Broken system update? Failed jailbreak? Selling the device?
You should never forget that your Apple TV is an iOS device. This means it can do a lot more than your old DVD player. You should always take time to delete all your films, music and other personal data when selling or giving away an Apple TV, or its new user could easily use your account to make purchases or view your content.
This problem always grows bigger than ever when Apple introduces new product models. That’s when millions of enthusiastic Apple customers sell their old devices in order to make a little money toward the purchase of the next-generation model.
It’s a safe bet that at least some of the second user models available for purchase on eBay still carry all their old user’s content, some may even let you access their outgoing owner’s entire film, TV, music and images collection. You don’t want this to happen to you. Here is what you need to do to make sure it doesn’t:
Reset Is Not Restart
Reset is different from Restart or Force Restart of an Apple TV box.
Reset is the final option you should choose if nothing else works, or if you want to wipe all the data on your device in order to give it away or even sell your Apple TV.
While it is the first thing you should do if you are selling your box, it is not the first thing you should try if you are having problems with your Apple TV. When readers make contact it’s surprising how often simply restarting the device can solve most Apple TV software problems.
There are other reasons you may want to reset the Apple TV:
- You may have failed to successfully jailbreak the device, leaving you with a non-functional brick, rather than a streaming services box.
- You may have suffered a bandwidth outage in the middle of a System software upgrade, which may have caused the upgrade to fail.
The good thing about any of these situations is that if you do choose to Reset your Apple TV, set-up will be as easy as it was the first time you went through the process, and all your content will still be available through iCloud. So, how’s it done?
How to Reset Apple TV
There are two ways to reset Apple TV:
Using the Remote
- If you can still navigate the Apple TV interface with your Apple Remote then you can reset the device quite easily in Settings >System >Reset.
- You will see a new menu offering two choices and the chance to cancel the task.
- Reset: To restore your Apple TV to factory settings and erase all settings and information.
- Reset and Update: To restore your Apple TV to factory settings, erase all settings and information, and update to the latest tvOS version.
- The process may take some time, so be prepared to wait.
Using a Computer
If the Apple TV won’t boot up or your Remote is not being recognized you can use a PC/Mac running iTunes to Reset your Apple TV, but you will need to find a USB-C to USB-A cable (or a Micro-USB cable for 2 nd and 3 rd generation models).
- Disconnect your Apple TV from power
- The next step is to connect Apple TV to your Mac or PC running iTunes using the USB-C to USB-A cable and the USB port at the back of the box.
- Now plug your Apple TV back to power and it will restart
- iTunes should launch on your computer and your Apple TV should be recognized
- You will be presented with two options: Eject Apple TV and Restore Apple TV. Choose Restore Apple TV and then click the Restore and Update button that appears. The process may take some time, so be prepared to wait.
- iTunes will download and install the latest version of the Apple TV tvOS. Doing so returns your device to factory settings and deletes all your media and other data from the system.
Once this process is complete you can Eject Apple TV, switch it off and reconnect it to your TV to set up as new, or give/sell it to another person who can then take charge of it.
When you reset your Apple TV, you are returning it to its original factory settings. This can be helpful if you have a major glitch hindering its function or if you wish to completely wipe your device and sell or give it to somebody new.
A reset will delete every app and customized setting on your Apple TV device. Therefore, this is not a reversible procedure and once undertaken you cannot interrupt or stop the reset.
If you’re okay with this, here’s how to reset your Apple TV.
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How to reset your Apple TV (Generations 2 and 3)
1. Open your Settings.
2. Click on “General.”
3. Scroll down to and click on “Reset.”
4. Your Apple TV will ask you several times if you want to confirm this reset, since it will delete all settings and account information. Confirm your desire to reset twice.
Once the reset has started, your screen will go blank. Do not unplug your Apple TV while it’s resetting.
Once it’s turned back on you can begin the process of setting up your Apple TV.
How to reset your Apple TV (4K and HD)
1. Open your Settings.
2. Scroll and click “System.”
3. Scroll and click on “Reset.”
4. Confirm the reset.
Again, do not unplug your Apple TV during this process.
Sometimes, on Apple TV 4K and HD this reset process doesn’t work. In that case, you will need some outside help.
With Apple TV 4K, you should contact Apple TV Support. With Apple TV HD, you can try resetting your device using your PC or Mac computer.
How to reset your Apple TV using your computer
1. Disconnect the power cable and the HDMI cable from your Apple TV.
2. Use a USB-C cable to connect your Apple TV to your PC or Mac computer. For a 2nd or 3rd generation Apple TV, use a Micro-USB cable.
