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How to rma a defective product

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Before you request to replace your product, make sure that your product is under warranty. You can find our warranty policy page for our products here. Our page for our warranty policy for Corsair PC systems is here.

Once you’ve ensured your product is under warranty, create a ticket for a Return Merchandise Authorization (RMA) request at support.corsair.com. Corsair does not accept returns without authorization.

To submit an RMA request:

  1. Go to https://help.corsair.com/hc/en-us/requests/new.
  2. Click the dropdown menu and select Warranty (RMA) – Replacing My Product.
  3. Enter the requested information. Fields with an asterisk next to the name are mandatory.
  4. Click Submit once you’re done.

Once you submit your ticket, it will be reviewed by technical support to make sure the product is eligible for a replacement. If it is approved, you will be sent an RMA with instructions on how to return the product.

When will Corsair respond to my Return Merchandise Authorization (RMA) request?

Please allow up to 2 business days for our agents to send an initial response. If you need more immediate service, please contact us by phone.

My tracking information shows that my return has arrived. Why hasn’t my RMA status been updated?

We estimate it takes up to 2 business days to process your return. Delays to your RMA status being updated could be caused by high return volume, holidays, or discrepancies between what was expected and what was delivered. If you need more information, you can contact us through your ticket or calling us by phone.

My ticket shows my replacement has shipped. Where is it now?

When your replacement ships, you should receive a tracking number within 2 business days. You can use the tracking number to check the status of your replacement. If you don’t receive a tracking number within 2 business days, please let us know.

I have a tracking number, but the package isn’t showing any progress. What’s going on?

If you don’t see tracking updates after one business day has passed, you should reach out to the shipping company for more information.

If the shipping company cannot answer your question, contact us by responding to your ticket or giving us a call.

Sometimes the same organization that installs parts and equipment at a customer’s location needs to process a return of that product or customer asset.

Common examples for why returns may be initiated include:

  • The part or equipment is defective.
  • The customer is dissatisfied.
  • A repair is needed and the repair will not take place on site, but back at the service provider’s or manufacturer’s location.
  • The equipment was at the customer’s location as part of a lease that is ending and will not be renewed.

Field Service supports three out-of-the-box returns:

  • Return to warehouse
  • Return to vendor
  • Change of equipment ownership

Step 1: Create an RMA

From the main menu, go to Field Service > Inventory tab > RMAs.

On the Active RMAs screen, select +New.

Fill in your information. Use the handy tooltips as a guide.

If the product was used in a work order, choose the related Work Order where the product was used. The related Service Account is automatically filled in when you choose a work order.

Choose an RMA substatus. For example, Exchange, Repair, Retire, or Upgrade. These options are configurable in Field Service > Settings > RMA Substatuses.

Select the Date Requested and if it’s Taxable or not.

Specify the price of the product being returned by choosing a Price List.

When you’re done, Save.

How to rma a defective product

Ship via

When you create a Field Service RMA, you can track how the return will be transported. The ship-via field lets you specify different shipping methods used by your company. You can create new options in Field Service > Settings > Ship Via. Common examples include freight shipping, USPS Ground, or FedEx.

Step 2: Add RMA products

Once an RMA is created, you must add the products to be returned. There are two ways to add RMA products — either manually or by choosing a product that was used on a work order.

To add products manually:

  1. In the RMA record, go to the Product section, and then select +Add RMA Product Record.
  2. Use the tooltips to help fill in your information, and then select Save & Close.

How to rma a defective product

Add products used in a work order

To Add WO Products, a work order must be associated with the RMA.

In the RMA record, on the command bar at the top, select Add WO Products. The Add WO Products dialog box opens.

From the list of Work Order Products, select the Return check box for the products that are being returned.

If the full quantity is not to be returned, you can choose a different value in the Return Value column, for example, if 5 units were used on a work order, but only 3 are to be returned.

For each work order product to be returned, choose a Processing Action. This is the type of return. Choose from the following options:

Next, specify the destination of the return. For example, if your Processing Action is Return to Warehouse, then in the Return to Warehouse column, choose the warehouse the product is going back to.

When you’re done, in the Add WO Products dialog box, select Ok.

Step 3: Create an RMA receipt

From the RMA go to Related > Receipts.

Select +Add New RMA Receipt.

Use the tooltips to help fill in your information.

Step 4: Add RMA receipt products

From the RMA receipt record, go to the Products section.

Click +Add New RMA Receipt Product.

Fill in your information. Use the handy tooltips as a guide.

