How to troubleshoot word startup problems

September 12, 2016, 11:23am EDT

How to troubleshoot word startup problems

If you’re experiencing trouble with your Office 365 installation or issues with specific Office apps, Microsoft offers two automated tools that may be able to help you troubleshoot and repair your problems.

The first tool–the Office Repair wizard–is more limited in what it can do, but it’s available to all users of Office 365 Home or Business. The second tool–the Office 365 Support and Recovery Assistant–is much like the old Office Diagnostics tool you may remember from Office 2007. It covers more problems and hooks into online support resources better, but unfortunately is only available to users of Office 365 Business.

All Office 365 Users: Repair an Office Installation from the Control Panel

Whether you’re using Office 365 Home or Business, you can try to repair an Office 365 installation by re-running its Setup program from the Control Panel. It isn’t as good at solving specific problems–especially with Outlook–as the troubleshooting tool that business owners can use, but it is good at helping to resolve installation problems and often for fixing individual Office programs that won’t start or keep crashing on you. It can also help resolve issues that poorly-written add-ins can sometimes cause.

You can choose one of two options when you perform a repair:

  • Quick Repair. This type of repair goes pretty quickly, but it only tries to detect and replace any corrupt files in your Office installation–similarly to what the System File Checker tool does for Windows.
  • Online Repair. This type of repair actually uninstalls and reinstalls Office. It takes longer to run and requires an internet connection, but it performs a more complete repair job.

The online repair option is pretty good about keeping your preferences in place–and it won’t affect any of your documents–but we recommend trying the quick repair first and then using the online repair if your problem isn’t resolved.

Before you get started, go ahead and save any open Office documents and then close all your Office programs. When you’re ready, click Start, type “Control Panel,” and then hit Enter or click the result.

How to troubleshoot word startup problems

In the Control Panel window, click the “Uninstall a program” link.

How to troubleshoot word startup problems

In the Programs and Features window, select your Office 365 installation from the list and then click “Change” to open the repair wizard.

How to troubleshoot word startup problems

Select whether you want to run a quick or online repair and then click “Next.” For this example, we’re going to be running a quick repair, but the process is pretty much the same no matter which option you pick.

How to troubleshoot word startup problems

Click “Repair” to start the repair process.

How to troubleshoot word startup problems

The wizard will close any Office programs that are still open and will then begin scanning for and replacing corrupted files. It should only take a few minutes. When it’s done, click “Close.”

How to troubleshoot word startup problems

You can now test your Office apps to see if your problem has been fixed. If you’re still having issues after running a quick repair, go ahead and try the more thorough online repair. It will take some time, since it has to uninstall Office and redownload the installation, but it should get you fixed up if the quick repair doesn’t.

Office 365 Business Users: Troubleshoot Using the Support and Recovery Assistant

The Support and Recovery Assistant for Office 365 is a relatively new troubleshooting tool you can download from Microsoft. Right now, it’s only available for users of Office 365 Business. Office 365 Home users can download and run it, but one of the last steps of the troubleshooter is to sign in with your business account. Still, if you are a business user, it can be a valuable tool.

While its primary focus is on Outlook issues right now, it can help also identify and resolve problems with installation and activation of Office 365. Plus, if it’s like most Microsoft troubleshooters, you can expect it to add more functionality over time. For right now, though, it can help you with problems like:

  • Basic Outlook issues, such as when Outlook–for Windows or Mac–stops responding or receiving emails, won’t remember your passwords, or cannot connect to shared mailboxes and calendars.
  • Syncing problems with Office 365 on your mobile device.
  • Trouble setting up Outlook on the web.
  • Difficulty with Exchange Online.

Start by downloading and installing the Support and Recovery Assistant for Office 365. Run the program on the machine where you’re experiencing the problem, accept the licensing terms, and you’ll arrive at the main page where you can begin selecting the issue you’re having. For this example, we’re going to run through troubleshooting a startup problem with Outlook, but the basic process is the same no matter what problem you’re having.

