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How to refund a gog game

How to refund a gog game

How to refund a gog game

GOG.com now has a refund policy which allows you to refund the games you bought within 30 days, regardless of how long you played them. This new general policy is much more generous than the biggest competitors of GOG like Steam and Epic Games Store.

How to return a GOG game

To return a game, even if you’ve downloaded, installed, and played it, start with submit an application form. You can access the forms by directing any web browser to “support.gog.com“, Then scroll down and click” Contact Us “.

How to refund a gog game

Select “Orders and Payments” at the top to open the refund request form.

How to refund a gog game

Fill in your email and order number. While not required, providing the original order ID will help speed up the process. You can find your GOG order ID in the original order confirmation email.

How to refund a gog game

Choose a type of problem. Currently, there is no “Refund” option, so select “Other order issues”, unless another option is more suitable for you.

Type “Refund request” or similar in the Subject line. Then add a description of why you requested the return. We recommend that you keep your description simple and straightforward, but remember that your mileage may always vary.

Attach any files that may be relevant (such as a screenshot of any issues you are having), then click “Submit”. You will receive an email confirmation of your request and GOG will contact you directly.

Can you really refund any game?

This refund policy is surprisingly generous, especially when you consider the financial troubles in 2019. That said, GOG implores customers not to take advantage of this generous honor-based policy. GOG reserves the right to refuse individual refund requests, but this should be fine as long as you do not abuse the refund process.

GOG’s new policy includes Game in Development (Early Access) titles, as well as pre-orders, which can be returned at any time before release, or within 30 days of release. There is no limit to the number of games you can return in a given period of time. If your country grants rights in addition to these, GOG will honor those rights.

DLCs ​​and Season Passes are available for refunds if they were purchased as standalone items or as part of a game pack that is also refunded in a single transaction. However, GOG is unable to refund unique DLC items that were sold as part of a game pack. If you are requesting a refund for the base game you purchased but not the DLC that you purchased separately, GOG will reimburse your purchases for both the base game and the DLC.

If you are returning a game due to technical difficulties, GOG has an incredible technical support team that will work closely with you to help you resolve your issue, so you can keep playing with pleasure. To do this, Submit a request following the instructions above. Instead, when you reach the request form page, click on “GOG.COM Game Technical Problems” and submit this form.

GOG, which belongs to CD Projekt Red, developers of the beloved Witcher games and the highly anticipated Cyberpunk 2077, has always held a special place in the market due to their focus on preserving much older titles whose developers might even not to exist and no longer (corporately or corporally). You can read the details of this new policy in Updated GOG User Agreementand don’t forget to throw a coin at your developer.

@vrothgarr
February 28, 2020, 9:00am EDT

GOG.com now has a refund policy that lets you refund games you’ve purchased within 30 days, no matter how long you’ve played them. This broad new policy is much more generous than GOG’s biggest competitors like Steam and the Epic Games Store.

How to Return a GOG Game

To return a game, even if you’ve downloaded, installed, and played it, start by submitting a request form. You can access the forms by directing any web browser to “support.gog.com,” then scrolling down and clicking “Contact Us.”

How to refund a gog game

Select “Orders and Payments” at the top to open the refund request form.

How to refund a gog game

Fill out your email and order ID. Though not required, providing the original order ID will help expedite the process. You can find your GOG order ID in the original order confirmation email.

How to refund a gog game

Choose a Problem Type. Currently, there’s no “Refund” option, so select “Other Order-Related Issues” unless another option more closely fits your situation.

Type “Refund Request,” or similar, into the Subject line. Then add a description of your reason for requesting the return. We recommend keeping your description simple and straightforward, but remember your mileage might always vary.

Attach any files that might be relevant (like a screenshot of any issues you’re having), and then click “Submit.” You’ll receive email confirmation of your request, and GOG will follow up with you directly.

Can You Really Refund Any Game?