Enter the RMA Product and Quantity received.

Select Save.

For products that are tracked in inventory and for returns going to warehouses, an inventory journal is created automatically in the background that increases the “On Hand” warehouse quantity by the RMA receipt product quantity.

Step 5: (Optional) Create an RTV

You only need to create an RTV if the return is going back to the vendor. Once the product is received, you will create an RTV.

In the RMA record, on the command bar at the top, select Create RTV. The Create RTV dialog box opens.

Review the details, and then select the Return check box.

A dialog box opens, confirming the RTV has been created.

To see the RTV record, from the main menu go to Field Services > Inventory tab > RTVs.

Choose the RTV record that you created to open the record.

To track the return, mark when it was approved, shipped, and received.

To credit the customer, go to the RMA, and then click RMA Product.

Set Credit to Account to Yes.

Select Save.

To issue a credit memo, go back to the RMA, and then to RMA Receipts.

Select the RMA receipt.

On the command bar at the top, select Credit to Customer.

Limited Warranty

AVer Information Inc. offers a 3-year parts and labor warranty for the EVC, VC and CAM series, and a 2-year parts and labor warranty for the EMC, H series and VCBridge from the date of purchase unless otherwise stated. Click here to view the full warranty program. During this period, AVer will repair or replace components of the product that are tested as defective from regular usage. All AVer video conferencing systems qualify for one year of advanced replacement upon product registration (valid for one year from date of purchase). Click here to view the full advanced replacement program. This Limited Warranty shall not apply to products deemed defective by unreasonable use, accident, negligence or modification done other than by AVer’s authorized service technicians.

All EVC, VC, CAM, and HVC series solutions: 3 Year Warranty with 1 Year of advanced replacement*

* Activated upon product registration; 1 year advanced replacement available for Continental USA/Alaska/Hawaii only

Defective Item Return Guidelines

  • Clearly mark the RMA number on the shipping box (Contact support to obtain a RMA number)
  • Provide a copy of your proof of purchase, such as your sales invoice or sales order
  • Include a written description of the reason for return for each returned product

Free 2-way RMA Shipping (Continental USA/Alaska/Hawaii Only)

Products that qualify for RMA include free 2-way shipping. Once the RMA is processed, the user will receive an email with a pre-paid shipping label to use for the return of a defective product. Upon repair, AVer cover the shipping cost to return the unit back to the user. 2-way shipping does not apply to products that are physically damaged or out of warranty.

AVer will NOT pay for 2 way shipping if the product is:

  • Out of warranty
  • Physically damaged by user
  • Stock rotation by channel

AVer Information Inc. E-Store Purchase Return Guidelines

You may return merchandise purchased from www.averusa.com to AVer Information, Inc. by mail. You will receive a refund for your purchase only if it meets the criteria below. Note: All returns, whether the product is defective or not requires an RMA number. We do not offer merchandise exchanges.

All refurbished products have a non-returnable policy.

Obtaining an RMA may be quicker from the place of purchase. In case your device is not functioning within the store replacement period please contact them directly.

Please register your product using our online registration to obtain your RMA quickly.

Return Merchandise Authorization (RMA) process:

STEP 1 – Your device is NOT functioning
If your device is not functioning, please contact our call centers via:
1. Chat
2. Phone
3. Email

STEP 2 – Support agent will troubleshoot and determine eligibility of RMA
Our support agent will work with you to troubleshoot the device and determine the eligibility of RMA.

NOTE: Your device must be UNDER WARRANTY in order to qualify for a replacement.

STEP 3 – Register your product
Eligible or not, please register the product with our support agent by providing the following information. Alternatively, you can also register your product using our online registration.

1. Name
2. Email address (required for RMA approval)
3. Phone number
4. Ship to address (No P.O. boxes are accepted)
5. Product part number, color and capacity
6 Date of purchase (required for WARRANTY eligibility)
7. Place of purchase
8. Serial number of product
9. Proof of Purchase (may be required in certain cases)

STEP 4 – Support agent will submit RMA request for approval, if device is qualified for replacement
Our support agent will quickly submit a request for RMA approval after qualifying your device for replacement.

NOTE: Your RMA may be approved immediately, if you have contacted us via phone or chat. Standard RMA approval time may take up to 3 business days.

STEP 5 – Once RMA is approved
Upon approval of your RMA, you will receive 2 emails:
1. Approval information
2. A link to a complimentary UPS label with your return address on it (USA residents only)

If you are an Australian customer you will need to deliver or post your defective product to our local depot.