Select the issue, use the steps in the troubleshooter to help narrow down that issue, and then let the troubleshooter try to fix it. On this first screen, choose the basic area you’re having difficulties and then click “Next.”

How to troubleshoot word startup problems

On the next page, select the specific problem you’re having and then click “Next.”

How to troubleshoot word startup problems

The troubleshooter needs to run on the machine where you’re having trouble, so tell it “Yes” and then click “Next.”

How to troubleshoot word startup problems

At this point, you’ll need to sign in with your Office 365 Business account to proceed. Just type in your credentials and click “Next.”

How to troubleshoot word startup problems

The troubleshooter will attempt to locate and fix whatever problem you specified. The troubleshooter can fix most problems automatically. Occasionally, it may run into a problem that it needs you to take steps to fix, such as when Outlook needs to be updated.

How to troubleshoot word startup problems

If the troubleshooter is successful, you can go ahead and try your program again to see if it works. If the troubleshooter reports that it cannot fix your problem and has no suggestions for you to try yourself, it will ask whether it can record the steps you take while you reproduce the problem so that it can send those steps to Microsoft for review.

How to troubleshoot word startup problems

When Microsoft Office starts crashing or acting unstable, it’s hard to know where to look for the problem. The Office Configuration Analyzer Tool from Microsoft is a valuable utility.

If your Microsoft Office programs are running unstable or not acting correctly, Microsoft recently released a new free utility to help troubleshoot them. The program is called Office Configuration Analyzer Tool 1.0 (OffCAT) and it works with Office 2003 and later.

Office Configuration Analyzer Tool 1.0

First, download the free utility, OffCAT – as usual no kudos for Microsoft naming conventions.

How to troubleshoot word startup problems

Installation is straight-forward, just follow the MSI install wizard. If you’re installing it on Windows 8, you’ll need to enable .NET Framework, which I recommend doing first.

How to troubleshoot word startup problems

Here I installed it on Windows 8, and you’ll find the OffCAT 1.0 icon on the Start screen. If you want easier access to it from the desktop, pin it to the Taskbar.

Or in Windows 7 it will show up on the Start menu.

How to troubleshoot word startup problems

The first time you launch it, you’ll be prompted to check for updates and download any that are found.

How to troubleshoot word startup problems

Next select the Office program you want to scan for problems.

How to troubleshoot word startup problems

After that, click Start a Scan. Give a name for your scan to help you know what issue was being looked at. For example, here I have Office 2013 and 2010 installed side-by-side. Then click Start Scanning.

Note: Outlook needs to be running if you’re scanning it for issues. It also includes links to resources for Office 365, Exchange Remote Connectivity Analyzer, and other helpful Office articles.

How to troubleshoot word startup problems

Then wait while the scan completes.

How to troubleshoot word startup problems

When it’s done, you’ll get a detailed report of warnings and critical issues that were found. OffCat provides different organized views of the results, and has a handy search feature. For IT Pros, you can have the end user run the scan, then have them export it to you or print it out.

How to troubleshoot word startup problems

This is a great utility for IT pros and power users as the report is very detailed with essentially everything you need to know to help troubleshoot problems. If you’re a home user, you can click a link to see solutions to problems. That will point you to the appropriate Microsoft Support page for the problem.

How to troubleshoot word startup problems

Another groovy thing about this utility is it saves your scans so you can go back and look at previous reports.

How to troubleshoot word startup problems

If you’re still running Office 2007, you can diagnose and repair problems with the Office Diagnostics Tool which is built-in. If that doesn’t work, or you want more detailed information, definitely check out OffCAT.

The first thing you should do is learn about your file in Word. This makes Word ever so much easier to understand and helps you to resolve problems so much more quickly. Please read About in Microsoft Word. It’ll only take a couple minutes. Then come back here to take the troubleshooting steps.