This refund policy is surprisingly generous, especially considering GOG’s financial troubles in 2019. That said, GOG implores customers to not take advantage of this generous, honor-based policy. GOG does reserve the right to refuse individual requests for refunds, but you should be fine as long as you’re not abusing the refund process.

GOG’s new policy includes Game in Development (Early Access) titles, as well as pre-orders, which can be returned at any time before release, or within 30 days after release. There are no limits on how many games you can return in a given time period. If your country provides rights in addition to these, GOG will honor those rights.

DLC and Season Passes are available for refunds if they were purchased as a standalone item, or as part of a game pack that’s also being refunded as a single transaction. However, GOG is unable to refund any single DLC items that were sold as part of a game pack. If you’re asking for a refund of the base game you purchased but not the DLC you purchased separately, GOG will refund your purchases of both the base game and the DLC.

If you’re returning a game due to technical difficulties, GOG has an incredible technical support team who will work closely with you to help resolve your issue, so you can keep gaming happily. To do this, submit a request following the instructions above. Instead, when you reach the request form page, click “GOG.COM Game Technical Issues” and submit that form.

GOG, which is owned by CD Projekt Red, developers of the beloved Witcher games and the highly anticipated Cyberpunk 2077, has always held a special place in the market due to their focus on preserving much older titles whose developers might not even exist and more (corporately or corporeally). You can read the nitty-gritty of this new policy in GOG’s updated user agreement, and always remember to toss a coin to your developer.

GOG.com now has a refund policy that allows you to refund games you purchased within 30 days, no matter how long you have been playing them. This broad new policy is very generous than GOG’s major competitors such as Steam and the Epic Games Store.

How to return a GOG game

To return a game, even if you have downloaded, installed and played it, start by submitting a request. You can access the forms by directing any browser to “support.gog.com”, then scroll down and click “Contact Us.”

How to refund a gog game

Select “Orders and Payments” at the top to open the Refund Request Form.

How to refund a gog game

Fill in your email address and order ID. Although not required, will provide the original order ID to expedite the process. You will find your GOG Order ID in the original Order Confirmation email.

How to refund a gog game

Select a problem type. Currently, there is no “Refund” option, so select “Other order-related issues” unless another option better suits your situation.

Enter “Refund Request” or similar in the subject line. Then add a description of your reason for requesting a return. We recommend that your description is simple and straightforward, but remember that your mileage can always vary.

Attach any files that may be relevant (as a screenshot of any problems you have) and then click “Submit”. You will receive an email confirmation upon your request, and GOG will follow you up immediately.

Can you really repay any game?

This reimbursement policy is surprisingly generous, especially given GOG’s financial problems in 2019. That being said, GOG urges customers not to take advantage of this generous, honor-based policy. GOG reserves the right to refuse individual reimbursement requests, but you should be fine as long as you do not abuse the reimbursement process.

GOG’s new policy includes Game in Development (Early Access) titles as well as pre-orders, which can be returned at any time prior to release, or within 30 days of publication. There are no limits to how many games you can return in a given time period. If your country provides rights beyond these, GOG will honor those rights.

DLC and season tickets are available for refunds if purchased as a standalone item, or as part of a game package that is also refunded as a single transaction. However, GOG cannot refund any DLC products sold as part of a game package. If you request a refund of the base game you purchased but not the DLC you purchased separately, GOG will refund your purchases of both the base game and DLC.

If you return a game due to technical difficulties, GOG has an incredible tech support team that will work closely with you to solve your problem so you can continue playing happily. To do this, send a request according to the instructions above. When you reach the Request Form page instead, click on “GOG.COM Game Technical Issues” and submit that form.

GOG, owned by CD Projekt Red, developer of the beloved Witcher game and the much-awaited Cyberpunk 2077 has always had a special place on the market because of their focus on preserving much older titles whose developers do not even exist and more (companies or companies). You can read the great things in this new policy in GOG’s updated user agreement and always remember to throw a coin to your developer.