You are responsible for any expenses you may incur in delivering your defective product to our local depot. All other expenses in relation to your approved warranty claim will be covered by SanDisk.

Under the Australian Consumer Law (which applies irrespective of our warranty), you may be entitled to recover some or all of your expenses in making this warranty claim.

NOTE: Steps 6 and 7 are end users/consumers in the United States of America (USA) ONLY.

STEP 6 – Print your UPS label
Please print the UPS label immediately as it expires within 10 days. Only one label is available per RMA.

STEP 7 – Put your device to be replaced in a padded envelope and ship back to us
Upon printing the UPS label, please put your device (WITHOUT accessories, i.e. headphones, cables, CD) in a padded envelope and attach the complimentary UPS label on the envelope. Use the nearest drop-off UPS box for free shipping back to us.

STEP 8 – You will be notified by email
You will be notified by email once we ship your new device along with a UPS tracking number. You can track your package via http://www.ups.com and entering the tracking code.

NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.

To check your RMA status
If you know your RMA number, login to check your RMA status

Obtaining an RMA may be quicker from the place of purchase. In case your device is not functioning within the store replacement period please contact them directly.

Please register your product using our online registration to obtain your RMA quickly.

Return Merchandise Authorization (RMA) process:

STEP 1 – Your device is NOT functioning
If your device is not functioning, please contact our call centers via:
1. Chat
2. Phone
3. Email

STEP 2 – Support agent will troubleshoot and determine eligibility of RMA
Our support agent will work with you to troubleshoot the device and determine the eligibility of RMA.

NOTE: Your device must be UNDER WARRANTY in order to qualify for a replacement.

STEP 3 – Register your product
Eligible or not, please register the product with our support agent by providing the following information. Alternatively, you can also register your product using our online registration.

1. Name
2. Email address (required for RMA approval)
3. Phone number
4. Ship to address (No P.O. boxes are accepted)
5. Product part number, color and capacity
6 Date of purchase (required for WARRANTY eligibility)
7. Place of purchase
8. Serial number of product
9. Proof of Purchase (may be required in certain cases)

STEP 4 – Support agent will submit RMA request for approval, if device is qualified for replacement
Our support agent will quickly submit a request for RMA approval after qualifying your device for replacement.

NOTE: Your RMA may be approved immediately, if you have contacted us via phone or chat. Standard RMA approval time may take up to 3 business days.

STEP 5 – Once RMA is approved
Upon approval of your RMA, you will receive 2 emails:
1. Approval information
2. A link to a complimentary UPS label with your return address on it (USA residents only)

If you are an Australian customer you will need to deliver or post your defective product to our local depot.

You are responsible for any expenses you may incur in delivering your defective product to our local depot. All other expenses in relation to your approved warranty claim will be covered by SanDisk.

Under the Australian Consumer Law (which applies irrespective of our warranty), you may be entitled to recover some or all of your expenses in making this warranty claim.

NOTE: Steps 6 and 7 are end users/consumers in the United States of America (USA) ONLY.

STEP 6 – Print your UPS label
Please print the UPS label immediately as it expires within 10 days. Only one label is available per RMA.

STEP 7 – Put your device to be replaced in a padded envelope and ship back to us
Upon printing the UPS label, please put your device (WITHOUT accessories, i.e. headphones, cables, CD) in a padded envelope and attach the complimentary UPS label on the envelope. Use the nearest drop-off UPS box for free shipping back to us.

STEP 8 – You will be notified by email
You will be notified by email once we ship your new device along with a UPS tracking number. You can track your package via http://www.ups.com and entering the tracking code.

NOTE: Once SanDisk receives the defective product from you, this process takes approximately 2-3 weeks before you receive your new device.

To check your RMA status
If you know your RMA number, login to check your RMA status

General Policies

At eNS, customer satisfaction is a top priority. However, there are times when issues arise where a product is damaged or not working properly. If there is a problem or if you have a concern, please contact us and let us help. Our goal is to get your situation resolved as quickly as possible using the resources available or, if need be, replace the product. Depending on the situation, eNS accepts returned product, ships replacements and issues refunds and/or credit with prior written approval (as evidenced by a valid RMA#) and at its’ sole discretion. Before sending or returning anything to eNS please get in touch via telephone or email and obtain an RMA number. eNS receiving information about a return through this RMA process prior to the arrival of the return ensures eNS can provide the most timely and high quality service. RMA#’s are good for 14 days from the date of issue and product must be received within 30 days of the RMA# issue date. Warranties, service agreements and other service items are not eligible for return. Please make sure to ask you sales representative about product return eligibility.