Some people may tell you to do a system restore. Though it may very well work, I feel that it’s a pretty drastic measure to take to fix Word. That doesn’t mean it’s not necessary, but you won’t likely hear it from someone who knows Word. We have no idea how much or how often you use your computer, or what you’ve done recently that we’d be undoing by advising a system restore.

Many will tell you to start Word using Start Run and type: winword.exe /a or to start Word in “safe mode”. That really only lets you know that Word will run once the problem is taken care of. Use the steps below to get right to the source of the problem. More about Word Command-Line switches, which you might find interesting, can be found here.

If Word opens files fine, but you can’t launch Word with the icon, the shortcut could be bad. Just find winword.exe and create a new shortcut.

Windows 2000 Update

Apparently, there’s a known issue about the Windows 2000 Update (when combined, I believe, with Word 2003) that makes Word crash when saving to a floppy drive (which you shouldn’t do anyway, see this article). The only fix I’m aware of at this time is to uninstall the update.

Norton AntiVirus

If you are running Norton AntiVirus, then you may first want to check the Microsoft TechNet support article at

Adobe Acrobat

If you are running Adobe Acrobat, you may first want to check the Microsoft TechNet support article at

Printer Must Be Installed

Believe it or not, you must have a printer installed for Word to perform properly, even if it’s only Acrobat’s PDF to Word writer. Word just doesn’t know how to act without a printer driver. (Thanks to Barb for asking me a question at, which reminded me to add this to my article!)

Step 1. Check Word’s Startup folder.

The Word startup folder can generally be found under:

C:Documents and SettingsYour NameApplication DataMicrosoftWordStartup

Check it for the existence of files that perhaps don’t belong there or conflict with Word. You could temporarily place them elsewhere and re-launch Word to see if it helps.

Step 2. Rename or delete your file.

If Word runs for you at all, first close it. If you’ve really been having troubles, you may want to hit Ctrl+Alt+Delete and ensure that winword doesn’t appear in your Applications list or in your Processes list. If it does, End task on it.

From the Windows Start button, choose Search, then choose For Files or Folders. Type the following into the All or Part of the File Name box:

Tip: You must be searching for hidden files and folders, so make sure your other search options are looking there. You must also ensure that you are viewing hidden and system files by going to My Computer, then hit Tools Folder Options, and ticking the appropriate choices, as shown below. If you aren’t viewing them, you may also want to untick hiding of extensions for known file types, too.

How to troubleshoot word startup problems

If you cannot find your file during a search, rest assured that if you’ve ever successfully launched Word, you do have one. If you’re in a network environment, it may not reside on your hard drive. If you are able to open Word at all, go to Tools Options, File locations tab, and double-click User templates. This is the location of your file.

If you have customized your Word application to any degree, rename the file when you find it. Right-click the file’s name, and choose Rename. Call it If you have not customized Word, just delete your file. If you find more than one file, rename or delete all of them.

Now you can try launching Word again. Word should create a brand new for you, and you’re all set. Most people will not need to venture beyond this point.

Step 3. Run Detect and Repair from the Help menu.

Some people might have you do this step first. Not me. This is not usually as helpful as Step 1, but you should try it, at least if you’re able to open Word. If you are, just go to the Help menu dropdown and choose Detect and Repair.

Note: Someone named snizborski reported to us on the newsgroups that he placed his installation CD in the CD Rom drive and ran Detect and Repair, and this did not help. He called Microsoft and learned that he shouldn’t put the CD in until prompted, and this enabled the Detect and Repair to find the “bad” file that caused his problem.

Step 4. Dump the Windows Word registry key.

There are many people who would rather that I didn’t tell you how to do this. But any adult that’s paying any attention can follow my steps. What we’re doing is removing Word from the Windows registry. When you launch Word again, it will re-register itself, so you can expect it to take a little longer to launch than usual.