- For a 3rd generation Apple TV or Apple TV HD, plug in the power cord. For a 2nd generation Apple TV, leave it unplugged.
3. If you have a PC with iTunes, or a Mac with OS Mojave or earlier, open iTunes on your computer. Select Apple TV in the list of media sources, then scroll down to “Restore.”
4. If you have a Mac with OS Catalina or later, open your Finder and select Apple TV in the sidebar, and then scroll to “Restore.”
5. Once your Apple TV is finished resettings, plug it back into your TV.
There may come a time when you want to sell your Apple TV or give it to someone else. Or maybe a failed system update ended up bricking the device. In any event, it’s good to know how to factory reset your Apple TV.
There are two ways to factory reset an Apple TV. The first method is by just going into the settings on the Apple TV and resetting it, which assumes you’re able to boot the device up and click through the menus.
The other method can be used when something goes awry, like the power going out during an update and bricking your Apple TV. That way, you can factory reset it even if you can’t properly boot up the device and navigate through the menus.
For the Newer, 4th-Generation Apple TV
From the home screen, click on “Settings”.
Scroll down and select “System”.
Near the bottom, click on “Reset”.
From there, you can select either “Reset” or “Reset and Update”. Both will factory reset your Apple TV, but the latter option will also install the latest software update if one is available (and if you have an internet connection).
For Older Apple TV Models
To factory reset an older Apple TV (3rd generation and older), you first want to click on “Settings” on the home screen.
On the next screen, select “General”.
Next, scroll all the way to the bottom and click on “Reset”.
From there, you can select either “Reset” or “Reset and Update”. Both will factory reset your Apple TV, but the latter option will also install the latest software update if one is available (and only if you have an internet connection).
Factory Reset Your Apple TV Using iTunes
If, by chance, your Apple TV will not boot up properly, or something has gone wrong and the unit isn’t operating properly, you can restore it by connecting it to your computer and using iTunes to factory reset it.
First, unplug your Apple TV. You still need to power it back up (except for the 2nd-gen model), but before you do that, plug a microUSB cable into the back of your Apple TV (right below the HDMI port) on the 3rd-gen Apple TV. If you have a 4th-gen model, you’ll need a USB-C cable and the port will be right above the HDMI port. After that, connect the other end to a USB port on your computer.
Above: The microUSB port on the 3rd-gen Apple TV.
Once your Apple TV is connected, plug it back into power (again, except for the 2nd-gen model). iTunes should open (if it’s not already running) and recognize the Apple TV. From there, select “Restore Apple TV”.
Confirm the action by clicking on “Restore and Update”. Once you do this, the latest version of the Apple TV software will be download and installed, thus restoring it to a minty fresh condition.
Once the process is complete, you can safely eject the Apple TV from your computer, and it should now boot up after you reconnect it to your television.
Если в работе Apple TV возникли проблемы и устройство не отвечает после перезагрузки, попробуйте восстановить на Apple TV заводские настройки. При сбросе Apple TV с него стираются все данные, в том числе учетные записи и конфигурация.
Можно сбросить Apple TV и обновить ПО на нем в одно и то же время.
Сброс Apple TV
Откройте Настройки на Apple TV .
Выберите «Система» > «Сброс», затем выберите «Сбросить».
Для сброса Apple TV и восстановления заводских настроек на нем может потребоваться время, так что наберитесь терпения. Если и после этого Apple TV не отвечает, выполните следующие действия.
Если Вы используете Apple TV 4K . Обратитесь в службу поддержки Apple TV
Инструкции для Apple TV HD и ПК с iTunes или Mac с macOS Mojave или более ранней версии. Отключите шнур питания и кабели HDMI от Apple TV . Подключите кабель USB-C (продается отдельно) одним концом к Apple TV, а другим — к компьютеру. Запустите на компьютере iTunes, выберите Apple TV в списке «Источники», а затем выберите команду «Восстановить». Если не удалось устранить проблему, обратитесь в службу поддержки Apple TV.
Инструкции для Apple TV HD и Mac с macOS Catalina или новее. Отключите шнур питания и кабели HDMI от Apple TV . Подключите кабель USB-C (продается отдельно) одним концом к Apple TV, а другим — к компьютеру. На компьютере откройте Finder, выберите Apple TV в боковом меню, а затем выберите команду «Восстановить». Если не удалось устранить проблему, обратитесь в службу поддержки Apple TV.
Сброс настроек Apple TV и обновление ПО
Откройте Настройки на Apple TV .
Выберите «Система» > «Сброс», затем выберите «Сбросить и обновить».
