How to be a travel agent

What does a travel agent do?

Travel agents may be based in a huge travel bureau in a shopping mall or supermarket, or they may work for a local high-street travel agent. Some functions may be based in a contact centre.

This job would typically include:

  • using understanding and creativity to help customers find a suitable strategy getaway or to prepare independent travel
  • examining the schedule of the chosen getaway by telephone or computer system
  • booking using a computer system
  • filling and event deposits in scheduling types
  • calling customers when their tickets get here, and event last payments
  • informing customers of any adjustments, such as cancelled flights, and establishing choices

Travel agents also advise customers about passports, travel insurance protection, visas, vaccinations and journeys. You may also establish refunds and handle complaints.

This function might consist of specialising in the business-travel sector and managing itinerary for people on business. This might consist of managing files, ticketing, truck hire and accommodations.

What do I need to do to wind up being a travel agent?

The most common approach to start as a travel agent is to find handle a travel bureau and train on the job.

A terrific standard requirement of education would come in handy, including some GCSEs (A-C). Business will want to see that you are enthusiastic, and have the very best private qualities for the job.

It would help if you have experience in customer service or sales, and foreign-language capabilities may also work for some work. You may take a college course to help prepare for this sort of job. This is trivial, nevertheless it may help you when looking for work. Important courses include:

  • Level 1 Certificate/Diploma Introduction to the Travel and Traveler Market
  • Level 1/2 Certificate in Travel and Traveler
  • Level 2 Award in Principles of Customer Service in Hospitality, Leisure, Travel and Traveler
  • Level 2 Certificate/Diploma in Travel and Traveler

Discover More About the Wage, Needed Capabilities, & More

How to be a travel agent

Theresa Chiechi/The Balance

Travel agents established transportation, accommodations, and house entertainment for business and personal travelers after extremely first examining their requirements and desires. Agents may specialize by sort of travel, such as leisure or business, or by place. Travel agents also promote itinerary on behalf of cruise lines, resorts, and specialized travel groups.

Travel Agent Duties & Responsibilities

This job normally requires the ability to do the following work:

  • Book tickets for travel
  • Book visits for lodgings
  • Manage deposits and payments for bookings
  • Stay within the client’s budget strategy
  • Assessment visas, vaccinations, and other travel requirements
  • Repair emergency situation circumstances and issues
  • Maintain accurate records

The main commitment for travel agents is to arrange all components of travel for their consumers, from airline business tickets to hotel and car rental visits, and more. The job consists of other details. Travel agents normally will handle deposits and payments, and the payments they obtain from consumers will cover these expenses. This shows travel agents need to manage their money well and make certain to stay within the budget of their consumers.

Travel agents also need to assist travelers in making sure whatever needed for travel stays in order. This can include establishing or securing visas for vaccinations where they are needed.

Some travel agents work for vacation places and use their experience to help deal travel prepares to possible customers. Some work for corporations or other huge companies that need to establish routine travel for their employees or other partners.

Travel Agent Wage

Earnings in the field can vary substantially, and those who make the best earnings normally have in fact invested years building a faithful base of consumers.

  • Normal Annual Wage: $38,700($1860/ hour)
  • Leading 10% Annual Wage: $66,080($3177/ hour)
  • Bottom 10% Annual Wage: $22,370($1075/ hour)

Education, training, & accreditation

There are no specific requirements to be a travel agent, nevertheless a bachelor’s degree will open more job possibilities, and accreditations might make travel agents better.

  • Education: While no specific degree is required, those with bachelor’s degrees in the hospitality market or an involved field will be better. Most of organisation jobs that consist of teaming up travel require a bachelor’s degree for work.
  • Accreditation: After getting experience in this field, there are 2 popular accreditations that will increase your chances of securing work. The Travel Institute provides education and training that leads to 2 accreditations: Accredited Travel Partner (CTA) and Accredited Travel Therapist (CTC). Agents with a minimum of 12 months of experience in the retail travel market may ask for the CTA category. This may consist of completing a 15- module curriculum, which covers concepts, customer requirements, preparing schedules, checking out the world, and travel insurance protection. One may take the evaluation without completing the coursework. The CTC category makes it possible for individuals with a minimum of 5 years of experience to reveal they have actually the capabilities needed to be effective managers. Potential customers research study training and mentoring, disagreement management, exercising, job management, and group structure. Passing the CTA test is needed prior to taking the CTC evaluation. To protect CTC accreditation, 10 continuing education systems each year require to be ended up.