Defective Product Returns

Products with manufacturer defects will be replaced with another product of the same make and model, if available. In case of advanced replacement you will be invoiced for the replacement product and if the defective product is not returned or if it is determined that it does not qualify as a manufacturer defect the invoice for the replacement product will be due for payment immediately.

Non-Defective Products Returns

At its sole discretion, eNS may accept non-defective product for return. The Product must be returned in original packaging, unopened and complete with all manual, cables, disks, software, paperwork and all other accessories. The returned product must be in the same condition in which it was received, in saleable condition and the original packaging seals must not be broken and the boxes must not be damaged or defaced in any way. Non-defective returned product will be subject to a 25% restocking fee.

Damaged in Shipment (packaging shows evidence of mishandling)

For shipping damaged returns please take pictures of the damage to the outer shipping box and any internal damage you can see upon opening the outer box. Include these pictures along with the attached form.

Returns Without an RMA#

eNS may not receive returned goods without an RMA number. eNS reserves the right to reject any unknown or unsolicited shipment. The physical receipt of goods does not constitute the acceptance of a return or obligation on eNS’ part.

To obtain an RMA# please follow these steps:

  1. Please provide eNS with the information on form on page 3 of this document.
  2. Record the information above and enclose a hard-copy along with the shipment you send to eNS to ensure adequate customer/product identification. eNS recommends using the original product packaging put inside shipping boxes similar to how the product was shipped from eNS.
  3. Put the RMA# on the outside of your return product package(s) to further ensure RMA identification.
  4. Ship the package to:

Enhanced Network Systems, Inc.

Attn: Returns – RMA#__________

14 Inverness Drive East, Suite F100

Englewood, CO 80112

  1. eNS will inspect the product upon receipt, noting its condition and the condition of the packaging materials and confirm that the product and the RMA paperwork are correct. Make sure to include all cables, peripherals, manuals, software, etc…
  2. Eligibility for the resolution requested (repair, replace, credit) will be determined and the appropriate action will be taken (refund, account credit, partial credit, repair, or replace.)
  3. If the product does not qualify for the resolutions listed above eNS will provide an explanation and return the product to you at your expense. If within 10 days of eNS notifying you of the status of the RMA eNS does not receive return shipping instructions with billing information, then eNS may dispose of the product in any manner eNS chooses.

Enhanced Network Systems, Inc.

Return Merchandise Authorization
Policy & RMA Request Form

Company Name: Your Name:
Company Contact Information: Your Contact Information
Return Initiation Date: eNS Sales Rep.:
Reason for Return:
Requested Resolution:
Additional Notes:
Item Description: Stock Number: Quantity: Serial Number(s): PO# Invoice # Requested Resolution (Repair, Replace, Credit):

Our Offices

We’re available to provide you with outstanding technology products at aggressive pricing – just a phone call or e-mail away. Begin your partnership with Enhanced Network Systems today and gain a competitive edge to increase profits.

Main (866) 892-0246
Fax (303) 534-0827

How to rma a defective product

RMA (Return material authorization) is an e-commerce term that describes an arrangement in which the supplier of a good or product agrees to have a customer or client ship that item back to them in exchange for a refund or credit. This sort of agreement, which is also called a return merchandise authorization or returned goods authorization, allows for a higher degree of guaranteed quality.

Return is an inevitable situation in business. Allowing buyers to return unflavored or defective products is a way to attract and assure the product quality and stores’ services to their customers. Online shops can get trouble in return management activity because this process is pretty complicated and affect directly to both sites’ benefits. Understand the need, Magento 2 RMA is built to help all Magento 2 stores handle customers’ return requests and exchanges easier to protect customers will and eliminate business risk.

In this article, we will discuss about the benefits for handing returns and how to set up it in Magento.

How to rma a defective product

We will discuss deeply five main reasons that your Magento stores in need of RMA tool in this part.

Assure customers of product quality

Online shoppers cannot see and try the products before placing orders but only can view pictures, video or reviews of others. This undoubtedly makes online shopping riskier. To eliminate this risk level, return allowance is crucial for every e-store since buyers often have nothing to count on when shopping online.

A return possibility tells customers many things about your store. It can be the feeling of security and trust that they cannot be treated even buying from distant. It also can be the store guarantee for their products and service quality. Customers are likely to interpret the return policy as “We are confident of our products. Let’s try it and you will be persuaded”.