При выборе этого параметра на Apple TV будут восстановлены заводские настройки, стерты вся информация и настройки, а ПО будет обновлено до последней версии tvOS.
Apple TV can develop a variety of issues and can stop communicating with your TV, or can become unresponsive to the instructions you give. Most of the time, the issue is software based. Whatever the issue is, there are three methods that normally tend to work. The reset, restart and the factory restore option.
Restart will simply reboot the unresponsive device, and reset will erase the temporary memory to clear existing and current settings so it can start over again. Restore will download a new image of the latest firmware from the Apple Store via iTunes and install it on your Apple TV.
Solution 1: Restart Your Apple TV (If Responsive)
If you are able to use the Apple TV, go to Settings > System and click on Restart. If you own a 3 rd or 4th Generation Apple TV, go to Settings > General and then click on Restart. A normal reboot of your Apple TV usually takes care of most problems that could occur. If however it does not help and you still sit there with a unresponsive or half-working Apple TV, try solution 2.
Solution 2: Restart using the Remote (Not Responsive)
If your Apple TV is unresponsive and does not take any further commands, then you will also not be able to navigate around in the menu. This usually happens due to a lost HDMI handshake and can be easily fixed with a simple reboot, done with the remote. To do just that, press and Hold the Menu and Down keys and keep holding them for 6 seconds. The white light on the Apple TV should start flashing and blink rapidly. Let go of the buttons and wait till the devices finished rebooting. This should fix it and get your Apple TV back to working again. In case this also did not help, try the last solution.
Solution 3: Disconnect the Power (Not Responsive)
When solution 1 and 2 just did not do anything, try to simply cut the power to your Apple TV. To do that, just unplug the device and leave it unplugged for at least 30 seconds. Then plug it in again and wait till it finished rebooting and check if the device is working again.
Solution 4: Factory Reset your Apple TV (If Responsive)
Go to Settings -> General -> Reset -> Reset All Settings. This will return the Apple TV to it’s factory settings (as it came when you set it up the first time.
Solution 5: Restore via iTunes (Last Resort)
You will need to connect the Apple TV to a computer running iTunes. Once connected, open iTunes and use the Restore Apple TV option to reinstall the factory image from Apple. This should normally fix all issues you previously had unless the issue is a hardware-related.
Apple TV basically is a device that needs a remote to operate and navigate. Hence, the Apple TV remote has a major role in the functionality of Apple TV. But what if your remote stops working? This will put you in panic. Obviously your Apple TV won’t work since all the features are carried out by Apple TV remote. In such times, you must be aware of how to reset Apple TV remote.
Well, if you do not know this, then today is your lucky day. We will show you how to reset Apple TV remote, if your Apple TV remote not working. Let us begin.
Before Resetting Apple TV Remote…
If your Apple TV remote is not working and you have decided to reset the remote, then check these things before moving forward.
For Siri Remote
- Check if you are operating the remote within range of the Apple TV. Operating the remote out of the device’s range will yield not success even after resetting the remote.
- If you are within the range of your Apple TV and still there is no respond, look for any obstacles that come in between the remote and the TV.
For Aluminum or White Remote
Check for anything that block the path between the Apple TV and the remote.
Carry out the above mentioned actions. If still you face “Apple TV remote not working after replacing battery” issue, then you can process to reset it.
How to Reset New Apple TV Remote
Reset Apple TV Remote
If you are done with the above checks and still your Apple TV remote does not work, then you can reset Apple TV remote. Follow the given below steps.
Step 1: On your Apple TV remote, hold down the Menu and Volume Up button.
Step 2: Long press the buttons for almost 2–3 seconds.
Step 3: That’s it. You have reset your remote. It is ready for pairing with any Apple TV. This method is same for Siri remote as well as aluminum or white remote.
How to Pair Old Apple TV Remote
Once you have reset the remote, all you need to do is pair it with your Apple TV. Follow the below steps to solve your “Apple TV remote not working how to pair” issue
Step 1: Select the option for Settings on your aluminum or white remote.
Step 2: Once you are in Settings, go to General and then to Remotes.
Step 3: Click on the Pair Remote option using the new remote that you wish to use. After the pairing process is done, the option will change to Unpair Remote.
When you are done with resetting and pairing of Apple TV remote, your job is not over yet. You must see that while doing this process, your Apple TV was not infected with any other issue. If not, then you are lucky. If yes, then you are amongst many users that normally face this issue. At such cases, All you need to do is use Tenorshare ReiBoot. This software is perfect for all Apple products, including Apple TV. The software resolves all issues related to Apple devices with just a single click.