Travel Agent Proficiencies & capabilities

Being a travel agent is both a sales job and a customer service job. Agents need to serve the requirements of their consumers while handling providers– airline company business, resorts, hotels, and more– to secure the absolute best deals for their consumers. Soft capabilities related to both type of jobs work.

  • Client assistance capabilities: Travel agents need to use their worth to possible consumers, then they need to be helpful and professional in conference consumers’ requirements in order establish their client base.
  • Analytical capabilities: Not all schedule are straightforward, which shows travel agents typically need to be creative to please consumers’ requirements. Hold-ups activated by climate condition and other unforeseeable elements typically require agents to make adjustments on the fly.
  • Computer system savvy: Much of the research study and booking is done online, as is a few of the interaction with places, airline company business, and more.
  • Exercising capabilities: Travel agents who handle a lot of the extremely exact same hotels, resorts, or other travel places typically can exercise deals for their consumers due to the truth that of the volume of travelers they send to the places in issue. Having the capability to find these deals while still satisfying the requirements of consumers is an essential capability to have.

Job Outlook

Job possibilities for travel agents are prepared for to reduce by about 12% for the years ending in 2026, according to the U.S. Bureau of Labor Statistics. This is considerably even worse than the 7% job advancement anticipated for all occupations throughout the extremely exact same years. The reduction is associated mostly to the advancement of travel websites that make it possible for individuals to faster compare rates and book their own journeys.

Work Environment

The work environment for travel agents can vary relying on the specific nature of their work. Those working for larger business or for larger corporations that need to arrange a lot of travel typically run in a regular work environment setting. Some independent travel agents might work out of their own homes.

Work Establish

Travel agents typically work full-time, and hours follow a regular business week. Throughout busy travel times or if itinerary need to be modified or updated on quick alert, agents might need to work overtime.

How to Get the Job


Look for job opportunity on job sites such as Undoubtedly, Monster, and Glassdoor.


Highlight your own travel experiences on your resume and in interviews.

Comparing Equivalent Jobs

People considering working as a travel agent also might think of amongst the following occupation courses, kept in mind with common annual earnings:

If you’re someone who invests their days scanning flights, takes pleasure in hotel advantages points, and in standard, is an impassioned traveler, you have in fact more than likely questioned how to wind up being a travel agent. And while it applies that living in the age of Expedia shows travel agents are not as necessary as they when were, people make use of travel agents a lot more than you might think. Because travelers aren’t calling a representative each time they need to arrange a quick flight does not recommend they do not prefer to talk with an expert for a substantial journey, just. Particularly when it worries honeymoons or bucket-list journeys that have a lot of moving parts– teaming up journey organisation, translators, or various resort stays, for example– and it’s regularly easier to leave the logistics to someone else: travel agents.

You do not need a specific occupation background to wind up being a travel agent. That’s definitely ALRIGHT if you’re looking into how to end up being a travel agent for a fresh occupation start. You require to start someplace on your course to winding up being a travel agent, and the earlier you jump in, the earlier you’ll establish your client base. On the other hand, if you’re wishing to parlay your experience in a semi-related market, be it marketing or hospitality, that can help due to the truth that you’ll have a lot more context for your new occupation. Working as a travel agent can be a gratifying occupation course (with some satisfying benefits), so here’s what you need to comprehend to end up being a travel agent.

What Authorities Training Do You Needed to Wind up Being a Travel Agent?