Hit Start Run and type regedit and hit enter. Browse, just like you would in Windows Explorer or My Computer, to the following folder:

My ComputerHKEY_CURRENT_USERSoftwareMicrosoftOfficeX.XWord

X.X will be as follows, depending on your version of Word:

Word 2000 is 9.0

Word 2002/XP is 10.0

Word 2003 is 11.0

Once you find it, right click the Word folder, and choose Rename. Rename it to OldWord. This is a quickie method of backing up your registry. Close the Registry Editor.

Step 5. Uninstall and Reinstall Word.

If the above steps don’t fix Word, you’ll need to completely uninstall and reinstall it. Office 97 uses Eraser97 to completely remove Office. Office 2000 uses Eraser2K to completely remove Office. Or you can remove it manually.

How to troubleshoot word startup problems

How to troubleshoot word startup problems

How to troubleshoot word startup problems

Learn how to troubleshoot Word startup issues using methods including; insert the document into another file, using the /a switch to start Word, deleting the Word Data and options registry keys and replacing the or Normal.dotm global template file

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– [Instructor] Sometimes you may experience issues when launching or running Word. The first thing you should always do is ensure that Windows and Office is up to date. But if the problem continues to occur, follow these steps in order. Our first step is to insert the document that we’re having problems with into another file. Using this method leaves the last paragraph mark behind. And this is important because the last paragraph mark contains information about the document. And when you leave it behind, you may be able to retrieve the text if that document has been damaged.

This is a simple process. Simply open Word, select a new blank document. In the Insert tab, scroll over to the right to the Text group and then select Object. We’re going to go ahead and create a new document from a file. So we will select Create from File and then browse for our damaged document or the document that’s giving us a hard time. My document document is the Landon event planning letter. I’m going to go ahead and click Open and then OK.

As you can see, we have the text from that letter inserted into our new blank document. And we can now retrieve the data that was copied. If this does not work and you still cannot launch Word appropriately, then you can go ahead and start Word using the a switch. Using the a switch prevents add-ins and the global templates from being loaded. Using this switch will also lock the file from being read or edited, giving you the opportunity to pull out data. To go ahead and start Word with the A switch, the first thing we need to do is shut down our current version.

I’m going to go ahead and close that. No, I will not save. And you go ahead, you can use the Start key. Type run. And your screen may look different than mine. And then we’ll enter winword.exe /a and then click OK. What this has done is opened up Word, but the add-ins and global templates are not loaded. If there was an add-in problem at this point you could go and correct it. If the problem still exists, then our next troubleshooting step is to remove the Word data registry subkey.

This subkey contains the most frequently used options in Word. Deleting it forces Word to rebuild the key using the default values. Before we go any further, please understand that we are going to modify the system registry. We’ll start by closing Word once again and then launching our registry. To do so, Start key, and then start typing regedit. And you’re looking for regedit.exe. You’ll notice that it opened up to the last place it was when we closed it.

So I’m going to scroll all the way up to the top. Now let’s navigate to the data subkey. You’ll start at HKEY_CURRENT_USER, and then down to Software and Microsoft. And then scroll all the way down to Office. I happen to be using Word 2016, therefore the corresponding folder would be 16. Yours will be different if you’re using a different version of Word. Next, scroll all the way down to Word.

And then select the Data registry subkey. Please do not delete it as of yet. Please make sure to backup this registry key first. If an error is made while editing the registry, it could seriously affect your system. So let’s go ahead and back this up first. To do so, right-click, Export. I’m going to pop it right onto my desktop. Provide a name, and click Save. Now I can safely go ahead and delete this key.

So I right-click, Delete. Are you sure? Yes, I’m sure. And that key is now gone. At this point, you would go ahead and restart Word and see if the issue is still continuing. If it is continuing, then we’ll go ahead and restore the key that we just deleted. To do so, as you recall, we saved it on the desktop. We’re just going to double-click it. A register editor warning pops up, asking us if we’re sure that we want to add this key back into the registry.

I’m going to go ahead and say Yes. And it has been successfully added again. If I pop back into the registry, we’ll see that it is now there. Now you would go ahead and launch Word. If you still continue to experience issues in Word, you’ll come back to the registry, and we’ll move on to the next step. And the next step is to remove the Options registry subkey. And just like before, what we’re going to do is back this up first. So Export. I’m going to call it optionsregkey.