All in all, we just had a look on how you can reset your Apple TV remote. We saw the basic things that you should check before you opt to reset your Apple TV. If you are using the latest Siri remote you must check the battery percent for the remote along with other measures mentioned above. If you are using an old remote, replace the battery and check the other measures mentioned above. Lastly, if you have any other issue with Apple TV or any Apple product, you can always rely on Tenorshare ReiBoot. In the end, we would like to know your thoughts on this article. All you need to do is comment below your feedback. You can also right us down any other solution for this issue. We would be happy to mention it.
Updated on 2020-03-29 / Update for Apple TV Repair
The tech giant has won great reputation in the streaming industry, as its Apple TV has been used by a growing number of customers. Sitting on the couch and watching those wonderful contents on the Apple TV can be very enjoyable, which is controlled by the Remote. However, what will you do when you lost the remote, and you need to reset the Apple TV in order fix some problems? Don’t panic. You can find an appropriate Apple TV remote. In this article, we will show you 3 easy methods to restore or reset Apple TV without remote efficiently.
Method 1. Reset Apple TV with Remote App on Your iOS Device
If you lost the remote for your Apple TV, the first way to reset Apple TV without remote is to control the Apple TV with your iOS device. Now follow the quick steps below to see how to reset it.
Step 1. Download the Apple TV Remote application from the Apple Store on your device. Make sure your iOS device is connected to the same WiFi network with Apple TV.
Step 2. Launch the Apple TV Remote app and choose Add Apple TV and then select your Apple TV.
Step 3. Enter the 4-digit code on your device that comes out on Apple TV if asked. Now go to the “Settings” > “System” (“General” for 3rd generation and earlier models > “Reset” to factory reset Apple TV 4K without remote.
Method 2. Retore Apple TV with iTunes App on Computer
You can also use iTunes application to reset your Apple TV on the computer. The procedures are quite simple.
Step 1. Remove all cables from your Apple TV, such as the power cable or HDMI cord. Then open the latest version of iTunes on your PC or Mac.
Step 2. Next connect your Apple TV to the computer with an original USB cable. For Apple TV 3rd generation and former, use micro USB cable; for 4K, use USB-C cord.
Step 3. Find your Apple TV icon on iTunes and then go to the “Summary” > “Apple TV” > “Restore Apple TV…”. Now you can restore Apple TV without remote and wait until the process is done.
Method 3. Reset Apple TV with TunesKit iOS System Recovery
The third method is to use a third-party iOS repair tool such as TunesKit iOS System Recovery to reset Apple TV without remote. This is a professional iOS system recovery utility to help users solve various tvOS issues such as Apple TV remote not working, Apple TV won’t update, black screen of death, Apple TV stuck in recovery mode, etc. It offers two recovery modes to ensure a super high success rate, including Standard Mode and Advanced Mode. Furthermore, it will give you the chance to fix all different problems without causing any data loss on your Apple TV HD, 3rd generation and 2nd generation models.
Entering in the field of streaming industry, Apple’s main intention was to win the hearts of millions of its fan with Apple TV. And it was successful with this device. But over a period of time, even though the Apple TV has a top notch quality, it began giving tantrums. There were many problems that were encountered by the Apple TV users. To cut the loose ends, we all know that resetting any device might solve any issue. And hence, today we will see show you how to reset Apple TV.
Follow any one of the below solutions in order to know how to reset Apple TV to default settings.
Solution 1: Use Settings
Out of many ways to reset Apple TV, restoring the device form the setting is the easiest one. All you need to do is follow the given steps below and you will have a basic idea as to how you can reset Apple TV 4 or earlier versions.
Step 1: For users having the latest Apple TV 4K (4th generation), you can check the reset the device by going to Settings >> System->> Reset.
Step 2: There you will see two options: “Reset” and “Reset and Update”.
If you select Reset option, you will be able to restore your device quickly to factory settings without the need of an Internet connection. If you choose Reset and Update, it will install software updates, which will need an Internet connection.
Step 3: If you are using Apple TV 3rd generation or earlier model, go to Settings >> General >> Reset.
Step 4: Similar to Apple TV 4K, you will see two options: “Reset All Settings” and “Restore.” The former option resets your device’s settings including your configuration settings and accounts settings. The latter option will reset your device with software updates. In this way you get to know how to reset Apple TV 4 or earlier versions.
Solution 2: Reset Apple TV with Computer
You can also reset Apple TV without remote. This can be done using iTunes and your Apple TV. Let us see how to reset Apple TV without remote by following these steps.
Before you move to use this solution make sure check off the following things.
