Categories
Planning

How to set up apple pay and google wallet on your phone

To set up Apple Pay, add a credit, debit or prepaid card to the Wallet app on your iPhone, Apple Watch or other compatible device.

To use Apple Pay, you need:

  • A compatible device 1 with the latest version of iOS or iPadOS, watchOS or macOS.
  • A supported card from a participating card issuer.
  • An Apple ID signed in to iCloud 2 .

Find out whether your country/region supports Apple Pay. To check whether your card is compatible with Apple Pay, contact your card issuer.

How to add a card for Apple Pay on your iPhone

Add a new debit or credit card to the Wallet app, or add a card you previously used on a device associated with your Apple ID.

Add a new card on your iPhone

  1. In the Wallet app, tap the Add button .
  2. Tap Debit or Credit Card.
  3. Tap Continue.
  4. Follow the steps on the screen to add a new card. If prompted, choose your bank or card issuer from the list or find them using the search bar.
  5. Verify your information with your bank or card issuer. They may ask you to provide additional information or to download an app before approving your card for use with Apple Pay.
  6. If you have a paired Apple Watch, you have the option to also add the card to your watch.

Add a previous card on your iPhone

  1. In the Wallet app, tap the Add button .
  2. Tap Previous Cards to see cards that you previously added to the Wallet app.
  3. Choose the card or cards that you want to add and tap Continue.
  4. Follow the steps on the screen to add your card.
  5. If necessary, verify your information with your bank or card issuer. They may ask you to provide additional information or to download an app before approving your card for use with Apple Pay.
  6. If you have a paired Apple Watch, you have the option to also add the card to your watch.

Once you’ve added your card, you can start using Apple Pay.

To remove a card from the Previous Cards screen, tap Edit > Remove button > Delete. Then, tap Delete Card to confirm and remove the card from all your devices.

How to add a card for Apple Pay on your Apple Watch

You can add a new debit or credit card, or a card you previously used on a device associated with your Apple ID, directly on your Apple Watch. You can also add a card with the Apple Watch app on your paired iPhone.

Add a card for Apple Pay on your Apple Watch

  1. On your Apple Watch, open the Wallet app.
  2. Scroll down and tap Add Card.
  3. Tap Debit or Credit Card to add a new card, or tap Previous Card to choose a card that you previously added to the Wallet app.
  4. Tap Continue.
  5. Follow the steps on the screen to enter your card information and add your card.
  6. If necessary, verify your information with your bank or card issuer using the Apple Watch app on your paired iPhone. They may ask you to provide additional information or to download an app before approving your card for use with Apple Pay.

Apple Watches managed with Family Setup may not be able to add cards directly on the Apple Watch.

Add a card for Apple Pay with the Apple Watch app on your iPhone

  1. On your paired iPhone, open the Apple Watch app.
  2. In the My Watch tab, tap Wallet & Apple Pay.
  3. Tap Add Card.
  4. Tap Debit or Credit Card to add a new card, or tap Previous Card to choose a card that you previously added to the Wallet app.
  5. Tap Continue.
  6. Follow the steps on the screen to add your card.
  7. If necessary, verify your information with the bank or card issuer. They may ask you to provide additional information or to download an app before approving your card for use with Apple Pay.

Once you’ve added your card, you can start using Apple Pay.

How to add a card for Apple Pay on your Mac or iPad

  1. Open Wallet settings on your device.
    • On your Mac model with Touch ID, go to System Preferences > Wallet & Apple Pay.
    • On your iPad, go to Settings > Wallet & Apple Pay.
  2. Tap Add Card. 3,4
  3. Follow the steps on the screen to add a card.
  4. Verify your information with your bank or card issuer. They may ask for more information.

Once you’ve added your card, you can start using Apple Pay.

On Mac models without built-in Touch ID, you can complete your purchase using Apple Pay on your compatible iPhone or Apple Watch: On your iPhone, go to Settings > Wallet & Apple Pay and turn on Allow Payments on Mac.