Save. And then I can safely delete this. Yes, I know I’m going to delete it and all its subkeys. You would now go ahead and launch Word. If this did not resolve the issue, then you can safely restore the Options key following the same procedure we used to restore the Data key. If Word is still continuing to give you some problems, our final step is to rename the or Normal.dotm templates.

I’m going to go ahead and close down the registry so we can go ahead and do this. The easiest way to do this is via File Explorer. And you’ll find these templates in your profile folder. So you’ll pop into C drive, Users. This system happens to be called Sharon. I’m going to go ahead, expand that. Pop into AppData. Roaming, Microsoft, and finally, you may have to scroll down to Templates.

And you’ll notice that we have a list of templates here. And as you can see, we have our Normal.dotm plus an oldNormal.dotm, so this has already been renamed once. The or Normal.dotm is the default Word template, and it contains all the formatting, auto text, macros, and other customizations. If you delete it, then Word is forced to recreate a clean template. But be aware, when it recreates a clean template, all the customizations that you have applied to Word will not be recreated.

Now, Microsoft does recommend that you rename this file instead of deleting it. Renaming it is very simply done by selecting the file, right-clicking, and then Rename. We’ll call this one older. Click Enter. Now when we go ahead and launch Word again, a new global template will be created. Let’s go ahead, launch Word. We’ll do a blank template. I’m going to go ahead and close Word. And you’ll notice that we now have a brand new, clean Normal.dotm.

For other troubleshooting, tricks, and techniques, please refer to the Word help center.

I have recently installed Microsoft office 2016 and word keeps coming up with an error and closing, any ideas how this can be fixed

[Original title: Microsoft 2015 problems with word]

A lot of problems with Office 20132016 are caused by third party (non-Microsoft) applications. This is my (expanding) list of things to try when Office 2013365 won’t start or crashes:
See the Article “Why can’t I start my Office 2013 application at:
Refer to the following website for information on repairing Office 2013365:
See Office 2013 install woes –
See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:
Or see the KnowledgeBase article Error: “Something went wrong and we can’t sign you in right now” when trying to install Office 2013 at:
Try to run word in safe mode by typing winword/safe.
If th at does not help then, in the search box type winword –> Word 2013 will be displayed –> right click on it –> Select Properties –> Go to the compatibility tab –> Check to see if there is a check mark next to compatibilty mode.
If it is checked then uncheck it and then uncheck the option of Run as Administrator if its checked.

Now run the word

Also see my response in
Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013. See:

Office programs may crash with the FineReader add-in installed at:

Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

Do you have Toshiba Book Reader installed on the PC? It has been reported that uninstalling that brings Office back to working status.

Do you have the Acrobat PDFMaker add-in. It has been reported that uninstalling that overcomes an issue with a message appearing that states “The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?”

It appears that there may be some hardware incompatibilities as well. If you have the NVIDIA driver NVWGF2UM.DLL , try renaming it as : NVWGF2UM.old as was mentioned in:
From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

For the error message “There was a problem sending the command to the program”, use Windows Explorer to access the C:Program FilesMicrosoft OfficeOffice15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes. It has also been reported that the problem can be overcome by editing the registry at HKEY_CLASSES_ROOTWord.Document.12shellOpen and deleting the ddeexec key.

The ddeexec can also be deleted from

That fix is described at . It has been reported that uninstalling FastPictureView and FastPictureViewer Pro… overcomes the issue of the Minimize, Maximize, Close and Help buttons not being visible in Office 2013.

If you have a Canon 8350 printer, try using the Canon MF8000 UFRI LT XPS driver as detail in the post by Riad Amstha on April 14 in the thread at:

For the problem of nothing appearing when you start typing in a blank document in Word in Office 365 Home Premium, and you hear a bell sound with each keypress, but no characters appear, disable the SMARTInk add-in for an interactive whiteboard.

