a relative
  • Call Nurse on Call on 1300 60 60 24
  • see

How to call

When it comes to a medical emergency situation call Triple No (000) and request ambulance.

Triple No (000) callers can assist us by offering info that is as precise as possible since this is the very best method we have of identifying the most suitable reaction.

When calling Triple No (000) for an ambulance, a Telstra call taker will ask you:

  • Do you need ambulance, authorities or fire?
  • Which state are you calling from? If you are calling from a mobile phone), (.

Your call will then be linked to a Triple No operator from the Emergency situation Providers Telecom Authority (ESTA) who will help you.

Be prepared to address their concerns as finest you can:

  • What is the specific area of the emergency situation?
  • What is the contact number you are calling from?
  • What is the issue? Just what occurred?
  • The number of individuals are harmed?
  • How old is the individual?
  • Is the individual mindful (awake)?
  • Is the individual breathing?

Remain on the phone unless informed to hang up. Follow the call taker’s guidelines while awaiting the ambulance. These guidelines will assist the ambulance and the client paramedics.

As quickly as the area and kind of emergency situation is verified, an ambulance will be dispatched by the dispatch group. The call taker will continue to ask more concerns about the client. The concerns assist the call-taker to prioritise the ask for an ambulance without delay and figure out whether the client needs an alternative service or extra services such the Mobile Intensive Care Ambulance (MICA) paramedic abilities.

For more details on calling Triple No (000), go to the ESTA website or download our How To Call Card.

You can download the Emergency situation Smart device App and get info in other languages at the Triple No (000) website.