  1. Make sure you sign in to iCloud on all of your devices. On your iOS device, you need to set up Face ID, Touch ID or a passcode. On your Apple Watch, you need to set up a passcode. If you sign out of iCloud or remove your passcode, all credit, debit, prepaid public transport and student ID cards will be removed from that device.
  2. If you’re under the age of 13, Apple Pay isn’t available and you can’t add a card in the Wallet app. Age varies by country or region.
  3. In China mainland, you can use Apple Pay on the web in Safari only on compatible iPhone and iPad models using iOS 11.2 or later. In the Netherlands, you can use Apple Pay on the web only on a compatible iPhone or iPad.
  4. In Italy, you can’t add Maestro cards to iPad or Mac. In Australia, you can’t add eftpos cards to your iPad or Mac. In the Netherlands, you can add Maestro cards to all compatible devices except Mac.

Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Contact the vendor for additional information.

Use your compatible phone or wearable device to pay easily and securely by reducing contact with cash, cards and PIN pads.

Tap into the benefits of using digital wallets

Private and secure

It’s as safe and secure as using your ANZ Visa card. You card details are never shared with the merchant or stored on your device.

Tap and go

Pay with your compatible phone or wearable device wherever you can make contactless payments.

Keep on moving

Lost your card? Your new card details will be updated in your digital wallet so you can go on with your day.

No Wallets at ATM

Access any ANZ ATM in Australia using your digital wallet with an eligible ANZ Visa card.

Apple Pay

Apple Pay™ is an easy and secure way to pay in store, in apps and online with your compatible iPhone or Apple Watch. Your card details are never shared with the merchant or stored on your device. Learn more on how to set up Apple Pay.

Google Pay

Add your eligible ANZ Visa cards to Google Pay™ to start paying with your compatible Android device. Your card details are never shared with the merchant or stored on your device.

Samsung Pay

Set up Samsung Pay™ today to make secure contactless payments using your compatible device. Your card details are never shared with the merchant or stored on your device.

Fitbit Pay™

A new easy way to pay using your compatible Fitbit device. Your card details are never shared with the merchant or stored on your device.

Garmin Pay™

It’s a simple and secure way to pay, that keeps you moving. Your card details are never shared with the merchant or stored on your device.

Important information

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Saving & Transaction Products Terms and Conditions (PDF 427kB) and the Financial Services Guide (PDF 112kB) which are available at anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold, the product. Fees, charges and eligibility criteria apply.

Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.

Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay.

Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.

Android, Google Pay and the Google Logo are trade marks of Google LLC.

Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries.

Garmin, the Garmin logo, and the Garmin delta are trademarks of Garmin Ltd. or its subsidiaries and are registered in one or more countries, including the U.S.. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.

Content on this page is accurate as at 15 June 2020 and is subject to change.

Use your compatible phone or wearable device to pay easily and securely by reducing contact with cash, cards and PIN pads.

Tap into the benefits of using digital wallets

Private and secure

It’s as safe and secure as using your ANZ Visa card. You card details are never shared with the merchant or stored on your device.

Tap and go

Pay with your compatible phone or wearable device wherever you can make contactless payments.

Keep on moving

Lost your card? Your new card details will be updated in your digital wallet so you can go on with your day.

No Wallets at ATM

Access any ANZ ATM in Australia using your digital wallet with an eligible ANZ Visa card.

Apple Pay

Apple Pay™ is an easy and secure way to pay in store, in apps and online with your compatible iPhone or Apple Watch. Your card details are never shared with the merchant or stored on your device. Learn more on how to set up Apple Pay.

Google Pay

Add your eligible ANZ Visa cards to Google Pay™ to start paying with your compatible Android device. Your card details are never shared with the merchant or stored on your device.

Samsung Pay

Set up Samsung Pay™ today to make secure contactless payments using your compatible device. Your card details are never shared with the merchant or stored on your device.

Fitbit Pay™

A new easy way to pay using your compatible Fitbit device. Your card details are never shared with the merchant or stored on your device.

Garmin Pay™

It’s a simple and secure way to pay, that keeps you moving. Your card details are never shared with the merchant or stored on your device.

Important information

Any advice does not take into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. ANZ recommends you read the ANZ Saving & Transaction Products Terms and Conditions (PDF 427kB) and the Financial Services Guide (PDF 112kB) which are available at anz.com or by calling 13 13 14 before deciding whether to acquire, or continue to hold, the product. Fees, charges and eligibility criteria apply.

Mobile payments available on compatible devices and eligible ANZ cards. View the full list at anz.com/mobilepayments.

Terms and conditions apply to the use of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay.

Apple, Apple Pay and iPhone are trade marks of Apple Inc., registered in the U.S. and other countries.

Android, Google Pay and the Google Logo are trade marks of Google LLC.

Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit, Inc. in the U.S. and other countries.

Garmin, the Garmin logo, and the Garmin delta are trademarks of Garmin Ltd. or its subsidiaries and are registered in one or more countries, including the U.S.. Garmin Pay is a trademark of Garmin Ltd. or its subsidiaries.

Content on this page is accurate as at 15 June 2020 and is subject to change.

  • If Apple Pay is not working on your iPhone, make sure the terminal works with Apple Pay.
  • If it does, try selecting the credit card manually from your Wallet app.
  • Other tips include replacing your credit card in the Wallet app and signing out and back into your Apple ID.
  • Visit Insider’s Tech Reference library for more stories.

Apple Pay is one of those signs that we are living in the future. Rather than reaching for a wallet full of cash — or even a cache of plastic credit cards — you can now just place the same smartphone you use for texting, taking pictures and watching TikTok videos near the register and automatically charge your credit account.

At least when it’s working, Apple Pay streamlines your life and your pockets. But when Apple Pay goes awry, it can ruin your day. Here are seven ways you can fix Apple Pay when it’s not working.

Make sure the point-of-sale terminal works with Apple Pay

Let’s start with the easy stuff first. Even though we’re well into the 21st century, there are still point-of-sale terminals that don’t work with contactless payment systems like Apple Pay and Google Pay.

If you try bringing your iPhone near a terminal and nothing happens, ask the person behind the counter if it supports Apple Pay. They’ve likely been asked many times already and can tell you not just whether it works with Apple Pay, but where the best place to hold your phone is and if another terminal will give you better results.

Try choosing a card manually

When Apple Pay and the terminal are working normally, the Apple Pay wallet launches automatically with your default card selected when you bring the phone near the terminal. But if that’s not working, it might just need a little help — choose a credit card manually and then try the terminal again:

1. Start the Wallet app on your iPhone.

2. Tap the card you want to use for the purchase.

3. Bring the phone near the point of sale terminal.

4. If it’s working, you’ll now be able to complete the transaction normally.

Check Apple Pay’s system status

Apple Pay depends on an online service to be up and running, and if Apple Pay is offline, you won’t be able to complete the transaction. Of course, Apple Pay has a very high uptime and it’s unlikely to not be working. But if you want to know if the problem is at your end or at Apple’s end, visit the Apple System Status webpage and see if Apple Pay & Wallet has a green status light. If it doesn’t, nothing you do at your end will fix it, so you should make a purchase the old fashioned way.

Restart your iPhone

If you’re still unable to use Apple pay, you should try restarting your iPhone. This resets your phone’s memory and clears temporary caches, which can solve temporary glitches with Apple Pay and other system software. If you are not in a hurry (this will take several minutes), get out of line and restart the phone, then try again after the phone is back up and running.

Replace your credit card in Apple Pay

From here on out, the potential fixes are increasingly inconvenient and time-consuming, so try them if nothing else works and you don’t want to enlist the help of Apple’s customer support.

The easiest of these more involved fixes is removing and replacing the cards in your Apple Wallet. This is especially likely to fix your problem if you have several credit cards in your wallet but only one of them fails to work. By removing and replacing that problematic card, you may be able to fix a glitch in the way that card was stored or accessed.

1. Start the Settings app.

2. Tap Wallet & Apple Pay.

3. In the Payment Cards section, tap the card that isn’t working properly and then tap Remove This Card. You will need to confirm this choice.

5. Return to the Wallet & Apple Pay section in Settings.

6. In the Payment Cards section, tap Add Card.

7. Follow the directions to add that same card back again.

Sign out and back into your Apple ID

It’s possible that something has gone awry with the way you are signed into your Apple account, so in the same way that you might have tried to restart your iPhone or replace your credit card, you can sign out of your Apple ID and sign back in again.

1. Before you begin, make sure you know your Apple ID. Look it up if necessary.

2. Start the Settings app.

3. At the top of the page, tap your name.

4. Scroll to the bottom of the page and tap Sign Out. You’ll need to confirm that you want to do this.

6. Return to the Settings app and sign back into your Apple ID.

Contact Apple customer support

If none of those troubleshooting steps solved the problem, you should reach out to Apple customer support. It’s possible that you have a hardware problem — for example, the NFC chip used to communicate with the point of sale terminal might not be working. This isn’t something you can easily test or troubleshoot on your own, so enlist the help of Apple.