If none of that helps, then you might remove all traces of the Office installation by downloading the fixit from the following article:

Startup repair fails when it can’t find the boot drive on D: when in fact it is on C: and i can otherwise boot and run except for too many BSOD.

The reasons for those BSOD were probably a program which i have now un-installed.

My issue is that i need startup repair to work in case there is a problem in system restore with problems i have had with win 10 1903 creating temporary user.000.

The background is at

in the .docx document that was uploaded there.

Also, when i tried to restore with the earlier problems with temp.000 on some occasions the C: drive showed as having Recovery and the D drive showed as boot.

I am guessing that the two RE partitions trick startup repair as to where the boot partition, is not.

Anyway i want startup repair to be available and working.

Thanks for any solution

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My name is Jeffrey and I am an Independent Advisor. I would be happy to help you today.

Follow these steps:

Press the Start key and type the word CMD or Powershell, right click on the command prompt and select Run as administrator, enter the following commands one by one followed by the Enter key:

•- DISM.exe /Online /Cleanup-image /Scanhealth
•- DISM.exe /Online /Cleanup-image /Restorehealth
•- DISM.exe /online /cleanup-image /startcomponentcleanup
•- sfc /scannow

You can also download the Windows Error Solver:

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Thanks for your reply. step 1 gave “No component store corruption detected”

I will run others tomorrow.

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I ran all the tests in order an they all completed with no error shown.

Then i executed startup repair and it failed to run because it couldn’t find the boot drive as per problem description and srtTrail.

Startup Repair diagnosis and repair log
Number of repair attempts: 1

Session details
System Disk =
Windows directory = D:WINDOWS
AutoChk Run = 0
Number of root causes = 1

Test Performed:
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 31 ms

Root cause found:
A hard disk could not be found. If a hard disk is installed, it is not responding.

The format of the internal HDD is as per previous link, multiple stopcodes docx

Many Windows XP users face start up problems when there is hardware driver issues, software incompatibility, formation of bad hard disk sectors, damaged system files. All these factors prevent your system booting safely. If you are struggling to fix it then follow below mentioned steps to troubleshoot it.

  • In the beginning startup the PC and click “F8”key on your keyboard frequently, until you get Windows Advanced Boot options screen
  • Choose “Safe Mode” option to run your PC and Press “Enter” key
  • As you get Windows Screen, Click on “Start”, and then choose “Control Panel”. Select “Classic View” in the left column, if applicable
  • Choose “Add/Remove Programs” options and uninstall any new applications you have installed recently. In addition, uninstall any recent Windows updates you have installed
  • In case if you have not made any changes to PC i.e. no installed any new applications or if you have made both software and hardware changes recently
  • Click on “Hardware” tab, and then click on “Device Manager”
  • Have a look on list of device manager installed in system and if you notice any red or yellow marked device manager then click on them
  • Click on the “Driver” tab, and then click on “Roll Back Driver” if you recently updated the driver. Click on “Disable” to disable the hardware if you installed the device just prior to experiencing startup problems
  • Now scan your system with updated antivirus application
  • Close all opened applications and reboot the PC

After following above mentioned steps properly, Windows XP start up problems could resolve and make your system to run as usual. However, there are chances of losing your hard disk data due to these problems such as Windows showing blue screen of death or Windows start up problems. In such situation if you wish to recover lost data then go with Remo Recover Windows software that has all capabilities to restore date even though from dead hard disk in few steps. In addition, you can easily perform raw file system recovery on Windows 7 including Windows XP, Vista and 8.

Also Read:

  1. Create Spare User Account on Mac to Troubleshoot Problems
  2. How to Troubleshoot Computer Errors?
  3. How to perform startup repair in Windows 7?
  4. How to Troubleshoot Power Problems in a Laptop?