GOG.com now has a refund policy that lets you refund games you’ve purchased within 30 days, no matter how long you’ve played them. This broad new policy is much more generous than GOG’s biggest competitors like Steam and the Epic Games Store.

How to Return a GOG Game

To return a game, even if you’ve downloaded, installed, and played it, start by submitting a request form. You can access the forms by directing any web browser to “support.gog.com,” then scrolling down and clicking “Contact Us.”

How to refund a gog game

Select “Orders and Payments” at the top to open the refund request form.

How to refund a gog game

Fill out your email and order ID. Though not required, providing the original order ID will help expedite the process. You can find your GOG order ID in the original order confirmation email.

How to refund a gog game

Choose a Problem Type. Currently, there’s no “Refund” option, so select “Other Order-Related Issues” unless another option more closely fits your situation.

Type “Refund Request,” or similar, into the Subject line. Then add a description of your reason for requesting the return. We recommend keeping your description simple and straightforward, but remember your mileage might always vary.

Attach any files that might be relevant (like a screenshot of any issues you’re having), and then click “Submit.” You’ll receive email confirmation of your request, and GOG will follow up with you directly.

Can You Really Refund Any Game?

This refund policy is surprisingly generous, especially considering GOG’s financial troubles in 2019. That said, GOG implores customers to not take advantage of this generous, honor-based policy. GOG does reserve the right to refuse individual requests for refunds, but you should be fine as long as you’re not abusing the refund process.

GOG’s new policy includes Game in Development (Early Access) titles, as well as pre-orders, which can be returned at any time before release, or within 30 days after release. There are no limits on how many games you can return in a given time period. If your country provides rights in addition to these, GOG will honor those rights.

DLC and Season Passes are available for refunds if they were purchased as a standalone item, or as part of a game pack that’s also being refunded as a single transaction. However, GOG is unable to refund any single DLC items that were sold as part of a game pack. If you’re asking for a refund of the base game you purchased but not the DLC you purchased separately, GOG will refund your purchases of both the base game and the DLC.

If you’re returning a game due to technical difficulties, GOG has an incredible technical support team who will work closely with you to help resolve your issue, so you can keep gaming happily. To do this, submit a request following the instructions above. Instead, when you reach the request form page, click “GOG.COM Game Technical Issues” and submit that form.

GOG, which is owned by CD Projekt Red, developers of the beloved Witcher games and the highly anticipated Cyberpunk 2077, has always held a special place in the market due to their focus on preserving much older titles whose developers might not even exist and more (corporately or corporeally). You can read the nitty-gritty of this new policy in GOG’s updated user agreement, and always remember to toss a coin to your developer.

If you’re an avid gamer, you’ve probably heard about The Witcher franchise and the studio behind it called CD Projekt from Poland. Besides The Witcher, CD Projekt is known in the U.S. as the owner of a digital distribution platform for video games and movies called GOG . While not as popular as other digital games stores like PlayStation Store or Steam, GOG prides itself on a curated selection of games and utmost care about their customers.

GOG targets gamers who play on their PCs or Mac systems, and it advertises itself as a DRM-free platform, which means that you own the games you buy. That policy sounds great, but what happens if you purchase a game and you don’t like it? That is why you should familiarize yourself with GOG’s refund policy and how DoNotPay can help you get your money back.

GOG Refund Policy

On their Policies page in the Support Center, GOG emphasizes that they have a money-back guarantee policy that works for every game. Updated in 2020, this policy offers a 30-day return window after you buy the game, even if it was downloaded, launched, or played.

There is no mention of how long you can play the game before requesting a refund. While not explicitly stated, this means that you can buy a game, play it, and if you don’t like it, you can apply for a refund and get your money back.

Previous refund policies offered refunds only for the games that didn’t work or that malfunctioned. While the updates to the refund policy give you more leeway, you are still encouraged to contact the Tech Support first if you’re having technical issues with your games.

There are no limits on how often you can request a refund, but, according to the updated Policy page , the support team monitors each case and reserves the right to refuse refunds if they notice any signs of abuse.