Offer flexible solutions for return request

In order to minimum customers’ risk and stores’ loss, return nowadays can be solved by many alternative solutions. Instead of giving back the items and receive money, customers can choose other options appropriate for specific situations. Replacement can be used in the case customers want another product after receive the previously ordered ones and they just change their mind then.

Choosing to fix items often happens with the broken or defective orders that stores can make sure to recover it in the guaranteed period. Another effective alternative is that the refund amount can be redeemed for store credit used later on your website. This is more beneficial to merchants since buyers only can use the amount on your store and they are forced to make further purchases to use the credit. Naturally, some of them become your long term customers.

Make the return process a pleasant experience

No one can deny that return is unpreventable for sellers, especially online sellers. As customers cannot visualize and try the products in real, sometimes it does not meet their expectations when they receive it. Hence, a return is likely happening in this case.

But how can you make this process seem a negative experience into a comfortable and convenient one? Just offer customers the right to return whatever they want and also talk to them to share thoughts and ideas mutually. You can understand your weakness most when you welcome return customers. At least they give them helpful feedback to improve your products and services better.

Build store reputation with high customers satisfaction

The last main reason why you need RMA function is to eliminate the negative reviews on your websites by providing customers the tool to communicate and send their bad experience directly to stores. Over time, shoppers realize your stores as a highly trusted brand name with a few bad reviews and a flexible return policy offered. They never have to worry about the risk of online shopping. Bringing a shopping with the joy and free-worry for customers is a mission that any e-stores are forwarding to.

Save time and cost for e-stores in the long term

Continuing the story above, we all know that return means losing money at that moment. No store owner prefers it. But if you see it in the long run, you will welcome return at that beginning of your career as a lesson to success later. Each return customer is a lesson for your business. Do not hesitate to listen to them, learn from them and turn their not-really-good-experience to the better one.

By an advanced return extension, you do not need to worry about return and complain which are out of your control. Customers can send return requests and leave comments into that request. Only store admin can read it. Now you can do anything such as apologies, giving promotions and compensation or exchanging of the alternative methods of return. That is a great idea to deal with your customers privately.

By default, RMA requests can be submitted by customers from the storefront. Requests to return individual items are managed by the Enable RMA attribute, which is managed in the Advanced Settings section of each product record, under AutoSettings. By default, the configuration settings are applied to the product. If Enable RMA is set to “No,” the product does not appear in the list of items that are available for return. An RMA can be generated only if there is an item in the order that is available for return. Changes to the value of the Enable RMA attribute apply to both new and existing orders.

How to rma a defective product

Enable RMA for Product

To enable RMAs:

  1. On the Admin sidebar, click Stores .
  2. In the Settings section, choose Configuration .
  3. In the Sales section in the left panel, choose Sales .
  4. Expand the RMA Settings section.

How to rma a defective product RMA Settings

5. Configure RMA settings:

  • Set Enable RMA on Storefront to Yes .
  • Set Enable RMA on Product Level to Yes .
  • Set Use Store Address to one of the following values:
    1. Yes – Send returned products to the store address.
    2. No – Enter an alternate address for product returns.

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Some 10 years ago, I asked my computer technician friend which hard drive to buy and he said Seagate is the best. My first ever hard drive was a 250GB Seagate Barracuda back in 2008 which lasted until 2014! Fast forward to 2018, I now have Seagate external hard drives.

When we buy from a store, they generally give us 1 year store warranty. In case the hard drive fails during that period – you can return it to the store and they’ll have it checked and replaced. I have a 1TB external hard drive that lapsed the 1 year store warranty and I thought I was done for. Fortunately, we have the return merchandise authorization or RMA which replaces our faulty/defective product if it is still under the warranty period.

I have returned two hard drives, a Maxtor and a Seagate Portable External Hard Drive. How to replace the defective product? Here’s an overview.

  1. Make sure it is faulty and under warranty period.
  2. Register and create an RMA Order.
  3. Ship your product to Seagate via LBC or your courier of choice.
  4. Seagate will ship you a replacement. Brand new, FREE of charge! 🙂

Let’s get this guide started!

1. First make sure the drive is really faulty. Use SeaTools to check the status of your hard drive. Download and install: https://www.seagate.com/as/en/support/downloads/seatools/

2. Then let’s check if the product is still under the warranty period:
URL: http://support.seagate.com/apps/customer/en-US/warranty_validation.jsp
How to rma a defective product

3. Here is my faulty hard drive still “In Warranty” status.How to rma a defective product

4. If the product is still under warranty, we can then create an RMA order. Register first at https://www.seagate.com/as/en/consumer-login/ Once you’re registered select “Create Order”.