Molly is the Lead Technical Specialist with distinguished knowledge and understanding of Mac computers and operating systems. Being a veteran photographer and video recovery specialist, Molly’s expertise on video formats and file repair has helped restore a lot of videos and cherished memories of users.

As a technical specialist she also believes in learning and spreading knowledge about the current and trending aspects of various media formats, Adobe Photoshop and macOS troubleshooting. A full-fledged learner, caffeine-lover and a firm-believer that technology would make the world a better place.

If users are experiencing Windows 10 boot problems, IT can turn to the Master Boot Record or Startup Repair to diagnose and resolve the issues.

How to troubleshoot word startup problems

The new operating system might be a step up from previous versions in a lot of ways, but Windows 10 boot problems still pop up that it cannot fix on its own.

There are a number of steps you can take if a Windows 10 computer fails to boot properly, as long as you know what tools to use and where to find them.

Four of the top approaches for solving Windows 10 boot problems are launching the Startup Repair tool, repairing the Master Boot Record (MBR ) , scanning the system for corrupt or missing files, and running the Deployment Image Servicing and Management (DISM) tool.

The Startup Repair tool scans a system for corrupt or missing files, as well as improperly configured settings, and then it attempts to repair them.

To launch the tool, go to the Advanced Options screen and click Startup Repair. You might have to confirm which administrator account to use and provide a password.

If Startup Repair can fix the Windows 10 boot problems, it does so automatically. If it cannot, you should receive a message that it could not repair the PC. In such cases, use the advanced repair options to launch the command prompt window and open the Startup Repair log file in Notepad, which is available in recovery mode. The following path shows the directory and file name:

The file shows you where the Startup Repair tests failed. From there, you can use the other advanced tools to address any issues.

The MBR is a data structure within a partition that allows a computer to find and load the OS on startup. If the MBR is corrupted, Windows 10 won’t boot properly.

You can use the Windows bootrec utility to repair the MBR. To do so, launch the command prompt window from the Advanced Options screen and then run the bootrec utility like you would any other command-line utility, using the following syntax:

When you run bootrec / , replace the placeholder with one of the following:

  • Use fixmbr to write the MBR to the system partition, without overwriting the existing partition table, and resolve MBR corruption issues or remove nonstandard code from the MBR.
  • Use fixboot to write a new boot sector to the partition if the boot sector is damaged, has been replaced with a nonstandard boot sector or if an earlier Windows OS is installed.
  • Use scanos to scan all disks for installations not compatible with Windows 10 if the Boot Manager does not list a Windows installation.
  • Use rebuildbcd to rebuild the boot configuration data store when you must completely rebuild the store.

You can run most of the utilities Windows supports with the command prompt window in recovery mode. If bootrec doesn’t work, try system file check (sfc).

The sfc utility checks for system files that might be corrupt, missing or in some other way problematic. The utility automatically replaces the corrupt or missing files with the correct ones. To use sfc to scan a system, open the command prompt window and run sfc /scannow.

You might need to navigate to the %WinDir%System32 folder to run sfc. You might also need to run sfc several times to ensure that it catches all issues. If after all this you receive a message stating that some corrupt files could not be repaired, it’s time to use the DISM tool.

Show off your knowledge of Windows 10 features

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Like bootrec and sfc, the DISM tool is a command-line utility, dism. You can use DISM to mount and service Windows images, including Windows image files and virtual hard disks. The DISM tool comes with Windows and is also distributed as part of the Windows Assessment and Deployment Kit. In addition to configuring Windows features and settings, you can use DISM to repair a Windows image, both offline and online.

Consider using the DISM tool even if the sfc utility does not uncover any issues. To use DISM, launch the command prompt window and enter the dism command using dism / [/ . ].

You can include one or more options when calling the dism utility. The primary options include the following:

  • Use checkhealth to verify whether the image has been flagged as corrupted and whether the image can be repaired.
  • Use scanhealth to search for component store corruption.
  • Use cleanup-image to perform a cleanup or recovery operation on the image.
  • Use restorehealth to search for component store corruption and then try to automatically repair the image.