The 30-day policy for requesting refunds also applies to:

  • Games in development
  • Pre-orders
  • Downloadable content
  • Game packs

In case of pre-orders, besides having 30 days to try the game after its release date, you have the option to cancel the order at any time before its release.

GOG Refunds for Gifts

If you receive a GOG game as a gift and you don’t like it, you can be offered a replacement game that costs the same amount or less. A full refund is possible to GOG Wallet or the original form of payment, but only to the person who purchased the gift. They need to initiate the request on their own.

How to Ask for a Refund for a Game on GOG?

If you purchased a game on GOG and you’re having technical issues with it, GOG policies recommend trying to fix the problem with the help of their tech support representatives first. If you’re still adamant about requesting a refund, you should follow this procedure :

Can you request a refund via

How to Get a GOG.com Refund with DoNotPay?

How to refund a gog game

Compared to the refund policies on PlayStation Store or Steam , GOG.com refund rules are less strict, but they still have a lot of loopholes that can make the whole process confusing and irritating. If you don’t want to bother with comparing the old and the new GOG policy page or browse forums and other users’ experiences, there is an easy solution for your GOG refund troubles.

Meet DoNotPay, the world’s first robot lawyer! DoNotPay serves as your sidekick in fighting different legal and administrative issues, including getting refunds from different companies.

Your improved refund experience starts with getting a DoNotPay profile in your web browser . After you sign in, follow these simple steps:

  1. Select Chargeback Instantly from DoNotPay’s homepage
  2. When asked, give the name and the address of your bank
  3. Type in GOG.com when prompted and provide additional info about your purchase
  4. Answer a few more questions to build your case and confirm your identity

Once you’re done with our short questionnaire, DoNotPay’s virtual legal assistant will send a dispute letter to your bank and GOG.com. If required, DoNotPay will also provide you with the relevant Visa and MasterCard regulations to make your refund claim even stronger.

How Long Do You Need to Wait for a GOG Refund?

When a refund is requested, GOG representatives offer you two options. You can have the money credited back to:

  • GOG Wallet funds
  • Original form of payment

If you choose GOG Wallet funds, the requested amount will appear instantly after the support approves the refund.

Refunds to original forms of payment usually take several business days, depending on the method and the financial institution. If you use Paysafecard, GiroPay, and Sofort, the whole process might take up to a few weeks. For the customers using PayPal, the refund processing time will depend on whether they used the PayPal balance or a debit/credit card linked to their PayPal account.

Issues You Might Encounter With GOG Refunds

While GOG refund policies promise to give you your money back for every game, this rule doesn’t apply to separate parts of game packs. If you purchase a game pack that includes a season pass or a game pack consisting of a base game and DLCs, you can only get a refund for the full game pack. Even if you want to get a refund for a base game that contains separately purchased DLCs, the GOG support team will have to issue a refund for the DLCs as well.

The updated refund policy on GOG.com doesn’t refer to refunds in the case of not meeting the minimum hardware requirements for the game, but the older policy does. If you purchase a game that your computer cannot run due to an old graphic card or a slow processor, you won’t qualify for a refund.

The buyer must check the minimum requirements as they are available on every game’s page. Refunds will also be denied if you’re using virtual machine software to run GOG games.

DoNotPay’s Assistance Doesn’t Stop at GOG Refunds!

How to refund a gog game

DoNotPay offers help for all your refund troubles no matter which console or digital platform you use: Xbox refunds , Blizzard refunds , Origin , Epic Games , Fortnite —you name it!

The best thing is that refunds are not the only issue that DoNotPay handles like a pro. Do you need help with canceling your Xbox Live subscription ? Has it come to the point where you’re thinking about suing Uber , or you need to learn how to jump the queue when contacting Ubisoft ? DoNotPay will help you fix all these issues and so many more.