- A high-speed Internet connection
- A PC with iTunes
- A Micro-USB cable for Apple TV (3rd generation or earlier) or a USB-C cable for Apple TV (4th generation)
Step 1: Remove all the cables from your Apple TV including power cord and HDMI cable. On the other hand, open iTunes on your computer. Make sure you have latest version of iTunes.
Step 2: If you are using Apple TV 4K then connect the device to the computer using USB-C cable. If you are using Apple TV 3rd generation or earlier model connect using Micro-USB cable. Make sure to use correct cable for correct model. Do not use a lightning cable to connect the Apple TV.
Step 3: In iTunes, you must be able see the summary page for Apple TV. If you do not see the summary page for Apple TV, click the icon in the upper-left corner.
Step 4: Click on Restore Apple TV. During the process, do not unplug anything. That’s it. In this way you get to know how to reset Apple TV using computer.
Solution 3: Restore Apple TV without iTunes
If you are encountering issue while performing above two solutions, you can always depend on iOS Fix Tool ReiBoot. This software is ideal for all iOS and Mac devices, particularly for restoring Apple TV. With this tool, you will able to restore your device with just a single-click. Let us have a look on how to use this tool.
Step 1: Install and run the Tenorshare ReiBoot. Connect your Apple TV to the computer using the appropriate cable and click on “Fix All iOS Stuck” alternative.
Step 2: Click on “Fix Now” to get your Apple TV in Recovery Mode.
Step 3: Download the firmware package online by clicking on “Download.” This will start the installation of the package. When the download is completed, select “Start Repair” option to start the recovery of your Apple TV. Once the process is ended, you device will have the newest updates of tvOS with all the issues vanished.
Tying up the loose ends, we just had a look on the top 3 solutions for how to reset Apple TV to factory settings. You can do this by using the Apple TV itself and altering the settings. Next you can use iTunes to reset or restore your device. Lastly, if you face any difficulty using the solutions, you can always use Tenorshare ReiBoot. Do let us know your thoughts on this article. You can do this by commenting below. Write to us of any other different solution if you have any by commenting below.
Updated on 2020-03-29 / Update for Apple TV Repair
Apple TV acting funky? Here’s how to reset it.
Sep 6, 2018, 5:30 am
As much as we’d like them to be, consumer gadgets aren’t always perfect. Sometimes an app runs into an error, a device overheats, or myriad other problems force you to restart or reset a device. Apple TV is no exception. However, if you need to reset Apple TV and you’ve never done it before, you may not know what to do.
No worries. Here’s how to restart Apple TV, if you’re experiencing a minor issue, and how to reset Apple TV to factory settings, if you’re upgrading to the new Apple TV 4K and want to resell your old one.
How to restart Apple TV
To restart an Apple TV, head to Settings, scroll down to System, then select Restart. (On a 3rd generation or earlier Apple TV unit, you’ll head to Settings, General, and then Restart.)
Alternatively, you can restart the device with the Siri Remote. To do this, hold down the display icon and menu buttons simultaneously. When the light on your Apple TV flashes, you can let go, and it will restart. On older Apple TVs, do this by holding down the menu and down buttons at the same time.
Lastly, you can unplug your Apple TV from its power source. Wait six seconds, plug it back in, and it will restart.
How to reset Apple TV
To fully reset Apple TV—a good idea if you’re buying a new one and preparing your current unit for resale—you’ll similarly want to head to Settings, then System (or General on older Apple TVs). Next, scroll down to Reset towards the bottom. You’ll then have two options: “Reset,” which is the quickest way to reset an Apple TV to factory settings and doesn’t need an internet connection, or “Reset and Update,” which returns the device to factory settings plus recent software updates. This option does require an internet connection. In either case, you’ll need to keep the Apple TV plugged in until the reset process completes.
On 3rd generation and older Apple TVs, the process is similar, but under Reset the options are “Reset All Settings” and “Restore.” “Reset All Settings” resets the device’s settings, including accounts connected to the Apple TV and setting configurations. “Restore” returns the device to factory settings and installs recent software updates, and it requires an internet connection.
If you’re having software issues with your Apple TV, you likely just need to restart your device, rather than reset it. However, if for some reason you’re having repeated issues, resetting Apple TV to its factory settings could be an option to consider.
If you’re experiencing issues such as the sound not working, video not displaying, or the device won’t turn on, Apple offers some tips for troubleshooting here.
Christina Bonnington is a tech reporter who specializes in consumer gadgets, apps, and the trends shaping the technology industry. Her work has also appeared in Gizmodo, Wired, Refinery29, Slate, Bicycling, and Outside Magazine. She is based in the San Francisco Bay Area and has a background in electrical engineering.
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