DISM also supports several options for specifying where to find the offline image or whether to run the utility against an online image. For example, the following command searches for component store corruption and performs a cleanup operation on a running instance of Windows 10:

Other repair options for Windows 10 boot problems include using the Reset This PC option on the troubleshoot screen to reinstall Windows, either retaining personal files or deleting them.

You could also use the System Restore option in Advanced Options to return Windows to a specific restore point or the System Image Recovery option to restore a previously saved image. From the Advanced Options screen, you can also try the Startup Settings option to launch the system in safe mode or use the Go Back to the Previous Build option to return to the last build.

Computer Stuck at Windows Startup Screen/Loop?

” Hello, my Windows 7 computer freezes often recently. So, I turned it off this morning and restarted it as usual to find the PC got stuck on Windows startup screen and computer would not boot up then. Do you have any idea about what’s going on there? Is it still possible to fix computer stuck on boot screen problems and access my computer hard drive files? Thank you very much for any suggestion here!“

Hi! Many reasons, like faulty connected external hard drive/flash drive, damaged internal hard drive/partition/volume, corrupted/outdated/deleted operating system files and folders, etc, can cause computer stuck in starting/logo screen issues. However, such computer not boot problems are also not as difficult/complicated as you think. Merely read this article and learn how to fix computer stuck during startup process problems as below:

Fix/Remove PC Not Boot Gets Stuck on Boot/Startup Screen in Windows 10/8/7/vista

Generally, no matter what you have done to make your Windows 10/8/7/vista computer stuck on boot/startup/starting screen, here are several steps for you to follow to troubleshoot/fix such Windows stuck on boot screen problems:

Step1. Remove all external devices connected

Honestly, in case of any faulty connection which negatively affects computer self-checking during booting process, you are supposed to remove all external devices and media connected, including the plunged usb hard drive, flash drive, camera/phone sd memory card, fans, printer, scanner and the likes. And, then, restart your PC.

Step2. Reboot PC in safe mode

*Causes Behind computer stuck in Windows startup screen issues:

Generally, the related computer stuck on boot screen problems could be caused by many factors, like virus infection, lost/corrupted Windows operating system files, computer hard drive bad sector/corruption, software conflicts and more.

*Reboot computer into safe mode

Hence, in such cases, you are supposed to reboot computer into safe mode to see whether your PC has got such problems as below:

Start your computer and repeatedly click F8 button till the Starting Windows screen is shown. And, then, choose and click Safe Mode option there to restart your computer into safe mode.

In fact, if the computer is still able to be started up with safe mode, at least, the computer hard drive does not fail yet. Also read more to fix failed hard disk drive

However, if computer cannot boot up in safe mode, you’d better use an external bootable hard drive/usb stick to reopen your PC. Also visit this page to make a bootable usb drive in Windows

Step3. Perform antivirus scan

After booting up your PC with safe mode/external bootable drive, start antivirus software to remove all possible viruses and threats to fix computer problems. Also check this to use best free antivirus tools. And, then, also restart the computer to see whether it is aroused by viruses.

Step4. Use computer startup repair

In these days, many Windows computer are designed with computer startup repair tool which is able to automatically detect and fix computer startup problems. Hence, you can also go run this Startup Repair tool like this:
Also click F8 button after powering on your PC and select Repair Your Computer option on Advanced Boot Option screen.

Step5. Run system restore

You can also start computer system restore function to restore your PC to previous state to check whether the computer stuck problems are aroused by operating system issues.
But, if the system restore also cannot fix your PC not boot problems, you’d better go consult some experts for help.

Step6. Consult experts for help

Actually, there are also many other reasons that can leads to Windows stuck on startup screen problems, like deleted computer drivers, corrupted hard drive and more. However, in case of making things worse, you are supposed to consult experts/local repairing shops for help.

Please Note: No matter how your situation is now, always save data backups well on different storage devices well in case of data loss problems. Also read more details to recover deleted/lost computer data

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