You don’t have to waste time researching rules, laws, and regulations when you can have your own AI legal assistant in DoNotPay. Just create your profile in your web browser and let DoNotPay help you with:

This is seriously one of the best refund-policies on the planet. Hopefully, folks don’t screw it up for the rest of us.

Joe Rice-Jones

  • February 27, 2020
  • How to refund a gog game

    GOG is already one of the better gaming platforms with its mix of retro goodies and newer games, but now it’s getting even better. See, they recently upgraded their refund policy to extend it to 30-days from purchase – even if you’ve been playing it. Meaning, if you played the games for an extended amount of time and didn’t like it before the 30-day window – you can return it for a full refund. That’s unheard of.

    That makes it one of the best refund policies in the game. No one out there, including Epic’s Game Store or Steam, offers this. So let’s hope it doesn’t get abused, and GOG is forced to walk it back.

    Here’s a blurb explaining the 30-day refund policy from GOG’s website:

    [you can] get your money back if a game doesn’t work for you, cancel pre-orders, and get a refund on games in development within 30 days of purchase – no strings attached.

    Of course, it’s not quite that simple, but it’s not far off. GOG wants only to have to refuse refunds in exceptional cases, so maybe don’t screw things up for the rest of us, eh? Anyway, if you did buy a game and it didn’t work properly on your PC, here’s what to do.

    Here’s how to request a refund if your game doesn’t work as expected:

    • Head on over to the GOG support pages and sign in
    • You’ll also need to find your Order ID, from your main account page
    • Look for the Contact Us button on the bottom of the page

    How to refund a gog game

    Best of luck with the process, although really we wish that all of your GOG games work perfectly when you buy them.

    Have any thoughts on this new refund policy? Let us know down below in the comments or carry the discussion over to our Twitter or Facebook.

    GOG.com now has a refund policy that lets you refund games you’ve purchased within 30 days, no matter how long you’ve played them. This broad new policy is much more generous than GOG’s biggest competitors like Steam and the Epic Games Store.

    How to Return a GOG Game

    To return a game, even if you’ve downloaded, installed, and played it, start by submitting a request form. You can access the forms by directing any web browser to “support.gog.com,” then scrolling down and clicking “Contact Us.”

    How to refund a gog game

    Select “Orders and Payments” at the top to open the refund request form.

    How to refund a gog game

    Fill out your email and order ID. Though not required, providing the original order ID will help expedite the process. You can find your GOG order ID in the original order confirmation email.

    How to refund a gog game

    Choose a Problem Type. Currently, there’s no “Refund” option, so select “Other Order-Related Issues” unless another option more closely fits your situation.

    Type “Refund Request,” or similar, into the Subject line. Then add a description of your reason for requesting the return. We recommend keeping your description simple and straightforward, but remember your mileage might always vary.

    Attach any files that might be relevant (like a screenshot of any issues you’re having), and then click “Submit.” You’ll receive email confirmation of your request, and GOG will follow up with you directly.

    Can You Really Refund Any Game?

    This refund policy is surprisingly generous, especially considering GOG’s financial troubles in 2019. That said, GOG implores customers to not take advantage of this generous, honor-based policy. GOG does reserve the right to refuse individual requests for refunds, but you should be fine as long as you’re not abusing the refund process.

    GOG’s new policy includes Game in Development (Early Access) titles, as well as pre-orders, which can be returned at any time before release, or within 30 days after release. There are no limits on how many games you can return in a given time period. If your country provides rights in addition to these, GOG will honor those rights.

    DLC and Season Passes are available for refunds if they were purchased as a standalone item, or as part of a game pack that’s also being refunded as a single transaction. However, GOG is unable to refund any single DLC items that were sold as part of a game pack. If you’re asking for a refund of the base game you purchased but not the DLC you purchased separately, GOG will refund your purchases of both the base game and the DLC.

    If you’re returning a game due to technical difficulties, GOG has an incredible technical support team who will work closely with you to help resolve your issue, so you can keep gaming happily. To do this, submit a request following the instructions above. Instead, when you reach the request form page, click “GOG.COM Game Technical Issues” and submit that form.