While some four-year colleges, community colleges, and trade schools supply traveler accreditations, it is not a requirement for those trying to wind up being a travel agent. Certificates of traveler can be incredibly helpful, nevertheless so can previous training in marketing, hospitality, and even celebration preparation. Ultimately, your understanding of places, sales, schedule preparation, and booking software application will be essential for your occupation as a travel agent.

In concerns to the training time you need to put in previous to winding up being a completely fledged travel agent, whatever depends. You may start your occupation right after high school, or you may put in one to 4 years making a certificate, partner’s, or bachelor’s degree in traveler. Undoubtedly, you may also change course from an associated occupation, and alter your experience as, state, an area wedding occasion organizer into an occupation as a travel agent.

What Kinds of Training Programs Are Out There To Help You Wind up Being a Travel Agent?

One example of a training program is registering with The Travel Institute. Not simply will they teach you the basics of preparing schedules, nevertheless they’ll also make sure you’re learning about new cultures, world place, and experiences you can have all over the world. They’ll also help you pick what business course you want to take.

How to Wind up Being a Travel Agent: The Logistics

Winding Up being a travel agent will likely recommend starting your own business. On the plus side, in concerns to starting a service, winding up being a travel agent consists of fairly little overhead. If you’re winding up being a little business owner and opening a yoga studio, for example, you need to rent a location, deal with permitting, purchase products, establish a website, and pay yoga trainers and someone to work the front desk. There aren’t practically as lots of in advance costs if you’re starting a service you can run from your living area.

You will require to consider what sort of business you want to wind up being. Do you want to wind up being an llc or incorporate? Would you rather be a sole owner? Incorporating takes the most effort, and is regularly the most expensive. Winding up being an LLC is an exceptional happy medium, due to the truth that it can help secure you as a service entity without having in fact as great deals of associated costs. Little business owners normally wind up being an LLC to secure their private homes; If you get taken legal action versus as an LLC, someone can follow your business holdings, nevertheless can’t follow your house, car, or private expense savings.

If you choose to remain a sole owner (which does not require any charges or legwork), you are generally a freelancer or independent expert. You can be an LLC and an independent expert, too– they aren’t similarly special. If you want to be an independent expert, it most likely shows you’re working as part of a larger host business, which is smart to do when you’re beginning as a travel agent. Down the highway, you can also own a franchise of a travel bureau. Owning a franchise might include more overhead costs, which would be an element to incorporate.

If you’re an independent expert, you should comprehend that your taxes aren’t going to be as straightforward as a full-time employee’s might be. You may require to start watching on your overhead, as you might have the ability to compose them off. You also might not get things like health make the most of your business. As you prepare your new occupation, think of sitting with an acknowledged travel agent to ask some logistical issues: where they get their medical insurance coverage? How do they watch on their expenses and incomes? Do they make use of an accounting expert to do their taxes? While conference with the travel agent, you can discuss the benefits and drawbacks of working as a travel agent for a larger business. If you’re uncertain how to call other travel agents, think of using socials media, like LinkedIn and even Instagram.

What to Believe About when You End Up Being a Travel Agent

When you have in fact safeguarded work as a travel agent, you’ll want to consider how you can make more money and recognize yourself from other agents. Here are 3 things to think of as you start your occupation:

Making commissions. If you’re working for a larger travel bureau as an independent expert, how do commissions work? Ensure you have this conversation early on previous to accepting the position. When you’re starting out, you prefer to make sure the commission rate you’re getting is equivalent to the market requirement.

Growing your client base. How do you make more money as a travel agent? Clients, consumers, consumers. You prefer delighted customers who will return to you each time they want to arrange a travel experience. You’ll want to run at keeping your consumers pleased by finding them lots, curating impressive experiences for them, and just being exceptional to handle.

Establishing a particular niche This is by no shows a requirement for how to wind up being a travel agent, nevertheless as you establish your occupation, you may want to think of focusing on a specific specific niche. Perhaps you’re someone who concentrates on honeymoon travel, high-end travel, or experience travel. Your particular niche can help you generate consumers, and it can be whatever you prefer it to be in the travel world, as long as there’s a requirement for it.