On the WARRANTY tab, select Manual Entry and fill out the information needed and click Next.

How to rma a defective product

5. On the OPTIONS tab, select Standard Replacement and hit NEXT. Ship your non-functioning product to our receiving facility and upon successful receipt, we will send a replacement product to you within 5 to 7 business days, ground service upon stock availability.

How to rma a defective product

6. Fill out the shipping details: name and complete address. For Seagate Return Location, select UPS SCS (Philippines) Inc and hit NEXT.

How to rma a defective product

7. Review the information and once confirmed, hit Submit Return Order.

How to rma a defective product

8. Now you have an RMA Number. Go to your nearest courier and ship the defective product to the address below. I used LBC and paid P155 pesos only. Use bubble wrap to protect your hard drive.

UPS SCS (Philippines) Inc.
2/F Cargohaus Building
Old MIA Road,
Barangay Vitalez
Paranaque City
Philippines
1700

How to rma a defective product

9. You will receive confirmation email so check your email regularly for updates.

How to rma a defective product

10. After 5 – 7 business days, you’ll receive your shiny new replacement Seagate product shipped to your home free of charge! Look how well it was packed!

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The supply chain is filled with instances where a delivered product does not necessarily meet the expectations of the merchant, consumer, or other buyers. When a product needs to be returned, it must go through a return process, referred to as Reverse Logistics, and obtaining the return merchandise authorization (RMA) is typically the first step of the process.

Ticket Defective Parts

When you create an RMA via the ticket and add the parts in the ticket the system automatically adds the part and quantity in the defective parts so it can be used when you create the purchase order. You can see all of them on the RMA Report as well.

How to rma a defective product

When you are ready to send the defective parts to the supplier, please head to the purchase order and either create a new purchase order or modify an existing one. Please note that “Set RMA” will perform the same process and add the defective parts in the report.

Click on the “Add RMA – Defective Parts” button and select the parts you wish to add in the purchase order. You will notice that the price will be set to 0 and you can’t change the quantity.

How to rma a defective product

From the popup the system will show all the defective recorded via the RMA process, please click on the checkbox and then “Add to Purchase Order” button.

How to rma a defective product

Once you have added the items in the purchase order you can email the supplier and update the purchase order to “Ordered” after this it’s the same purchase order workflow, once received set them as received and then allocate the stock to the correct shop. As soon as you allocated the stock will be added in that shop.

POS Defective Parts

Please go to the POS Sales and locate the order, you can also use “Search all things” from the top bar. From the action please click on the “Create RMA” icon. The same option is also available when you view the order, its at the bottom of the page.

How to rma a defective product

Or from the view order page.

How to rma a defective product

From the popup please add the rma quantity and click on the “Create RMA“.

How to rma a defective product

Once created you will see the RMA on the sales report with 0 amount the system will add the part and quantity in the defective parts so it can be used when you create the purchase order. You can see all of them on the RMA Report as well. When you are ready to send the defective parts to the supplier, please head to the purchase order and either create a new purchase order or modify an existing one.

Click on the “Add RMA – Defective Parts” button and select the parts you wish to add in the purchase order. You will notice that the price will be set to 0 and you can’t change the quantity.

How to rma a defective product

From the popup the system will show all the defective recorded via the RMA process, please click on the checkbox and then “Add to Purchase Order” button.

How to rma a defective product

Once you have added the items in the purchase order you can email the supplier and update the purchase order to “Ordered” after this it’s the same purchase order workflow, once received set them as received and then allocate the stock to the correct shop. As soon as you allocated the stock will be added in that shop.

You can also modify an existing POS RMA if needed, there might be a case where a customer bought a few item lines and at first, they returned one and maybe a week later they returned another one and so on. You will see a green icon instead of a red icon in the actions if there is an RMA already created.

How to rma a defective product

Simply click on the green icon in the action and from the popup make the changes as required.

How to rma a defective product

Please note that “Return” is something different, the return is when the customer no longer wants the item and there is nothing wrong with the item. When you do the return you refund the money and the item goes back in the stock and can be used in another other order. Please DO NOT create return if it’s defective and follow the above process. When it’s defective the system creates another order as an RMA and the amount is set to 0 and the first order is set as defective.

If you delete the RMA order then everything will be reversed however if you have already created a purchase order and RMA parts have been added then the system will not allow you to delete the order until you delete the purchase order first.