    GOG, which is owned by CD Projekt Red, developers of the beloved Witcher games and the highly anticipated Cyberpunk 2077, has always held a special place in the market due to their focus on preserving much older titles whose developers might not even exist and more (corporately or corporeally). You can read the nitty-gritty of this new policy in GOG’s updated user agreement, and always remember to toss a coin to your developer.

    Sometimes you buy a new PC game and it just isn’t what you expected. Maybe the game isn’t compatible with your hardware or the gameplay just doesn’t click with you. Whatever the case, if you’re feeling buyer’s remorse over a digital copy of a PC game you just bought, you might be eligible for a refund.

    There are several online marketplaces that sell digital copies of PC games, but we’re focusing on getting refunds through Steam, the Epic Games Store and GOG, since those are three of the biggest platforms. All three of these companies offer refunds on game purchases, but their money-back policies and processes for claiming a refund differ.

    Steam

    Steam’s refund policy is straightforward: You can get a full refund on any Steam game within 14 days of purchase provided it has been played for two hours or less, while preorders can be canceled for a full refund. This even applies to games sent as gifts to others, though the refund must be requested by the gift recipient. In-app purchases and some downloadable content (DLC) are nonrefundable.

    Steam’s pretty strict about these rules, so don’t expect to get your money back on those unplayed games you bought in a bundle last year. That said, the company will offer refunds for games that you purchased more than 14 days ago and/or played for more than two hours in some rare instances—such as when a major game-breaking bug or other serious concern is uncovered and results in a game being pulled from the Steam store. Contact Steam Support for more help in those cases.

    How to get a refund on a Steam purchase

    1. Go to the Steam Support page and log in with your Steam account.
    2. Under “What do you need help with,” select “A Purchase.”
    3. Click the game you want to refund. If a games you bought isn’t on the list, then it’s ineligible for a refund in this way.
    4. Click the issue you’re having with the game.
    5. Click “I’d like to request a refund.”
    6. Fill out the refund request and select where you’d like to have your refund sent from the drop-down menu. You can choose to have it sent to your Steam Wallet or back to the original payment method, such as your bank account or Paypal.

    A refund request can take up to seven days to be finalized, but once it’s approved, the refunded game is removed from your Steam library and your money will be sent back to the payment method you selected in step 6—though the funds may take a few additional business days to appear in your bank account. Any in-game achievements or playtime stats you earned will still show up on your Steam community page.

    Epic Games Store

    Like Steam, Epic will refund any games within 14 days of purchase as long as you haven’t played them longer than two hours (though some exceptions may be made in certain cases). You can also get a refund on all preorders for unreleased games, but this does not include paid early access or beta purchases, which are subject to the previous days/hours restrictions restrictions.

    Epic handles in-app purchases and DLC slightly differently:

    • Epic refunds certain in-game purchases and DLC associated with a game so long as it was purchased within the Epic Store and you “have not consumed, modified or transferred” any of the in-game items.
    • Items like character skins, in-game currency or consumable items are non-refundable. Epic clearly notes any nonrefundable purchases on the product’s store page.

    How to get a refund on an Epic Store purchase

    Some purchases can be refunded via a “self-service” feature in your Epic Store account’s settings.

    1. Go to the Epic Store website.
    2. Sign in with your Epic account
    3. Click “Account” in the upper-right of the page.
    4. Click “Transactions.”
    5. Select the game or product you wish to refund, then click “Refund” and follow the on-screen instructions.

    If a game or product isn’t listed under the Transactions tab or you’re seeking a refund on a purchase that falls outside of Epic’s guaranteed money-back policy, you can try applying for a refund through Epic’s support page:

    1. Go to Epic’s support page . Scroll down and click “Contact Us.”
    2. Log in with your Epic account.
    3. Use the form to submit a refund request. You’ll be contacted by email with further instructions.

    Once your refund is complete, the game will be removed from your library. Any repaid funds will be sent back to you through the payment method used in the original transaction.

    GOG.com

    GOG offers full refunds on games within 30 days of their original purchase, regardless of whether they’ve been downloaded, installed and played. This also applies to:

    • Games in Development titles (aka early access and paid beta releases).
    • Preorders, including up to 30 days after release.
    • Games gifted to you by another person. If you send a gift to someone else, you may be entitled to a refund if they run into issues, but the recipient has to initiate the refund request first.

    (Note: “Virtual Goods” like in-game purchases or DLC bought through GOG are nonrefundable.)

    How to get a refund on a GOG.com purchase

    GOG’s refund policy is the most lenient of the bunch, but it also has a quirky loophole that makes it ripe for abuse: Unlike Steam or Epic, GOG sells games without DRM (digital rights management). That means that users have full ownership over the games they buy and download, and it also means that GOG cannot remove the game files from your PC after you’ve made a purchase. So, yes, you could buy something, request a refund and keep it anyway (if you have no conscience).

    As a result, refund requests must be sent to GOG Support and are subject to approval . GOG also requests that users seeking refunds due to technical issues or bugs first contact GOG support to see if the problem can be fixed before requesting a refund.

    Once your refund is approved, the game(s) will be removed from your GOG library. Funds will be sent to the payment method specified in the refund request. GOG is unable to send refunds to certain financial institutions, in which case the funds will be applied to your account as store credit unless you offer them another suitable option.

    Players can ask for a refund no matter how long they’ve played a game — just ‘don’t be that person’

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    How to refund a gog game

    The Witcher 3: Wild Hunt by CD Projekt Red. CD Projekt owns both the studio and GOG.com. CD Projekt Red/CD Projekt

    GOG.com’s refund policy for online purchases now grants customers a refund even if they downloaded, launched, and played the game in question for any length of time. The marketplace’s 30-day refund window, first introduced in 2013, still applies.

    GOG.com began offering refunds of digital purchases more than six years ago. Until now, its policy was to give a refund, no questions asked, if one was requested within 30 days of purchase — but only if the game hadn’t been downloaded. The new policy removes the latter restriction.

    “We’re monitoring the effects of the current update to make sure no one is using this policy to hurt the developers that put their time and heart into making great games,” GOG.com says in an FAQ it emailed to customers Wednesday evening, apparently anticipating questions about those who buy, play, and enjoy a game for a month before asking for a refund. “We may refuse refunds in such individual cases.”

    In 2013, GOG.com called its new refund policy a “declaration of trust” between it and its customers, understanding that GOG.com would make every effort to get a game it sells running on a customer’s hardware, and that customers would not abuse the refund policy to play a game for free. GOG.com reiterated that sentiment in Wednesday’s message.

    “It’s important for us to say that this update is possible thanks to your respect for all the time and hard work put into creating the games you buy on GOG.com and playing by the rules,” GOG.com wrote. “We’re grateful for that and encourage you to continue to do so.”

    GOG.com’s money-back guarantee is easily the most expansive of any online marketplace. Steam began offering refunds in 2015, and its general policy today is to refund money if the request is made within two weeks of purchase, and if the game has been played for two hours or less. The Epic Games Store has the same 14-day/two-hour rule for refunds.

    The PlayStation Store also offers a 14-day window from the date of purchase, but will not give money back if a user started downloading the game (unless the game is broken). The Microsoft Store may refund digital purchases of Xbox or Windows PC games on a case-by-case basis, but all sales of games and game products on that marketplace are considered final. “We consider a variety of factors like time since date of purchase, time since release, and use of the product,” its policy says.

    Nintendo’s eShop does not offer refunds, though some players have reported success in getting one by pleading their case directly to a support agent. Nintendo’s policy of not refunding pre-orders or letting users cancel them was challenged in German court and upheld by a judge there last month, although German consumer authorities are appealing that ruling.